Aer Lingus Arvostelua 

CHILD TAX: Aer Lingus now charge a what is essentially a "Child Tax". We have three children under the age of 11 years old and did not care where we sit so did not want to pay extra (€55) for specific seats. However Aer Lingus now have a policy of not trying to seat children next to their parents therefore ensuring that parents must pay extra for the seating of each family member.
This was the same for all passengers: another family had their three year old sitting 25 rows away from their parents.
This is terrible

This airline is a waste of time and if something goes wrong, you can guarantee an incompetent customer support team and false promises at the kiosk. My fiancee was promised a refund on her canceled trip, and it hasn't happened— at least they were able to send her home (on a flight the next day!!). $1,300 spent for inconveniences. I will avoid them at all costs in the future. I’m not surprised by their horrible reviews on here.

I flew with Aer Lingus for a family holiday to USA and on arrival, my suitcase was nowhere to be seen? Despite being without luggage, I found that Aer Lingus's communication and response time was very poor.
I received my suitcase a day later, at very short notice, but until then I obviously had to make emergency purchases, which were unplanned from holiday funds.
Now Aer Lingus are not reimbursing me exactly what I paid out for emergency purchases. My bank have converted my purchases into GBP, but no, Aer Lingus simply decide what they want to pay and I'm left short changed??????
I contacted their CEO, but obviously she is not interested in customers' woes and simply passes the buck to Aer Lingus's dreadful customer service team!
I then was contacted by a so called specialist in customer service, who was about as much help as a chocolate fire guard.
I then complained about atrocious customer service, but again, another customer service representative simply backed up her colleagues' dreadful handling of my case.
This lot could not spell customer service and Aer Lingus simply do not deserve revenue from members of the paying public, as they do not care!
Do yourself a favour, fly with with another airline.

I usually dont mind flying aerlingus but my recent flight dublin to SFO just ruined it. I was waiting for my complimentary drink after the flight attendant served the person next to me and almost forgot me. She comes back and asks the stranger next to me whether or not I am travelling with him. Like I am a child?! I then order my drink and she gives the man next to me a third drink and says heres another cause she only got one which she never asked me if i wanted a second or not and walked away honestly the nerve

1 Star – Shocking Service and Complete Lack of Empathy. I would give it a 0 if I could!

I am absolutely shocked by the treatment my 74-year-old mother-in-law received. She had special assistance booked for her journey, yet none of it was provided.

Instead of being assisted as promised, she was given incorrect directions and sent to the Liverpool gate instead of the Manchester gate, causing her to miss her Aer Lingus flight. As a result, she was left stranded at the airport overnight until the following morning.

What made this experience even worse was the complete lack of empathy shown by both the staff on the phone and the airport staff. Rather than acknowledging the seriousness of the situation or offering reassurance and support, we were met with an uncaring attitude. Leaving a vulnerable 74-year-old woman alone at an airport at night after failing to provide the assistance she had specifically booked is simply unacceptable.

Special assistance exists for a reason, and passengers who rely on it should be able to travel with confidence. This experience caused unnecessary stress, anxiety, and distress for both her and our family.

Avoid. Awful awful experience.

I booked a flight through Kiwi Travel. Air Lingus cancelled the flight a week before I travelled. No alternative was offered. I was left to arrange a flight home at considerable additional expense. I have waited over a month for a refund of my original fare.

How can it be legal to take money for a service that isn’t provided and then not promptly issue a refund?

10 minute dekay turned into 1 hour and still counting with no information

Aer Lingus est devenu une compagnie low cost de qualité médiocre. Si on veut garder sa valise de cabine avec soi (et donc gagner du temps à l’arrivée et au départ) il faut payer un supplément (non documenté au moment de l’achat). Le personnel de cabine est tout juste aimable, occupé qu’il est à vendre des boissons, repas et duty free. Du coup l’accès aux toilettes est difficile pendant le vol. En résumé si vous voulez voyager à bas prix, choisissez Easy jet ou Ryan Air. Les originaux sont meilleurs que la copie!

