Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... Näytä lisää
Yritys on vastannut
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... Näytä lisää
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Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Yhteystiedot
Station Road , TF1 5AQ, Telford, Yhdistynyt kuningaskunta
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,4
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Why did we buy a Rangemaster?
We received our cooker almost a year ago. Due to unresolved faults, which affected our confidence in that particular cooker, the cooker was exchanged in January 2026.
The replacement cooker soon developed a fault with the grill and we were unable to use it.
An engineer visited us on the 17th February and informed us the the cooker required two new parts which he would order.
We are still waiting!
Repaircare, the company used for repairs, informed us that the parts were due on 6th March. Today we were informed that our cooker required parts and we would be told when they arrived.
Repaircare keep sending the same message but have not explained why we have not received our parts as promised on 6th March and they have not given us a delivery update.
On a positive note the retailer, Rangemoor, have been very supportive and the engineer that visits us has been very helpful.
23. helmikuuta 2026
Vastaus yritykseltä AGA
Good afternoon Roy,
We appreciate you bringing this to our attention. We are sorry to hear about the ongoing issues with your cooker and the delays in receiving the necessary parts. We'll look into why the parts haven't arrived as expected and work to provide you with an update. We appreciate your positive comments regarding the retailer and engineer.
Warm regards,
Alex and the AGA Rangemaster Team
Alex was incredibly helpful!
Alex was incredibly helpful!
Sincerely,
Cathy Goode
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Dear Cathy,
We are happy to hear that the service was helpful. Thank you for your positive feedback, we appreciate it greatly. We will ensure to forward this on to Alex. ☺️
Kind regards,
The AGA Rangemaster Team
Excellent Service
Aga installed very professionally. Whole experience has been great.
23. helmikuuta 2026
Vastaus yritykseltä AGA
Dear Caroline,
We're happy to hear that the Aga installation was professional and your overall experience was great. Thank you for your positive feedback!
Warm wishes,
The AGA Rangemaster Team
A very quick and professional Service
A very quick and professional installation of my new Rangemaster cooker by Lak and Mark.
They arrived when they said they would and quickly removed my old cooker. They took great care unpacking and installing the new cooker and made it look easy.
Lak gave a very good tutorial on the controls and how the induction hob would work so that I was able to get started straight away with using it.
These were very friendly and knowledgeable chaps and would be happy to recommend the service from Rangemaster.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Good afternoon,
We're happy to hear that you had a quick and professional installation. It's great to know the team was punctual, careful, and helpful in explaining the cooker's features. We appreciate your recommendation!😊
Warm wishes,
The AGA Rangemaster Team
New Rayburn
Requested several colour samples for a replacement Rayburn ,one colour sample was out of stock but all were delivered within a week .
First class service !
The only problem is which colour to choose now ...
27. helmikuuta 2026
Vastaus yritykseltä AGA
Hi Keith,
We're happy to hear that you received our colour samples promptly! We appreciate your patience regarding the out-of-stock option and are glad we could assist you. Choosing the perfect colour can be a challenge!
Warm wishes
AGA Rangemaster
Excellent service the guys were very…
Excellent service the guys were very professional and prompt.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Shaun,
We're happy to hear that our team provided excellent, professional, and prompt service! Thank you for your positive feedback; we appreciate it.
Warm wishes
AGA Rangemaster
The staff in the Kendal shop were…
The staff in the Kendal shop were amazing, extremely helpful. I absolutely love my new Aga, my only wish is that I’d bought one 40 years ago!
26. helmikuuta 2026
Vastaus yritykseltä AGA
Hi Louise,
We're happy to hear that the staff were so helpful! It's wonderful you love your Aga. We appreciate you sharing your experience with us. Thanks for the feedback!
Warm wishes
AGA Rangemaster
Helpful pleasant engineers
Helpful pleasant engineers. Minimal mess, neat and tidy. All in all a good experience.
25. helmikuuta 2026
Vastaus yritykseltä AGA
Hi Clare,
We're happy to hear that our engineers were helpful and pleasant, and that you had a good experience with our tidy service.
Warm wishes
AGA Rangemaster
Gloucester Replacement Aga
The guys who so professionally installed our new Aga especially Lak, Mark and Zen. The whole process of removing the old Aga and safely installing the new purchase was completed smoothly without damage and any problems. Lak took care to make sure we were conversant with all the controls before departure which was also helpful and welcome. If our new Aga performs as long and well as the old unit did for over 70 years we will be highly satisfied.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi David,
We're happy to hear that the installation process was completed smoothly and professionally. It's great to know that the team ensured you were comfortable with all the controls. We appreciate your feedback and hope your new unit serves you well for many years to come!
