The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I needed to alter my contract due to a misunderstanding on what was needed for my set up. They were very helpful in allowing to do this without penalty
Yritys on vastannut
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval. We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026... Näytä lisää
Yritys on vastannut
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment After install all mess was cleaned up Great job by all from calling... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Yrityksen kirjoittama
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Yhteystiedot
Communications House, 56 Love Ln, PO31 7EU, Cowes, Yhdistynyt kuningaskunta
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
after 25 years still no good
Even after 25 years Wightfibre still can’t perfect their WiFi coverage. 3 bed house, WiFi drops out and in general, poor connection even when right near the box - it was the same last time too - just poor quality in general - would love to recommend but just not good enough.
8. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hi Ian,
We're sorry to hear you feel this way.
Looking at your account, we can see you contacted us about WiFi coverage in June, however we haven't received any further reports or fault contacts since then. WiFi performance can be affected by a number of factors within the home, and without ongoing engagement it's difficult for us to investigate or identify whether there is an underlying issue.
We'd be happy to review this with you and carry out further checks if you're still experiencing problems. .
Kind regards, WightFibre
Great guys that installed the…
Great guys that installed the equipment.Really helpful and polite
3. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for your review. We're delighted to hear our installation team made such a positive impression and provided helpful, friendly service throughout.
Best regards,
The WightFibre team.
Helpful customer service
I needed to alter my contract due to a misunderstanding on what was needed for my set up. They were very helpful in allowing to do this without penalty
3. heinäkuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your review. We're pleased we could help find the right solution for your setup and make the change process as smooth as possible. It's great to hear our team was able to assist without any hassle.
Best regards,
The WightFibre team.
The original sales team were very goodThe original sales team were very good at explaining all the cost's
The original sales team were very good at explaining all the cost and service etc.
The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment & computer were fully working with the new system.
16. heinäkuuta 2026
Vastaus yritykseltä WightFibre
Thank you for taking the time to leave a review. We're pleased to hear that both our Sales and Installation teams made the process smooth and helped ensure everything was up and running correctly.
Best regards,
The WightFibre team.
We are very pleased with it so far ,
5. heinäkuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your review. We're delighted to hear you're very pleased with the service so far and appreciate you taking the time to share your feedback.
Best regards,
The WightFibre team.
Programme and apps
Programme and apps are totally rubbish
Staff are polite and friendly
3. heinäkuuta 2026
Vastaus yritykseltä WightFibre
Hello Mark,
Thank you for your review. It's great to hear that our staff were polite and friendly throughout your interactions with us.
We're sorry that you've been disappointed with the programmes and apps. We understand how frustrating that can be, and we appreciate you sharing your experience. If there are any particular problems you're facing, we'd be happy to look into them and offer any support we can. Please contact the team on 01983 242424 and they will be happy to assist.
Best wishes.
It just works
It just works fine and is not too expensive can’t say more than that
1. heinäkuuta 2026
Vastaus yritykseltä WightFibre
Hello Michael,
Thanks for taking the time to leave us a review! ⭐
We're really pleased to hear that your service is working well and that you're finding it good value for money.
We appreciate your feedback and your support. If there's ever anything we can do to turn those 4 stars into 5, our team is always here to help.
Thanks for choosing WightFibre! 😊💙
Unable to use Apps on my phone and iPad…
Unable to use Apps on my phone and iPad when internet is on.
Having to re-boot almost daily when I use it, my desk top is never connected when I start it up, even with Ethernet connection.
30. syyskuuta 2026
Vastaus yritykseltä WightFibre
Hello John,
Thank you for taking the time to leave a review. We're sorry to hear you've been experiencing issues with your connection, particularly having to reboot your equipment and difficulties getting your devices connected.
Having reviewed your account, we can see that this issue has only been reported to us once, so we're sorry that it appears the problem has continued. We'd really like the opportunity to investigate this further and help get things working as they should.
Please get in touch with our Customer Service team when convenient and we'll be happy to run some diagnostics and work through the issues with you.
Thank you for your feedback and for choosing WightFibre. 💙
Brilliant all round service
30. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hello Tim,
Thanks for your 5-star review! ⭐
We're delighted to hear you received brilliant all-round service. I'll be sure to pass your kind comments on to the team, who will be thrilled to know their efforts made such a positive impression.
Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support! 💙
All good thank you.
28. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your 5 star review and for joining WightFibre. We're delighted to have you with us and appreciate you sharing your experience.
Best regards,
The WightFibre Team
Engineers came out on a Sunday to fit…
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval.
We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026 but no where near the amount of times we didn’t have it with our previous provider.
28. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your review and for choosing WightFibre. It's great to hear you've noticed a positive difference since making the switch. We appreciate your feedback and will continue working to deliver the reliable service our customers expect.
