Why didnt i read these reviews first 🤦♀️ Before buying this was my fault But like everyone else i purchased tickets Recievied a email receipt saying it payment confirmed I even got my bl... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolute scamming company!! Bought tickets for Bruno Mars in January been chasing them, last email May saying tickets are confirmed all looked genuine. Then nothing no replies no nothing. DO NOT US... Näytä lisää
Don’t expect refunds! Even tho after CV19 cancellations of attractions i was not able to obtain a refund. My guests were unable to arrive within the extended offered time. All other places offere... Näytä lisää
Disneyland Paris park tickets bought from 365 last year for a 3 day break in March this year. . Eurostar have given an extension for Travel and Hotel until July next year. NOTHING from 365, customer s... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Book discount attraction tickets online for United Kingdom and across the globe – up to 50% off standard prices.
Yhteystiedot
P O BOX 365, JE4 9WR, St Helier, Yhdistynyt kuningaskunta
- 0203 540 7707
- info@365tickets.co.uk
- www.365tickets.co.uk
1,2
Huono
83 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid like Covid
Avoid like Covid!
We ordered our DLP tickets back in January yet 365 decided to suddenly rush the purchase through for them from DLP a week before lockdown. They are now offering us no refund and an extension of the tickets which is less than a year! Dont believe any of their "guarantees" they are completely untrustworthy.
23. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Robin,
We understand your frustration and wish we could help further but the terms and conditions being applied are those set by Disney NOT 365Tickets as we have stated in most of the reviews on this page and we really wish our customers could understand this after being told by our customer service team.
Without knowledge of your exact order I assume your tickets were processed in March because prices were increasing in April before we were aware of any type of lock down in France or the UK. We have no benefit confirming your order before the lock down to receive negative feedback like this.
We wish we could offer tickets right now which allowed you greater flexibility and this is frustrating just as much for us as you because we receive negative feedback like this for a situation we have absolutely no control over.
Disney has decided to extend the validity of their tickets and are not offering cancellations and refunds for the moment but with so many unknowns this could change in the future but I think we just need to be patient.
We can only apologise for this if you are after a refund but we would appreciate you trying to understand that we are bound to Disney's terms and conditions and this is not a decision made by 365Tickets to not refund Disneyland Paris tickets.
The travel industry is obviously going through a very difficult time along with many other businesses and we are all in this situation together and hope you do get to enjoy the magic of Disney one day soon.
Travel Insurance should be available for you if you have been unable to travel and we will be more than happy to help you with any claim if you don't believe you will be able to travel when the park reopens.
Please be patient and wait and see because we are confident they will accommodate everyone with tickets but right now nobody knows how long this will last for.
We appreciate this is a difficult situation for everyone involved and we are all in this together.
Many thanks
365Tickets Team
P.S Not sure what guarantees you are talking about as we always abide by our terms and conditions.
Paid for a 2 day Disney California…
Paid for a 2 day Disney California ticket for 4 people costing £690.00. Before I was due to travel Disney shut the park so I have requested my refund. Abysmal customer service finally resulting in a email several weeks later saying Disney are not giving refunds. This is sharp practice as my contract is with 365 who have no doubt kept the profit margin for being the agent. 365 you owe me the money and I will continue to review negatively and repeatedly until justice is served. No point saying that the ticket is valid for 2020 because I gave you my travel dates and will not be able to afford a trip later in the year. Almost certainly my job is lost. Despicable standards and morals.
21. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Andrew,
We understand your frustration and wish we could help further but the terms and conditions being applied are those set by Disney NOT 365Tickets. As we have explained many times, if you had booked with Disney direct you would be receiving the same answers.
They have extended validity of their tickets and are not offering cancellations and refunds.
We can only apologise for this and would appreciate you trying to understand that we are bound to Disney's terms and conditions once we process your order in their system which we have done.
Please read the following page where there are no mentions of refunds being offered from Disney - https://disneyland.disney.go.com/travel-information/
This is a difficult situation but we would appreciate it if you could try to understand our position as a business and not think this is us just not refunding you because it is Disney not cancelling and refunding us to be able to offer that to our customers which is harming our business with reviews like yours when there is very little we can actually do about it.
