Friendly, very helpful local firm with top notch customer care staff. Always looking at ways to help. Great service & no AI robots to contend with… real people!
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Superb company, I have been with them for over two years, great connectivity and when there has been an issue they offer great customer service. When I have called the phone is always answered immedia... Näytä lisää
Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... Näytä lisää
Yritys on vastannut
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Alncom
Yrityksen kirjoittama
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Yhteystiedot
Alncom, NE662PF, Alnwick, Yhdistynyt kuningaskunta
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Erinomainen
412 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
When first asking about internet…
When first asking about internet nothing was a problem great work thank you
29. toukokuuta 2026
Superb company
Superb company, I have been with them for over two years, great connectivity and when there has been an issue they offer great customer service. When I have called the phone is always answered immediately by a human, (such a refreshing change), and immediately I was connected to someone who can help. I highly recommend the company and their services.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Refreshingly good customer service.
Friendly, very helpful local firm with top notch customer care staff. Always looking at ways to help. Great service & no AI robots to contend with… real people!
28. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you Mark, we are delighted that you are happy with the service you have recieved from our customer service team. We are always happy to help and will always go the extra mile to provide the best service possible.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
The Alncom team were organised and…
The Alncom team were organised and efficient. They communicated well and we now have very good broadband.
22. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you for your continuous support and kind words, we really do appreciate you taking the time to share your experience.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fast broadband…
Moved over to Alncom broadband last Tuesday and was very impressed by the team who got me connected. They worked hard outside then wired up the router etc. Checking all rooms to make sure I had the right speed. Finally they put router code on my smart tv and ipad saving me the trouble. No more rings spinning round when streaming. Would highly reccomend.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Carol, thank you for taking the time to share the experience you have had with our teams at Alncom, we really value your words. Its great to know that Callum and Lewis got your devices up and running and you have no more buffering.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
From first contact by Alncom we have…
From first contact by Alncom we have been nothing but totally impressed. Whether it was the guys who surveyed our house to the engineers who installed our connection to the support staff who are always ready to help we’re absolutely more than satisfied. Our full fibre broadband connection has more than trebled the speed … and that’s on just the basic package … whilst saving us money each month … that was after another B-ig T-elephone company informed us full fibre would never be available to us direct to the house or our small rural community … excellent service by Alncom … highly recommended.
15. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you Rob for your kind words and for giving us 5*s. We really appreciate the continued support from you as our valued customer.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
The Alncom team did a great job…
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal mess and ran the cables through our garage to hide them. Well done Team Alncom!
12. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you Thomas for taking the time to share your experience you have had with our Alncom teams and giving us 5*s, we really do appreciate it.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
An efficient and professional team
Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his way to solve problems in a user friendly way. The office staff were responsive and it is so refreshing to talk to real people.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you so much for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Vastaus yritykseltä Alncom
Thank you Geoff for your 5* review and taking the time to share your positive experience you have had with your Alncom Broadband, we really do appreciate it!
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great company, lovely staff.
We have used Alncom for years, we live in a very rural location and the hills make connectivity challenging. Nevertheless Alncom have managed to successfully keep us going and when it flickers they fix it.
People are unfailingly helpful and efficient.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Jane, thank you for your continued support and your kind words, we really do appreciate it.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Brilliant
Reliable, local, excellent customer support (sooo much better than the big multinational providers) and really good value for superfast broadband
15. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you Mark for rating our customer support as excellent, we are very grateful to you for taking the time to share your positive experience you have had with our teams.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Vastaus yritykseltä Alncom
Thank you Mr Clark for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fast and dependable.
Service has been fast and dependable since it was installed a year ago. First technical issue was today when the internet went off. When I phoned I was told the fault had already been traced to a nearby exchange and engineers were on their way. It was up again within half an hour. Very impressive!
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Dennis, we really appreciate you taking the time to write your review and for giving us 5*s.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Really happy with our experience
Really happy with our experience. We’ve been kept in the loop all the way, staff are lovely helpful and friendly. The chap who came to fit everything came on time, was polite and done with in the hour. Best internet we’ve had in 12 years of living here!Would certainly recommend!
8. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you Emma, for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
We are very grateful to you and look forward to serving you as our valued Alncom customer.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great friendly service.
Internet speed has never dropped it the whole time I've been with them. Unlike my last supplier.
Not had a single issue and would recommend them to anyone.
13. toukokuuta 2026
Vastaus yritykseltä Alncom
Hi Peter, we are truly grateful to you for continued support and being our valued customer, thank you for the 5*s!
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Vastaus yritykseltä Alncom
Thank you Thilina, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Great team, sorted out my query and supplied the product needed in less than a week
Really fast response when i had a query. Options were discussed professionally and knowledgeably. I had the pleasure of having a young man called Ben attend my home. What a lovely lad!! Very respectful of my property, professional and knowledgeable. Listened to what i was looking for and sought out to achieve that for me. He then made sure i had the right product and advice was given in a way i could understand. Overall really impressed with the service i received today and wanted to give Ben a shoutout as i usually get worried when i have work people in the home but he made it a good experience. Thanks guys!
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Emma, thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Ben, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great Service From Alncom
Service from Alncom is fantastic. The day of installation was smooth running and I was informed of everything. I’ve had no issues with my connection and the customer service is fantastic.
7. toukokuuta 2026
Vastaus yritykseltä Alncom
Hi Rebecca, thank you for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Amazing
Amazing communication and customer service from the start. Everyone is polite, professional and friendly . The installation was quick and well carried out, with excellent follow up service.
Fantastic product and would definitely recommend, great local company.
7. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from our teams, we will always do our utmost for our valuable customers.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Installed fibre for us and helped us…
Installed fibre for us and helped us move contract with generous offer
No confusing and distant communication, just straightforward and accurate advice from a local company and far superior to the nationals
Glad we changed providers to Alncom
11. toukokuuta 2026
Vastaus yritykseltä Alncom
Thank you Anthony for your kind words and the glowing 5*s, we are very grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you need any support in the future no matter how small your query is we are here to help.
Please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
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