Uitmuntende tevredenheid, niet alleen over de ADO air 28 zelf, die ik kocht als crowdfunding project op Indiegogo.com toen die uitkwam als nieuwe bike in 2023, maar eveneens van de superieure klanten... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
2 Ado Air 20 Ultra 2026 gekauft. Die Räder lassen sich gut fahren, bis auf steile Anstiege ist die Leistung zufriedenstellend. Zur Langzeit Haltbarkeit können noch keine Aussagen getroffen werden. All... Näytä lisää
Yritys on vastannut
Mam 56 lat i od dawna nie jeździłam na rowerze. Zakupiłam ADO 20 PRO bo jest składany, bo nie ma łańcucha tylko pasek dzięki czemu jest bezobsługowy. Umiałam go sama złożyć, świetnie wspomaga w jeździ... Näytä lisää
Yritys on vastannut
Awful customer service and poor service! Paid for bike that was said to be in stock to then be told it not! Offered an upgrade, to them be told that also then out of stock! And now look on web site an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Yhteystiedot
Ronsdorfer Str. 55, 40233, Düsseldorf, Saksa
- www.adoebike.com
3,7
Keskitasoinen
510 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Sanfte Fahrt, aber der Sitz könnte bequemer sein
Ich benutze das Air 20 seit 6 Monaten, es ist effizient und fährt sich sehr gut auf der Stadtstraße. Mein einziges Problem ist der Sitz – er ist für längere Fahrten etwas hart, aber das lässt sich leicht durch einen Austausch beheben.
15. joulukuuta 2024
Vastaus yritykseltä ADO E-Bike
Hi Hinrich, Vielen Dank für dein Feedback! Es freut uns, dass du mit der Effizienz und dem Fahrgefühl des Air 20 zufrieden bist. Dein Feedback hilft uns, zukünftige Verbesserungen zu planen. Viel Freude weiterhin mit deinem Fahrrad!
Mit freundlichen Grüßen
ADO Ebike Team
Autonomie de la batterie
je possède un ADO AIR 20 pro, acheté le 30 décembre 2024.
La batterie a été chargée à 100%.
je roule sur une route plate sans aucune difficulté, je pèse 80 kg, je suis en mode éco, je suis
en assistance 2 et après avoir effectué 33 km, la batterie indique qu’il me reste encore 15%.Cela
veut dire qu’avec une batterie neuve, chargée à 100%, je peux espérer parcourir 40 km.
C'est vraiment très peu.
Sur votre site vous indiqué, à peu près 100 km d’autonomie, mais en étant raisonnable je pense que
l’autonomie est à peu près 60 /70 km, ce qui est très loin de mes 40 km, en éco, assistance 2 et sur
une route plate sans difficulté.
Comment expliquez-vous cela ?
31. joulukuuta 2024
Oma-aloitteinen arvostelu
Fantastic experience with ADO
This is my second bike from Ado, and I'm really impressed with Air Carbon. It's light, fast, and easy to carry, which makes it perfect for my daily commute. Their customer service was excellent, and they kept me informed throughout the entire process. Can't recommend it enough!
5. joulukuuta 2024
Vastaus yritykseltä ADO E-Bike
Hi Corrinne, thank you so much for your wonderful feedback! We're thrilled to hear that the Air Carbon is a perfect fit for your daily commute and that you're impressed with its performance. It's great to know you had a smooth experience with both the bike and our customer service. We truly appreciate your recommendation and look forward to supporting you again in the future!
Best regards,
ADO Ebike Team
ADO A20+
Fahrrad zum Testen für meinen YouTube Kanal bestellt (knapp 20000 Follower).
Lieferzeit:
5 Tage nach Bestellung.
War echt Klasse.
Lieferung:
Eine reine Katastrophe.
Erst wurde die Sendungsnummer nie gefunden und dann war das Paket noch Stark beschädigt.
Kommunikation:
Leider eine sehr schlechte Kommunikation zwischen Händler und Käufer.
Auf mehrere Fragen auf Facebook, wurde nur 1 mal geantwortet.