The travel industry is obviously going through a very difficult time along with many other businesses and we are all in this situation together and hope you do get to enjoy the magic of Disney one day soon.
Travel Insurance should be available for you if you have been unable to travel and we will be more than happy to help you with any claim.
Many thanks
365Tickets Team
Customer Services leaves a lot to be desired
Been trying since 29th March to claim a refund for over £200 worth of attractions booked in London for the beginning on April as a birthday treat for my hubby. I received an email on 30th telling me that the attractions I'd booked was closed and would I like a credit note or to rearrange?
I replied asking if a refund would be possible instead as I dont live any where near London and didnt know when I would next be able to visit London.
I chased a response to my email on the 2nd April, again in the 7th April and still nothing, not even a courtesy email to say thanks for your email we will get back to you. I've even put a comment on the FB page and still nothing.
I appreciate under the current circumstances you have loads of people to sort out but your customer service skills leave a lot to be desired.
18. huhtikuuta 2020
Oma-aloitteinen arvostelu
Purchased tickets from 365 tickets for…Disneyland Paris
Purchased tickets from 365 tickets for Disneyland Paris. I had confirmation via email I would be refunded minus a 5.00 admin fee as tickets were for Aug 2020.
I had been given conflicting info thereafter advising I would only recieve a credit note, however after putting a review on Trust pilot with all my issues, I had contact with a nice gentleman via email, who has advised that there was miscommunication earlier however they would refund me on this occasion. The attractions themselves are not refunding so cannot blame 365 tickets for this.
However I have received a full refund via bank transfer and monies were paid straightaway. Given the problem has been resolved straightaway I am happy with the outcome and I would look to rebook again in future. Thank you to Neil for all your help.
13. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Zed,
What is your order reference?
Thanks
Another Company Trying to defraud Clients from obtaining refunds due to Covid 19
I have repeatedly asked for my refund from my trip to New York where all attractions such as the One World Observatory Deck.
I paid for ticket protection but I get replies saying they cant help me and they are very sorry.
I also have emails where they keep our money and do not pay for the attractions and keep the money in their bank until a month before the date of travel.
These type of businesses need to be closed down unless they pay back the monies they have received, If the attraction is closed then it it is not the peoples fault and our money has to be refunded.
13. huhtikuuta 2020
Oma-aloitteinen arvostelu
Absolutely disgusting
Absolutely disgusting. No refund in Empire State tickets. I even have an email from the Empire State Building stating that they will issue a refund when 365 ask for one . Still told no to refund and told to go through travel insurance where the excess is more than the tickets. AVOID THIS COMPANY AT ALL COSTS. I will never use again
7. huhtikuuta 2020
Oma-aloitteinen arvostelu
No refund for Disneyland Paris, terrible handling on the coronavirus situation
No refund for Disneyland Paris DESPITE park closure and a statement from the park themselves that refunds would be offered. Made a faint attempt to "contact" the vendor and "see what could be done" - only to reply half a day later saying that there was no solution.
No flexibility during the coronavirus. Extremely bad customer service, I understand it's a busy time but weeks delays on emails, and no response from the social media team - just awful.
Their only response is that the ticket is extended till September despite the fact that the park is closed indefinitely and that I am travelling from a different country anyway, so it wouldn't be so easy to reschedule this trip at short notice - even without the coronavirus situation. Have been a satisfied 365 customer before, but after the way they have handled this situation - I don't see myself ever using their service again.
4. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Anthony,
We can only apologise you are unhappy with this situation but please note this is not our choice. This is the terms and conditions of Disneyland Paris so the review should be about them not us. We can not afford to refund all of our customers as we have paid Disneyland Paris for the tickets. Also your tickets can not be given to other customers as they have your name on it. Our service levels are a lot slower than normal but as you can imagine we have a team not prepared to cope with the amount of refunds and requests we have so some patience at these times would be appreciated as we explain in our automated email follow up. If you do provide proof they are refunding park tickets please send it through and we will look into it but we are only aware that they refunded hotel bookings not park tickets and will extend validity so that you are able to use them in the future. We hope you get to finally have that magical experience as nobody wished the current circumstances and we need to stick together and stay safe.
