Aer Lingus Arvostelua 

I arrived in Dublin, following a short trip to Rome. however my 10 kg bag didn't. I am amazed that my bag was delivered to my home 28 hours later. I am very pleased to.have obtained my bag so promptly, as I live 2 to 3 hours drive from Dublin airport. It would be great if Rome airport had the automated check in computers like those available in Dublin. They really speed up.the check.in process. Thank you for getting my bag back to me quickly.

Flew Dublin/Toronto - business. Row 7
Poor when both food choices ran out -leaving restricted and not very good food.
Staff OK and plane same, not the very best experience but cost effective vs flying direct London/Toronto.

Dreadful customer service.
Luggage did not arrive at destination. 8 days later delivered to wrong location (Hotel at other side of Boston). We were notified by another Aer Lingus passenger who posted photo on Facebook that was seen by friends back home. After 8 phone calls to Aer Lingus (premium number costing £120) and taxi to collect case ($25) no refund received. They have no complaints process either. We will never travel with Aer Lingus again.

Worst company I've ever had the misfortune to deal with. Left our luggage and many others because they where going to miss their slot, usual promises in dublin about delivered to our hotel the next day. Only there for 3 days got our luggage back the night before we left. Spent half the time shopping for clothes as everything was in the case to save us carrying bags around the airport. Said we'd be reimbursed if we kept recites but only gave us 30% of the value. Told us they had lost the case at one point. Absolute waste of a weekend. Never fly with these chancers agsin.

I believe Aer Lingus customer service has a mandate to block any customer from receiving any kind of help when things go wrong with flights etc. They are in no way a budget service and frankly I would expect better. Your communication at all levels could do with an update both on the ground and at customer services. I finally was able to get an agreement to some compensation regarding extra meals I had to buy because of a 4 hour delay. But then that was cancelled by their requirement for itemised receipts which 3 weeks on I no longer have.

Aer Lingus is engaging in false advertising and price gouging. I booked a changeable fare directly on Aer Lingus website and per their website policies, I should be able to change it on the website. However, when I went to do that under "manage my booking" the tab for "change your fare" is not responding. I tried the app, and it gives me an error as if I made the booking through a third party. I call the call center and instead of honoring the online fare and charging me only the fare change fee, they artificially inflate the fare price for both legs of my trip to be much higher than the online price. When I confront them with it, their answer is one word "marketing." I asked for supervisor and they responded the same. What the heck? That is called FALSE MARKETING. I have initiated BBB, DOT and US attorney office complaints, along with Aer Lingus complaint but don't expect any prompt resolution from them before flight departure.

Refuses to cater for nut and egg allergens, very bad experience travelling from Ireland to Washington. Tried to advise in advance however instructed it’s time enough to inform at check in desk. Check in staff advised I should have informed 48 hours in advance?? (How??) I rang customer line and they advised to let staff know at check in?? If I was informed that I can not eat any meal or anything onboard, I would have brought more food with me… all meals had either nuts or eggs… very disappointing experience. I will never book aer Lingus to USA again and not recommended if you have allergens. Delta are very accommodating to their customers and can always provide a meal Unfortunately unlike aer Lingus. Very disappointing from an Irish person about an Irish service. I do not recommend aer Lingus if you require any accommodations while travelling.

They basically run scam scheme, regularly overbooking flights, taking money for space they dont have and then making refund process extremely difficult or impossible. Its clearly fraud. Stay clear of them

My experience of checking in at Dublin airport was diabolical and the worst I've ever experienced. Firstly, I went to use the luggage tag printing machine as Aer Lingus increasingly expect customers to do their staff's jobs for them. Gone are the self check-in machines, which allowed you to print off your boarding pass. Also gone are the helpful staff who once manned the bagged drop machines. Now you're expected to do everything online yourself, and struggle with Aer Lingus' hopelessly awful baggage drop machines which don't scan barcodes properly.

Despite my suitcase weighing 11.5kg - 8.5kg below the maximum allowance, the machine flagged that my check-in bag was "overweight" and tried charging me €38. This was despite the screen clearly stating that the maximum allowance was 20kg. I then searched high and low for a staff member, and could only find one, very unhelpful employee - a woman with bleach blonde hair, stark red lipstick and Ronnie Corbett glasses. She then ran off and and told me she'd be "back in a minute", but didn't return so I had to chase after her again. I then explained the situation to her re my bag being well below the maximum weight allowance, she wrongly told me that I was only allowed a 10kg bag. This is rubbish as my ticket and the machine clearly stated a maximum of 20kg and my bag was clearly being checked in, hence me trying to print of a luggage tag for it. I then told her that this claim was wrong and that the maximum allowance was 20kg. She ignored this and told me I "will have to pay at the desk" before pointing at an hour-plus-long queue, before running off again. Never mind the fact she could have easily used her brain, properly read the kg allowance on the screen, and checked my bag in at the baggage drop point.