Besonders auf die Frage, ob ein Gasgriff in der EU Version dabei ist, würde darauf mit Ja geantwortet.
Leider war keiner dabei.
Was schon ein großer Negativ Punkt ist.
Retoure oder nicht annahme schlägt mit hohen Kosten auf (zwischen 50 - 100 Euro), was leider gar nicht geht.
Werde das ADO a20+ einen Ordentlichen Test unterziehen und danach auf meinem Kanal hochladen.
Mal schauen, wie es sich schlägt in der Praxis.
Bis jetzt leider nur 3 von 5 Sternen
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer:
Hello!
Thank you very much for choosing our product for your YouTube channel test, and thank you for your detailed feedback on your shopping experience. We sincerely apologize for the unpleasantness you encountered during this shopping process.
We are well aware that the problems in delivery and communication have seriously affected your impression of our brand. The tracking number cannot be checked and the package is seriously damaged. This is not the service we expect to provide to our customers. In terms of communication, we failed to respond to your questions in a timely and effective manner, which is a major mistake in our work. In particular, the reply about whether the EU version has a throttle grip is inconsistent with the actual situation, which has caused you trouble. We take full responsibility for this.
Regarding the issue of high fees for returns or non-acceptance, we also understand that this has caused you a lot of trouble. In fact, we have been committed to providing customers with a more flexible and humane after-sales policy. We will further study this situation to see if there is a way to reduce your burden in this regard.
We attach great importance to your upcoming test of ADO A20+ on the YouTube channel. This product has many highlights in performance and design. We believe that you will find more advantages after actual use. In order to make up for the previous mistakes, we are willing to provide you with some additional support, such as providing you with detailed product usage guides and technical support materials to ensure that you can fully utilize the product's performance during the test. If you encounter any problems during the test, whether it is about the product itself or other aspects, please feel free to contact us at support@adoebike.com, and we will arrange a professional team to provide you with real-time help.
We sincerely hope that through subsequent efforts, you will have a new understanding and experience of our products and services, and improve the score of this shopping experience to a level that you are satisfied with. Thank you again for your understanding and support, and look forward to your test sharing.
Sincerely regards
ADO EBIKE Team
ADO AIR CARBON Difetti bici e Assistenza carente
15/01/2025 Aggiornamento
Ado E-Bike ha riconosciuto la peculiarità della situazione ed ha provveduto correttamente ad accogliere le ragioni delle mie richieste. Ho apprezzato l'esito finale, anche se un po' tormentato.
Difetti bici e Assistenza carente
La bici, che aspettavo per la sua pubblicizzata leggerezza e semplicità d'uso con l'assistenza continua, purtroppo è arrivata con un danno evidente alla batteria, incompleta degli strumenti di regolamentazione previsti, e purtroppo con una formula di assistenza veloce ma completamente inefficace; sono stata autorizzata a contattare un meccanico sul posto in assenza di personale ufficiale: ho faticato a trovare chi volesse intervenire su una bici non conosciuta in zona e senza riferimenti italiani, ed alla fine l'esito, che ha richiesto tempo ed impegno, non è stato risolutivo. Ho chiesto, nei termini, di restituire la bici ed il rimborso di quanto pagato ma nessuno fornisce le indicazioni legittime: mi hanno proposto un casco da bici (!!!!!!!!!!!!!!!!!) e riconosciuto 45 euro di rimborso per una bicicletta pagata 1.900 euro inutilizzabile. Profondamente delusa
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer:
Hello!
We understand your dissatisfaction and disappointment very well, and we apologize for the troubles caused to you.
First of all, regarding the battery damage and incomplete monitoring tools you mentioned, we have urgently arranged to resend the corresponding accessories, and these accessories are currently on the way. You can track the progress of the package at any time through the tracking number sent to you by support@adoebike.com. We are well aware that these problems have seriously affected your initial experience of the product, and we are deeply guilty of this.