Best regards,
The WightFibre Team
excellent sevice by real humans
25. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hello Martin,
Thank you for your 5-star review! ⭐
We're delighted to hear you received excellent service from our team. Providing friendly, knowledgeable support from real people is something we take great pride in, so it's wonderful to know that made a difference to your experience.
Thank you for taking the time to leave your feedback and for choosing WightFibre.
The WightFibre Team 💙
Your staff worked really hard
Your staff worked really hard, sorted out everything, as I have a funny shape house. Explained everything I needed to know and connected me too my phone and tablet no problem. Well done 2 your staff
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hello Richard,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that our team worked hard to get everything set up for you, especially with the challenges of a uniquely shaped home. It's great to know they took the time to explain everything clearly and help connect your phone and tablet too.
We'll be sure to pass your kind comments on to the team, they'll really appreciate the recognition.
Thank you for choosing WightFibre and for taking the time to share your experience!
The WightFibre Team 💙
Vastaus yritykseltä WightFibre
Thank you for your review. We're pleased to hear you received very good service and appreciate you taking the time to share your feedback.
Best regards,
The WightFibre Team
They showed up on time
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment
After install all mess was cleaned up
Great job by all from calling into the office to technicians
23. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your fantastic review. We're delighted to hear that the installation went smoothly and that our technicians took the time to explain everything, arrived on time, and left everything tidy. It's great to know you had a positive experience from your first call through to installation.
Best regards,
The WightFibre Team
Had Lester out yesterday to install my…
Had Lester out yesterday to install my wifi, really friendly, great service.
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for your review. We're delighted to hear you received such friendly service and had a great installation experience. We'll be sure to pass your kind feedback on to Lester.
Best regards,
The WightFibre Team
We switched from BT to Wight Fibre and…
We switched from BT to Wight Fibre and wished thst we had been in a position to do so earlier (due to contract with BT). We would recommend to family and friends.
27. huhtikuuta 2026
Vastaus yritykseltä WightFibre
Hello Sue,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that you've made the switch from BT and that you're so pleased with the service. It's especially rewarding to know that you wish you'd been able to join us sooner! Thank you for recommending WightFibre to your family and friends, it really does mean a lot to us.
We appreciate your support and look forward to keeping you connected for many years to come.
The WightFibre Team 💙
Takes so long to answer the phone
I am a new customer why does it take so long for a Company to answer the phone.
Over 20 minutes and no answer when ringing
01983 240240
Not impressive, hence my low score of 1 Star☆
Come on WightFibre you can do better!
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hello,
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it can be when you're unable to get through to us quickly.
We pride ourselves on delivering excellent customer service, so we're disappointed to hear that you waited over 20 minutes without an answer. While there can occasionally be busier periods, this is not the level of service we aim to provide.
Our Customer Service team is available Monday to Friday, 8:00am to 8:00pm, and Saturdays 9:00am to 6:00pm and Sundays 10:00am to 6:00pm on 01983 242424. If you're unable to reach us by phone, you can also contact us via email at help@wightfibre.com or through the contact options available on our website and social media channels. You can also chat with us on WhatsApp.
We'd love the opportunity to investigate what happened and ensure any questions or concerns are addressed. If you're happy to do so, please get in touch and we'll be glad to help.
Thank you for taking the time to share your feedback. It helps us identify areas where we can improve.
The WightFibre Team 💙
I joined wightfibre mainly for tv
I joined wightfibre mainly for tv. However, I keep loosing the signal and have to go through the rigmarole of turning off the puck, and resetting to get the channels back. It has happened five times already, and I've only been with wightfibre since June. It's not worth the hassle of having to reset all the time. I am seriously thinking of terminating my contract.
18. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hello John,
Thank you for your review. We're sorry to hear about the frustration you've experienced with your TV service since joining us.
Recently, some customers using Freely experienced issues that were caused by a third-party platform rather than the WightFibre network itself. We completely understand that having to repeatedly restart equipment and restore your channels is inconvenient, and we're sorry for the disruption this has caused.
We appreciate your patience while the issue was being resolved and would welcome the opportunity to look into your setup to ensure everything is now working as expected. Please contact our Customer Service team on 01983 242424 with your account details and we'll be happy to help.
Thank you for your feedback, and we hope we can restore your confidence in the service.
The WightFibre Team 💙
They have helped me to get tv working…
They have helped me to get tv working again along with my recording box and organised my printer to print with my iPads
I had to wait three months for cables to be laid. In the road but it. Was made worth while I had three months green what else can I say. Very very acceptable.
22. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Mrs Pilbeam,
Thank you for your wonderful review. ⭐
We're delighted to hear that our team was able to help get your TV, recording box and printer working with your iPads again. It's also great to know that, despite the wait for the network cables to be installed, you feel the service and the three months free broadband made it worthwhile.
We really appreciate your patience and your kind words. Thank you for choosing WightFibre and for taking the time to share your experience. 💙
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.