Order no.2311314 I placed the above order but unfortunately 4 flower heads were snapped when they arrived, making the bouquet nothing like the picture. After emailing 123 Flowers the communications w... Näytä lisää
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Order #: 123_470180 The overall service was disappointing. My flower delivery was delayed, and considering these were flowers being shipped all the way to France, I was concerned they would no lo... Näytä lisää
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Having used 123 Flowers in the past and always been happy with their service, I recently ordered a bouquet as part of a Birthday present for my mother. A slight mix up with the delivery date, meant... Näytä lisää
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The worst customer experience I’ve ever received. Do NOT use this company. They falsely advertised a bouquet, I received it and I understand flowers being “in bud” but I could see the flowers comi... Näytä lisää
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Loved your 123 Flowers experience? 🌸 Leave us a review on Trustpilot and help us spread the joy! 🌟
Yhteystiedot
Dean Clough 139, HX3 5AX, Halifax, Yhdistynyt kuningaskunta
- www.123-flowers.co.uk
3,7
Keskitasoinen
3 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Plenty of choices and easy to order
Plenty of choices and easy to order. Delivered on my granddaughter's birthday as ordered, she said they were beautiful
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
We're so pleased to hear that you found plenty of choices and that ordering was easy! It's wonderful that the delivery was on time for your granddaughter's birthday and that she found the flowers beautiful.
Kind regards,
Rosie
Timing,great
Timing,great, ease of order, flowers were received and feedback days later that they’re still looking beautiful!
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Janine,
We're so pleased to hear that the timing was great and that you found the ordering process easy. It's wonderful to know that the flowers are still looking beautiful days later!
Kind regards,
Rosie
Brilliant service
Brilliant service, quick, efficient and great tracking information to my email. Customer service were top rate . I will use again and recommend 123 flowers
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Christine,
We're so happy to hear you had such a brilliant experience with our service! It's wonderful to know you found our tracking information helpful and our customer service top-rated. We look forward to serving you again!
Kind regards,
Tom
Excellent service
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Tony,
Thank you for your 5-star review.
Kind regards,
Tom
DO NOT ORDER FROM THIS COMPANY
Absolute joke of a company. I ordered flowers to be delivered on 31st July, no where did it say when booking that delivery on the day couldn’t be guaranteed. I wouldn’t have placed on order for flowers to be delivered for my Mother’s birthday if it wasn’t guaranteed. Three days later no flowers, I call them to see what is going on and they tell me Royal Mail attempted deliver on 1st August, which is lies! My mum was in all day. Now I’m being told they have to be either collected or delivery re-arranged. Customer service representative made no attempt to compensate. God knows what stated the flowers will be in. Absolute disgrace!
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
Thank you for your review.
We’re truly sorry to hear of your disappointment regarding the delivery of your order. After reviewing the tracking information, we can see that a delivery was attempted; however, there was no response at the address. Please note that we do rely on the recipient being available to accept the delivery.
Kind regards,
Rosie
They said Scotland & Northern Ireland are remote areas!
Ordered birthday flowers to be delivered to my sister in Northern Ireland on 2nd Aug. Got an email from Royal Mail saying they would deliver on 3rd Aug. Contacted 123 Flowers explaining that the persons birthday was on 2nd and that was the date I specified in my order. They assured me the flowers would be delivered on 2nd, but they were not. They were delivered the following day. I contacted 123 Flowers again, they apologised and said that they can’t always guarantee delivery on time to “remote areas such as Scotland and Northern Ireland”! I pointed out that neither Scotland or Northern Ireland were “remote” areas, in fact the recipient of my order lives in Bangor, Co Down, which is a city! Hardly remote! They offered me a derisory £2.95 credit by way of an apology! I won’t be using them again. Not recommended
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Teri,
Thank you for your review.
We classify your delivery location as a harder-to-reach area, as all of our orders are dispatched from our distribution centre in Nottingham. For these locations, we clearly advise on each product page that deliveries may take up to three additional days beyond the selected delivery date. This information is also included in our Terms and Conditions, which are accepted when an order is placed.
We appreciate that your order arrived one day after the selected delivery date, and we are sorry for any inconvenience this may have caused. However, as the delivery was made within the agreed delivery timeframe for your location, we are unable to offer compensation for the delay.
We did not guarantee delivery on the selected date. We advised that Royal Mail does deliver on Sundays and that your order would be delivered within the published delivery terms applicable to your chosen delivery address.
Regarding the goodwill gesture that was offered, we appreciate it did not meet your expectations. As no delivery charge was paid for your order, the £2.95 offered reflected the value of our standard delivery service.
I can see that your order has now been delivered, and we hope the recipient enjoys the flowers.