Secondly, regarding the refund, we would like to clarify to you that there may have been a misunderstanding in communication before. Our customer service team (support) is actively negotiating with you a comprehensive compensation plan, not just a refund of 45 euros as compensation. We attach great importance to your request and hope to find a satisfactory solution that not only solves your current problems but also makes up for the inconvenience caused to you. In this process, we will take various factors into consideration, including the actual situation of the product, your experience, and our service commitment.
In addition, regarding the after-sales support of the bicycle in your local area, we have realized that this is an area where we need to improve. We are actively expanding and improving our after-sales service network in Italy to provide customers like you with more timely and effective technical support and repair services. At the same time, we will also strengthen the accuracy and completeness of product promotion to ensure that customers can fully understand the characteristics of the product and after-sales service guarantees before purchasing.
We will continue to follow up on your questions to ensure that the replacement parts are delivered smoothly, and negotiate a fair and reasonable compensation plan with you. If you have any questions or need further help during the waiting process, please feel free to contact us. You can communicate with us at support@adoebike.com.
Thank you again for your understanding and patience. We will work hard to improve our work and improve the quality of our service to live up to your trust in us.
Sincerely regards
ADO EBIKE Team
Kein Kundenservice
Kein Kundenservice, null Reaktion. Controller defekt, mehrmals nachgefragt aber es kommt keine Rückantwort. Typischer Fall von, "Hauptsache Fahrrad verkauft, Rest egal. NIE WIEDER ADO!!!
4. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer:
Hello!
We have received your feedback! Sorry for the trouble!
Please provide me with your order number or email address, and we will check the contact records to see if there is any misunderstanding. Our support will reply within 24 hours except weekends.
At the same time, after you provide us with the information, we will arrange someone to deal with the controller problem you encountered and solve your problem.
Waiting for your update, thank you!
Praktisch und komfortabel
Mit dem Air Carbon fährt man bequem und unkompliziert. Es lässt sich schnell zusammenfalten und passt locker in den Kofferraum.
3. joulukuuta 2024
Vastaus yritykseltä ADO E-Bike
Hallo Isla, Vielen Dank für dein Feedback! Es freut uns sehr zu hören, dass du mit dem Air Carbon zufrieden bist und es dir in Sachen Komfort und Praktikabilität zusagt. Dass es sich schnell zusammenfalten lässt und gut im Kofferraum verstauen lässt, ist definitiv ein Plus! Wenn du noch Fragen hast oder Unterstützung benötigst, stehen wir dir gerne zur Verfügung. Viel Spaß beim Fahren!
Mit freundlichen Grüßen,
ADO Ebike Team
Bad technical support
Support is really bad. I tell them exactly about the problems I am having with my bike and without further analysis, they give suggestions that are completely irrelevant to my question. Really annoying! My bike is only 6 months old and within warranty and the PA is already malfunctioning. They sent me a throttle to install but that is not allowed in the Netherlands, otherwise the e-bike becomes a scooter or moped and then you need license and registration. The support team has been sending me links to videos for more than a month while in fact it is a hardware problem. There is no local support to help. I have given up!
Update March 8th, 2025: I eventually got in touch with someone from the Support Team who has been really dedicated and helpful! She tried to resolve the issue by arranging transport and having the bike sent to their local office in Germany. Unfortunately, there were some challenges each time. Eventually she had a replacement bike sent to me which works like a charm! So I am really grateful to her, thank you!
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer:
Hello!
First of all, we would like to express our sincerest and deepest apologies. These unpleasant experiences you have encountered are completely contrary to our original intention of providing customers with quality services. We feel extremely guilty for this and have caused you great trouble and inconvenience.
We have attached great importance to your feedback. Regarding the throttle that was sent to you before, you can remove it by yourself, and it will not have any impact on the normal use of your bicycle. Please leave your order number, and we will immediately arrange a professional and experienced team to take over your problem. They will conduct a comprehensive, in-depth and accurate diagnosis and repair of the hardware failure of your bicycle to ensure that your bicycle can be restored to normal use as soon as possible, so that you can enjoy the fun of riding with peace of mind.
