WeFibre Arvostelua 

We were expecting installation for the WeFibre FTP service a year ago. We get no updates from WeFibre except when we contact them and ask, and even then all we are told is we are working on it, we don't know when it will be installed, it should be soon. We recently had to renew our existing broadband for another year because WeFibre cannot get their act together.

I had my WeFibre broadband connected by JJ yesterday. He was very friendly and professional and did a meticulous job. He explained what he was going to do, carried out the work, showed me the results and answered all my questions very satisfactorily. Very happy with the result.

Installation by JJ was professional and efficient. He was very helpful in showing us how to link our devices to the wefibre service.

Good contact
Fault on installation but sorted in 3 days
Good download
UpLoad

Communication was really good,kept informed of progress of the link-up in the area,till the final connection.It took a long while to happen,or maybe I was expecting too much too soon . But a very good service . Although still waiting for my phone line to be connected,my broadband is fine. Thank you .

I lost my voucher code for the free install. I expected to be told it wasn't their problem and I would have to pay. But after a brief online chat and a search in to my email history, I was pleasantly surprised to hear I wouldn't have to pay. A lot of companies wouldn't have done this. Nice to deal with someone who honours their word.

Installation was booked for a 12-2 timeslot. Josh phoned a good hour before that saying he was in the area. Pretty quick and easy installation (I presume), no mess made or left behind and generally a great experience as a consumer. Happy with the service and top marks for Josh the engineer 👍

Very efficient

It took a month from ordering to getting it set up which was a bit long for me as such I’ve had to pay another month with my previous supplier so for this period I have paid bt and wefibre.

Also there was a mix up with the installation the wire was placed in the wrong place externally so when the internal part needed doing it could not be done. Then another visit was arranged where both internal and external people came so got sorted in the end but it seemed a bit over the top that nearly 6 people were on my site to fit broadband.

Hopefully the service and speeds will be good though.

JJ arrived to do our installation, asked where we would prefer router and equipment, assessed how he could best achieve it and then did the work. Tidied up as he went, including hovering dust while drilling. Completed instal is hidden behind piano, cables are invisible and router sits on piano. Well done, good job.

Public Advertising Dishonest/Misleading

Several adverts made, together with prepayment that full fibre wifi connection would be occurring in Portinscale. Turns out this was not correct - no explanation provided.
For several months no information as to status of project until recently it is clear it will not happen.
Presumably this is because expensive work is need to get fibre to the property - not admitted.
So advert dishonest or at least misleading
Speed of information provision as to the situation not prompt
WeFibre has had use of prepayment fee for several months - refund alone is not appropriate - this shoudlbe with compensation - usual is interest over the time period of bank rate plus 5% in addition to the refund.

Superfast Broadband. Never knew it could be this good.
Many thanks Wefibre

JJ listened to how we wanted the wiring and router positioned. He worked carefully and methodically and explained everything. System set up then worked perfectly

Spot on we live really rural what a great service thanks we fibre

JJ and Josh turned up to install our new fibre broadband. They were really polite and helpful, did the installation well and kept everything tidy. I was really impressed. The broadband is superfast!!

Installation a bit delayed because of installer illness. Lengthier installation which involved the fibre cable needing to be replaced. Otherwise efficient and problem-free but the speed is nowhere near 1gb. Best achieved so far is just over 300mb.

A quick efficient installation. Installer on time and courteous.

Excellent and courteous work

Been trying to get my Internet fixed for 4 days it's only been active 6 days and already has a fault , poor customer service on phone still no further on or fixed and was told would book a engineer still waiting for that, shocking tbh cheap for price but awful service

I have waited a while for my fibre broadband to get installed. This is due to the fact I’ve not been well and had hospital appointments to attend. WeFibre were good once I got in contact with them, after I knew they had come to our village. They had the line ready to install into my house, then arranged a day to call in and connect to my house. A pleasant guy arrived on time, and within a couple of hours had installed and had it up and running. Very efficient guy who knew exactly what he was doing. He also cleaned up whatever mess he made. Also left card for contact number in case of any trouble occurs. Very pleased with service so far.