Uitmuntende tevredenheid, niet alleen over de ADO air 28 zelf, die ik kocht als crowdfunding project op Indiegogo.com toen die uitkwam als nieuwe bike in 2023, maar eveneens van de superieure klanten... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
2 Ado Air 20 Ultra 2026 gekauft. Die Räder lassen sich gut fahren, bis auf steile Anstiege ist die Leistung zufriedenstellend. Zur Langzeit Haltbarkeit können noch keine Aussagen getroffen werden. All... Näytä lisää
Yritys on vastannut
Mam 56 lat i od dawna nie jeździłam na rowerze. Zakupiłam ADO 20 PRO bo jest składany, bo nie ma łańcucha tylko pasek dzięki czemu jest bezobsługowy. Umiałam go sama złożyć, świetnie wspomaga w jeździ... Näytä lisää
Yritys on vastannut
Awful customer service and poor service! Paid for bike that was said to be in stock to then be told it not! Offered an upgrade, to them be told that also then out of stock! And now look on web site an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Yhteystiedot
Ronsdorfer Str. 55, 40233, Düsseldorf, Saksa
- www.adoebike.com
3,7
Keskitasoinen
510 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Broken bike for nearly 2 months — still waiting for a solution
For nearly two months, we have been stuck with a bicycle that no longer works, even though it is barely a year old. We were told that several replacement parts would be sent, yet after sixteen emails, nothing has arrived.
Instead of resolving the issue, we are being offered a backpack as compensation — as if that somehow solves the fact that our e-bike cannot be used. The situation is becoming quite absurd.
What we want is simple: the parts that were promised so the e-bike can be used again. Please send the required parts from your factory in Germany today (not from China, as that route appears to lead nowhere).
Order number: 47QRCLXCKB-A
Invoice number: C2412003
In the meantime, I have been on hold on the phone for over an hour without anyone answering at customer support. There has also been no response via Facebook chat or WhatsApp.
We expect a concrete solution to be offered today. Our patience has run out.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
We sincerely apologize for the inconvenience you have experienced using your e-bike over the past two months. This situation is completely unacceptable, and we take full responsibility for the delays and communication breakdowns that prevented you from using your bicycle properly.
We immediately understand your core request: to ship your e-bike from our warehouse in Germany (not China) as soon as possible to restore its normal operation. Our team will prioritize your order (order number: 47QRCLXCKB-A, invoice number: C2412003) and arrange for expedited shipping from Germany.
We also sincerely apologize for the slow customer service response you experienced—it fell far short of your expected service standards. We will escalate your issue to our senior management team, who will personally oversee the resolution and contact you directly to confirm shipping details.
The previously offered backpack as compensation was inappropriate, and we immediately withdraw that offer. Our sole objective now is to resolve your bicycle issue as quickly as possible.
We will send you a follow-up email today containing tracking information for your parts shipment. Thank you for your patience; we will do our best to resolve this issue for you.
Ich fahre seit drei Jahren das ADO Air…
Ich fahre seit drei Jahren das ADO Air 20 und bin damit sehr zufrieden. Das ADO-Team leistet wirklich hervorragende Arbeit, und der Service ist erstklassig.
Ich kann absolut nichts Negatives berichten.
Den Kundenservice habe ich bereits mehrmals in Anspruch genommen, und bei jedem Anliegen wurde mir schnell und kompetent geholfen. Meine Probleme wurden immer zuverlässig gelöst. Ich kann nur positives berichten und bitte macht weiter so.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review and for sharing your experience using the ADO Air 20 over the past three years!
We are incredibly pleased to know that you are so satisfied with your bike and our service. Providing you with reliable support and resolving your issues quickly and efficiently over the years has been invaluable to our team.
Your praise is a powerful motivator for our continuous pursuit of excellent service and high-quality products. We sincerely thank you for your loyalty and recommendation!
Kundensupport reagiert sehr schnell und…
Kundensupport reagiert sehr schnell und bietet immer Hilfe an.
Air30 Ultra ca. 3000km im ersten Jahr gefahren und die Schaltung, Bremsen und Riemenatrieb sind tadellos.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review!
