BeFibre Arvostelua 

Highly reliable speeds and great customer service
I have been using BeFibre for my broadband and I am very happy with the service so far. The internet connection is incredibly fast, very reliable, and I rarely experience any drops or interruptions.
The customer service team is also a massive plus. Whenever I have needed to get in touch, the UK-based support staff have been quick to answer, polite, and genuinely helpful in resolving my queries.
The only reason I am giving it 4 stars instead of 5 is that the initial installation process was a little bit more complex and took a bit longer than expected to get fully up and running. However, now that everything is set up, the actual daily performance has been brilliant. I would definitely recommend them if you are looking for a fast and stable full-fibre connection.

Avoid at all costs. The worse customer service department and after sales service known to man. No understanding. Empathy . Horrendous

My befiber was installed on tuesday and went off on the friday i called on the following tuesday and spoke to amber she was pleasant and finaly got our broad band back on

Awful company. Notified as per contract 30 days in advance to cancel in writing to the email provided in the contract - exactly as instructed.
Not only did they didn't cancel, they charged me £48 instead of £30 that I had up until then. Customer support has been refusing to acknowledge the cancellation.

Beware of their exit fees.
I could not recommend.

So despite my review being pending,because Befibre wanted more information,they still have not answered my question as to why the WiFi cuts out

I genuinely cannot believe how poor BeFibre's customer service has been.

I contacted BeFibre after my cat chewed through the cable behind my TV. I was informed that an engineer would need to visit and that there would be a £100 call-out charge. Fair enough. The damage was my responsibility, and I had absolutely no issue paying for it.

The engineer arrived, spent approximately 20 minutes at my property and repaired the cable. Before he left, I checked my broadband speed and discovered I was receiving roughly HALF the speed I'm paying for. I raised this with him, and he advised me to leave it a day or two and test it again.

I did exactly that. Nothing changed.

So, I raised a support ticket with BeFibre, expecting a reasonably straightforward investigation into why my connection was performing so poorly following the repair.

Two weeks later, I am still no closer to a resolution.

Instead, I have been subjected to an utterly ridiculous cycle of being asked to perform the same troubleshooting steps over and over again, despite repeatedly explaining that I have ALREADY DONE THEM.

It's as though nobody actually reads the previous correspondence. Every response feels like I'm starting the entire process again with someone who has absolutely no idea what's happened before.

What makes this particularly infuriating is that BeFibre had no difficulty arranging an engineer's visit and charging me £100 when the problem was my responsibility. Yet when I report that I'm receiving only half the broadband speed I'm paying them for, suddenly getting anything resembling meaningful technical support seems virtually impossible.

I don't expect miracles. I don't expect instant solutions. What I do expect is a company that listens to its customers, reads its own support tickets and takes some responsibility for resolving problems instead of endlessly recycling the same generic troubleshooting instructions.

Two weeks of wasted time, repeated explanations and absolutely no progress.

BeFibre might want to spend a little less time telling customers how good its broadband is and a little more time making sure they're actually receiving the service they're paying for.

At this point, the most impressive thing about BeFibre isn't its broadband speed. It's the speed at which it can take your money compared with the painfully slow process of getting an actual problem resolved.

Absolutely dreadful customer service. I would struggle to recommend BeFibre to anyone based on this experience.

Excellent set-up and initial customer service. When I had a fault, they sent an engineer round within a reasonable timescale.
Whether it is since they joined Zooom or, like many other service providers, they treat their existing customers pretty awfully.
Can cope with the less than useful router, the download speeds that are less than half that is billed for but it is the 'loyalty' offer that deserves a rating between 1 and 2. As a much valued customer your can have a new contract for £3 a month more, rising to £6 a month more even though we have been actively selling to your neighbours at a lower rate, and still are now, because they will be new customers who will have to wait for their 'loyalty' hikes.
Very disappointing after a great start.
UPDATE 7 days on and have received no contact from BeFibre, which further confirms the initial review I made. As a result, I feel they deserve to be downgraded from 2 Stars to 1.

BeFibre were the first to bring proper full fibre into our village, and I was the first to sign up down our close. I’d been waiting for a real fibre connection rather than the old copper service, so it was a massive step up.

Going from 30Mbps copper to 1000Mbps to then seamlessly upgrading to 2300Mbps on the same fibre line has been fabulous!

I’ve been with them since then and the service has generally been excellent. The connection has been reliable, and when I’ve needed them they’ve been straightforward to deal with. Glad I got in early - I’d recommend them to anyone.

With the rebrand to Zzoomm it’s been a seamless transition, have to say their billing process and portals a great improvement.

Recently renewed contract and it is impressive the team sorted the contract renewal so I wasn’t out of pocket in terms of making sure the monthly fee balanced out all correctly and so I wasn’t over charged, without me needing to ask.

That’s as honest, classy and professional as you could wish for from any company :)

Probably the worst Internet provider I have ever been with, my contract runs out it a few days and I won't be staying with them, speeds are true if you was to stand next to the router but you would need to buy additional mesh set up if you in anything bigger than a rabbit hutch and even with a mesh as soon as you are away from the router it drops dramatically

I was having problems with my internet WiFi connection and phoned BeFibre. My first call was unsuccessful due to interference with the line. I phoned again and spoke with a lovely lady called Amber. She fixed the problem and was informative about the reasons why. She helped to renew my contract in November before finalising the call. I was impressed with the service I received and would highly recommend BeFibre.

Spoke to a man named Thomas E who was fantastic with helping me get my wifi up set up today, I’ve had few phone calls with him and he has been very pleasant and friendly every time. He was prepared to answer any questions that I had and was patient as my signal wasn’t the best at the time of today’s phone call. 10/10

Soham was very helpful in sorting out any questions i need answers to.

Just rang to renew my contract, spoke to Bradley, very quick and easy, a lovely young man to deal with

Jesson was very helpful .with explaining my account.and helping me renew my contract.Thankyou very much.

Been with BeFibre for the last four years, The broadband and service I’ve received has been great, just renewed my contract for another 2 years with the help of RAFF for another unbeatable price .
Thanks to all the team !

Bradley has helped us a great lot today with renewing our contract, offering us a contract which best suited us. He was super polite, helpful and kind. Massive thank you.

My current deal was coming to an end so I called the loyalty team and spoke to Christian who was very helpful polite and efficient and came up with a good deal for me

BeFiber the brand & Bethan A++(Staff) both amazing, speedy & professional.

Highly recommended.

Absolutely ridiculous company!
Customer service rubbish and to be honest can’t wait until our first contract is up to change provider!

Tamayra on the loyalty department was excellent at explaining about products and renewal options.didnt feel rushed or pressured .have had no issues with be fibres service for past 2 years