Warm wishes
AGA Rangemaster
You can rely on AGA
I was kept up to date with any relevant information about my delivery. Delivery was as promised, and installation was efficiently done. Delighted to be reunited with AGA after some years without.
18. helmikuuta 2026
Vastaus yritykseltä AGA
Hi Patricia,
We're happy to hear that you were well-informed about your delivery and that the installation was efficient. It's great to know you're delighted to be reunited with your AGA!
Warm wishes
AGA Rangemaster
Excellent service
25. helmikuuta 2026
Vastaus yritykseltä AGA
Hi John,
We are pleased to hear that you have received great service from us. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Very impressive delivery &…
Very impressive delivery & installation. Could not have been more helpful.
(Just a great shame previous oven needed replacing and it took SO long)
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Clive,
We're happy to hear that the delivery and installation were impressive and helpful. We regret the previous oven replacement took so long and appreciate your feedback.
Warm wishes
AGA Rangemaster
Beautiful new Aga thank you
Beautiful new Aga thank you, you remained flexible on delivery which was appreciated
24. helmikuuta 2026
Vastaus yritykseltä AGA
Hi Amanda,
We're happy to hear that you are enjoying your beautiful new Aga. We appreciate your positive feedback and are glad we could accommodate your delivery needs.
Warm wishes
AGA Rangemaster
Profesional installation and Delivery on time
Delivery on time
Quick and professional installation by Jonny and Phil
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Hi Zoran,
We're happy to hear that your delivery was on time and the installation was quick and professional. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Failure to acknowledges previous…
Failure to acknowledges previous statement about a guarantee.
13. helmikuuta 2026
Vastaus yritykseltä AGA
Good morning,
We apologise that we are unable to provide a more favourable response regarding the guarantee for your AGA cookware. We have sent you a separate email with further details explaining the reasons for this decision.
Warm wishes,
AGA Rangemaster
Both Lak and Mark were very punctual
Both Lak and Mark were very punctual, very professional and very polite and knowledgeable and a pleasure to meet
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Dear Sharon,
We're happy to hear that you had such a positive experience with our team members! We appreciate you taking the time to share your feedback.😊
Best wishes,
The AGA Rangemaster Team
Truly excellent customer service. Thank you
I had a problem with a frying pan and reached out to Aga for some advice. Unfortunately, my initial email was handled a little naively by a sales co-ordinator, however when I asked to deal with someone more senior in the Customer Services Department, I received truly excellent service.
The gentleman I dealt with (unfortunately can't mention names) responded at length to my enquiry and was empathic and courteous. His explanation and email response was considered and highly professional, and he solved my problem expediently and efficiently.
This is the sort of customer service which I had hoped for from a company with a reputation and stature such as Aga, and I wasn't disappointed. Thank you so much. I really appreciated the care and manner with which you treated me.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Dear Oriana,
We appreciate you sharing your experience. We're happy to hear that our Customer Services Department was able to resolve the frying pan issue to your satisfaction. We value your feedback and are grateful for your recognition of our team's efforts.😊
Warm regards,
The AGA Rangemaster Team
Everything was brilliant from start…
Everything was brilliant from start too finish
The ladies in the office were brilliant.
The logistics were excellent. Was sent a video with all the things that was needed too be done n was super easy too follow
Lak n Mark the delivery and Installation engineers were excellent
And kept me informed every ste of the way.
Very Very Happy 😊
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AGA
Dear Julie,
We're happy to hear that you had such a positive experience! It's great to know that the office staff, logistics, and delivery/installation team met your expectations. Thank you for your kind feedback.
Best wishes,
The AGA Rangemaster Team
I spent over 8K on a new aga
I spent over 8K on a new aga, when it was delivered the fitters were first class. However there was a fault on a switch and the fitters reported it to aga service dept,a few days later i got a call from the engineer giving me a date to come and repair item. This date was approx 4 weeks time. I rung aga to say wasnt happy waiting all that time.Havent heard since.Still waiting. VERY POOR SERVICE
9. helmikuuta 2026
Vastaus yritykseltä AGA
Dear Tim,
I’m very sorry to hear about your experience, and I understand how disappointing it is to be waiting, especially after investing in a new AGA. We want to do our best to support you and get this followed up as quickly as possible.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk with your details and the date the engineer gave you for the repair (and any job/reference number)
As soon as we receive this, we’ll investigate the delay and chase this on your behalf.
Kind regards,
Alex and the AGA Rangemaster Team
Vastaus yritykseltä AGA
Good afternoon,
We are so glad to hear that our service was helpful to you. Thank you for your positive feedback, we greatly appreciate it. 😊
Best wishes,
The AGA Rangemaster Team
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