The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I needed to alter my contract due to a misunderstanding on what was needed for my set up. They were very helpful in allowing to do this without penalty
Yritys on vastannut
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval. We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026... Näytä lisää
Yritys on vastannut
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment After install all mess was cleaned up Great job by all from calling... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Yrityksen kirjoittama
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Yhteystiedot
Communications House, 56 Love Ln, PO31 7EU, Cowes, Yhdistynyt kuningaskunta
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service at a great price
Excellent service at a great price. If you need to speak to customer service, they are brilliant.
31. maaliskuuta 2026
Vastaus yritykseltä WightFibre
We're delighted to hear you're enjoying both our service and our pricing. It's especially great to know that our customer service team made such a positive impression – providing friendly, helpful support is something we take great pride in.
Thank you for choosing WightFibre and for taking the time to share your experience.
Home
It was straight forward. Extremely efficient, great professional service. And completely reliable, the team at head office very efficient so we're the engineers.
30. maaliskuuta 2026
Vastaus yritykseltä WightFibre
We’re really pleased to hear everything was straightforward and that you found the service efficient and professional from start to finish. It’s great to know both our head office team and engineers delivered the level of reliability we aim for. Kind regards.
Great friendly installation team amd…
Great friendly installation team amd helpful customer service ( Matthew)
No problems at all very smooth changeover
30. maaliskuuta 2026
Vastaus yritykseltä WightFibre
We’re delighted to hear you had such a smooth changeover and that both our installation team and customer service were friendly and helpful throughout. I’ll be sure to pass your kind comments on to Matthew and the team. Kind regards
Customer service is amazing, service awful
Customer service is amazing.
The WiFi service is awful.
I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible.
The price is the only thing that is appealing but if you are looking for consistency then don't waste your time
30. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your feedback – we really appreciate you highlighting the positive experience you’ve had with our customer service. We’re sorry to hear that your WiFi performance hasn’t been meeting expectations. Speeds and latency like you’ve described aren’t what we’d want for our customers, and it’s something we’d absolutely like to investigate for you.
We can see that you haven’t been in touch with our support team regarding this issue yet, and we’d really welcome the opportunity to get this looked into and resolved.
Please do reach out to our customer support team at your convenience so we can run through some diagnostics with you and work towards getting a more consistent experience.
We’re here to help and would really like the chance to get this sorted for you. Kind regards.
Brilliant install team and accessible…
Brilliant install team and accessible fast follow up support
29. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Thanks so much for your kind words!
We’re really pleased to hear you had a great experience with both our install team and follow-up support. We’ll be sure to pass your feedback on to the team—they’ll really appreciate it.
If you ever need anything else, we’re always here to help! Kind regards.
The team of young men that came to do…
The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister.
They did their very best to run the cable where we preferred it to be.
The wiring was attached to the building in a very considerate manner.
Leister carried out the installation in the house and complied very cheerfully and happily to our requests.
He was especially helpful setting up our devices for us.
Great team of guys!
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for your fantastic feedback. We are delighted to hear that Freddy, Sam and Leister made such a positive impression during your installation.
It is great to know the team took the time to run the cable exactly where you preferred and ensured everything was fitted neatly and considerately. We are especially pleased that Leister was able to help inside the home and support you with setting up your devices.
We will be sure to pass your kind comments on to the team. They will really appreciate your recognition.
Thank you again for choosing WightFibre. Kind regards.
Has done what it says it will do
27. maaliskuuta 2026
Vastaus yritykseltä WightFibre
It’s great to hear everything’s working as expected and doing exactly what you need. Thank you for the review. Kind regards.
Not cool empugjToo hot for you to handle
Too hot for you to handle?
Next time you can not provide a service
Do not charge me for it..
Is the minimal
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Unfortunately, the information automatically attached to your Trustpilot review does not match any account details we hold on file, which has made it difficult for us to investigate your concerns. We previously requested additional information so that we could identify your account and look into the issues you've raised, but we have not received a response.
Without being able to verify the account or understand the specific circumstances, there is very little we can do to investigate further or provide a resolution. We would genuinely like the opportunity to look into this properly, so if you contact us directly with your account details, we'll be happy to review the matter and discuss your concerns in more detail. Kind regards WightFibre Team
Still waiting for box to be fixed…
Still waiting for box to be fixed probably to wall and one cable to another flat to be left tidy
24. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hi there,
Thank you for your review. We’re sorry to hear you’re still unhappy with how this has been left.
Our records show that during the installation, the cabling route was agreed on-site with your assistance. The cable was taken via the roof space through the existing window opening, and it was confirmed at the time that a small amount of external cable along the flat roof area was acceptable.
