The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I needed to alter my contract due to a misunderstanding on what was needed for my set up. They were very helpful in allowing to do this without penalty
Yritys on vastannut
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval. We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026... Näytä lisää
Yritys on vastannut
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment After install all mess was cleaned up Great job by all from calling... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Yrityksen kirjoittama
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Yhteystiedot
Communications House, 56 Love Ln, PO31 7EU, Cowes, Yhdistynyt kuningaskunta
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Commissioning problems of Wight Fibre when customer needs to use WiFi to access a modern printer.
Function of Wight Fibre system all that was expected.
Contradictory advice was given on where it was necessary to place a printer and an item called a “Plume”. Current positions returned to where they started after the first installation day. Current performance excellent!
Commissioning of Canon G3570 ink tank printer not understood by your engineers. Finally I worked out how to do it. Canon system utterly different to past printers. Apple print process in iPad and iPhone needs to be ignored. Canon have invented their own. Their purpose is to make the customer choose their services of in selling future ink supplies. (Similar to Modern HP practice.)
26. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello John,
Thank you for taking the time to leave us a review and for sharing your experience.
We're delighted to hear that the WightFibre service is now performing excellently and meeting your expectations.
We appreciate your feedback regarding the advice given on the placement of your equipment. Whilst our engineers will always do their best to optimise the setup during installation, adjustments can sometimes be needed once the service is up and running in the home.
With regards to your Canon printer, our engineers are trained to install and support WightFibre equipment and home network connectivity, but they are not printer specialists and are not trained on the setup processes for individual printer models. That said, we will always do our best to assist customers wherever we can and we're pleased to hear you were able to get everything working successfully.
Thank you again for your feedback. We value your comments and are glad you're now enjoying an excellent service. 💙
Vastaus yritykseltä WightFibre
Hello Lionel,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've found our team really helpful every time you've contacted us. Providing friendly and reliable support is something we take great pride in, so it's wonderful to know we've been able to assist whenever needed.
Thank you for choosing WightFibre and for taking the time to share your feedback.
The WightFibre Team 💙
Super fast broadband in my island…
Super fast broadband in my island holiday home. I wish I could get it that fast at home in Hampshire but unfortunately Wightfibre won't do the mainland. Great price too. Easy to contact a real person and very helpful.
26. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Elizabeth,
Thank you so much for your fantastic 5-star review! ⭐
We're delighted to hear you're enjoying super-fast broadband in your Island holiday home and that you've found our service great value for money. It's especially lovely to hear your comments about our team being easy to contact and helpful. We believe speaking to a real person should always be simple when you need support.
We're flattered that you'd like to have WightFibre-speed broadband in Hampshire too! While we're proud to serve the Isle of Wight, we're pleased we can help make your time on the Island even more enjoyable.
Thank you for your support and for choosing WightFibre. 💙
I did have an issue due to maintenance…
I did have an issue due to maintenance but it was rectified quickly
26. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Celia,
Thank you for your 5-star review! ⭐
We're sorry to hear you experienced an issue during maintenance, but we're pleased to know it was resolved quickly. Our teams work hard to minimise any disruption and restore services as swiftly as possible when issues do arise.
Thank you for your understanding and for taking the time to share your experience. We really appreciate your support and are delighted you're happy with the service you've received. 💙
Vastaus yritykseltä WightFibre
Hello Ray,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear you've received first-class service and found both our pricing and service to be good value. Providing a reliable, hassle-free experience for our customers is exactly what we aim for, so it's great to know we've delivered on that for you.
Thank you for choosing WightFibre, and we appreciate your support. 💙
Great service from the team
Great service from the team. Thanks for quick response and support when getting used to the set up!
25. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Mark,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've received great service from the team and that we were able to provide quick support while you got everything set up.
We know getting used to a new service can sometimes take a little time, so we're always happy to help whenever needed. 💙
Thank you for choosing WightFibre and for taking the time to share your experience. We really appreciate your support.
