Returned the fan using their instructions. USPS reported they handed off the fan to an employee. I have yet to receive my refund. I have copies of all emails and the USPS proof of delivery. I c... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Winter cocoon responded within 24 hours when I contacted them that I had not received any updates about my order. The day that I was contacted and told that they would look into the issue I also recei... Näytä lisää
I contacted winter caccoon with a problem to see if our fan could be repaired or if they could provide advice as the fan had stopped spinning on the hot wood stove. Winter cacoon was able to fin... Näytä lisää
We bought 2, but here in central Texas don't use a fire very often for warmth. We finally did last night just to knock the chill out of the air. Other than one of the fan blades being bent in shipme... Näytä lisää
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Yrityksen kirjoittama
Premium Fireside Accessories since 2019 🥇 Original Cocoon Fan 39.500+ satisfied customers
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Muut katsoivat myös näitä
Great product,spreading the hat to all…
Great product,spreading the hat to all corners. House all nice warm
It works and it quiet!!!
Returned the fan using their…
Returned the fan using their instructions. USPS reported they handed off the fan to an employee. I have yet to receive my refund. I have copies of all emails and the USPS proof of delivery. I contacted BBB and Cocoon refused to answer them as to why we had not received our refund. As far as I am concerned they stole from us and everyone should be told about it so they don't become the victim.
Someone named Jeff C. is listed as the director and Bruno is the name of the person who sent the directions on returns.
Address for them is 4477 Getwell Road Memphis, TN 38118
Let's make them famous!
I ordered 2 FANS in December and have…
I ordered 2 FANS in December and have recieved NOTHING.. * there is zero contact on the website.. i should have never ordered from such a company! i am protesting and filing against the company via my CC company which of course is more time and work for me. BAD COMPANY!!! liable. for $$$$$
I ordered two fans and a thermometer…
I ordered two fans and a thermometer from Wintercocoon. When I opened the shipping box the box for the thermometer was empty. I immediately sent an email to their Customer Service and never received a response back? The fan also did not work on my pellet stove as advertised so I contacted Customer Service to return those. Six emails later and no response!
You can’t find a phone number anywhere for this company to report your problems.
I would give them a zero if that option was available!
Love this fan
Love this fan. Ordering was easy and delivery was fast! I have been using the fan on my woodstove and it is great. Completely quiet. Starts working as soon as its warm.
Product came relatively quickly
Product came relatively quickly. Early in the season yet to know how in fact it works. Packaged securely for shipping.
Happy with my purchase
Ordered online and the item arrived on time and well packaged.
It was a gift for a friend. Happy to report that the fan works very well.
ALL OK AS GOOD AS EXPERTED..
The item seems to be working well
The item seems to be working well. Maybe a litle overpriced.
Great idea for this product
Great idea for this product. Our shop was too big for this size of fan. Hoping a larger version will become available!! Great customer service and follow up
Great fan
Great fan! Wonderful service and quick delivery. I’ll be using my discount to purchase more soon!
Great Purchase
We love the fan for our gas fireplace. The blower on our fireplace stopped working and a friend told us about yours. We decided to order one and we are so happy we did. Makes the temp in my living room so much better.
Great Products!
A great product that delivers exactly what it claims. Our order came in a timely manner. We are so happy with our purchase that we are planning on ordering more for our adult children as gifts.
We love ours
We love ours! Had for about a week and used on four fires so far. They work great!
Great Customer Service
I was really getting frustrated trying to order a second fan. However one suddenly came in the mail. Thank you for all your assistance!!
i do like the idea of no power cords…
i do like the idea of no power cords but wish they were bigger units
Shipping was great !
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