Aer Lingus Arvostelua 

Horrendous lack of customer service, overly reliant on internal process and a complete disregard for legal rights with an attitude that company policy takes precedence

As an Aer Lingus Platinum status flyer, the absolute lack of boarding discipline at Shannon Airport is completely unacceptable. Aer Lingus entirely abandons zone/priority boarding protocols here, allowing a chaotic, simultaneous free-for-all where everyone boards at the same time. There is no point in earning elite status if the airline refuses to enforce priority ground benefits. Disappointing and highly disorganised.

Have booked Dub - Toronto for December a month ago. Tried to book seats as one of us is having knee surgery three months prior to travel and need a little extra leg room. Aerlingus human chat advised that if we paid for seat with extra legroom we would be expected to assist airline staff in an emergency:

Ivo 2.25pm
• Row 14 or 15: proper Extra Legroom seats. They have a lot more legroom, but come with a fee, and also if you occupy them, you need to be able to assist the crew in the event of an emergency. That fee would be €109.99 per person per flight, so €439.96 in total.

Aer Lingus? you are a disgrace to Ireland!!! Will do my utmost to cancel these flights and book elswhere! Your horrific review status is well deserved!

Lost hundreds of euros of goods bag damages keep on denying responsibility and bring me to another airline

Never fly with them please

Sept mois à attendre un remboursement de 4000€ qui n'est toujours pas effectué suite à une annulation de votre part. Une compagnie d'escrocs !

Flew to Birmingham for a family event last Thursday 25th june
Arrived at 3 pm Dublin Airport and flight 4.45 pm
Gate 337 the times changed four times and several incorrect messages from staff not their fault
We left at 10 pm and missed event
I am a week trying to get compensation which I am entitled to
Then next day 26th june flight delayed again returning to Dublin
Shambles

I am extremely disappointed with my recent experience with Aer Lingus.
My flight from Nashville to Dublin was cancelled on the day of departure due to operational issues, with only a few hours notice. This resulted in a delay of more than 20 hours and caused significant disruption to my travel plans.
What made the situation even more frustrating was the customer service I received when trying to get assistance. The representatives I spoke with on the phone were unhelpful, dismissive and lacked empathy for the inconvenience caused. Rather than trying to assist or explain my options, I felt that my concerns were simply brushed aside.
Flight disruptions can happen, but good customer service can make a difficult situation much easier to deal with. Unfortunately, that was not my experience with Aer Lingus.
I would think twice before booking with them again.

Today ( 1 July 2026) I have tried to do an online check in 8 times over 3 hours; I cannot do so. It keeps giving me a message about my date of birth and gender need to be the same as the booking which they are.

I got on to customer service by Phone after a 15 minute wait and was advised there was a problem doing online checkin and I would have to checkin at the airport.

Very poor experience of checkin.

Aer Lingus truly have uneducated staff, who believed themselves as Immigration officers. I am from a non European country, and I was flying from Dublin, to Budapest, as a family member of EU citizen, clearly holding STAMP4EUFAM IRL. Holders of Stamp4EUFAM, can travel to any Eu country without a visa however, this unqualified airline staff delayed me, checking what’s not, and almost got me missed my flight. Also, at the boarding gate, I literally had to argue with one of their uneducated and unqualified staff, before they could let me board the flight. This unprofessional arrogance attitude is not acceptable, and your airline staff should be trained on this. That said, it’s one of the worse airline I have taken. Never again.

⅔Disappointed with my check-in experience this morning for flight at 8.20am from Bristol to Dublin, then on to Toronto. Agent asked to see ETA for travel to Canada. Passed over email approval from Canadian Immigration which is all you get from them. Actual words of gruff response was "i need the actual ETA, this email doesnt tell me anything! Tried to explain that's all you get, and email explains check-in staff can access ETA online via passport details. Check-in lady didn't accept this, and insisted on phoning someone to find if ok, which of course it was. When check-in completed, told me off like a naughty schoolboy, saying 'we'll accept email approval to ETA this time, but next time make sure you bring the actual ETA". Not interested in me saying the email was all you receive. Shocking, and not a single trace of a smile throughout the whole transaction!

I called customer service regarding a ticket booked by mistake as part of a group booking. Having been told I could get a refund, (I called minutes after making the booking) I agreed to that, rather than changing the date, which could incur charges. However, when the refund came through it was only for the taxes, so 8 euros from a 120 euro ticket! I called customer service and they listened to the tape of our conversation and agreed that the agent has misled me. However, because I’d had the 8 euros refunded (hence a ‘refund’) the case was closed. When I challenged this, and said I had multiple other options that would have been preferable regarding this ticket (paying to change date, paying for a name change) but had listened to CS agent instead, I was told it was my responsibility to check the small print online. I’m left wondering what exactly is the point of Aer Lingus’ customer service?? Certainly it can’t be to serve customers.