In the subsequent processing process, we will maintain close communication with you and promptly feedback to you on the progress and results of the processing. Once again, we apologize to you for our previous shortcomings. Thank you for your understanding and patience. We will do our best to make up for the previous mistakes and provide you with a satisfactory solution.
Sincerely regards
ADO Ebike Team
Bike works for only 45 days
Bike works for only 45 days
Warning! Don't buy, it's a cheap but not valuable. I bought air20, as it's affordable, but it's total waste of time and money, the power stops working after sometime, replacement parts doesn't work as per some videos on youtube.
Plus if you return bike, you have to pay depreciation cost, so it's total loose of money and time. Just buy non-electric bike or buy loose 1100 dollar, and you loose time.
4. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer:
Hello!
We are deeply sorry and attach great importance to your unsatisfactory feedback. In order to help you solve the problem as soon as possible, please provide your order number or email address, and we will immediately arrange for professionals to contact you to deal with it. We are well aware that this situation has caused you great trouble, and you have an unpleasant experience in terms of time and money.
We will do our best to investigate the problems you mentioned, such as the power supply stopping working and the ineffective replacement of parts. We will live up to your trust and strive to give you a satisfactory solution to minimize your losses. We also hope to regain your confidence in our products. Once again, we sincerely apologize for the inconvenience caused to you and look forward to your reply so that we can quickly carry out follow-up work.
Sincerely regards
ADO Ebike Team
1+ year review - Can't recommend
This is my full review for the ADO ebike air 20.
Supported via indiegogo; I picked this bike because of the looks and all the improved features it promised.
- After almost 1 and a half year later, damn what a mistake. Parts on the bike are so bad, we keep getting replacements... and now the warranty is expired(1 year only?!?) I have to pay for the parts myself.
- First week, bike stopped working(engine died) had to get a completely new bike!(took weeks to get it)
- New bike, problems with squeaky breaks, unaligned tires/spokes/breaks, battery also malfunctioned. Had to sent it back to their repair shop for fixes.
- Got it back weeks later, still had issues, was a bit better then before. Battery was replaced.
- Saddle broke off randomly when driving. Got a new one via warranty. !!DANGEROUS!!
- Paint starts to wear off from the simplest touches!
- One pedal broke off, bought new ones myself.
- Still issues with alignment with brakes, paid bikeshop for new ones to fix issue.
- Flat tires 3 times total, tires have no puncture resistance at all.
- Spokes started to break off rear tire, had to pay for new ones myself.(support in progress) have to pay myself!
- Peddle assist stopped working completely, (support in progress) have to pay myself!
To all this I can add a ton of problems with the app. bike-bell broke off, tons of waiting time for fixes and more!
The support team is doing a great job, but the bike is just simply not worth the price in this state!
Have had many friends about it, and sadly I can't recommend this bike to anybody! Perhaps their new "pro" version is better, who knows?!
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer:
We are very sorry and sincere to see that you have given such an evaluation of ADO Ebike AIR20. We would like to express our deepest apologies. You have encountered so many troubles during use, which is definitely not our original intention.
We attach great importance to the series of problems you mentioned and have conducted in-depth investigation and reflection. We have strengthened the quality control link to ensure that similar situations are greatly reduced in subsequent products.
Regarding the setting of only one year of warranty, this is the result of comprehensive consideration of industry standards and cost and other factors, but we also understand that this has caused inconvenience to you in subsequent repairs. We are re-evaluating the warranty policy and hope to provide users with more reasonable and more complete after-sales protection while ensuring the operation of the enterprise.
In terms of service, although you recognize that our support team has performed well, we know that there is still a lot of room for improvement. We are increasing the training of technicians, optimizing the maintenance process, and improving the response speed, striving to solve problems more efficiently and thoroughly when users encounter problems.
In response to your problem, we have discussed with the support team how to better solve your problem. We will contact you through support@adoebike.com to find a solution that satisfies you.
We know how important an excellent electric bicycle is to you, and we also understand that your past experience has made you lose confidence in our products. But please believe that we have been working hard to improve and perfect it. The newly launched "Professional" version has condensed a lot of our efforts and technological innovations. Whether in the quality of parts, vehicle performance or after-sales service, there has been a qualitative leap. We hope that you can give us a chance to win your trust again with practical actions, and we also look forward to your continued attention to our development and progress. Once again, we apologize for the unpleasant experience brought to you.