We are delighted to know that our customer support team is responsive and helpful, and that your ADO Air 30 Ultra continues to perform flawlessly after 3,000 kilometers in its first year – the electronics, brakes, and belt drive are all working perfectly.
Your trust and satisfaction are our driving force, and we are honored to be a part of your journey. We look forward to continuing to support you for many more kilometers to come!
The technical support team is great
The technical support team has been very useful for replacement of an old part in my ebike. I think it is very important and feels safe to have such a support.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review and for taking the time to share your experience!
We are delighted that our technical support team was able to effectively help you replace old parts on your e-bike, and that you felt safe and secure. Providing reliable and timely support is our top priority, and your feedback confirms that we are moving in the right direction.
We greatly appreciate your trust in ADO and look forward to continuing to support you on your e-bike journey.
Ado Air 30 Pro
Je suis satisfait de mon vélo électrique ADO Air 30 Pro !
Le design est élégant, la qualité de fabrication est excellente et le vélo est robuste sans être trop lourd.
Le confort de conduite est top, la selle et la suspension absorbent bien les irrégularités de la route. J’apprécie aussi l’écran bien lisible et les différents modes d’assistance faciles à changer en cours de route.
En résumé, c’est un vélo électrique agréable à utiliser. Je le recommande à tous ceux qui cherchent un e-bike performant pour la ville ou les balades.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share your five-star review of the ADO Air 30 Pro!
We are delighted to know that you are satisfied with the elegant design, superior quality, and lightweight yet robust construction of this e-bike. The comfortable riding experience, supportive seat, efficient suspension, clear display, and convenient assist mode switching all enhance your riding experience, which we greatly appreciate.
We are very grateful that you recommended this e-bike to anyone looking for a high-performance e-bike for urban commuting or leisure riding. Your positive feedback means a lot to our entire team and motivates us to continue striving to provide you with even better products and a superior experience.
Happy riding! We look forward to continuing to support you on your future journeys!
What a bike
Great bike I love it! Customer service has been great too, quick responses to all my queries. Would definitely recommend.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review and for taking the time to share your experience!
We are delighted to know you love your ADO e-bike, and our customer service team was able to assist you promptly. Your praise and recommendation mean a lot to us, and we are happy to be a part of your riding journey.
If you need anything in the future, whether it's technical support or accessories, please feel free to contact us. We are always ready to help.
Enjoy every kilometer on your ride!
Great service
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review and for taking the time to share your wonderful experience! We are delighted to know that you were satisfied with our service.
Your feedback means a lot to our team and motivates us to continue providing the best support to all our customers. Please feel free to contact us if you need any assistance in the future.
The Air 20 Pro is a reliable bike
The Air 20 Pro is pretty good for the city. Very good value for the money. I used the bike for nearly 2 years, and have made 4000km on it.
Also unlike many other brand, ADO support team is outstanding. Very reactive and willing to help in case of issue (very few issues).
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share this wonderful 5-star review! We're incredibly pleased to know that your Air 20 Pro has been a reliable companion for the past two years, covering an amazing 4,000 kilometers in the city. We're delighted you found it excellent value for money.
We're also proud of our customer service team for being there to help you whenever you need it. Your trust and satisfaction are our driving force, and we're happy to be a part of your riding journey.
Thank you again for choosing ADO, and we look forward to continuing to support you on your future rides!
Great bikes with excellent customer service
We have two ADO Air 20 Pro bike which we are very happy with.
I have had to contact the customer service once and they were super helpful.
Highly recommended
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share your five-star review! We are incredibly pleased to know you really enjoyed these two ADO Air 20 Pro e-bikes, and we are also very grateful for your praise of our customer service team.
Your satisfaction is our top priority, and we are honored to have been able to effectively assist you. We hope you continue to enjoy the happy and safe riding experience that ADO e-bikes offer.
Please feel free to contact us if you have any needs in the future.
Very quick response
Very quick response, and very helpful. First class service!
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review and for acknowledging our prompt response and excellent service!
We are delighted to assist you efficiently—providing top-notch support is our daily goal. It has been an honor to serve you, and we look forward to serving you again in the future.
