Orivellepen Arvostelua 11

I NEED TO RETURN WHAT WAS DELIVERED AND HAVE MY VISA CREDITED. WHAT ADDRESS DO I SEND IT TO AS NOBODY IS GETTING BACK TO ME!!!! THIS IS UNREAL AND AFTER READING THE REVIEWS NOW, I WILL CONTACT BBB AND REPORT IF I DON'T HEAR BACK FROM SOMEONE

Be very wary about ordering from this company. I bought one pen, and after using for a couple of weeks (without much effect) I got an email offering me a discount on a repeat order. I glanced at this email then closed it. Within minutes, I got a message thanking me for my new order of six more pens! Checked my bank account and they'd already taken the money from me. I emailed immediately to cancel the order and they said it was too late, as the order had already been despatched.

In short, absolute scam! I contacted my bank and reported Orivelle for fraudulent transactions.

Based on Orivelle's add for 2 pens at $13.99/each plus one free I ordered that package. When the invoice showed up it was for $41.97 plus tax. Basic math skills tell me $13.99 x 2 = $27.98, not $41.97. Not what I was expecting. I immediately tried to cancel the order (repeatedly). Contacting them solved nothing as they said the order had already been processed and it was too late to change anything. (This was BEFORE the order shipped). Their advertising is very deceiving since they charge $13.99/each but for all three. Where is the free one? The bottom line is their advertising is deceiving and they have proven themselves to be untrustworthy and uncaring. Whether their product is useful or not I don't
(and won't) deal with companies that can't (or won't) be straight up with their customers. Needless to say I won't be ordering again. Shame on Orivelle (or Astronara), however they refer to themselves.

My sister put an order in for £11 today and has phoned me in an absolute panic because three payments of £35.97, £41.94 and £44.75 have been requested by this company from her bank account. Reading the reviews on Trustpilot it seems that many people have had the same experience ordering from the company.

Her bank has stopped the second and third payments but can't do anything about the first without proof that her order was for £11. Let's hope that the company respond to her email and refund the difference.

Jeg læste med interesse annoncen på BT.DK
Her blev jeg fristet til at købe en pen.
Det betød at jeg blev bundefanget i hjemmesidens tilbud og betalingsfelt.
Der blev vist et tilbud med 3 pen til 75 kr. pr. Stk hvor man så fik 3 pen gratis, og fragtfri levering.
Jeg besluttede at købe dette tilbud, jeg registrere mig i betalingsfelterne med adresse osv. samt opgav mit visakort i betalingsfeltet, jeg havde forventet en købsopstilling med faktura osv. men i stedet blev der øjeblikkelig trukket 2 køb på 2 x 6 pen med 2 hævninger på henholdsvis 449 kr. samt 372 kr.
Jeg skrev tilbage til kundeservice at jeg havde fortrudt mit køb og ville annullere købet, men Adlibris Orivelle svarede 30 min. Efter at pakken var desværre allerede afsendt og kunne ikke stoppes, min eneste mulighed var at returnere pakken når jeg modtog den og Orivelle tilbød at fremsende formularer der skulle udfyldes
Når man havde fortrudt købet, men returnering er til USA for egen regning.
Jeg skrev så at jeg gerne ville have fragt papirer og oplysninger, men de kom først efter 3 dage, derfor er de fulde af løgn, så hold jer langt væk fra dette firma. Jeg har afvist at få tilsendt retur formularer, for man aner ikke hvad de er vedhæftet når du åbner de filer.
Jeg vil på mandag lukke mit Visa kort i banken. Jeg har også klaget til BT, at de medvirker til denne form for svindel, men de er ikke vendt tilbage.
Hold jer væk fra annoncer på BT.DK

Dont use their website.
During checkout there are so many popups of extra pens or other products that jump up fast where you may be clicking as they appear.
There is NO review of your order before clicking the final pay now.
My confirmation email showed extra pens added I had not been aware of & said to contact them if anything was wrong with the order. I did this immediately but they took hours to respond by which time they told me it was too late to amend & being processed. There had been no option to amend my order myself online . Customer service fobbed me off with repetitive apologies & company procedure that a refund will only be issued if/when I have returned what I dont want, despite acknowledging the time between my alerting them & them responding. No apology offered for inconvenience to customer having to do this, especially as it is only necessary due to their appalling checkout & then their inefficiency to respond.
In my circumstances it was not just inconvenience but impossible- which I stated to them at the start, being bedbound & for serious health reasons living in total isolation. I explained it is impossible for me to return & asked for a goodwill gesture to refund as it was their fault.
They would not & repeatedly told me to get someone to do it (which I dont have the luxury of). Disgraceful correspondence.

Keine Stornierung möglich, obwohl man sich direkt gemeldet hat. Ist angeblich schon alles verschickt. Die Zahlungsweise ist etwas undurchsichtig.

Bestilte og skulle angive betalingskort inden tjek ud. Ved tjek ud lader det så til, at der tilføjes ekstra varer - hvilket først kan ses på mail med ordren. Skynder mig at annullere ordren, men får mail retur - varerne er allerede afsendt - hvilket nærmest ikke kan lade sig gøre.

Jeg har valgt at spærre alle mine kort - og har på mail nægtet at modtage varen. Hvis pakken dukker op - hvad jeg ikke regner med - beholder jeg alle de 12 tuber, som jeg kun har bestilt én af og nægter at betale, så kan vi tage en retssag på det her bondefangeri. Værste skuffe firma.

They double charged me, added tax, charged in a different currency and even though I sent through a cancellation immediately they said it was too late by the time I emailed, said the order had been processed but this did not take place for another 24 hours and the product is made and delivered from China not America, do not order from them

What a nightmare. I ordered two pens and because I exited out of the next page offering more pens, I was automatically made to purchase six more pens. I cancelled within minutes, but had to provide evidence of purchase over and over to get an RMA and had to send photos of product and receipt. And even after I did all that, I was asked to send more photos. This company is horrible to work with.

It's really a good product for nail fungus care