Aer Lingus Arvostelua 

4 times ive rang customer services. 4 times customer service has taken the wrong information. On the 4th time it was that the had gotten my childs date of birth wrong and they put 08 january instead of 18. Called them up and within 2 minutes went from theres no date of birth on the system to there is and its correct (08 even though i asked for 18) . I then was on hold for ages while they tried to change it and came back saying they changed it to 18th of march. Worse than ryanair in my opinion...

Horredous customer service. Seated my 5 year old 15 rows away from my husband and myself with a 3month old. Refused to move his seat. Never gave me the opportunity to pick or even pay for us to sit together. Will not fly with them again. Ryanair were far superior.

Assisted travel package was second to none. They really looked after me from start to finish, flying out and coming back. The crew were very attentive and helful and I can’t thank them enough.

Booked a short trip from Birmingham to Dublin months in advance.
They had already made 2 relatively minor changes to my booking when they changed my return flight by 3 hours to the point that it didn’t work for us. Called their call centre and flight was re-arranged.
Less than 30 minutes later I received an e mail saying that flight was cancelled and I had once again been re-booked on an early flight which doesn’t work.
Awful company to deal with and they don’t even provide an immediate refund when it is their fault! You have to apply and wait.
Never again will I use this unprofessional company. Avoid they are rubbish

Katastrophale Kommunikation, mehrfach vor Abreise angeschrieben zwecks Buchungsnummer zu Online-Check-In, keine Reaktion, nach Rückkehr kommt eine Meldung ich soll die Buchungsnummer, Name etc. mitteilen, absolutes No Go.
Service beim Flug nicht besonders, alles muss schnell gehen, Infos nur in Englisch, so auch das Unterhaltungsprogramm, keine Empfehlung, zu Mal beim Einchecken keine Wünsche erfüllt werden, man wird auch mit Partner irgendwo in der Maschine plaziert. Sogar die Decke sollte man trotz Kälte vor der Landung abgeben. Einmal nie wieder😡

On Friday, August 21, I travelled with Aer Lingus from Athens (ATH) to Dublin (DUB), departing at 13:00.

I checked in my suitcase approximately 2.5 hours before the flight. It was securely locked, with the zippers fastened to the suitcase’s built-in security lock.

When I arrived in Dublin and collected my luggage, I discovered that my suitcase had been opened and several pieces of my jewellery were missing.

I immediately reported the incident at the Aer Lingus desk at Dublin Airport. What is particularly concerning is that the Aer Lingus staff informed us that four other passengers on the same flight had reported similar incidents involving their checked luggage.

I have officially reported the incident and am requesting a full investigation into what happened to our luggage.

I hope Aer Lingus will take this matter seriously and provide a clear explanation and appropriate resolution.

Extremely disappointing and stressful experience with Aer Lingus from Birmingham to Belfast on 13 September.

All four of our checked bags were delayed, and for days we had no clear information about where they were or when they would arrive. The purpose of our trip was to take our twin sons to Queen’s University Belfast to start university, but they had to move into their accommodation without their clothes and personal belongings.

My wife and I also had no luggage. For three days, we repeatedly travelled to the airport looking for answers, spending hundreds of pounds on taxis and having to buy essential clothing and toiletries.

We understand that luggage delays can happen, but the lack of communication and support was unacceptable. What should have been a special family milestone became an extremely stressful and expensive experience.

Very disappointing service from Aer Lingus.

I fly often and have limited choice of airline so Aer Lingus is the grudge airline choice. They are always late. Don't think of complaining. You will end up in call centre all over the world expertly trained to deflect, avoid and disappoint, politely.
The worst airline in the world. If your baggage goes missing, good luck... Just take it as it will never be found.
Never use this airline if you have connecting flights. You will almost always be late or miss your flight. Lots of apologies and no change in behavior. There needs to be minimum standards imposed to run an airline in Europe with fines to ensure customers have a reasonable offering !!!