Good professional service I get miffed…
Good professional service I get miffed by them constantly charging me£100 re connection Fee every year as I have been with them years ,but they are the only none contract provider up to now on the I O W ,Ibwill continue to moan to them about this
25. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Denis,
Thank you for taking the time to leave us a review and for your kind words about our service.
We're pleased to hear you've found the team professional and that you've continued to choose WightFibre over the years.
We understand your concerns regarding the £100 fee. To clarify, this is a one-off reconnection charge that applies when a customer re-joins us within a 12-month period and forms part of the terms and conditions of our 30-day rolling contract service. We appreciate that this may not always be welcome, and we value your honest feedback on the matter.
Thank you again for your continued support and for sharing your experience. We look forward to keeping you connected for many years to come, even if you do keep reminding us about that fee! 😊
Vastaus yritykseltä WightFibre
Hello D Jones,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you found our team friendly, helpful, and efficient. Providing great service and making things as easy as possible for our customers is always our goal, so it's wonderful to know we've delivered that experience for you.
We really appreciate your feedback and thank you for choosing WightFibre. 💙
Vastaus yritykseltä WightFibre
Hello Martin,
Thank you for your 5-star review!⭐
We're delighted to hear that you're enjoying a fast, reliable connection with no interruptions. That's exactly the experience we aim to provide for our customers.
Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support. 💙
Very well trained
Very well trained. efficient and helpful staff. Excellent service. Thank you,
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hello Mick,
Thank you for taking the time to leave us such a wonderful 5-star review. ⭐
We're delighted to hear that you found our team helpful, efficient, and professional. Providing excellent customer service is something we take great pride in, so it's fantastic to know we've made such a positive impression.
Thank you for choosing WightFibre and for your kind words. We really appreciate your support. 💙
Excellent communication
Excellent communication, easy and efficient installation and good ongoing back up.
7. huhtikuuta 2026
Vastaus yritykseltä WightFibre
Hi Sue,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that you've had such a positive experience, from the initial communication through to installation and ongoing support. Providing a smooth, efficient service and keeping our customers informed every step of the way is something we take great pride in.
Thank you for choosing WightFibre! 💙
Amazing Broadband
The lady I called to discuss information and packages was very helpful, polite and pleasant to speak to. I decided on a package and we arranged a install date, which, to my surprise, was sooner than I had expected. The communication was great via email and phone between signing up and install and the whole process was very easy. The Installation man was prompt, polite and knowledgeable. He made sure everything was working before he left and made sure I understood what might happen in the first 48 hours of install and who to contact should I have any concerns. I am pleased to say that it worked perfectly and I had no issues then or since! The connection is great as well as speedy and genuinely the best internet I have had, having previously lived exclusively on the mainland.
15. helmikuuta 2026
Vastaus yritykseltä WightFibre
Hi Richard,
Thank you so much for taking the time to leave such a detailed and positive review. ⭐
We're delighted to hear that your experience was smooth from start to finish. It's great to know that our sales and installation teams provided the helpful, friendly service we strive for, and that communication throughout the process kept you well informed every step of the way.
We're especially pleased that your installation went smoothly and that you're enjoying a fast, reliable connection. Hearing that it's the best internet service you've had is wonderful feedback for the whole team!
Thank you for choosing WightFibre. We really appreciate your support and are here if you ever need us. 💙
The customer service is exelent
The customer service is exelent. No problem with the conection.
20. toukokuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your 5-star review. We're delighted to hear you're enjoying excellent customer service and a reliable connection. We really appreciate your feedback and thank you for choosing WightFibre.
Best regards,
The WightFibre Team
Pushy cold caller
We did not appreciate your pushy salesman from London cold calling on 17th Aug in person at 8.20pm. Your Facebook page says they will not knock on the door after 6pm. The road is Peacock Close. Please take appropriate action over this intrusion. I have security camera footage.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hi Arnie,
We are sincerely apologise for the interaction that you have had with our field sales agent. I can confirm that this person is no longer part of the team.
The agents are trained to be respectful, provide information and take orders from people that are interested in becoming our customers. This individual is absolutely not following the training provided, being a brand ambassador, and is acting in a way that is totally unacceptable.