We can also see that on 12/03/2026 further work was completed to properly secure the external box to the building, including replacing screws and adding washers.
Based on this, the installation was completed as agreed at the time. However, if the current setup now presents a safety concern or has changed since the visit, we would absolutely want to review this.
Please email us at help@wightfibre.com with images and details of areas of concern so we can assess things further. If this is identified as a health and safety issue, we will of course take appropriate action.
Kind regards,
WightFibre
Great team ,professional workforce
25. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your kind words! We're really pleased to hear you found the team professional and helpful. We always aim to deliver a high standard of service, so your feedback means a lot. Kind regards.
Local company at a very good price!!!
25. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you so much for the kind words! We’re really proud to be a local company and it means a lot to hear you’re happy with both the service and the value. If there’s ever anything you need, we’re always here to help. Best regards.
The order and installation were great
The order and installation were great. Friendly efficient service end to end. No problems with setting up everything. Very pleased
24. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your fantastic review! We’re really pleased to hear everything went smoothly from order right through to installation, and that the team provided a friendly and efficient service throughout. It’s great to know you’re so happy with everything – we really appreciate your feedback
I had a few teething problems
I had a few teething problems , but through WightFibres attentions all was sorted so satisfaction . 6
24. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your 5-star review! We really appreciate your patience while we worked through those initial teething problems, and we’re so pleased everything is now sorted for you. If you ever need anything further, the WightFibre team is always here to help. Best regards.
Vastaus yritykseltä WightFibre
Thank you for the 5 Stars! Glad to hear everything was seamless. Best regards.
Great - eventually
Very fast and easy to use once the connection was made- it took a very long time from the first conversation
22. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello Martin,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that once you were up and running, you found the service fast and easy to use.
We do appreciate your patience during the setup process, and we’re sorry it took longer than expected to get everything connected.
Your feedback is really valuable and helps us continue improving the journey from first contact through to installation.
If there’s anything more we can do for you, please don’t hesitate to get in touch – we’re always here to help! 💙
The whole process from enquiry to…
The whole process from enquiry to instalation was very easy. Staff were very helpful at all times i had contact with WightFibre
22. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello,
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you found the whole process from enquiry through to installation smooth and easy.
It’s especially great to know our team made a positive impression – we’ll be sure to pass your kind comments on to them.
Providing helpful and supportive service at every stage is really important to us.
Thanks again for choosing WightFibre, and if you ever need anything, we’re always here to help! 💙
Being able to speak to someone quick…
Being able to speak to someone quick and effectively
15. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello Elizabeth,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear you were able to get through to someone quickly and get the help you needed.
Providing fast and effective support is something we take pride in, so it’s great to know we’re getting it right.
Thanks again for choosing WightFibre – we’re always here if you need us! 💙
Seamless process from order to going…
Seamless process from order to going live. Excellent Installers. Professional job
20. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello Bob,
Thank you so much for your 5-star review! ⭐
We’re delighted to hear everything went smoothly from order through to going live.
It’s fantastic to know our installers made such a positive impression – we’ll be sure to share your kind feedback with the team.
Providing a professional, seamless experience is exactly what we aim for.
Thanks again for choosing WightFibre, and we hope you continue to enjoy the service! 💙
Firstly the price and using a island…
Firstly the price and using a island company have been with sky for 15yrs + using there broadband and a young salesman came round and i signed up with you.
I still have to re-do my settings at least twice a week as it doesn't seem to link with my TV could be where it is placed and to move would be £50.
But other than that very happy with it and the Customer Service people have helped me with my problem and are nice and friendly
18. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello Lynda,
Thank you for taking the time to leave us a review and for choosing a local Island provider – we really appreciate your support!
We’re so pleased to hear you’re happy with the service overall and that our Customer Service team have been helpful and friendly when you’ve needed support – we’ll be sure to pass your kind feedback on to them.
We’re sorry to hear about the ongoing issue with your settings needing to be reset, as that’s certainly not the experience we want for you.
It may well be related to equipment placement, but we’d really like the opportunity to look into this further with you and see if there’s anything we can do to improve things without inconvenience.
If you haven’t already, please feel free to get back in touch with us so we can take a closer look and help get this resolved for you.
Thanks again for your feedback and for being part of WightFibre! 💙
Very pleased with everything the…
Very pleased with everything the installation was quick nice people to deal with and works perfectly ok thanks would recomend and have two of my freinds are signing up
20. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Thank you so much for your kind review! We're really pleased to hear that you had a smooth installation and found the team friendly and helpful. It’s great to know everything is working perfectly for you.
We really appreciate your recommendation too, it means a lot that you’ve already referred your friends, and we look forward to welcoming them to WightFibre! Kind regards.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.