Kind regards,
Tom
Delivered on time and recipient very…
Delivered on time and recipient very pleased with order.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello John,
We are so pleased to hear that your order was delivered on time and that the recipient was very happy with it. Thank you for sharing your positive experience!
Kind regards,
Rosie
Thank you so much for the beautiful…
Thank you so much for the beautiful flowers, they were so fresh and well received by my friend, the delivery was so quick, the order was so beautifully arranged ❤️
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Maureen,
We're so delighted to hear that the flowers were fresh and beautifully arranged, and that your friend received them well! It's wonderful to know the delivery was quick too.
Kind regards,
Rosie
My friend received her flowers as…
My friend received her flowers as ordered and she was very happy with them
26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Anji,
We're so pleased to hear that your friend was very happy with the flowers she received. Thank you for sharing your positive experience!
Kind regards,
Rosie
Delivered on time,even on a Sunday
Delivered on time,even on a Sunday.
Very pleased.
26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Catherine,
We are so pleased to hear that your delivery arrived on time, even on a Sunday. Thank you for sharing your positive experience with us!
Kind regards,
Tom
My friend has just been through Cancer…
My friend has just been through Cancer Treatment theses flowers were to cheer her up
26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Jackie,
We are so glad to hear that the flowers were able to bring some cheer to your friend during such a challenging time. We wish her all the best in her recovery.
Kind regards,
Tom
Beautiful fresh flowers
Beautiful fresh flowers. Quick and easy to order. So many beautiful bouquets to choose from. Ordered 5pm and delivered 9am following day. Beautifully packaged with bamboo sticks holding up and protecting the roses. Highly recommend. Will definitely use again. Thank you so much.
25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Leanne,
We are so happy to hear you enjoyed the beautiful fresh flowers and found the ordering process quick and easy. It's wonderful to know they arrived perfectly packaged and that you would highly recommend us. We look forward to serving you again!
Kind regards,
Rosie
Complete Service
Really quick free delivery. Beautiful flowers. Recipient absolutely delighted
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Mrs Roberts,
We're so pleased to hear about the quick delivery and that the beautiful flowers brought such delight to the recipient. Thank you for your wonderful feedback!
Kind regards,
Rosie
Vastaus yritykseltä 123 Flowers
Hello Jennifer,
We're so happy to hear you had a great experience with us. Thank you for your kind words!
Kind regards,
Rosie
Flowers were a gift for my daughter
Flowers were a gift for my daughter. She was over the moon with them.
25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Michell.
We're so happy to hear your daughter loved the flowers! We appreciate your kind words.
Kind regards,
Rosie
Falsely advertised,
Falsely advertised, sub standard product. Paid £30 for a large bouquet, what came was absolutely appalling, dead flowers, flower heads lying not attached in the box, absolutely shocking! When I contacted customer service asking for a refund, the person dealing with me, James, was being intentionally difficult and refused to refund me. I can’t stress this enough, AVOID.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Bohdi,
Thank you for your review.
We are truly sorry to hear about the condition of the bouquet you received and your disappointing experience with our customer service. This is certainly not the standard we aim for, and we understand your frustration. We will investigate this matter thoroughly.
Kind regards,
Tom
Quick and easy to order, fresh beautiful flowers,fast delivery
Very easy to order via the website. The freshness and quality is the best I’ve seen so far. Next day delivery was all included. Various discounts available. The recipient was very pleased with the flowers too. Excellent service, highly recommend it.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Emoke,
We are so delighted to hear that you found our ordering process easy and that the freshness and quality of our flowers exceeded your expectations! It's wonderful to know that the recipient was pleased and that you had such a positive experience with our service. Thank you for your kind words and recommendation!
Kind regards,
Rosie
Beautiful bouquet
My Aunt was delighted with the flowers I sent ,so much so she took a photo ( she 93 ) have used this company before and is always reliable
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Susan,
We're so delighted to hear your aunt was pleased with the flowers, especially that she loved them enough to take a photo! It's wonderful to know our reliability is appreciated.
Kind regards,
Rosie
Perfect
Flowers arrived exactly on time. They were lovely and Mum adored them.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Helen,
We're so pleased to hear that the flowers arrived exactly when expected and that your Mum loved them! Thank you for sharing your positive experience.
Kind regards,
Tom
Flowers arrived carnations ment to be…
Flowers arrived carnations ment to be pink were were disclosed and dead roses were brown leaves absolute awful I felt so bad knowing my mum had ordered them with love and spent her good money on flowers should be ashamed I know they were ordered on the Friday and didn't get that bad overnight so must if been packed like that
26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Angela,
We are truly sorry to hear that the flowers arrived in poor condition. We understand how upsetting this must have been, especially knowing they were sent with love.
I have requested further information.
Kind regards,
Rosie
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