Terrible experience, uncomfortable seats, limited in-flight entertainment, extra charge for drinks and bland food - avoid if you can.

Awful experience from start to finish.
Flight delayed by over 4 hours - journey was only an hour! It’s ok we got given a £5 voucher - try buying anything at the airport for that price.

Then we sat in an extremely hot plane on the runway for 30 mins as they loaded the cases very slowly. Children crying as a result of the stifling heat. You wouldn’t treat animals like this.
Nobody seemed in any rush - watching the staff and grounds people was like watching a film at half speed. Staff seemed disinterested throughout.
I’ll not be flying with these clowns again

Aer Lingus : Let me remind that airport taxers are of mandatory refund under French Article L. 224-66 of the French Consumer Code requires the refund of taxes. The only conditions being : The ticket must no longer be valid and passengers not have taken the flight. I don't see what needs to be assessed or processed in that regard. Just let me remind that Aer Lingus has 30 days to comply with that.
Even if the flight is unrefundable, those taxes do not belong to Aer Lingus ior travel agency.

Sounds like Edreams & Aer Lingus playing ping pong with me. See both messages bellow. Aer Lingus saying "because your booking was originally made through a third-party travel agency, this refund cannot be processed immediately without the third party submitting it first. In order for the funds to be released, the travel agency must submit the refund request on your behalf.
And eDreams replying :" We must inform you that in order to initiate the refund process for the taxes, you will need to contact the airline directly."

In any case, we'll see with the onbudsman and since those taxes are meant to airport you are retaining money that does not belong to any of you.
I will report this on social media as well since i guess it the only thing that matter
In France, under the Consumer Code (Article L224-66), if you do not board your flight—whether you missed it or cancelled it—the airline is required to refund you for specific boarding-related taxes (such as the QW airport tax or the QX passenger fee). Even if your ticket is "non-refundable," this tax refund is strictly mandatory. The airline does not remit these taxes to the State since you did not fly.

Aer Lingus has informed me that I must submit the refund request through eDreams, the company with which I entered into a service contract governed by French law. It is up to you to ensure that your service provider complies with the law and refunds the taxes owed to me. I have therefore also referred the matter to the French tourism ombudsman/ european consumer website before filing a formal complaint.

A shadow of the airline it used to be, essentially mutton dressed as lamb. South Tenerife in particular is without doubt one of the worst check in experiences. They sub contract that part out, however I pay Aer Lingus for my flight so they are responsible for the complete mess it is, wholly disorganised, chaotic and where skipping of the check in queue is common place leaving those in need without a designated queue. I intend never to fly this airline if possible. Too many bad experiences, would give a negative score if possible.

My suitcase was substantially damaged following an Aer Lingus journey. I subsequently made an online damaged baggage claim within seven days and had photographs and supporting documentation available.

Unfortunately, I later discovered that I had followed the wrong route on the Aer Lingus website.

The damaged baggage page contains a link to **WorldTracer Passenger Self Service**, which must first be used to report the damage and obtain a Damaged Baggage Reference Number. Farther down the same page, however, there is a large green button prominently labelled **“Damaged Baggage Claim.”** I naturally clicked that button and believed I was following the correct procedure.

Aer Lingus subsequently refused to consider my claim because I did not have the WorldTracer reference.

I accept that I missed the WorldTracer requirement, but I believe the webpage is unnecessarily confusing. If that reference is mandatory, the claim form should make this absolutely clear or prevent a claim from being submitted without it.

**A warning to other passengers:** if your baggage is damaged and you do not obtain a report at the airport, do not simply click the prominent “Damaged Baggage Claim” button. **Use the WorldTracer Passenger Self Service link first and obtain your Damaged Baggage Reference Number. Do this within seven days of receiving your baggage.**

I hope Aer Lingus improves the webpage so other passengers do not make the same mistake.

