WellanailArvostelua 

78
TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

First, the price is much too high. Tiny bottle with a fluid that, in my case, doesn`t do anything. Ordered 1 bottle and ended up with an unwanted shipping protection of $5.99. This should be a c... Näytä lisää

Saanut 1/5 tähteä

Still haven’t got my order after 3 weeks. Also order was added to without my authorisation. When questioned via customer support it seems like computer generated reply’s which are useless

Saanut 2/5 tähteä

Same experience as most people here. Ordered 2 bottles and somehow wound up paying for 5 plus shipping protection of $5.99. Immediately emailed to cancel 3 and of course it was already "with the couri... Näytä lisää

Yritys on vastannut


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

78 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 20 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(78)

76 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Product didnt work at all

Product didnt work at all. After emailing Customer service 4 times in one week, i had bad communication back and forth with 4 different agents. They do not back up their product and issued me $13.99 refund out of a $56 order. Would not recommend the product or customer service of this company at all. There was no resolution on my end they offered me $13.99 refund thats all. That to me is unacceptable.and nothing was resolved as they mention in their reply.

26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Wellanail-logo

Vastaus yritykseltä Wellanail

UPDATE

Hi there,

Thank you for this information.

After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.

If you have any further questions, please do not hesitate to contact us again.
_______________________

Hello there,

Thank you for your feedback.

Your concerns regarding product quality are important to us, and we want to learn more about your experience with WellaNail. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Tracy from WellaNail

Saanut 4/5 tähteä

Difficult, but legit

Under a commercial point, it was a stressful situation. Tricky sale ethics, no- return as advertised, frustrating email saying one thing and then another… but customer service direct number that comes with the product does work and they will negotiate with you for your best interest.
Product seems to work, but it has been to early to for me to confirm its efficacy.

1. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I've never dealt with a worst company…

I've never dealt with a worst company in my life. I tried to order two bottles of the nail fungus medicine on april 14th i clicked the two bottles only and went to purchase them afterwards.I looked on my bank app and realized they charged me for 5 bottles so I called them immediately within three minutes of making the original purchase. After I dug to find an actual phone number. I explained the situation and they assured me that they would take care of it and I would only be charged for the 2 bottles I selected.They said it was some kind of promotional thing? So the mail shows up yesterday and I have 5 bottles and my bank statement still shows I was charged for 5 bottles. These bottles are very small,and the total was a over $160.00 so I called them back. I've never spoke to more rude people in my life. I tried to explain the situation which they really did not want to hear they are just trying to get you to settle for accepting a portion of the purchase, so you don't have to send them back and they can make more money on you.I explain to them.I do not want the other 3 bottles but they kept pushing trying to get me to accept 40%of my money back then 50% then 70% they were not listing to me at all. They were very rude and the lady hung up on me. So I called back, I got another lady. I explained everything to her. She was very rude as well.
She said, I will send you the address and I talked too much then hung up on me again for the second time different lady. Never explaining to me how she was gonna send it to me or the instructions or anything. So I called back a third time, got a different lady. Just as rude I explained to her. I was hung up on and the situation she said, you need to check your email and the reason they hung up on me Is I talk too much which tells me they're all working in a small little room together and are talking amongst each other. I cannot warn you enough.Do not deal with these people!These are some scummy scaming people. When I finally looked at the email, they want you to pay to ship it back to them. Of course which is bull because I called them right after the original purchase and explained to them, and they told me they would take care of it well before it had time to be sent to me. Honestly, it's on me. I should have did my homework first. I recently looked at their reviews, and I guess this is a common practice. They pool with people sending them more bottles than what they selected and charging them and hoping they don't call.And if they do trying to get them to accept a portion of their money! ALL I CAN SAY IS BEWARE Also the product is like water garbage.

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Wellanail-logo

Vastaus yritykseltä Wellanail

Hello Adam,

Thank you for your feedback.

The experience you described is certainly not what we strive to provide for our customers. Our goal is to provide clear, timely, and effective support.

Please note that the total amount charged depends on the quantity of product selected during the checkout. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.

To give our customers flexibility, we offer multiple options for returns and refunds. This way, you can choose the solution that works best for your situation. While full refunds are always available in accordance with our return policy, return shipping costs are the responsibility of the customer, as outlined in our policy.

That said, we're eager to review your case. As we couldn’t locate your order from this review alone, we’ve sent a separate request for more details. Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Tracy from WellaNail

Saanut 2/5 tähteä

Same experience as most people here

Same experience as most people here. Ordered 2 bottles and somehow wound up paying for 5 plus shipping protection of $5.99. Immediately emailed to cancel 3 and of course it was already "with the courier" within 5 minutes. Shame on me for not doing my homework. And if payment was made through PayPal, be sure to go to your account and cancel recurring payments. They set themselves up for unwanted future shipments I assume.