Bici molto ben fatta e divertente da guidare!
Tutto è andato bene, la bici è arrivata bun confezionata e protetta in ogni sua parte!
6. kesäkuuta 2024
Vastaus yritykseltä ADO E-Bike
Ciao Stefano, grazie mille per il tuo feedback! Siamo felici di sapere che ti stai divertendo con la tua bici e che tutto è arrivato in perfette condizioni. Se hai bisogno di assistenza o hai altre domande, non esitare a contattarci. Buone pedalate!
Cordiali saluti,
ADO Ebike Team
A very nice and solid bike
Rides very well, looks good. The service regarding delivery and answering questions via email also went very well.
6. kesäkuuta 2024
Vastaus yritykseltä ADO E-Bike
Hi Ada, thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the ride and the look of your bike. It's also great to know that the delivery and customer service met your expectations. If you ever have any more questions or need assistance, feel free to reach out. Enjoy your cycling experience!
Best regards,
ADO Ebike Team
Fantastic bike
The Air 20 Pro is perfect for getting around town. The turn signals are a nice feature, and it folds up easily.
19. marraskuuta 2024
Vastaus yritykseltä ADO E-Bike
Hi Quirin, thank you for your feedback! We're so glad to hear that you're enjoying your Air 20 Pro. The turn signals are definitely a great feature for safety and convenience, and we're happy to know the folding mechanism is working well for you. If you have any other thoughts or questions, feel free to reach out! Enjoy your rides!
Best regards,
ADO Ebike Team
Pretty Impressive!
I recently got the Air 20, and I have to say, it's pretty impressive! The sound quality is fantastic, and it really makes a difference during my workouts. I'm happy with my purchase!
17. marraskuuta 2024
Vastaus yritykseltä ADO E-Bike
Hi Helena, thank you for sharing your thoughts! We’re thrilled to hear that you’re impressed with the Air 20 and that it’s making a noticeable difference during your workouts. It’s always great to know our bikes are helping to enhance your experience. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy riding, and we hope you continue to enjoy your Air 20!
Best regards,
ADO Ebike Team
Super Sturdy!
The Beast 20F feels really solid, and I love how durable it is. I've taken it over some bumpy trails, and it just handles everything like a champ!
17. marraskuuta 2024
Vastaus yritykseltä ADO E-Bike
Hi Lidia, thank you for your feedback! We're thrilled to hear that the Beast 20F is exceeding your expectations and handling tough trails with ease. Enjoy the ride!
Best regards,
ADO Ebike Team
Fun and Practical!
I'm loving my Air 20! It's fun to ride and makes getting around town a breeze. It's worth it for the performance and speed!
16. marraskuuta 2024
Vastaus yritykseltä ADO E-Bike
Hi Warren,
Thank you for sharing your experience with the Air 20! We're thrilled to hear that you're enjoying the ride and finding it both fun and practical for getting around town.
Your satisfaction with the performance and speed means a lot to us. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
ADO Ebike Team
Bemüht, aber leider nicht effektiv
Ich habe im Frühjahr zwei Ado Air 20 pro vorbestellt und gekauft. Es sind im ersten Test tolle Räder. Sie laufen leicht, der Motor macht einen tollen Job und die Akkus reichen für einen schönen Trip am Sonntag.
Leider war das erste Rad von Beginn an defek, da die Beleuchtung nicht wollte. Die Klärung des Problems dauerte etwa ein halbes Jahr. Insgesamt habe ich mehr Emails geschrieben als mir lieb war. Der Service war bemüht, aber sichtlich überfordert Mitt dem Problem, weshalb ich gefühlt das halbe Rad am Ersatzteilen bekommen habe.
Nun, wo mein Rad endlich läuft, ist das zweite kaputt und läuft gar nicht mehr. Ich befürchte, dass es abermals eine Odyssee wird.