Many thanks
365Tickets Team
Check your terms and conditions and DO…
Check your terms and conditions and DO NOT BELIEVE THE FREE CANCELLATION AND AMENDMENT banner on their front page!! The above only refers to bookings made AFTER 10/3 - in other words, only for people who booked with full knowledge of lockdowns and Coronavirus. People, like myself, who booked in advance and in good faith, are left with no refund even though the attraction I booked tickets for is closed and may not open for the rest of the season. I have evidence of cancelled flights and accommodation for the dates we were due to use the tickets. Absolutely disgraceful customer service!!
1. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi,
Please be aware we need to apply the rules of the supplier we buy tickets from for your experience. We added new terms and conditions to people buying after 10th March because we stopped paying for tickets in advance and changed the way we are working to try and make it safer for people who booked from that date onwards. Please try to understand this is a difficult situation for all businesses involved in travel and many more so we are trying our best to be accommodating and can only apologise if our new terms and conditions confused you on how we have changed and adapted now to help future customers rather than do nothing.
Have a great day Carla.
Kind regards
365Tickets Team
California Disney £2500 worth of…
California Disney £2500 worth of tickets for family NO REFUND even though the park is closed!!!
Horrendous customer service during the Coronavirus. I understand they’re busy like everyone else over 30 phone calls without success, was told via email someone would call me back over 3 weeks ago (still waiting for the call).
Don't bother using the customer service number 020 3540 7707, on hold for 5 minutes every time then get a recorded message to say hang up. Email response takes days or up to a week sometimes with the same reply...
"Many thanks for your emails.Please accept our apologies for the delay in getting back to you regarding your query. We are indeed getting quite a large number of requests and cancellations from our customers and we are trying our very best to get back as soon as possible, we can offer you vouchers"
I don't want vouchers - just refund my hard earned money you joke of a company.
Vow to never use 365 again, and purchase direct through Disney for the sake of a few extra quid.
31. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Mark
We can only apologise you are unhappy with this situation but please note this is not our choice. This is the terms and conditions of Disneyland California so the review should be about them not us. We can not afford to refund all of our customers as we have paid Disneyland California for the tickets. Also your tickets can not be given to other customers as they have your name on it. Our service levels are a lot slower than normal but as you can imagine we have a team not prepared to cope with the amount of refunds and requests we have so some patience at these times would be appreciated as we explain in our automated email follow up.
We decided to turn phones off so that we could be fair and reply to everyone in chronological order and people didn't jump the queue. We are sorry but we have a team who can normally clear all requests in a day and at the moment each day we are left with 15 pages of emails so it will take longer but we will get to everyone and only ask for patience in our automated emails.
Our offer of credit was because we are unlikely to get a refund on your tickets and therefore your money will have not been lost. Of course this is frustrating but it is also frustrating and difficult for us because people are traveling far to go there.
Did you have no luck with your travel insurance?
I believe they are extending the validity of their tickets as well so hopefully you should be able to go again in the future.
We hope you get to finally have that magical experience as nobody wished the current circumstances and we need to stick together and stay safe.
Many thanks
365Tickets Team
No refund even though attraction closed
I booked 2 tickets for the Aquatrek experience at the Lost Chambers Aquarium in Dubai for tomorrow 28/03. I saw 2 weeks ago on the Atlantis social media that the attraction has been closed due to the COVID19 situation. I emailed 365tickets and also Atlantis direct. On the documents sent with the ticket it states that in case of cancellation up to 72 hrs prior to the booking , cancellation is free. Atlantis said I have to contact 365tickets to process the refund. 365tickets said they have to request this from Atlantis. Clearly Atlantis will not refuse as they have closed the attraction and their cancellation policy is as above so why have I still not heard back from them and why are they holding on to my payment? Surely it is a basic consumer right that you cannot sell tickets to an attraction which is not actually open? If I get a refund I will update this review but for the moment I have heard nothing for 10 days despite chasing up
@365Tickets - Ref. GL2638358
I have since been told on 8th April after sending various emails that the amount paid will be refunded back to my card in 3-5 days. I write this on 23rd April and still no refund. I will continue to update this review until I am refunded.