Thank you
Fantastic service from Wightfibre's…
Fantastic service from Wightfibre's friendly, efficient enineers. Great explanations, problem solved and unexpected follow up call to chjeck all was OK next day.
Brilliant!
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for your fantastic review. We're delighted to hear that our engineers provided friendly and efficient service, and that the follow-up call helped ensure everything was working as expected. We really appreciate your kind words and thank you for choosing WightFibre.
Best regards,
The WightFibre Team
Wow, I am blown away
I moved to the Isle of Wight and joined WightFibre less than 24 hours ago, and I'm already blown away. I had an issue almost immediately, nothing urgent - the service was strong, I just could not work out how to get my extender to work. I reported it on a Sunday, and it was fully fixed within hours by a guy called Patrick, who went above and beyond for me. He even sent an engineer out the same day to help me. All the engineers who came out were brilliant, tidy work, and very polite and professional. All genuinely knew what they were doing, explained the problem clearly, and sorted it properly rather than just patching it over.
As a brand new customer, and a brand new islander, this is about as good a first impression as a company could possibly make. No being passed around, no scripted responses, just fast, competent, human service. If this is the standard on the Isle of Wight, I think I'm going to like it here. Highly recommend WightFibre to anyone moving to the island. I will not use anyone else from here onwards. I'm astounded that companies like this still exist. Thank you :)
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for such an amazing review and for choosing WightFibre. We're delighted to hear that Patrick and the team were able to get everything sorted quickly and make such a positive first impression. We'll be sure to pass your kind feedback on to everyone involved.
Best regards,
The WightFibre Team
Some problems with initial installation…
Some problems with initial installation with signal dropping out, had to contact WightFibre twice to have it fixed, though quick response with engineers attending within hours. Since second call out when internal box on wall was replaced everything has been good. Happy to be using local business and the price is very competitive. Thanks
18. toukokuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your review. We're sorry there were a few issues following the initial installation, but we're pleased our team could respond quickly and get everything resolved. It's great to hear everything has been running smoothly since, and that you're happy with both the service and value. Thank you for choosing and supporting WightFibre.
Best regards,
The WightFibre Team
We switched from Vodafone DSL giving 50…
We switched from Vodafone DSL giving 50 mbs download, to WightFibre some months ago. Installation and initial service was good but It has been a disappointing experience ever since. We contracted for 150mb up and down and today Ookla shows only 12 mb up which is less than 10 percent of what we contracted for. We switched to get the greater upload speed for when our sons work from home. We also have very variable download speeds sometimes high , sometimes as low as 25 mb. We get buffering on the TV and “unstable internet “ messages on Zoom calls. We have paid for an extender but their mesh system still doesn’t give the coverage in the house the old Voda single router did. Customer service is nice but ineffective. They keep saying they can’t see a problem, but we do keep seeing them so it’s some sort of stand off. I have tried to get through to them 3 times this morning only to get answer phone. Have left 3 messages with no returned call. I will be leaving them soon if no dramatic improvement.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Thank you for taking the time to leave a review. I'm sorry to hear that your experience has not met expectations, particularly regarding the speeds you've been receiving and the difficulty contacting us.
I can see that this has already been picked up by our Customer Services team, who are investigating the issues you've raised. We also apologise that you were unable to get through during a busy period. When all of our Customer Service agents are assisting other customers, there may unfortunately be delays, but we always do our best to return messages and get back to customers as quickly as possible.
We appreciate your patience while we work through this with you while we can get things resolved.
Best regards,
The WightFibre Team
Vastaus yritykseltä WightFibre
Hello Annie,
Thank you for your 5-star review! ⭐
We're delighted to hear that your technician was professional, capable, and provided a great experience.
Thank you for choosing WightFibre and for taking the time to share your review. 💙
Vastaus yritykseltä WightFibre
Hello Elizabeth,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear you were pleased with the quick installation and great value for money.
Thank you for choosing WightFibre and welcome aboard! 💙
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