Enjoy your ride on your ADO electric bicycle!
We can highly recommend ADO E-Bike
We can highly recommend ADO E-Bike. The customer service has always been absolutely excellent. Even after more than 2.5 years, they still sent us replacement parts free of charge for repairs. That level of support is truly impressive and shows how much they care about their customers.
We are completely satisfied and genuinely impressed with the quality of the bike and the outstanding Service.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your wonderful review and strong recommendation!
We are truly delighted to hear that you are fully satisfied with both the quality of our e-bikes and our customer service.
It means a great deal to us that we could continue supporting you even after more than two and a half years by providing replacement parts.
Your trust and satisfaction are what drive us to keep improving and caring for every customer.
Thank you again for choosing ADO E-Bike. We wish you many more happy and safe rides ahead!
Storage Bags from Ado E Bike
We recently purchased storage bags from ADO E-Bike for our bikes, and we are extremely satisfied with them. The bags are sturdy, well-made, and comfortable to carry. You can immediately tell that attention has been paid to durability and ease of use.
The shipping was also very fast. In addition, they keep you well informed about the status of your order, which gives a reassuring and reliable feeling throughout the entire process.
In our opinion, ADO E-Bike is a great company to buy high-quality bikes and accessories from. We would definitely recommend this company to everyone!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share such a wonderful review!
We are really happy to hear that you are satisfied with our storage bags for ADO E-Bikes, and that you love the quality, durability, and comfort.
We greatly appreciate your recognition of our product workmanship and service, including fast delivery and timely order updates.
Your trust and recommendation mean a lot to our team.
We will continue to provide high-quality products and reliable service for every customer.
Thank you again for your support, and we wish you a pleasant and safe riding experience!
Arnaque à la promotion
Je ne comprends pas pourquoi les services qui contrôlent les sites laissent faire cela.
4 jours avant la Saint valentin le vélo Ado 20S vaut 1199 €. Vous recevez un message qui mentionne une augmentation de 100 € soit 1299 € et le lendemain une promotion spéciale saint valentin à 1199 €. Voilà comment faire une promotion déguisée qui n'est en rien une promotion. Une honte de laisser agir de la sorte et de tromper le consommateur en faisant croire à une promotion. Je devais acheter deux vélos et j'ai annulé mon achat avec cette société qui n'est pas honnête.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Dear customer,
Thank you for your feedback. We take all customer comments seriously and have immediately verified the pricing details of the 20S model.
We can confirm that the retail price for this bike has been consistently €1,299 throughout January and February 2026, including during our Valentine's Day promotion. There was no prior price increase of €100 as mentioned in your review.
We always operate with transparency and integrity, and we regret any misunderstanding this may have caused. If you have any further questions or concerns, please feel free to contact our customer service team directly.
Best regards,
ADO Customer Support
I received replacement parts promptly…
I received replacement parts promptly and free of charge after 2.5 years, along with detailed support by email. Very happy!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share your positive experience with our after-sales service. We are incredibly pleased to learn that you were able to receive replacement parts quickly and free of charge even after two years of use, and that our email support was comprehensive, thoughtful, practical, and effective.
Providing reliable and long-term support to our customers is ADO e-bikes' top priority, and we are delighted to meet your expectations. Your satisfaction and peace of mind are our driving force for continuous service improvement.
Thank you again for your trust and for being an important member of the ADO family. We look forward to continuing to support you on your future riding journeys!
Love my Ado Air20
Love my Ado Air20. Perfect for commuting around London. Folds up into a compact size that I keep inside and is light enough to take upstairs and on the train. Biggest hack for getting around the city.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share your five-star review of the ADO Air 20! We are delighted to know that you love your e-bike so much and that it has become the perfect companion for your daily commute in London.
We are thrilled to learn that its compact, foldable design makes it easy to carry upstairs and on trains – exactly what we designed the Air 20 with in mind, to create a convenient urban mobility solution. We are so glad it has become your "secret weapon" for getting around the city!
Thank you again for your recommendation and for being a valuable member of the ADO community. We hope your Air 20 continues to provide you with a smooth and enjoyable experience on your future journeys.
