AGA Arvostelua 

Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery and installation was great. First class customer service from Skip and Zen. Friendly, efficient and really helpful. Thank you

Very good customer service.
Answered my queries quickly and in detail.
They provided valued support.

Really helpful when ordering a spare part for our Aga

Had my new Aga delivered and fitted today by Lak and Mark.
They were here at the time they stated . Aga was really well packed they worked well together. All the packing was removed and taken away.
They gave us a quick run down how the Aga works even although it isn’t connected to the circuit board yet.
I was given their number incase I had any problems with it and I’m sure I won’t as the many checks they did to stabilise the Aga on my uneven floor.
I’m so happy 😁

The installers were great, very professional and friendly, didn’t make a mess. Just using cooker for the first time, going well so far

The on-site teams were very personable and knowledgeable - and offered good advice. Eddie was very good on phone with follow up post site visit.

Really positive experience. Lak and Mark kept us informed about their arrival time and kept to it. They were really thoughtful, efficient and obviously highly competent, polite and customer focused.
The whole process today was painless, with no issues and the range looks great. Thank you. Lak and Mark are great ambassadors for Aga.

It was a wonderful, stressless delivery and installation experience. Lak and Mark were highly efficient and professional. Also extremely helpful with product information.

What a brilliant team Simon and Paul are. They rang the previous day to check everything was ready for the delivery of our new Aga oven and the removal of the previous range. They arrived on time and started to unpack the oven and accessories. All the time they were thoughtful and respectful to us and our property. They worked diligently and ensured we were aware of the need to burn off residue and the times needed for each section of the oven. Thank you Simon and Paul of excellent service

Had a replacement oven due to previous one being faulty. Lak and Mark were on time friendly and courteous. Replaced the oven quickly and Lak added a couple of metal plates underneath the oven to make it level due to the uneven flooring of an old house. Went through the functions of the oven. Great customer service !!

Great product and pleasant individuals to deal with, a shame that the score for their efforts should be dragged down by outdated company policy.

Do not expect technical support if you are working on your oven yourself. Company policy deliberately withholds any and all technical documentation and advice forcing customers to use approved (and expensive) third party services.

A rebuild that should have taken a day stretched to 12 weeks due to lack of simple information that most companies would be pleased to provide.

The safety issues around these policies are worrying with inexperienced individuals attempting repairs on a potentially dangerous product.

So be warned, the cost of the product is not just the purchase price but ongoing inflated prices for both spare parts and service.

Just received excellent service from Alex at Aga Customer Relations. Always buy Aga products, they last really well and those with a guarantee mean exactly that.

Lak and Mark were excellent in delivering our new Rangemaster oven this morning. They hey were quick, efficient, informative and friendly. Thank you

Super helpful in solving a longstanding problem

I called up for some pre sales info and was met over the phone by Alex, she was polite and eager to help offering advice and contacts for certain retailers and let me know about a trade in deal going on at the moment. Very friendly and helpful customer service, thank you!

The Aga badge melted! Helen at Customer Service was very helpful and a replacement was sent free of charge.

The Aga team (in particular Eddie)
were very responsive to teething issues with the door seal and the front handle.
Eddie and the Oundle Aga team (Susie and Jen) was very reassuring that any issues were going to be sorted out which helped a lot.
Terry the engineer who came to fix the issue was extremely good at his job -and sorted things out with the minimal of fuss! Thoroughly recommended....

Faultless delivery, installation of new range cooker and removal of old one.
Lak and Mark were absolute professionals, fast and took care to not make any mess despite the tight space.
5 stars! Thank you!

After purchasing my aga Masterchef deluxe 110, the communications from Aga were great. Always informed and advised of an earlier date for delivery which was unexpected and a real positive.
In the day the Aga was delivered by Andy and Andrew. Given the current state of the on going renovation the cooker was navigated into place with ease.
After being set up the time the team spent a good amount of time with me demonstrating all the cookers settings. Top work team!

Moved into a new house with an AGA but no user manual. Couldn’t find the model or serial number either. Called customer services and very kind girl Jackie helped me access the right manual and emailed it across as well. Really pleased with her manners and professionalism all while being very kind 💖