The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I needed to alter my contract due to a misunderstanding on what was needed for my set up. They were very helpful in allowing to do this without penalty
Yritys on vastannut
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval. We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026... Näytä lisää
Yritys on vastannut
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment After install all mess was cleaned up Great job by all from calling... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Yrityksen kirjoittama
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Yhteystiedot
Communications House, 56 Love Ln, PO31 7EU, Cowes, Yhdistynyt kuningaskunta
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service.
Very helpful, easy set up and extremely pleased with everything. cannot recommend enough.
8. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hello Graham,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you found the setup process easy and that our team was so helpful throughout. It's wonderful to know you're extremely pleased with everything, and your recommendation means a great deal to us.
Thank you for choosing WightFibre and for taking the time to share your experience. We're always here if you need us and look forward to keeping you connected for many years to come. 💙
Really good service .They came out when…
Really good service .They came out when they said they would and connected us super quickly.
31. elokuuta 2026
Vastaus yritykseltä WightFibre
Hello Kerisimo,
Thank you for your wonderful 5-star review! ⭐
We're delighted to hear that you found the setup process easy and that our team was able to help every step of the way. Knowing that you're extremely pleased with both the service and your experience means a great deal to us.
Thank you for your recommendation and for choosing WightFibre. Your support is greatly appreciated, and we're always here if you need us. 💙
Wightfibre's excellent customer service made the whole process very easy.
When I first contacted Wightfibre, the call handler answered all my queries comprehensively and helped me determine the most suitable package. She gave me her name and I was able to speak with her again when I placed the order. The installation team were friendly, efficient and helpful and undertook the installation with the minimum of fuss. Wightfibre's communication throughout the whole process from placing the order to installation was excellent.
8. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hello Paul,
Thank you for taking the time to leave such a wonderful 5-star review! ⭐
We're delighted to hear that you had such a positive experience from your very first enquiry through to installation. It's great to know our team were able to answer all your questions, help you find the right package, and provide a seamless service throughout the ordering process.
We're especially pleased that our communication and installation teams made the process straightforward and hassle-free. We'll be sure to share your kind feedback with the colleagues involved.
Thank you for choosing WightFibre and for recommending us. We really appreciate your support! 💙
Wightfibre are excellent
Wightfibre are excellent . Service and products are impeccable. I highly recommend them .
10. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Bullock,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've found both our service and products to be excellent. Providing a reliable service and great customer experience is what we strive for, so it's wonderful to know we've met your expectations.
Thank you for your recommendation and for choosing WightFibre. Your support means a lot to our team, and we're always here if you need us. 💙
The installation was completed to time…
The installation was completed to time by a friendly crew, who cleaned and tidied up and helped with all my questions.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hello Paul,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that your installation was completed on time and that our team provided a friendly and helpful service throughout.
We take great pride in ensuring installations are carried out professionally, with care taken to leave everything clean and tidy, so it's wonderful to know this made a positive impression. We'll be sure to pass your kind feedback on to the crew.
Thank you for choosing WightFibre and welcome to the network! 💙
Wightfibre are very professional and save you money.
Our wightfibre installer Lester was excellent. He arrived on time, listened to our requirements and made the necessary adjustments going around our borders rather than through the middle of the lawn.
He then helped log into our various devices and answered any questions we had.
He was an exemplary member of a fantastic local company and we would recommend them to anyone thinking of switching broadband provider on the island.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hello Colin,
Thanks for taking the time to leave such a fantastic review! ⭐
We're delighted to hear that Lester provided such excellent service. Taking the time to understand your requirements and ensuring the installation was completed in a way that worked best for your property is exactly the level of care we strive for. It's also great to know he was able to help get your devices connected and answer any questions along the way.
We'll be sure to pass your kind words on to Lester, who I'm sure will be thrilled to receive the recognition. Thank you for choosing WightFibre and for recommending us to others on the Island. 💙
Easy to contact if they say they will…
Easy to contact if they say they will phone you back they do super friendly staff . I would highly recommend WightFirbe
4. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hello David,
Thank you so much for your fantastic 5-star review! ⭐
We're delighted to hear that you've found our team easy to contact and that we've delivered on our promises by calling back when expected.
Providing friendly, reliable service is something we take great pride in, so it's wonderful to know this made a positive difference to your experience. Thank you for recommending WightFibre, it really means a lot to us. 💙
The broadband itself is fine, but...
The broadband itself is fine.
The installation process was not so fine. Their installer should be called Dr No. He was unhelpful, pretty unfriendly, didn't tell us in advance what he was going to do, didn't ask where we'd like the box or wires to run etc etc.
Other installation organisations on the island tend to have much more constructive and friendly staff. I don't know if this comes from the top at Wight Fibre, or if it was just the guy we had for our installation.
7. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that you've been happy with the broadband service itself, but we're sorry that your installation experience did not meet the standard you expected.
We believe every installation should be carried out with clear communication and consideration for the customer's preferences, including discussing equipment placement and cable routing before any work begins. It's disappointing to hear that this wasn't your experience.
Your feedback has been shared with the relevant team so we can review what happened and use it as an opportunity to improve. While we're glad the service is working well, we understand that first impressions matter and we're sorry we let you down during the installation.
