wintercocoon.com Arvostelua 115

TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Returned the fan using their instructions. USPS reported they handed off the fan to an employee. I have yet to receive my refund. I have copies of all emails and the USPS proof of delivery. I c... Näytä lisää

Saanut 5/5 tähteä

Winter cocoon responded within 24 hours when I contacted them that I had not received any updates about my order. The day that I was contacted and told that they would look into the issue I also recei... Näytä lisää

Saanut 5/5 tähteä

I contacted winter caccoon with a problem to see if our fan could be repaired or if they could provide advice as the fan had stopped spinning on the hot wood stove. Winter cacoon was able to fin... Näytä lisää

Saanut 5/5 tähteä

We bought 2, but here in central Texas don't use a fire very often for warmth. We finally did last night just to knock the chill out of the air. Other than one of the fan blades being bent in shipme... Näytä lisää

Yrityksen tiedot

  1. Takkaliike
  2. Nuohous
  3. Takkamyymälä
  4. Kodintarvikeliike

Yrityksen kirjoittama

Premium Fireside Accessories since 2019 🥇 Original Cocoon Fan 39.500+ satisfied customers


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

115 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 5/5 tähteä

I bought two fans

I bought two fans. My home is heated by wood stove only. The fans work so well the entire home is warm.....in fact too warm if you sit in front of the fireplace. The fans work so well I am amazed.

10. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service !

I want to say thank you to your customer service team. They were very professional and helpful with the issue I had with my fan, I would recommend Wintercocoon to everyone ! This is a top notch company, again I thank you.. 🙏

7. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Five stars!

I contacted winter caccoon with a problem to see if our fan could be repaired or if they could provide advice as the fan had stopped spinning on the hot wood stove.
Winter cacoon was able to find our original order- trouble shoot and suggested a quick repair kit with accurate advice how to go about repairing the fan.
The package came in two days. the fan was back on the stove spinning that same night.
I am very impressed very pleased that everyone was very professional as we had numerous communication as we explored options. I was going to purchase a replacement when he suggested a repair kit.
Winter cacoon stood behind their product- and made it right.
Three Cheers to Winter Cacoon. I will buy again!

25. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Meh.

The fans are good. However, they didn't stand by their 24-month warranty of the wood moisture meter that I bought (which didn't work). In addition, when I left a negative review for the wood moisture meter product, they took it down from the site. I like our stove fan, but I'm done doing business with them. They don't keep their warranty promises, and their website product reviews are edited to seem more favorable than the product really is.

25. tammikuuta 2023
Oma-aloitteinen arvostelu
wintercocoon.com-logo

Vastaus yritykseltä wintercocoon.com

Hello Marianne, I apologize for any confusion, it sounds like the company did offer to replace the wood moisture meter with a new unit. However, it is important to note that the customer would be responsible for the shipping costs associated with the replacement. It is typical for customers to cover the cost of shipping when requesting a replacement for a product under warranty, but it is important for the company to clearly communicate this to the customer before sending out the replacement unit.

Saanut 5/5 tähteä

The service was outstanding

The service was outstanding! when I entered the address, it chose the wrong city and state, and I didn’t catch it before I submitted the order. I immediately sent an email, and received a reply 8n just a few minutes saying it had been corrected! Superb service!

7. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Very fast shipping!!!!!!!!

Very fast shipping!!!!!!!!! It is small. But the item does work well. Will be useful if and when the power goes out as the fan on the stove is run by electricity. Thinking about buying a second one.

6. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I love it

I love it ! My dad is 86 years old. He thought it was the coolest thing he ever seen in his life ! I sent a video to my middle brother he should have been living 100 years ago, he wanted to know what kind of contraption I had come up with now and how I made it work I like it's cool ! great job guys! Kinda reminds me of a joke. I heard one time, it's so windy and was riding his horse down the road when a feller pull up beside him in a convertible, he stopped by talk for a minute the Indian was quite impressed with the convertible car. The old city slicker say yes sir she's really nice, the ole Indian man spoke up and said it sure is hot out ain't it , the city, slicker said it's not so bad so you get her up by 40 mile an hour you can't tell it's hot out here ! Yes, sir, he said the faster you go the cooler she gets ! Once again, the ole Indian man he said huh! They visited a little bit, and then the ole Indian man rode off on his horse, got to thinking about what that city slicker said, so he kicked that ole horse into that ole horse in a trot ! huh! Felt pretty good ! So the ole Indian man he just kicked his horse out in a dead run, who wrote that horse fasted for so long in that heat a horse fell over dead! Was it long that ole city slicker come by! He stoped and ask the old Indian man what was wrong he said well I got thanking about what you told me back younder so I kick the ole horse up in a trot felt pretty good. I just kicked him out in a dead run felt real good, and then he just feel over I reckon the horse froze to death!

10. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We bought 2

We bought 2, but here in central Texas don't use a fire very often for warmth. We finally did last night just to knock the chill out of the air. Other than one of the fan blades being bent in shipment and not allowing the fan to turn (I bent it back and it started working), they work great. There is a very noticeable difference in the heat being dispersed throughout the house. One of the fans was still running this morning and we woke up to 71 degrees instead of 63 degrees that we had the previous morning.

10. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Great fan. It really works

I really like the fan and it works well to heat a 650 SF room with high ceilings. It has eliminated the need to run the tower fan and even the ceiling fan.
I have however struggled with the placement of the fan. Sometimes it just stops and it is often slow to start even though the surface is hot. Stove thermometer reads over 300 and still no movement. I have to move it several times and spin the fan manually to get it going.

1. tammikuuta 2023
Oma-aloitteinen arvostelu

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