Thankfully I managed to find another staff member who wasn't as thick as mince and checked my bag in for me - at no cost.

DO NOT FLY WITH THIS AIRLINE. I arrived in Chicago only to discover that my luggage was left in Dublin.

Vague inconsistent information and unreliable time frames. Kept me waiting at my air b&b for days with no communication, unable to leave.

5 days spent wasting valuable holiday time, chasing updates for a problem that should have been resolved far quicker and more efficiently. The financial cost, disruption and complete lack of accountability was unacceptable. No sense of urgency, just a customer service helpline elsewhere that just say the same thing over and over.

I was left with no choice but to commute to airport myself to speak to someone in person costing me over £80 in uber fares. When I got there they told me it was out for delivery and would be with me that afternoon, it wasn't so they clearly lie just to fob you off, they simply didn't care.

If you're planning on flying with this airline, think again. I would strongly advise against it, even 1 star is too much.

On our trip back from Glasgow to Dulles in August, we had a layover in Dublin. Problem was we left Glasgow late because they hadn’t scheduled a crew. We then missed our connection to Dulles and had to stay overnight.

I filed all the compensation request forms when I was stuck in Dublin. 2 months later and I still haven’t received reimbursement. Shameful.

Terrible experience with Aer Lingus.
Tried to get a refund after Covid, was too complicated and they kept looking for more information. Got the voucher which I didn't use. When I went to use it they reactivated it over the phone. When I went to use it again I was told tough luck it's expired. €200 in their pocket for nothing

The Irish Government should ban you from claiming to be the country's flag carrier until you stop being an embarrassment. A family of 9 travelling back from Orlando delayed between 40 and 60 hours and no compensation! Because it was raining! Other carriers were flying! No staff to be found. Had to make our own hotel arrangements for 2 nights and now 6 weeks later, the expenses are still not refunded. Absolutely shameful. Uncaring staff - a result of a lack of a customer focused culture?

Do not bother with them. Hidden fees galor. They will squeeze you for every penny. Absolute decency dodgers.

Quite possibly the wort airline in the world, save your money DO NOT FLY!

Man konnte keine Plätze reservieren und keine Sitzplätze aussuchen,weil es eine Gruppenbuchung über Tui war. musste das nehmen, was einem zugeteilt wurde... Wir hatten die schlechtesten Plätze ever und das bei einem 8 Stunden Flug.
Beim Boarding wurden wir im Befehlston in Gruppen eingeteilt. In Dublin mussten wir umsteigen und wurden auseinander gesetzt, im Gespräch mit anderen Passagieren kam raus, das alle Ehepartner getrennt plaziert wurden,obwohl der Flieger nur halbvoll war. Kurz vor dem Start hat sich mein Mann einfach zu mir gesetz, weil der Platz leer war. Dann war es sehr kalt im Flugzeug.. Die Decke war so klein, daß man entweder die Beine oder den Oberkörper bedecken konnte. Service unterirdisch schlecht... nach langen bitten hat man außerhalb des essens ein Glas Wasser bekommen.
Nie wieder diese Fluggesellschaft.

What a complete shambles at Belfast City Airport this morning at 8 am. iPads that did not work, staff who did not know what to do. I was told to wait a minute and after waiting for 20 minutes had received no help. Why?
Eventually someone knowledgable turned up and my suitcase was placed on the belt.
Unhelpful untrained staff
No workaround when iPads broken
Complete and utter mess and completely inexcusable.

Always fly aerlingus, staff are excellent and friendly

Aer Lingus hatte einen Flug nach Orlando wegen Wetter umgeleitet - zwei Bundesstaaten entfernt und auf eine vom Militär genutzte Landebahn. Vier Stunden wurden wir im Flugzeug festgehalten, das WLAN nicht verfügbar. Der Flug wurde ohne uns fortgesetzt, am Abend des Folgetages, und nur für das Gepäck. Aber Lingus weigert sich trotz anderer Ersatzflughäfen und dem Ärger die angemessene Entschädigung zu leisten. Ich klage jetzt gegen Aer Lingus und empfehle dringend, diese Fluglinie zu meiden

I would give zero stars if possible. The customer service is absolutely disgusting and antiquated. You get seven answers from every different person. You can’t get anybody on the phone that can help you and then they’ll give you an email to reach out to that goes. absolutely nowhere. I’ve been working on trying to get an issue fixed with a voucher for weeks and I keep getting different answers. Finally, I think I have the correct answer and I have to wait up to 14 days to be contacted by somebody from Aer Lingus. How in the year of 2026 is the only way to get a response from an airline waiting up to 14 days? Absolutely disgusting I can’t believe I’ve flown them so many times and thought there was no issue never again.