The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I needed to alter my contract due to a misunderstanding on what was needed for my set up. They were very helpful in allowing to do this without penalty
Yritys on vastannut
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval. We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026... Näytä lisää
Yritys on vastannut
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment After install all mess was cleaned up Great job by all from calling... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Yrityksen kirjoittama
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Yhteystiedot
Communications House, 56 Love Ln, PO31 7EU, Cowes, Yhdistynyt kuningaskunta
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Erinomainen
4 t. arvostelua
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Great service from the delightful young…
Great service from the delightful young intelligent men who actually did the groundbreaking work ,Kireon actually swept the floor , after drilling holes for wires to be placed.
The public relations department do require attention was not impressed by the initial contact .
5. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello Marianne,
Thank you so much for your fantastic feedback! ⭐
It’s great to hear that the team made such a positive impression—Kireon will be especially pleased to hear you noticed his attention to detail 😊
We’re really glad you were happy with the installation work, but we do appreciate your honest comments about your initial experience with our team.
That’s certainly not the first impression we want to give, and we’ll be using your feedback to help us improve.
Thanks again for taking the time to share your thoughts—we really appreciate it! 💙
Vastaus yritykseltä WightFibre
Thank you for taking the time to leave a review. We’re really pleased you’ve had a positive experience overall. We’re always looking to improve, so your feedback is really valuable to us – if you’re happy to elaborate on the one slip up, we can hopefully learn from it and do even better in future. Best regards
A fantastic service
A fantastic service. Great broadband and superb customer support.
5. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you so much for your kind words! We’re really pleased to hear you’re enjoying the service and that both the broadband and support have met your expectations. It means a lot to the team to receive such positive feedback, and we’ll be sure to share this with them. Best regards.
Internet is really good but for some…
Internet is really good but for some reason the tv won’t stay on bbc for more than 15 20 minutes.
17. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thanks for your feedback. We’re really pleased to hear the internet service is working well for you.
We’re sorry to hear about the issue you’re experiencing with BBC iPlayer. That doesn’t sound right, and we’d like to look into it further for you, especially if you’re using the WightFibre TV device we supplied.
When convenient, please get in touch with our support team so we can investigate this specific issue and help get it resolved. Best regards.
Fast and reliable good price happy with…
Fast and reliable good price happy with it so far
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for your review! We're really pleased to hear you're finding the service fast, reliable, and good value. It's great to know you're happy so far, and we appreciate you taking the time to share your feedback. Best regards.
Great installation
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for the 5-star review and the kind words. Best regards.
Taylor and his workmate were very…
Taylor and his workmate were very friendly and efficient workers they explained everything to us with patience so we understood everything.
(We in our 80,s)
Wightfibre has been a great company to deal with from start, from customer service through to the engineers.
8. huhtikuuta 2026
Vastaus yritykseltä WightFibre
Thank you so much for your wonderful review — it really means a lot to us.
We’re delighted to hear that Taylor and his colleague made such a positive impression. Providing friendly, patient, and clear support is exactly what we aim for, so it’s great to know they took the time to explain everything in a way that worked for you.
It’s also fantastic to hear that your whole journey with WightFibre, from customer service through to installation, has been a positive experience.
We truly appreciate you taking the time to share your feedback, and we hope you continue to enjoy your service with us. Best regards.
When I changed over to wightfibre it…
When I changed over to wightfibre it was £25.99 for 12 months and now not even 3 months later it's £29.99 so much for the 12 month deal that you signed up for
3. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thanks for taking the time to leave a review, and I’m sorry to hear you feel disappointed by the change in price.
All of our residential services are provided on a rolling contract rather than a fixed‑term agreement. As outlined in the terms accepted at sign‑up, prices are subject to an annual adjustment each April. This year’s increase was a flat £4 per month and applies to all eligible residential customers, including those within their first 12 months, as the contract isn’t fixed‑price.
We completely understand how this can come as a surprise if you were expecting the price to remain the same for a set period, and we’d really like the opportunity to review your account and make sure everything has been applied correctly.
It looks like we haven’t heard from you about this directly yet, so please get in touch with our Customer Service team who will be happy to go through your account, explain your options, and see what we can do to help. Best regards.
Vastaus yritykseltä WightFibre
Hello Mr Warren,
Thanks so much for your fantastic feedback! ⭐
We’re really pleased to hear you had a smooth installation, great service, and are enjoying the fast speeds.
It means a lot to the team.