We flew from Geneva to Dublin with Aer Lingus and it was a total disaster. The flight was overbooked, and the check-in desk offered no help but was rude. We eventually boarded but they had completely mismanaged the seating?!! Upon arrival in Dublin, our luggage was lost, and we joined a long queue of other passengers waiting for missing bags. We found our suitcase the next day, at Dublin Airport, with the airtag; no one was there to help, no one answered the phones, so we couldn't even reach them and had to go back from the airport to the hotel. The following day, we went there again, gave all the details, took pictures, and made calls, only to be told dismissively:"Oh, they're busy." We wasted our trip going back and forth to the airport to try to get a bag! In the end, it was thanks to a different airline(Swissport) that we managed to get our luggage back. Avoid them if you can. If circumstances force you to fly with them, document everything as we did to complain formally.

They cancelled my flight against my wishes and only refunded £175/£850. STAY AWAY FROM THIS SCAMMER COMPANY AT ALL COSTS.

Dreadfull experience .Dublin to Malaga 25th. June 8.40am.
Arrived at Dublin Airport went to boarding gate told flight changed to 13.10pm. They knew / planned this flight be combined with the 13.10pm flight to fill that plane. Result was chaotic management, differant directions on where to go, told to collect cases /no don't collect cases ?. Go here opps no go there.
We walked around the Airport for over 2 hours including out through customs and back in again.
It was the customs staff not Aerlingus who helped to get us direction. The ground staff were of no assistance, we the dumped customers/passengers were a bother to them.
The 13.10 flight plane was filthy.
Which means the toilets were not cleaned disgusting behaviour.

J'ai inversé par erreur les dates de mon aller-retour (réservant un Dublin-Paris au lieu d'un Paris-Dublin). Impossible de changer sur le site (j'étais bien sûre prête à payer les suppléments). Le support téléphonique m'a envoyée balader. Politique commerciale désastreuse

Die Flugreise in die USA und wieder zurück war unterterirdisch. Auf dem Hinflug wurde ein Tag vor unserem Abflug der Flug storniert und wir mussten darum Kämpfen ein Ersatz zu bekommen.

Der Rückflug toppt alles. Unser Flug hatte eine Stunde Verspätung weswegen wir den Anschluss in Dublin nicht erreicht haben. Daraufhin mussten wir durch den ganzen Flughafen rennen um neue Informationen zu erhalten und einen neuen Flug zu bekommen. Am check in Schalter gab es immer wieder Probleme und uns wurde erst kurz vor dem Gate closing die Boarding karte überreicht.
Dann kommen wir endlich nach viel Rennen und Stress 5 Stunden verspätet an und können unser Gepäck nicht auffinden.
Es wird nicht im tracking gefunden etc.

Unterirdisch, nie wieder!

I have flown on several occasions to the US from Dublin as the pre clearance is an obvious benefit,on all occasions the experience has been very positive, however and this was no fault of Aer Lingus my last flight to Philly on the 20/05 was diverted to Washington DC due to weather at Philly, to sum up the flight was cancelled at DC and we were offloaded, I made a decision to get an UBER from DC to Philly as my primary aim was to get to my destination ASAP as I was only there for 4 nights, this ended up being the right decision as i received an email next day to confirm that they were unable to arrange onward ground transportation & overnight stay in DC. I placed a claim on the 27/05 and despite calls to an offshore call center (Egypt) & numerous emails that autogenerated a further case number i am still no further forward i have just spoken to there Egypt call centre!!! and it appears they are completely clueless, Ipolitely ended the call and told him I will pursue my claim via the CAA, the irony of it all is that i have just booked another trip to Dallas and prey to Allah that there are no severe weather canx or other misdemeanors that will trigger a further compo claim and waste what time i have left on this Planet..

Very poor service on the flight-When we got to Dublin airport we had o wait one hour and a half for bagage reclaim disgusting service.

Travelled on return flights from Leeds Bradford to Belfast City on a number of occasions this year. Service wholly unreliable. Invariably attributed to ‘technical problems’, majority of flights have been either late and on 2 occasions, cancelled. Yes, apologies have been given but it doesn’t compensate for poor, unreliable service.

