WeFibre Arvostelua 

Had wefibre installed at home, a little slow getting in contact, but once the installation date was booked the whole process was painless, the guy who came to do the installation was very polite very professional and did very good neat job, he explained everything he was doing and completed very quickly. The actual speed is quite as fast as advertised but is still very very good, Thanks

Haven’t answered my query or my call for help

First person to connect us said he couldn’t ? Josh who was second was very good, He was quick and efficient. Overall went well and am happy with speeds.
Would recommend.

From ordering my wefibre, to being installed, it was a smooth process. I could log in to my account and see the progress of my order. The engineer who installed, was very professional.

Can't fault the company. Pre-installation queries were answered promptly. The installing engineer was punctual, polite and very helpful in explaining what he was going to do and again in how to get the best out of the router once it has been installed.

Great product when finally delivered 2 years later than originally advertised. WeFibre went out of their way to deliver a 'non-standard' rural install. Amazing speeds compared to our old FTTC service at a very competitive price.

The fibre connectivity is impressive, speeds are terrific. But the communication before installation was almost entirely absent.

Very professional

Home installation was excellent and installer was very accommodating. Broadband speed as advertised at close to 1Gbs.
Connection to the main network though was frustrating as route was changed several times throughout the year finally settling on the obvious route. Even then the final cabling to our group of houses took longer than promised.

Excellent customer service. I had an issue concerning my account and it was swiftly and very efficiently resolved.

Cant fault the engineer, took his shoes off and left them on matt every time was in and out of house so there was no dirt on carpets, hoovered up after himself after drilling and took all rubbish and everything away with him, nice guy very approachable and happy to answer any questions. 10/10 service

Setting aside the 18 month delay and endless excuses in getting the promised broadband installed, our experience with this company was shockingly bad. As well as broadband, we decided to transfer our landline to WeFibre. Final installation appointment was booked, but the day before this was due to happen, thanks to the premature action of WeFibre, and without our knowledge or permission, BT disconnected both our broadband and landline. We rang WeFibre. The promised call back never happened. My husband and I both work from home. You can imagine the scenario. No-one at WeFibre cared or had any sense of urgency at all. When the engineer arrived on Friday morning he said due to "technical issues" we wouldn't be getting connected after all and it would be "sometime next week". This set the pattern for 8 days with no broadband or landline, endless frustrating calls to the world's most dreadful call centre, repeated failures to either call us back or meet promised deadlines. Excuses for lack of progress changed daily. It became clear to us that a) the call centre appear to be nothing more than glorified message takers, without even rudimentary technical knowledge and b) have little or no control over the people on the ground (Telcom); we knew more about what was happening (or more accurately not happening) in our street as we used to go and look-mostly it was tumbleweed, despite being assured workers were 'on site'. When, after 8 days of unbelievable stress and hassle trying to do our jobs with mobile phone hotspots, we got connected, we still had no landline. The crowning glory was ringing the call centre on the weekend we discovered this to be told someone "would contact us in office hours" which means Mon-Fri 9-5. Perish the thought anyone has the temerity to have a technical issue "out of office hours" or that a person may be reliant on a landline to speak to family or medical services at a weekend. I could rant on for hours. I have no confidence in this company. WeFibre have been quick to pursue ME to 'confirm my connection' so they can collect their 4.5k of public money ('the voucher') for this abysmal treatment. Suffice to say we will be putting in a detailed complaint to WeFibre, and also to Ofcom. I have also reported this to the Govt Dept in charge of this scheme.

My last dealing with support at Wefibre was absolutely 5 star and Emma was spot on and very pleasant.
The reason I have given only 2 stars is because of my dealings with Wefibre since placing my order 20/06/2023 was appalling in the extreme. Hours spent trying to get connected by phone and promises to return call which never happens. I think without exemption my emails have not been acknowledged or replied too except for help from EMMA

The Engineer, Josh, was really helpful and efficient. He had everything neatly set-up in a very short time and made sure that we knew what to expect before he started. We couldn't have asked for better service.

Kev, the installation engineer was superb. Great attention to detail ensuring a very tidy neat job. Very good at explaining the details. Top man

After the installation all of our devices connected to the Internet except for my HP laptop. The team very patiently worked through remotely reconfiguring the router until it talked to the laptop. It took a couple of days and several phone calls but communication was good, prompt and extremely helpful and polite. Thank you to Ashleigh and the network team.

Nathan and all at WeFibre have been so helpful and efficient. They responded to my query straight away and sorted out the contract I was on. Service so far has been very reliable.

From start to finish the whole process was simple and must say that Josh the engineer who installed the fibre was top class and nothing was to much as I needed to relocate my router to a different room

Although not yet fully connected to the internet, the service engineer JJ, was very professional and helpful when fitting the connections in my house. He answered all my questions politely and is a credit to the company.