Update 24/4 - I received no email on 14th April, nothing in my spam either. I chased this up again yesterday and you have now sent me an email asking for my bank details as for some reason you are unable to refund to my credit card to which I have responded.
Update - 28/04 - I have now received the amount paid refunded to my bank account.
I get the impression persistence pays but that it does also depend on the terms of the attraction itself. They state on their website that the tickets are non-refundable but also state that products purchased are subject to Ts and Cs applied by the owners of the product and in case of conflict with their terms, those of the product owner govern the transaction.
In my case the Aquatrek attraction’s cancellation policy is free cancellation up to 72 hours before the booking and the attraction was closed 2 weeks prior to the date I had booked.
27. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Sarah,
You were sent an email asking for some details on the 14th April at 5.23pm.
I have also just sent the email again on 24th April so it would be great if you could reply as this is the second attempt of us contacting you with no response from yourself.
Please could you check your emails and spam folder and reply with the details required.
Thanks
365Tickets Team
Update:
Hi Sarah,
Thanks for sending those through the team will now process your refund.
Apologies if you didn't get the email but in our system it was sent out and an automated note created.
Now we have the details we will proceed with the refund.
Thanks
365Tickets Team
I bought tickets for Orlando…
I bought tickets for Orlando attractions for April, all cancelled due to corona virus pandemic. 365 tickets have basically took £700 from me and gave me a sheet of A4 paper. They are not giving any refunds, these guys are should be avoided at all costs, will never use them again, or any other ticket brokers. Directors getting rich by keeping all the money paid by thousands of customers, they will get refunded from the Orlando park vendors. I have spoken to discovery cove and have a email conforming that they give refunds, so why can't 365 tickets.
24. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Tom,
We can only apologise you are unhappy with this situation but please note this is not our choice. This is the terms and conditions of the attraction to extend validity and not cancel and refund so the review should be about them not us. We can not afford to refund all of our customers as we have paid for the tickets.
Trust us nobody is getting rich in this situation and we are just applying the terms and conditions of the attractions you booked not 365Tickets terms and conditions.
Did you have no luck with your travel insurance?
Many thanks
365Tickets Team
Avoid!!!!!!
Avoid!!!!!!
Asking for my disney Paris refund and they sent a mail saying, the ticket has been extended till September to check with my travel insurance.
firstly disney is closed indefinitely and Disney clearly states on their website they will be giving full refund.
Honestly I prefer buying directly instead of three party the few pounds I saved is costing me dearly.
Avoid they are a scam
20. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Elizabeth,
We can only apologise you are unhappy with this situation but please note this is not our choice.
This is the terms and conditions of Disneyland Paris so the review should be about them not us.
If you had have booked with any other company or Disneyland Paris themselves you will have been told exactly the same.
We can not afford to refund all of our customers as we have paid Disneyland Paris for the tickets and with the volume of tickets we sell this was just not an option because your tickets can not be given to other customers as they have your name on it.
We apologise but please be aware this was not a 365Tickets decision.
We hope you get to finally have that magical experience as nobody wished the current circumstances and we need to stick together and stay safe.
Many thanks
365Tickets Team
Not replying regarding Disney being…
Not replying regarding Disney being shut, was told to speak to my travel insurance company. However since your website says I can have a refund. I have been trying all week to speak to someone / phone / email / chat not one acknowledgement- very disappointing
edit: I have since sent a complaint on 23/4/2020 and still no reply! Yet they find time to reply to my review on here......
Also their website says I can’t have a refund due to me purchasing before COVID-19 - yet if you buy since you can get a refund! the Disney parks were shut on the days I was due to go!
Edit - and here we go again..... an instant reply to my review (which they did last week email me asking me to remove!! Even when they hadn’t replied to my complaint) So instead they ignore my complaint......... as a business owner I have refunded ALL my clients at my cost!!!! As have most companies...... some businesses will come out of this well.... others won’t! Treating customers like this will ensure that no one buys from you again!! I KNOW that you have refunded some others for the same thing!!! Oh and it wasn’t Disneyland Paris!!!as you state
20. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä 365Tickets
Hi Claire
We can only apologise you are unhappy with this situation but please note it has been very very busy.