Vastaus yritykseltä ADO E-Bike
ADO Air 20 Ultraをご購入いただき、誠にありがとうございます。ご購入後の迅速かつ丁寧なサービスにご満足いただけたとのこと、大変嬉しく思います。また、迅速な配送に関するご意見もいただき、感謝申し上げます。
お客様に安心して製品をご利用いただけるよう、今後もサービスの向上に努めてまいります。今後ともADO電動自転車をご愛顧賜りますようお願い申し上げます。
ADO Air 20 Ultra
I am very satisfied with the ADO Air 20 Ultra overall. First of all, I would like to highly praise the customer support. Their response speed, communication, and willingness to help were excellent. They answered my questions quickly, clearly, and handled any inconsistencies or requests professionally and fairly. From a customer service perspective, this was a very positive experience.
As for the bike itself, it feels powerful, solid, and well built. The motor performance is great, the bike rides smoothly, and everything works as it should. You can really feel the quality of the materials and the overall construction. It gives a strong and reliable impression, and riding it is genuinely enjoyable.
That said, there are a few minor points worth mentioning. Personally, I miss the turn signals, which are mentioned on the product page but are not present on my bike. This was a bit disappointing and confusing, even though it does not affect the core riding experience.
The mobile app was also a bit uncooperative at the beginning, but after the initial setup, everything started working properly. Now the app runs smoothly and offers a lot of useful settings and detailed information about the bike, which I really appreciate.
Overall, I am very happy with the ADO Air 20 Ultra. Despite a few small issues, it is a strong, high-quality e-bike, backed by excellent customer support, which makes a big difference. I can definitely recommend it.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share your five-star review of the ADO Air 20 Ultra. We are incredibly pleased to know you are so satisfied with this e-bike and the support from our customer service team.
Thank you so much for praising the bike's power, build quality, and riding experience. We are delighted to know that our customers appreciate the craftsmanship and reliability we put into every ADO product.
Regarding the turn signal issue mentioned on the product page, we sincerely apologize for any confusion and disappointment it may have caused. This appears to be an error in the product information, and we are working on correcting it immediately. We would love to communicate directly with you to find a solution and resolve this matter properly—please feel free to contact our customer service team.
We are also pleased to know that the mobile application ran smoothly after you completed the initial setup. Your feedback helps us continuously improve our products and enhance the overall user experience.
Thank you again for your recommendation and for being an important member of the ADO community. We look forward to supporting you on all your future riding journeys!
Great support service. Thank you.
I’ve needed to contact support by email a few times now with queries about accessories for the Air 20 Ultra. On each occasion I have been dealt with very quickly by knowledgeable and very courteous support staff. This is a great credit to your company. Thank you and well done. Keep it up!
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for taking the time to share your five-star review! We're delighted that our support team was able to answer your questions about Air 20 Ultra accessories promptly and effectively!
Your praise means a lot to our team and is a huge motivation for us to continuously improve our service. We will pass on your praise to the support team members who helped you.
If you encounter any problems using your Air 20 Ultra (or other ADO products) in the future, please feel free to contact us—we're here to help!
Thank you again for your support and encouragement.
Bought my ado f just over 3 years ago…
Bought my ado f just over 3 years ago now . Decent for the money and lasting longer than I expected. Very cool looking bike a definite head turner. Support have also been helpful when needed. I recommend
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review! We're incredibly pleased to learn that your ADO 20F has been with you for over three years! Its long lifespan and excellent value for money are truly gratifying, and it lets us know you love its stylish design.
We're also glad our support was helpful when you needed it. Your recommendation is the greatest affirmation for us.
We wish you a pleasant riding experience with your ADO 20F! Please feel free to contact us if you need anything in the future.
Great bike and great service
Great bike and great service. Shipped fast. The support is really great. Courteous and very fast response.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ADO E-Bike
Thank you so much for your five-star review—it makes us incredibly happy! We're delighted that you love your bicycle and are satisfied with our shipping speed, after-sales service, and responsiveness.
Please feel free to contact us if you need anything (whether it's maintenance tips or after-sales support).
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.