I really think this company needs to be looked into how they issue refunds, they reject your claim with out even asking the customer if they agree with their decision which quite often makes no sense at all about the dispute you have with them, it really is verging on criminal and their refusal to legally deal with claims in a fair way

Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a service dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer.

I tried for days to book an advertised promotional fare on the Aer Lingus website. Every single time I tried to make the booking I reached a screen saying “You’re booked” and that I’ll receive email confirmation – but no booking reference, no trip details, and of course, no email ever arrives.

I contacted customer service multiple times, and they have been utterly useless. Confirmed it wasn't working for them either and when I asked if they could make the booking on my behalf quoted me a fare £200 more than advertised on the website. Apparently even though they acknowledged the system is not working, they are unable to give an online price over the phone.

After completing the contact form and being assured that the team were investigating, I then received the following response, after the promotion was over from CS.

"Thank you for contacting us.

We sincerely apologise for any inconvenience caused.

As no booking reference was issued, we have reviewed the matter and can confirm that your booking was not successfully completed.

In such cases, if a payment has been authorised or temporarily held, it is not captured and will automatically be released back to your account. You should receive the funds back within 7 days, depending on your bank.

We appreciate your patience and understanding. Please let us know if you need any further assistance in completing your booking."

It's hard not to believe that Aer Lingus are advertising promotional prices they do not honour.

Never again

Horrible family experience with no customer care or service. Family split up despite booked seats and zero care.

Aer Lingus overbooked our flight from Rome to Dublin and my husband and I were not able to board because there were not enough seats. I purchased these tickets two months in advance. After being sent all the way back to find the ticket counter from our gate, we searched for someone to help us, but everyone kept passing us off to the next person. Eventually, after hours of trying to find help, they offered us a new flight the following day, but that would have caused us to miss our next flight to return home. They refused to help book us with another airline to get us to Dublin when we needed to. Everyone we worked with at the Airport in Rome, Leonardo da Vinci International Airport, was horrible. Almost every person was rude, not accommodating, offered nothing for compensation - both Aer Lingus and FCO Airport employees. The man they sent to "help" us, began raising his voice and arguing with us when we said we could not accept the offer of the next day flight due to that causing us to miss our next flight. He tried to use intimidation (by getting in my husbands face) and lording his authority. Repeatedly telling us we didn't know what we were talking about. When we asked for his name, he refused and told us we could go to the police. Completely unnecessary escalation, especially while my husband remained calm the entire time. Overall, we had a horrible experience at Leonardo da Vinci International Airport and with the Aer Lingus Airline. I'd recommend booking with anyone else.

I am extremely disappointed with the customer service I have received from Aer Lingus.

I have spoken to four different customer service agents regarding my issue, and each time I have had to explain the same situation from the beginning. Yesterday, one of your agents assured me that I would receive a call within an hour and that my booking would be corrected. I never received that call.

When I contacted Aer Lingus again today, instead of helping, I was asked to repeat all the same information yet again. I was also previously instructed to reply to an email with a screenshot as evidence, only to receive an automatic response stating that it was a no-reply email address and that my correspondence would not be received.

This experience has caused unnecessary stress, wasted my time, and left me feeling that my case is not being taken seriously. I expected much better communication and customer service from Aer Lingus. I hope the company improves its customer support so that no one else has to go through this.

They overbooked my wife and I's flight after we had previously bought our tickets a month in advance.

Due to regulation EU261 they must first ask if there were any volunteers who would give up their seat in exchange for paid shelter + food, which they never did. They said they would refund my ticket but not both of ours and were not helpful at all in resolving our issue.

We're looking into legal options now to bring against them but after that we will never have anything to do with this airline ever again and advise everyone else to do the same - they might just sell your ticket you purchased a month in advance to someone else also and completely screw you over without batting an eye.

Everytime I come through Dublin, my experience is the worst when an issue arises. They are quick to dismiss and use the most rude tone of voice like im an idiot.

I work for an airline and the treatment here is the worst ive seen as of yet.

Im currently in front of them now. Customers have come with an issue, and instead of seeing what they could do the immediate answer was that Aer Lingus wasn't at fault because they dont do that.

My wife flew in from Scotland to Minneapolis via Aerlingus and she was SUPER chuffed. She could not have been happier. We will be using them from now on. Recommended.