365Tickets Arvostelua 

Poor customer services. Happy to take your money but not to refund it. Slow to respond to emails(if they respond at all). Will not use again

Great customer service from the 365tickets team. Thank you for helping so efficiently during these tough times for everyone. Hope we can purchase tickets from you again in the not to distant future.

Purchased Disneyland California multi day tickets at the cost of just under £1000, that can not be used due to Disney being closed. 365 tickets have repeatedly refused to provide a refund claiming that our contract is now with Disney, who say the opposite. I paid my money to 365 tickets and therefore my contract is with them. The customer service attitude has been disgraceful.

DON'T BUY TICKETS!!!I have just paid out,my last 50.00 to buy a ticket for a 50th birthday treat,for my best friend,for a tour at the palace,and the palace was closed,I didn't know,they took my last 56.00,knowing that the palace was closed of,and issued a ticket,now I can't get my money back,I have done all those London attractions,so a credit,is useless to me!this is very infair,and I will be contacting a consumer rights lawyer,to stop this pocketing,people's monies,in this vulnerable time,it was a gift,)these people are taking advantage,by fobbing,what looks like,lots of people wit a credit voucher,this should stop!take action!!!

365 are refusing to give us a refund for tickets we purchased even through the theme park is closed and we can't travel. The T&Cs relating to Covid 19 have been removed from their website and their customer service is disgusting. When this situation is over I will never purchase tickets from this company again

Really disgraceful conduct. Never use again. They have really destroyed their reputation with their behaviour during this pandemic. Refused full refund despite show being cancelled. Told to think about the hospitality industry instead!

I purchased tickets for Universal in California and have asked for a refund for obvious reasons (Covid-19)...they've said 'no' & offered a credit note valid to end of 2021 but that's no good to me. When I originally booked, they said I wouldn't get the tickets until nearer my travel date (end of July) as they don't book them straight away because Universal have strict cancellation policies. So clearly they still have my money (which they've been earning interest on all this time) and there's no reason not to refund it. I have reported them to the CMA and will have to go down the credit card dispute route. Customer service is shocking, especially at this terrible time.

Read the reviews i implore you not to purchase from this company.
The outright refusal to give refunds on purchases that have no chance of coming to fruition are a disgrace. We are in a pandemic and people are on the brink, this company is making money on non existing events, you have been warned.

DO NOT PURCHASE FROM HERE!!

For anyone who is trying to obtain any kind of refund or support for the significant loss we are ALL facing right now due to Covid..... don’t waste your time!!

Rest assured though, if you were dumb enough to purchase any tickets from 365 from the 10th March- The day the world declared a pandemic- then you CAN get your money back. The rest of us can get stuffed in their opinion.... How does that even make sense!?!?

I purchased tickets from 365 for Disneyland in California in February this year as we were going on a family trip to the US.
Due to COVID 19 Disney closed all their parks and we were forced to cancel our trip. I contacted 365 to say we were planning to go next Easter now, so could we have the dates changed on the tickets or a credit note. I was first told yes by one person and then no by another as it was at the start of the lockdown and the parks may open by the time we were due to go. (15th April 2020).
Once the closures were extended, I contacted 365 again and was told they’d speak to their contact at Disney about getting the dates changed. After some time I chased them up and was told this couldn’t be done and to contact my insurance company. I contacted Disney who said they couldn’t help as I’d booked through a 3rd partly.
I’ve contacted my insurance company who have told me they can’t help and I need to request 365’s terms and conditions and cancellation policies.
I’m now over £600 out of pocket for tickets I’ve purchased that I couldn’t use as the park was closed and it wasn’t possible to fly to the US.
Out of everything we booked and cancelled this is the only thing that hasn’t been sorted.
At no point have I asked for a refund.

Terrible customer service, tried to contact them but phone number on permanent hold and email responses don't make sense and take weeks. Like others, I booked and paid for tickets which were never confirmed and they have taken my money. I have referred it to my credit card provider to do a charge back. Avoid.

We booked six tickets for Dracula's Cabaret in the Gold Coast for March 27th 2020 totalling well over $600. Around mid March, Queensland closed their borders due to the Coronavirus pandemic and we subsequently cancelled our trip (coming from NSW). We contacted 365 Tickets immediately to work out what our options were. Speaking to Cristian over email, he told us we could receive a store credit and reschedule our visit, however, due to the uncertainty of when we can travel again, we wished to find out if the store credit has an expiry date. We waited over two weeks for a reply and no one ever got back to us! The next email we received from them was asking for a review on how their service was! On the 3rd of April, we received an email stating that our order had been cancelled and we could expect a refund within 7 working days. It has now been almost a month and we are yet to receive a refund. Last week I sent an email following up on this refund to try and get some more information on whether the money had in fact been refunded. I received an automated reply stating that we had received store credit, which is very confusing and contradictory to previous correspondence. During this time, it is disgusting and insensitive to be withholding large sums of money from people for events that are out of their control. I am already in the process of making a complaint to Fair Trading.

