ABL1Touch Arvostelua 

8 WEEKS WITHOUT MY CAR – AND TODAY ADMIRAL CONFIRMED THE NEW GARAGE HASN’T EVEN ASSESSED IT YET
I honestly struggle to understand how Admiral Insurance and their approved repair network can consider the handling of my claim remotely acceptable.
Admiral have now had responsibility for my vehicle for approximately 8 weeks.
Today, 7 October, I contacted Admiral yet again for an update.
Their response?
They contacted ABL, who contacted Repairify, and I was then told:
“Your vehicle is still at Repairify and it seems they haven’t yet assessed or diagnosed the vehicle.”
Eight weeks into an insurance claim and I am being told the latest garage hasn't even assessed the car.
What makes this even more frustrating is that the vehicle had already been assessed weeks ago by Genesis, who identified what was required. I was told that the work required specialist equipment, including the ability to drop the EV battery.
I raised concerns about this weeks ago.
Yet rather than the repair being completed, my vehicle has spent week after week being moved around or waiting while I repeatedly chase Admiral and ABL for answers.
Today Admiral told me that Repairify needs time because my car has “only been on site for 2 days”.
That completely misses the point.
Admiral have had responsibility for this claim for EIGHT WEEKS.
I was also told today:
“It’s depended on how busy they are and if the equipment needed is available and not in use.”
If availability of the necessary equipment is an issue, why has my vehicle been sent there after it has already been delayed for so long?
I was then told yet again that the matter had been “escalated”.
I have heard variations of this for weeks.
Perhaps the most astonishing part of today's conversation came after I challenged the repeated explanations and delays. Admiral ended the conversation and told me:
“We are currently going around in circles.”
Yes — after approximately eight weeks without my vehicle, repeated chasing, missed callbacks and repeated explanations about escalation, the customer was told that we were going around in circles.
I wouldn't need to repeatedly contact Admiral if the claim were actually being progressed and somebody proactively kept me informed.
Admiral have previously acknowledged in writing that there were “multiple situations that could have been handled better from both ABL, and us”. They have also acknowledged failures in communicating delays, missed callbacks and delays involving ABL.
This isn't simply me saying the service has been poor. Admiral's own communications acknowledge that things have gone wrong.
The whole experience has felt like nobody wants to take proper ownership.
I pay an insurance company to deal with situations like this. I should not have to spend weeks chasing an insurer, repairers and different departments trying to establish where my car is, what is happening to it and when somebody is actually going to repair it.
I also have serious concerns about why the vehicle was not allowed to proceed with a repair route that I understood was available weeks ago. I will be raising those concerns formally and asking Admiral to explain the decisions that were made and whether cost influenced the choice of repairer.
To be fair, one Admiral employee, Troy, has been excellent. He actually took the time to read through the history, acknowledged the problems and tried to take ownership. Unfortunately, one good employee cannot undo nearly two months of an appalling overall experience.
My complaint remains open.
Once the vehicle is eventually returned, I intend to have the repair independently checked because, after everything that has happened, my confidence in this process has been completely destroyed.
I have retained the WhatsApp conversations and timeline of events.
If you're considering Admiral — particularly if you own an EV — my experience would make me think very carefully about where they intend to send your vehicle, whether that repairer actually has the specialist equipment required and what happens if that repairer cannot complete the work.
Approximately 8 weeks. Multiple garages. Repeated chasing. Repeated “escalations”. And on 7 October I was still being told that the garage currently holding my vehicle had not yet assessed it.
Absolutely disgraceful service from Admiral and ABL.

Collected and delivered car. Repair good and gave the car a sparkling clean inside and out.

Well done, everything was fine.

Really friendly and efficient, great communication. Collected my car looking brand new.

Communication incredibly poor - I had to call them every week for an update and they kept saying they had messaged but never received. Told me three weeks in a row I would get the car back by the Friday and never happened. Again, I had to call to gain an update.
Staff who collected and delivered the car were fantastic and the work looks good but very poor comms and time keeping

Great all round, my car was returned as if the damage had never happened, they were quick, professional and very skilled

Very impressed. First class service. Picked up my car and four days later my car had been repaired. The repair was perfect, I couldn’t tell the car had been damaged

From the beginning and to the end of having my car repaired ABL1Touch were easy to be contacted.
All the staff I meet and spoke to were very friendly and professional.
ABL1Touch kept me informed all the time during the repair.
They also arranged for my car to be delivered back to my home address.
Everything ran according to plan with the additional bonus of everyone being courteous to me .

My car was accidentally hit, no fault of mine. ABL1touch Milton Keynes was appointed by my insurer to repair the damage. They’ve called me straight away, arranged for collection of my car. The man who collected the car was friendly, explained the process.
After nearly 1 week, my car was done, not a hint of damage, the work was professionally and efficently cartied out. The car was very clean inside and outside. Thank you.

I’m sad that I have to even give them one start if I could it would be a minus stars review my experience with this company is shocking I would avoid at all costs

The guys at ABL1 Touch in Northampton were brilliant throughout the process !

The staff were polite and helpful dropping off my car to be repaired and upon collection.

Service was amazing and the staff are so friendly and helpful, I was kept updated with every step of the repairs. Highly recommended

Impressed with services
Good communication, good delivery service too

Guys did fantastic job.Place after accident shine with new parts

A seamless experience from the moment of delivery to the collection of my repaired vehicle. Excellent communication from start to finish. Friendly staff. Top-class repair. Well done and thank you!

All I can say it was a very good experience very helpful yeah and well informed

Polite staff
Excellent communication
Repairs were Excellent
Well pleased with the service received

Very happy with the prompt repair on my vehicle. The staff were great and the vehicle was delivered back to my address. 10/10.