If you ever need anything, we’re always here to help! 💙
everything was absolutely 100% perfect
2. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello Steven,
Thank you so much for your amazing feedback! ⭐
We’re absolutely delighted to hear everything was 100% perfect for you.
It really means a lot to the team, and we appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help! 💙
Rapid response when problems occured…
Rapid response when problems occured issue fixed within a couple of hours
Excellent service
5. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello Peter,
Thank you for your fantastic review! ⭐
We’re really pleased to hear our team could respond quickly and get everything sorted within a couple of hours.
Providing fast, reliable service is exactly what we aim for, so it’s great to know we delivered.
If you ever need anything in the future, we’re always here to help! 💙
WightFibre the right choice
WightFibre was definitely the right choice for us. We chose a speed package that suited us, and installation was quick. The engineers were really helpful and explained everything. We have contacted customer service once, and the query was sorted out over the phone. We highly recommend changing to WightFibre.
2. maaliskuuta 2026
Vastaus yritykseltä WightFibre
Hello Chris,
Thank you so much for your fantastic review! ⭐
We’re delighted to hear that you chose a package that suits your needs and that your installation was quick and smooth.
It’s great to know our engineers made a positive impression and took the time to explain everything clearly.
We’re also really pleased that your experience with our customer service team was just as helpful and efficient.
Your recommendation means a lot to us and the whole team truly appreciates your support.
If you ever need anything, we’re always here to help! 💙
Great performance from a local service!
2. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello R S-W,
Thank you for your fantastic review! ⭐
We’re really proud to be a local service, so it’s great to hear you’re enjoying the performance.
Your support means a lot to the whole team.
If you ever need anything, we’re always here to help! 💙
Vastaus yritykseltä WightFibre
Hello David,
Thanks so much for the great feedback! ⭐
We’re really pleased you found the service helpful, efficient, and great value.
Being a local provider means a lot to us, so it’s fantastic to hear that came through in your experience. 💙
Useful and efficient
27. tammikuuta 2026
Vastaus yritykseltä WightFibre
Hello Avril,
Thanks for taking the time to leave us a review! ⭐
We’re really pleased to hear you found the service useful and efficient. 💙
Teething problems that meant we had…
Teething problems that meant we had broadband that kept cutting out during the first few weeks. An initial engineer visit didn't resolve the issue. When I finally called your office I was sent photos to check myself that the installation engineer had connected the correct power cables. He had not. Once I stopped them around, the problem resolved within a week.
26. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hello Janet,
Thank you for your honest feedback 😊
We’re sorry to hear about the teething problems you experienced and that the first engineer visit didn’t put things right.
That must have been frustrating.
We’re really pleased the issue was identified and resolved, and we appreciate you taking the time to work through this with our team. Your experience is valuable and helps us make improvements for the future. 💙
An agent came to our house as requested…
An agent came to our house as requested and showed us all the packages. We chose the package that suited us. The agent did all the transfer and cancelled our previous supplier.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
We’re really pleased to hear our agent was able to guide you through the options and make the switch to WightFibre smooth and straightforward. We appreciate your support and hope you continue to enjoy your service.
best regards
Vastaus yritykseltä WightFibre
Thanks for taking the time to leave us a 5‑star review – we really appreciate your support! It’s great to hear you’re happy with the service, and we’re here if you ever need anything.
best regards.
One or two problems but happy enough.
Installation completed Sunday 22 February 2026. Problem occurred following day - access to internet denied. Problem eventually resolved by very competent engineer on Friday 27 February by installing additional extender in hallway. Now have problem for past two or three weeks with accessing TV programmes via Freely but do not know if this occurs because of TV fault or WightFibre problem. Cannot give a Five Star rating because of past and existing problem but generally happy with WightFibre service and price.
22. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hi David,
Thanks for your review,
We’re glad you’re happy overall with the service and pricing, and that the initial issue was resolved.
Sorry to hear you’re having trouble with Freely. We’d be happy to help check whether this is a connectivity or TV issue. Due to the email address associated with this post I was unable to locate your account, but please do either call or email at help@wightfibre.com and we will get straight on the case for you.
Thank you
Vastaus yritykseltä WightFibre
Hi Kate,
Thanks for your review.
We can see you only contacted us this morning regarding your connection, and at that point our team had just started investigating. As you weren’t on-site, we weren’t able to complete troubleshooting yet.
We’re ready to continue checks and get this resolved as soon as you’re available, and will arrange an engineer if needed.
We’d appreciate the opportunity to fully investigate and fix the issue before a final judgement is made.
Thank you
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