Aer Lingus failed to meet basic standards of diligence during the booking process. I have spent 6+ hours on the phone speaking to multiple individuals just trying to get a voucher so I can rebook a flight. The booking process system through customer relations was repeatedly unstable, unclear, and difficult to navigate, resulting in confusion regarding fare conditions and confirmation details. At no point did Aer Lingus provide consistent or reliable communication, and subsequent attempts to obtain clarification were met with incomplete or contradictory information. This lack of follow‑through and failure to provide accurate, timely updates constitutes a broader pattern of operational and communication deficiencies that materially affect my ability to rely on the contract of carriage. I repeatedly got that Aer Lingus would escalate this concern to their "Voucher Department" and it would be 1-2 days. Aer Lingus could not even provide direct contacts to that department, seems very odd. While EU Regulation 261/2004 does not govern booking system directly, it does require airlines to provide clear, timely information to passengers — a requirement Aer Lingus has failed to meet at any stage of this process. I am very disappointed with the lack of customer support as well. I was referred to your "policies and procedures" which I am not even sure those that are referencing them even know what they are. It has been a nightmare to work with Aer Lingus and completely unacceptable. Makes me not want to travel to Ireland which is very unfortunate as the Country itself is a great destination. At this point my expectations for Aer Lingus have been ruined to the point I am not sure that there is repair. I would rather take any other form of transportation then fly with Aer Lingus. Such a shame as I had high hopes for one of Ireland premier airlines.

My experience with Aer Lingus Customer Care has been extremely disappointing.

After returning from my flight, I discovered that two of my suitcases had been damaged while in Aer Lingus' care. My claim was handled by the Customer Care Team.

I was told to purchase replacement luggage and submit itemised receipts for reimbursement. Before spending any money, I specifically asked what value of replacement luggage I should be looking for and whether there was a maximum reimbursement limit. Rather than answering my question, I received another generic response telling me to buy replacement luggage and submit the receipts.

Following those instructions, I purchased the closest available replacements to my damaged suitcases. The exact models were no longer available, so I bought similar cases from the same retailer at a total cost of £268.

Only after submitting my receipts did Aer Lingus inform me that they would reimburse just £138, citing "maximum liability."

This information should have been provided before I was instructed to purchase replacement luggage. Had Kerolos or the Customer Care Team simply told me there was a reimbursement cap of £138, I could have made an informed purchasing decision. Instead, I was encouraged to buy replacement luggage without being given the most important piece of information.

The issue is not just the reduced reimbursement—it's the lack of transparency and poor communication throughout the claims process. Aer Lingus had multiple opportunities to explain their reimbursement limit when I asked directly, but failed to do so.

Customers should not be expected to absorb over half the replacement cost of luggage that was damaged while in the airline's care because essential information was withheld until after they had spent their own money.

This experience has left me with very little confidence in Aer Lingus Customer Care. I expected honesty, transparency and accountability. Instead, I was met with generic responses, poor communication and a reimbursement process that feels misleading.

Our flights Dublin to Charlotte, July 2026, booked with Aer Lingus, were carried by American Airlines. Our return flight was delayed by 22 hours. Aer Lingus compensation under EU regulations does not cover flights carried by another airline. American Airlines booked us into a cheap hotel, and gave a $12 per person meal voucher, expendable only in the airport, to cover 22 hours. No other compensation is available. By using AA as their carrier, Aer Lingus avoids EU rules on compensation. Buyer beware.

Shocking Service
3rd July 2026
So, after having a delay of over 2.75 hours from Belfast to Manchester we get the baggage reclaim only to wait over 2 hours for the bags to be put into the conveyor belt.
Lots of passengers were ringing the number on the phone for 'flow control' to speak to someone, each time being fobbed off with one excuse or another. One of the excuses was that the bags were in another part of the airport however some passengers have AirTags on their bags which showed that they were literally just outside, within arms length of the other side of the conveyor. Many calls later by many passengers, they then just decided to ignore and not answer the phone. Then one of the service people came to speak to everyone to say that the bags had been put into a room where they were unable to access.
Very, very poor service from Aer Lingus and their baggage handlers.
They have absolutely no respect for their customers and non-existent customer service. Rubbish service. Dreadful