Mein Fazit: Die Räder sind wenn sie laufen toll. Leider sind sie aber nicht haltbar. Der Service ist bemüht, doch leider nicht wirklich hilfreich.
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear Customer:
Hello!
We deeply apologize for the inconvenience caused to you. We have understood the problem you reported, and the bicycle failure does affect the user experience.
You mentioned that it took a long time to solve the lighting failure of the first bicycle. We have deeply realized this and have been reflecting on it and working hard to improve it.
Now the second bicycle is unable to ride again. We are well aware of your concerns and are afraid that we will have to go through some twists and turns again. But please rest assured that our company is equipped with a professional and experienced team of engineers who are capable of handling all kinds of bicycle failures. So, please provide our support team with the specific failure of the second bicycle in detail, such as what specific performance of the car when the failure occurred, whether there is any prompt information, etc. The more detailed the information, the more helpful it is for our engineers to quickly and accurately determine the problem, and then develop an effective solution so that your bicycle can be restored to normal use as soon as possible.
We attach great importance to the problems you reported, and have been continuously optimizing product quality control and improving service levels, with the aim of avoiding similar situations from happening again and bringing customers a better shopping and use experience. We look forward to you providing the failure information as soon as possible so that we can quickly carry out follow-up processing work and effectively help you solve the current problem.
Thank you again for your understanding and cooperation. If you have any questions, please feel free to contact us.
Sincerely regards
ADO Team
Poor Affiliate Support
Good bikes, but their affiliate program is disappointing. No responses to commission inquiries despite multiple attempts. We've stopped promoting them as they seem to not care about paying their affiliates
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Hi Mahesh,
Thank you for sharing your concerns with us. We deeply regret the inconvenience you’ve experienced with our affiliate program and sincerely apologize for any frustration caused.
Please rest assured that we take this matter seriously and will contact you immediately to address your commission inquiries and resolve the issue.
We appreciate your understanding and patience, and we’re committed to making this right.
Best regards,
ADO Ebike Team
Something worth knowing is Ado bikes…
Something worth knowing is Ado bikes will charge you 30% of the price if you order a bike from them and then change your mind and want to return the bike....they call this a restocking fee so beware
11. marraskuuta 2024
Oma-aloitteinen arvostelu
ADO Air Carbon: stylish, practical, and great value for money. Excellent support.
The company has truly excellent customer support. They respond quickly and make every effort to resolve any potential issues to everyone's satisfaction, which is, in the end, one of the most important factors for me. Even if a problem arises, a company's willingness to communicate openly and address the issue is a huge plus.
I purchased the ADO Air Carbon. I've been using it for about 3 months at the time of this review. It's genuinely one of the most beautiful electric bikes—it’s an absolute pleasure to ride. It’s comfortable, agile, and easy to assemble and disassemble. While it’s a bit heavier than I initially expected (weighing 15 kg including the battery), it’s still light enough to lift and transport, even for a woman. It handles road obstacles effortlessly (and our curb-to-street transitions are terrible).
I especially loved the pedals—they may be small, but they offer excellent grip and don’t slip with any kind of footwear (not even when wearing dress shoes). The monitor is easy to use and remains highly visible even in bright sunlight.
This is truly an excellent little bike for daily commuting—it gets the job done and looks fantastic while doing it. The battery lasts at least 60 kilometers on a single charge (likely more, but I haven’t tested that limit yet). There are plenty of accessories available, and I personally find the kickstand and fenders very useful. The bag is also super practical, offering enough space for gloves, winter gear, or a water bottle.
The GPS bike tracking and app features are interesting additions.
Great value for the money.
22. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Hi Martina,
Thank you so much for sharing such a detailed and glowing review of your experience with the ADO Air Carbon! We're thrilled to hear that you're enjoying the bike and that it's meeting your expectations, both in terms of style and performance.
We truly appreciate your kind words about our customer support—we always strive to ensure a smooth and satisfying experience for our customers.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. Wishing you many more enjoyable rides with your ADO Air Carbon!
Best regards,
ADO Ebike Team
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