We will never use 365 Tickets again and we will be sure to let our friends and family know to steer clear of this company.

I have a magic one day ticket, and i was meant to visit on the 30th of April 2020 which are the dates I provided you, the ticket you provided has an expiry date of 30th June 2020. Disney has said “if you have not used your park tickets during the park closure and they EXPIRED DURING then they will be extended till March 2021

What i am trying to get across to you if Disney decide to open before this ticket expires on the 30th of June, then this means my ticket does not get extended because my ticket is valid until the end of that month.

This means I will lose my money as I will not be able to travel from the UK to Paris with short notice.

You need to speak to Disney and confirm that all tickets purchased through 365 will be extended till March 2021 regardless if they open before the expiry date as this is unfair to your customers.

I have 3 bookings with 365 tickets out of which 2 are still not confirmed so that money is still lying with 365 tickets which can be refunded back to customer.

booking references:

GLT-1308634 - ALCATRAZ CRUISE
GL2658317 - New York Pass - Not Yet Confirmed by Vendor
GL2662815 - Universal Studio Hollywood - General admission - Not Yet Confirmed by Vendor

I am writing to you for my tickets which have been booked for May & June 2020. I am an Indian resident and had planned a trip to US. However, now with the COVID 19 break out I am forced to cancel my trip.

I am not a US resident, it would be impossible for me to opt for an alternate date until I plan my next visit to USA. As of today, this depends on various factors and I have zero visibility for next year.

Markets are tumbling down even there is no Job security then what will be the use of Credit provided by 365 tickets.

Even I have got refund in Credit from Make My Trip for Hotel Booking / Southwest Airlines / Disney California for my booking done with them.

Request you to consider my request and provide refund to Indian customer for cancelling his USA trip due to Covid -19

Don’t expect refunds!
Even tho after CV19 cancellations of attractions i was not able to obtain a refund. My guests were unable to arrive within the extended offered time.
All other places offered without hesitation, Rail, Theatre’s, Attraction Ticket etc.
I will be choosing another site to book for my groups in the future.
Enjoy the

Terrible customer service and in this terrible times they are not helpful at all , everyone is out of pocket but 365tickets and they don’t care ! Got tickets for California Disneyland , our holidays were cancelled due to covid19 , and 365tickets said unfortunately no refunds not extensions.Spoke directly with Disney and they said they extending the tickets just come to the parks and you can use it, but after searching our tickets in their system after struggle they found them but the tickets weren’t under our names just 365tickets name so disney said in this situation you won’t be able to use it and have to ask 365tickets to change into our names, I emailed them asking for it but no replay no help ! Do not recommend using this company as they are awful and below helpful .

Thank you team at 365Tickets!

I work within the travel industry and it is hard times for everyone so I just wanted to give a big thumbs up because during this time it must be very difficult to deal with the huge amount of requests and you are still doing it in a polite manner.

Great job and thank you for enabling us to use your service in the future with a flexible credit note it is greatly appreciated!

Customer service is shocking. Due to go legoland tomorrow 27th april 2020.
Recieved 1 reply to say we could change the date but no reply since. Never ever will I purchase from this company again.
1st time is the last time.

365 Tickets, a company with no moral compass. We spent £1000 on tickets in Feburary to be told they cant actually send me them until June when they purchased them. I would be free to cancel and alter dates until this point, our trip was due to be in August.
For some obvious reason they have lied about purchasing them early when I requested a refund (depsite their chatlog I have saying otherwise), and all of a sudden they send the tickets when I request my hard earned money back. The tickets are not extendable as they are in 365 tickets name as many others have found.
Rather than refund people when they could they instead chose to blow their whole reputation away with one stupid selfish policy. The company will be finished now as many will see the disgusting behaviour of them online. We have started a facebook group to assist eachtother with this and also the prospect of future legal action. Please join- 365 Tickets Corona Virus-No Refunds help Group

NOTE: 365 lied about processing my tickets (I have proof of this) and could have given me a refund but instead decided to rip me off as they have many others.

Continued terrible attitude relating to the Corona virus and refunds, consistently refusing to refund customers despite pocketing the money from us when our trips have been cancelled. I would never use them for any service in the future and advise you to do the same.
Avoid this company like the plague, they have no morals.