Our website doesn't say you can have a refund. We added new terms and conditions to people buying after 10th March because we stopped paying for tickets in advance and changed the way we are working to try and make it safer for people who booked from that date onwards.
We decided to turn phones off so that we could be fair and reply to everyone in chronological order and people didn't jump the queue. We are sorry but we have a team who can normally clear all requests in a day and at the moment each day we are left with 15 pages of emails so it will take longer but we will get to everyone and only ask for patience in our automated emails.
Please bear in mind the current situation which nobody wants to be in especially 365Tickets.
We hope you get to finally have that magical experience as nobody wished the current circumstances and we need to stick together and stay safe.
Many thanks
Reply: Hi Claire,
We appreciate your comments but we have responded to you on numerous occasions and therefore must deal with everyone else who has contacted us. We can only apologise the outcome is not what you wish for and completely understand your frustrations as you must understand our frustrations with this as it is not a situation we as a business want to be forced into.
As much as we would like to refund you for your tickets this is not possible unless Disney changes their terms and refund us for your tickets.
Writing a complaint unfortunately wont change the decision of Disney and I am sure as a business owner you can understand if you pay someone for a service and they don't refund you you then don't have that money to refund a customer which is the situation we find ourselves in.
We have paid for your tickets in full to Disney and the terms they have applied on their tickets purchased is to extend the validity date which may change depending on when they reopen so please keep an eye the Disney website which has a link on their homepages.
Therefore we would appreciate your understanding that we have tried our hardest to get refunds and cancellations but it has proven very difficult and if we are not supplied with the money back that we used to pay for your booking we simply don't have that money to refund you and we sincerely appreciate how difficult that is during these times and if the situation changes we will be in touch.
Thanks
Hi Claire,
Again we are sorry but Disney have not refunded us and we therefore can not physically afford to pay for your tickets and everyone else's, not receive that money back and refund you.
Very well done if you were in a position with your business to have paid out for services and not get that money back but still be in a position to pay your customers back that is great and we wish we were in your position but if we physically don't have the money back from Disney for your tickets we have not got the resources to refund you and lose that money twice which I am sure you can appreciate.
This is not our decision not to refund Disney tickets but it is Disney not refunding us for them.
As you state we have refunded others and that is because we had not paid for their tickets up front like we do with Disney because we purchase official tickets which highlights again our point that this is a Disney related issue and stance not one 365Tickets has taken.
365Tickets Team
Booked New York Pass and Go LA Explorer…
Booked New York Pass and Go LA Explorer passes via 365tickets. Great price. Initial communication wasn't great. These passes need to be activated by the supplier so took a few weeks to come through which I didn't realise. I did contact them via email, and tickets were delivered on day they said they would be in the email response. Unfortunately due to coronavirus I won't be using them next week, but have been contacted by the company to advise us of the New York situation. I think they will extend the tickets if I need them to be (already 1 year) based on a response to my email, but hopefully things will be back to some sort of normality soon and I will be able to use the tickets in a few months.
14. maaliskuuta 2020
Oma-aloitteinen arvostelu
Whipsnade Zoo again
Whipsnade Zoo again, this time saved about £10 for 1 adult and 2 kids compared to booking online direct on Zoo's website even with their early prices. Booked online, printed tickets off, done. Went to zoo, no problem.
4. maaliskuuta 2020
Oma-aloitteinen arvostelu
Website so easy to use and then an…
Website so easy to use and then an extra 10% off the total. Brilliant...thanks.
29. helmikuuta 2020
Oma-aloitteinen arvostelu
Website is easy to use
Website is easy to use, a great range of days out available.
29. helmikuuta 2020
Oma-aloitteinen arvostelu
website is so easy to use
website is so easy to use. while i was pricing some tickets a message appeared and offered an extra 10% discount ! result.
28. helmikuuta 2020
Oma-aloitteinen arvostelu
Very efficient service
Very efficient service - recommended
27. helmikuuta 2020
Oma-aloitteinen arvostelu
Poor service
Ticket had been on order for over a month i called help desk only to find they hadn't been ordered from the US office and was told they would get back to me the following day next day came and went still no call ??
26. helmikuuta 2020
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.