23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Wellanail-logo

Vastaus yritykseltä Wellanail

Hello Todd,

We appreciate you bringing this to our attention. The experience you described is not at all what we aim for.

For clarity, when it comes to the order, any add-ons, such as warranties or items must be actively selected and confirmed before the order is finalized. They are entirely optional and can always be skipped. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.

As soon as the order is received, please contact our support team at support@wellanail.com, and we’ll be happy to guide you through our return process.

Best regards,
Tracy from WellaNail

Saanut 3/5 tähteä

Your website is difficult

Your website is difficult. I only needed 1 product each time - yet ended up with double my order.

2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Wellanail-logo

Vastaus yritykseltä Wellanail

Hello Susan,

Thank you for your feedback.

For clarity, any add-ons must be actively selected and confirmed before the order is finalized. Our system does not add additional units of the product or anything to the order without customer's authorization.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Tracy from WellaNail

Saanut 5/5 tähteä

Very courteous and helpful

Very courteous and helpful. No prwith product. My confusion on your website led to over ordering. Looking forward to using the one remaining order I am not canceling. Please provide return for refund instructions for the two over orders I wish to return.

6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I just want to return item…

I just want to return my unemployment I paid 95 or 100.00 for 2 small bottles and the reviews were not good

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Wellanail-logo

Vastaus yritykseltä Wellanail

Hello Gina,

Thank you for your review.

All returns are processed in accordance with our return policy. We want to learn more what happened with your WellaNail. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Tracy from WellaNail

Saanut 4/5 tähteä

Cancel fungus treatment

I tried to cancel my order immediately to no avail only to later get a text that orders were usually processed w/i about an hour.

Was hung up on twice before a rep actually helped.

17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Review Title: DECEPTIVE UPSCAMS AND HIDDEN SUBSCRIPTIONS! My Rating:negative 10

Total scam artists.
Be extremely careful with this company. My experience was a series of deceptive marketing tactics, hidden charges, and blatant lies from customer service.
• The "Sneaky" Upsell: I ordered two bottles, and was immediately redirected to a page offering three bottles for a "better price." It was framed to look like an upgrade; instead, they charged me for five bottles total AND “priority shipping” when I never agreed to it.
• Hidden Subscriptions: Check your PayPal/Bank statements! Under the name "Commerce Core," they signed me up for an unauthorized subscription without my consent. I only caught it because I checked my PayPal activity immediately and cancelled it.
• Dishonest Communication: When I tried to cancel the accidental order, support claimed that within just 15 minutes, it had already been packed and shipped. They only changed their tune after I filed formal claims with PayPal and my credit card company.
• The Contradiction: One representative (Victor) told me I couldn't get a refund until the items were delivered. Yet, exactly one minute later, another (Carol) emailed to say they had "intercepted" the order and issued a full refund.
They only gave me my $217.92 back because I involved my bank and PayPal and relentlessly emails and chats. This site relies on confusing layouts to overcharge you and then lies about shipping to prevent cancellations. Total scam—stay away!

I have also emailed my bank with screenshots of the messages from Victor and Carol so that the company cannot try to dispute the refund.

(In the spirit of transparency I used AI to write this because I was so angry and wasn’t making any sense. I had to compile all the different emails and messages into Gemini to help me make it sound like a cohesive review!!)

14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Wellanail-logo

Vastaus yritykseltä Wellanail

Hello Lisa,

Thank you for sharing your experience with us.

We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place,

An order is created only after checkout is completed and payment is confirmed. We offer one-time purchases as well as subscriptions. Any add-ons, including subscriptions, must be confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.

After reviewing your communication with our support team, it appears that the matter has been resolved.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
Tracy from WellaNail

Saanut 1/5 tähteä

The advertisement is very convincing

The advertisement is very convincing. However, this product does absolutely nothing. I tried it; as directions indicate; for about 3 weeks. Since there wasn't even a spec of improvement. Extremely disappointed. In my opinion, do not purchase this item. It's a waste of time and money.

20. tammikuuta 2026
Oma-aloitteinen arvostelu
Wellanail-logo

Vastaus yritykseltä Wellanail

Hello Jeanne,

We appreciate you taking the time to provide your feedback. Ensuring that our products align with expectations is important to us, and we take this type of concern seriously.

As we could not identify your order from the details shared, we have requested more information via email. Please review your inbox when you have a moment so we can proceed with reviewing your case.

Looking forward to your reply,
Tracy from WellaNail

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