WOOOF Arvostelua 

527
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Really happy with my order! Everything arrived quickly, was well packaged, and exactly as expected. The quality is great, and my pet loves it. The whole ordering process was smooth and hassle-free. I’... Näytä lisää

Saanut 5/5 tähteä

Gotham softer walk harness ordered. Easy process. Regular updates and received quickly. The harness is lighter than previous ones I've had for my year old working cocker spaniel. He goes paddling at t... Näytä lisää

Saanut 1/5 tähteä

The positive is the item came very quickly the negative the first time my puppy wore the Zee Dog harness he was able to wriggle out of it easily and only because I was close by was I able to stop him... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Fab company. I have the pupsicle and the bully stick holder, and both are great. Very sturdy toys, and have been great for entertaining my pup while in out of the house. The pupsicle toys have tru... Näytä lisää

Yrityksen tiedot

  1. Lemmikkieläinkauppa

Yrityksen kirjoittama

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

527 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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On vastannut 35 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(527)

159 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Pupsicle - great enrichment toy

First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some different flavours in the freezer ready to try!
Absolutely amazing!

12. heinäkuuta 2025
Saanut 1/5 tähteä

Safety Hazard & Lack of Response from Wooof

My experience with Wooof has been extremely poor. I purchased a Beepop toy that was so poorly constructed, I had to remove the label just to separate the attached components.
What I found underneath was shocking: loose plastic, stray threads, and an alarming amount of shedding fur. This toy is clearly a safety hazard for any pet. I promptly reached out to customer service, specifically Benjamin, explaining the defective nature of the product and providing proof.
Despite my clear communication about a defective and unsafe product, Wooof seems to be disregarding these serious concerns. I am still waiting for a proper response or resolution. It's unacceptable for a company to sell potentially dangerous products and then fail to address customer complaints about them. My dog has not been allowed near this toy.
‐-----------------‐-----------------‐---------------
Replied to Wooof:
Thank you for your response and for acknowledging my concerns regarding the Beepop toy. 

I appreciate you stating that you take feedback about dog safety seriously and that the issues I described, such as loose threads and shedding, are not typical.

I'm happy to return the toy for your inspection using the provided label, and I appreciate your assurance that a full refund will be processed if it's found to be defective, even with the tag removed.

However, I'd like to clarify the timeline of our communication. My initial email regarding the defective toy and my safety concerns was sent on July 9th, not July 11th. In that initial email, I detailed the defects and asked about the best course of action for a refund. The response I received to that email only stated that a return and refund would be possible if the label was intact, and it did not address my concerns about the toy being defective or offer an inspection as a solution.

Given that the first reply did not acknowledge the defect or offer an inspection for a refund, it was reasonable for me to assume my concerns about a defective product were being disregarded, particularly since the initial response focused solely on the intact label.

Sincerely,
Maggie

6. heinäkuuta 2025
WOOOF-logo

Vastaus yritykseltä WOOOF

Hi Maggie,

We’re sorry to hear you feel this way, especially since we’ve been communicating promptly and offered a clear path to resolve the issue.

Your message came in on Friday, and as per our standard 1–2 working day response time, we got back to you within that window. In our reply, we offered to inspect the toy and issue a full refund if it’s found to be defective, even with the tag removed. That’s a fair and straightforward solution.

We take product safety seriously and always act on feedback when something’s not right. But we also stand behind the quality of our toys, which go through rigorous checks. Based on your description, what you’re seeing doesn’t match how the toy is supposed to be. This is why we’ve asked to inspect it ourselves.

We understand being cautious, especially with your dog involved. But it’s also important to allow a business the chance to respond before assuming bad intent. We’ve been transparent and proactive, and we’re still here to help wrap this up quickly.

Best,
Benjamin

Saanut 5/5 tähteä

Reccomend

Recently we bought a pair of playday lickimat for a cat. Fast delivery. Product same as in picture. Described mesurements of lickimat. When you are looking for lickimat the mesurements is very important information. Especialy depht. Not everyone do that for online shoping. Cat is happy with the product. Thank you.

3. heinäkuuta 2025
Saanut 5/5 tähteä

My Dog loves it

My Dog loves it. He is a Frenchie and unlike with licki mats or kongs with this he doesn't take in loads of air. Win win for him and me !

1. heinäkuuta 2025
Saanut 5/5 tähteä

Excellent quality and good service

The refillable pupsicle is an excellent quality item, tough and durable but easy to refill and clean. My dog loves it and is obsessed with the refills. I also love that I can refill it myself and give my dog some additional nutrients/ a cool treat in warm weather. The item was also delivered super quick

30. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Pupsicle toy not of great quality

I ordered the pupsicle for my dog. After my dog had used the product for 25 minutes there were alot of dents, wear and tear and rubber which had come away from the toy. I approached Woof for a refund who declined stating the toy was still ok to use despite me sending a video showing the missing pieces of rubber. My dog is now 12 years old and we still have his original red kongs (12 years old) that are still in tact so I would say this toy is not of great quality and I will be taking this issue elsewhere

20. kesäkuuta 2025
WOOOF-logo

Vastaus yritykseltä WOOOF

Hi Sonja,

Thanks for your review. We understand you’re disappointed, but we do want to clarify a few things.

The Pupsicle is made from durable, food-safe rubber and is designed to be chewed. Light surface wear — including dents and bite marks — is completely normal after use, especially after 25 minutes of chewing. The product in your video and images showed no structural damage, and it remains safe and functional as intended.

We totally respect that every dog is different — and that you’ve had a different experience with other brands — but based on what you’ve shared, the Pupsicle is performing as expected. For that reason, a refund wasn’t appropriate in this case.

We always welcome honest feedback, but we also stand by the quality of our products and our team’s decision. Wishing you and your pup all the best.

Team WOOOF

Saanut 5/5 tähteä

Great design

Great design, I love that the harness has both a front and top hook, giving you flexibility depending on the type of walk. The built-in handle is such a thoughtful touch, perfect for when you need a bit more control without relying on the lead. Plus, the colours are beautiful.

29. toukokuuta 2025
WOOOF-logo

Vastaus yritykseltä WOOOF

Thanks so much for your kind words — we’re so glad you and your pup are loving the harness! It means a lot to hear the details we care about are making a difference.

Wishing you both lots of happy walks 🐾
Team WOOOF

Saanut 5/5 tähteä

Fair price

Fair price, easy ordering and quick delivery.

13. kesäkuuta 2025
WOOOF-logo

Vastaus yritykseltä WOOOF

Thank you for the kind words Tracey!

Best,
Team WOOOF

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