Thank you again for bringing this to our attention.
Kind regards,
Jess
Customer Service Supervisor
Have not had many issues and are always…
Have not had many issues and are always very helpfull and sort problems quickly and effiently,
A pleasure to have a local company supplying a good british service!
15. helmikuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your fantastic review. We're delighted to hear you've had such a positive experience and that our team has been able to resolve any issues quickly. As a local company, your support means a great deal to us.
Best regards,
The WightFibre Team
Great installation and help when needed
1. toukokuuta 2026
Vastaus yritykseltä WightFibre
Thank you for your review. We're delighted to hear the installation went smoothly and that our team was able to help when needed.
Best regards,
The WightFibre Team
Good reliable connection
Good reliable connection. Great communication and a price I am happy with.
2. kesäkuuta 2026
Vastaus yritykseltä WightFibre
Hello Brian,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear you're enjoying a reliable connection, great communication from our team, and a service that offers value for money.
Providing a dependable broadband service while keeping our customers informed is something we work hard to achieve, so it's wonderful to know this has been your experience.
Thank you for choosing WightFibre and for your recommendation. 💙
A very professional service. …
Very professional and efficient service. Personable staff, and good after-service.
The system works very efficiently with no issues to date. Highly recommended 😊
Many thanks indeed.
5. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Simon,
Thank you for taking the time to leave such a wonderful review. ⭐
We're delighted to hear that you found our service professional, efficient, and personable, and that our after-service support has met your expectations. These are qualities we pride ourselves on, so it's fantastic to receive such positive feedback.
It's also great to know that your system is working efficiently and that you've experienced no issues since installation. Thank you for your recommendation and for choosing WightFibre. 💙
Mostly ok how ever there are a lot of…
Mostly ok how ever there are a lot of disconnection from the Internet
3. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Joy,
Thank you for taking the time to leave us a review and for your 4-star rating.
We're pleased to hear that your experience has been mostly positive, but we're sorry to learn that you've experienced a number of internet disconnections. That's certainly not the level of reliability we aim to provide.
If you're still experiencing these issues, we'd encourage you to get in touch with our Customer Service team so we can investigate further and make sure your connection is performing as it should.
Thank you for choosing WightFibre, and we appreciate your feedback as it helps us continue to improve.
Great service and staff punctual and professional
Great service and staff would highly recommend
31. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello J Holland,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've had a great experience with both our service and our team.
Your recommendation means a lot to us, and it's wonderful to know that our staff have made such a positive impression.
Thank you for choosing WightFibre and for taking the time to share your feedback. 💙
Straight forward installation quality…
Straight forward installation quality of picture games on tv a bonus had no problems very satisfied
27. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Robert,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that the installation was straightforward and that you're enjoying both the quality of the TV picture and gaming experience. It's great to know everything has been running smoothly and that you're very satisfied with the service.
Thank you for choosing WightFibre and for sharing your feedback. 💙
Full Speed Ahead
Great service from Wightfibre, I am receiving the full download and upload speed advertised rather than the compromised speeds delivered by Openreach.
29. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Peran,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear you're receiving the full download and upload speeds advertised and that you've noticed the difference compared to your previous service.
Providing fast, reliable full-fibre broadband is exactly what we aim for, so it's great to know you're enjoying the benefits. Thanks for choosing WightFibre! 💙
Install and setup was excellent
Install and setup was excellent. Wi-fi cover in house is great. Far better than previous supplier.
28. toukokuuta 2026
Vastaus yritykseltä WightFibre
Hello Carl,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that the installation and setup process went smoothly and that you're enjoying excellent Wi-Fi coverage throughout your home. It's especially great to know that the service has been a significant improvement over your previous supplier.
Thank you for choosing WightFibre. We really appreciate your feedback and hope you continue to enjoy your broadband service for many years to come.
The WightFibre Team 💙
from start to finish I had immediate…
from start to finish I had immediate responses from named members of the team and they went out of their way to get me connected quickly and efficiently. Great to now have reliable fast broadband.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä WightFibre
Hello N.Griffiths,
Thank you for your wonderful 5-star review! ⭐
We're delighted to hear that you had such a positive experience from start to finish. Providing responsive, personal service is something we take great pride in, so it's fantastic to know that our team were able to get you connected quickly and efficiently.
It's even better to hear that you're now enjoying reliable, fast broadband. Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support.
The WightFibre Team 💙
Vastaus yritykseltä WightFibre
Hello Xray,
We're pleased to hear you've had a positive experience with us. Thank you for taking the time to leave your feedback and for choosing WightFibre.
The WightFibre Team 💙
Installation completed without any…
Installation completed without any problems and very easy smooth switch over from BT
27. huhtikuuta 2026
Vastaus yritykseltä WightFibre
Hello Lawrence,
Thank you for your 5-star review! ⭐
We're delighted to hear that your installation was completed without any issues and that your switch from BT was smooth and straightforward.
Making the transition to WightFibre as easy as possible is something we strive for, so it's wonderful to know that everything went seamlessly from start to finish.
Thank you for choosing WightFibre. We really appreciate your feedback and hope you continue to enjoy your new ultrafast broadband service.
The WightFibre Team 💙
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