Schlechtes Service, es geht kaum mal jemand mit Getränken durch. Die Freundlichkeit des Personals ist ausbaufähig. Decken gibt es nur auf Anfrage. Die Kopfhörerbuchse für Stereo zum Filmschauen war kaputt. Wir sind von München mit 1 Stunde Verspätung in Dublin gelandet. Von dort ging es wieder mit 1 Stunde Verspätung Richtung Washington los. Pünktlichkeit indiskutabel. Die Maschine selbst wirkte nicht sauber geputzt. Toiletten schon kurz nach dem Start verschmutzt. Schlechteste Airline, mit der ich je geflogen bin. Nicht empfehlenswert.

Long-standing loyal customer, but recurring IT issue is incredibly frustrating

I have been an Aer Lingus and AerClub customer for decades, and until recently, online check-in was something we had done for years without any issue.

In July 2026, travelling from Dublin to Gran Canaria as a family of five, we suddenly could not check in online. Aer Lingus customer service discovered that ALL FIVE passengers' dates of birth in their system were incorrect by exactly one calendar day. The dates were corrected, but online check-in still failed, and we eventually had to queue at the airport to resolve it.

Now, less than two months later, exactly the same thing has happened again for our Dublin to Malaga flight. Once again, Aer Lingus found that all five dates of birth were one day out. They corrected them and confirmed the correct DOBs and genders with me, yet online check-in still does not work.

I have spent considerable time on phone calls, live chat, social media and submitting a formal complaint. I have repeatedly asked for this to be escalated to someone who can investigate the underlying IT/data issue rather than simply being told to check in at the airport.

I have also discovered that the DOB on my long-standing AerClub account has somehow changed by one day and my request to correct that remains unanswered.

Five passengers, two separate bookings, months apart, all with DOBs shifted by exactly one day, is clearly not a simple customer data-entry error.

We fly tomorrow morning and, despite all the time spent trying to resolve this, I still have no confirmation that anyone from the relevant technical team has actually investigated the problem.

This is extremely frustrating from an airline I have used loyally for decades. The flights themselves are generally good. The problem is getting a recurring technical issue taken seriously and actually resolved rather than passed back to frontline staff or the airport.

Such an insanely poor airline. We flew from Boston to Glasgow, with a connection in Dublin, having been forced to do so by a BA cancellation. The staff in Boston could only have been ruder if they'd kicked me in the face. They spoke only rudimentary English, didn't listen to a thing I said or asked and they resorted to shouting by the end of the interaction.

Our flight was cancelled, absolutely no help at all from any Aer Lingus representative, had to find our own accomodation for the night which was very expensive. Called helpline and was told by the agent that there were no flights from Malta to Dublin for 6 days (even after we explained we had a wheelchair user in our party with limited medication with him who needed to get home) which was a blatant lie as we found one ourselves for 2 days time which we had to book and pay for. All they did was try and persuade us to take a refund. Don't know how they can treat their customers this way. Apalling.

Our experience was with an outstanding gentleman named Gavin . We were traveling to SFO 07/09/2026 , my friend wears a neurological device, called an op tune it is four lithium batteries and is attached to her head, she had all her paperwork, but he moved us straight up to a desk was beyond helpful. Did all the checking made her feel comfortable he could not have done more. I wished I’d gotten his last name, but hopefully you’ll be able to recognize him the airport was extremely busy and he took time out of his morning to not just send us to another queue. He guided her and her husband through it all. Thank you so very much.

Great if you like being stranded in Hamburg. Literally 5 mins late for check in , flight delayed and the gate waiting, refused a paid ticket boarding. At least Ryanair are honest about being shite.

Absolute con artists of a flight company.
Booked to return from Dublin, Aer Lingus changed flights to over 2 hours early, have to cancel arranged activities for Dublin. Refund of only 25 cents offered on a 255 euro flight. Later flight for 200 euro offered, absolute disgusting and joke of an airline. DO NOT USE AWR LINGUS