The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I needed to alter my contract due to a misunderstanding on what was needed for my set up. They were very helpful in allowing to do this without penalty
Yritys on vastannut
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval. We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026... Näytä lisää
Yritys on vastannut
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment After install all mess was cleaned up Great job by all from calling... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Yrityksen kirjoittama
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Yhteystiedot
Communications House, 56 Love Ln, PO31 7EU, Cowes, Yhdistynyt kuningaskunta
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
All the men were very helpful,and left…
All the men were very helpful,and left everything lovely and clean. Thank you.
15. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your lovely feedback! We’re really glad to hear the team were helpful and took care to leave everything clean and tidy.
Kind regards, The WightFibre Team.
Great customer service
Clear information, great customer service and everything works really well.
19. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you so much for your kind words! We’re really pleased to hear everything is working well and that you found our service clear and helpful. The team will appreciate your feedback.
kind regards, The WightFibre Team.
Vastaus yritykseltä WightFibre
Thanks for the great review—it means a lot!
Reliable service, fair pricing and great customer care are exactly what we aim for. We’ll share your kind words with the team.
Kind regards,
The WightFibre Team
A 50 metre hand dig across our garden…
A 50 metre hand dig across our garden to install the cable was completed within a day with the complex install into our house completed the following day. An excellent service and the speed of the internet is exceptional.
18. helmikuuta 2026
Vastaus yritykseltä WightFibre
We’re really pleased to hear how smoothly your installation went—thank you for taking the time to share such a brilliant review.
A 50‑metre hand dig and a complex install is no small task, so it’s fantastic to know the team delivered it efficiently and kept everything on track across both days. We’ll make sure your kind words are passed on to everyone involved.
It’s great to hear you’re already enjoying the exceptional speeds too—that’s exactly what we aim for.
Thank you again for your feedback and welcome to WightFibre!
Kind regards,
The WightFibre Team
wightfibre good communication but won't recommend to anyone elseto join…
recommended my neighbour to join wightfibre which he did. his monthly bill is nearly ten pounds cheaper than mine for the same product. am not happy about that but lucky him
16. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thanks for your review. We do understand why this feels frustrating.
We aren’t able to discuss a neighbour’s account, but pricing can vary depending on when someone joined, the specific offer at the time, differences in packages and benefits received by individuals. If you need anything else please get in touch. Kind regards.
Great service
15. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Thank you so much for your 5-star review – it really means a lot to us. Kind regards.
Connection to WightFibre
I was given support, understanding and lots of patience from the start of my request with help to connect my new laptop to the internet. It was not possible by remote, despite help from 2 technicians to connect to the internet. Within less than 24 hours, a splendid, competent and efficient technician was able to connect to the internet. I am very pleased with the service given by WightFibre staff.
Kind regards - PO332DL
10. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Thank you so much for your kind words and for taking the time to share your experience.
We are really pleased to hear that our team was able to support you with patience and understanding throughout. While it was disappointing that we could not resolve things remotely straight away, it is great to know that a visit from one of our technicians quickly got everything up and running for you.
Providing helpful and reliable service is very important to us, so your feedback means a lot to the whole WightFibre team. Kind regards.
Vastaus yritykseltä WightFibre
Thank you so much for the 5 star review. It really does means a lot to us. Kind regards.
My landline keeps failing
My landline keeps failing, I can’t receive calls . I’ve got to ring you again today as it’s about the 6th time it’s happened . Problem is rectified same day and operators are always helpful .
25. tammikuuta 2026
Vastaus yritykseltä WightFibre
Hi there, thanks for your feedback.
We’re really sorry to hear your landline issue has been recurring. we understand how frustrating that must be. While we’re glad the team has been able to resolve it quickly and been helpful.
We are actively working on a long-term fix, as this has affected a small number of customers, and making sure you don’t need to call in repeatedly is a priority for us.
Thanks again for your patience and for recognising our team’s support — we really appreciate it.
Vastaus yritykseltä WightFibre
Thank you for your kind words and the 5 star review. Best regards the WightFibre team.
Everything went as planned
12. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello Tim,
Thanks so much for your 5⭐ review! 🌟
We’re really glad to hear everything went smoothly and as expected – that’s exactly what we aim for.
If you ever need anything in the future, we’re here to help! 💙
As far as I’m aware my children only…
As far as I’m aware my children only occasionally moan about the broadband signal lol.
My landline needed to be rebooted today and as always whoever I speak to is always helpful and polite and explains the whole process.
10. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello Marcus,
Thanks so much for your review! 😊
We’re glad to hear the broadband is keeping the complaints to a minimum (always a good sign! 😄), and it’s great to know our team was helpful and clear when getting your landline back up and running. We really appreciate your feedback and we’re always here if you need us. 💙
Incredibly easy to change over customer…
Incredibly easy to change over customer service quick and easy staff friendly and helpful
11. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello Anita,
Thanks so much for your fantastic review! ⭐
We’re really pleased to hear that the switch was smooth and straightforward for you, and that our team made a positive impression.
Providing quick, friendly, and helpful service is exactly what we aim for, so it’s great to know we got it right.
If you ever need anything, we’re always here to help 💙
Good communications
Good service, and neat and tidy workmanship,and very helpfull
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hello Karolyn,
Thank you so much for your lovely review! ⭐
We’re really pleased to hear you’re happy with both the service and the workmanship.
Our team takes great pride in carrying out installs neatly and professionally, so it’s great to know that came across.
We’ll be sure to pass on your kind words to the team, and if you ever need anything, we’re always here to help 💙
Reliable and efficient customer service.
11. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello,
Thanks for your great review! ⭐
We’re really pleased to hear you found our customer service reliable and efficient, that’s exactly what we aim for.
If you ever need any support or have any questions, our team is always here to help! 💙
Signed up for a 12 month discount
Signed up for a 12 month discount. Lasted one month and then it went up to more than I was paying with my last provider so I have gone back to them. 12 months should be honoured no matter when you join. I phoned to talk to someone but they were uninterested. Not very savvy Customer Retention!
10. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your review.
All of our offers, including discounted pricing, are clearly explained at the point of sign-up, including when any price changes will take effect. Customers are specifically advised that annual price adjustments apply each April, so there should be no ambiguity around when pricing may increase.
For that reason, the pricing applied to your account will have been in line with the agreed terms. However, your comments regarding how your call was handled are noted, as this does not reflect the standard we expect.
If you would like us to review your account and the details of your offer, please contact us at complaints@wightfibre.com and we will look into this further.
Great service and great coverage.
9. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your kind feedback—we’re really pleased to hear you’re enjoying the service and coverage.
Best regards,
Wightfibre installers
Came exactly when promised and the installation team did a fantastic job, very polite and helpful lads
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for your great feedback! We’re really pleased everything ran to plan and that our installation team left a positive impression. Many thanks.
Always a friendly but professional…
Always a friendly but professional experience
7. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your kind feedback. We really appreciate it! Many thanks.
The service from Wightfibre has been excellent
The service from Wightfibre has been excellent! We have had the odd hiccup but every glitch was resolved promptly and poolitely. Very pleased so far!
5. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello PT,
Thank you so much for your lovely review! ⭐
We’re really pleased to hear you’ve had such a positive experience overall.
We appreciate your understanding that the odd hiccup can happen, and it’s great to know the team were able to resolve everything promptly and politely—that’s exactly what we aim for.
Thanks again for your support, and we’re delighted you’re so pleased with the service so far! 💙
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