WeFibre Arvostelua 

The empathy and helpfulness and patience of your employee.
I was ringing to set up payment from my own account, following the recent death of my husband.

Good quick professional installation. Friendly installer. Ethernet cable needs to be longer giving the customer more choice on where to position the router.

Good customer service but the lag from booking to installation needs to be reviewed.

Both engineers (inside and outdoor install) were friendly, efficient and knowledgable. Minimum disruption. There was quite a gap time wise between the outside and the final set up (didn’t cause a problem for me)

Having seen the WeFibre router before we moved in, I called them on the day we moved … …sorted and connected on the same day! I even got a call later that day to check I was happy with it. Fantastic service and great internet speeds too!

Rock solid fibre broadband at an unbeatable price. We've had only two issues with dropouts with 4K streaming over the last few years and each time the support team have sorted it; first time with a new.router and last time with a remote router firmware update. None of the usual, 'it must be at your end and if we come to fix it we will have to charge you!'.

In short, this is one of the few genuinely great services available in our society. It does what it should!

A sham company. I had a leaflet through the door saying that WeFibre were offering fibre in the area. I ordered WeFibre broadband. I called up and asked how long it would take for broadband to be installed. The person said 4-6 weeks. Five weeks later, I call for an update. The person says they only work in reception and will get someone to call me back. A week goes by, no phone call. I call again. The person on reception takes my details. A week goes by, no phone call back. I call for a third time. Can I speak to a manager? 'There are no managers available.' What are they doing? 'They're in meetings.' Which team are supposed to be calling me back? 'The Telecoms team.' Can you transfer me through? 'No'. When are they going to call me back? 'I don't know.' The people on reception are obviously young and it's one of their first jobs. The managers/supervisors are complete cowards who will not come to the phone, and they let the staff on the front line have to deal with frustrated customers. I think this company are just saying they are providing fibre broadband so they can milk government subsidies or something similar, because they don't actually appear to be a legitimate organisation. I can't be the only one experiencing this, so I can't see how this company has so many good reviews on this site. Appalling customer service. Appalling company. Avoid.

My very elderly Dad (who is quite vulnerable) lost his phoneline due to a fault. We were really concerned as this is his only way to reach help if he needs it. We Fibre came quickly and rectified the fault. My dad's phone was up and running again very quickly. We received a very professional and dedicated service, and would have no hesitation in recommending We Fibre to anyone!

We were looking for a broadband supplier that would provide us with a better service than sky could offer. The broadband that wefibre offered was superior at a fair price, the customer support offered by Ashleigh was first class, she knew her subject matter and offered clear advise and kept me informed throughout the installation.

On the day of installation max arrived and completed the installation without any issues, again Max’s customer service was first class and the installation was completed quickly.

Big Thankyou to Ashleigh and max, both a pleasure to deal with.

If you are looking for an alternative broadband provider with a more personable touch, I’d highly recommend wefibre, thanks again Chris

Can't fault anything. The transition over went well. All staff that we have dealt with have been great.

Brilliant service from WeFibre. The outside installation was quick and mess-free. Kev, the installation engineer, was friendly, knowledgeable, and explained everything clearly—even showing me the fibre splicing process, which was fascinating.

There was an issue with the external line, but Kev reassured me the pole team would fix it, the pole engineer arrived the following morning, checked everything, and had me connected within minutes. He also explained the connection would take a few days to settle before reaching full speed.

From start to finish, the whole process was smooth, professional, and hassle-free. If WeFibre is available in your area, it’s an absolute no-brainer.

Avoid TalkTalk. See my review on them.

Thanks to the technical support guy who put me in the full picture of your broadband speed capabilities and how to get the 1000Mbps, by using the ethernet cable if need be. He confirmed that the maximum WiFi speed we are getting now of around 450Mbps download is expected from the current WeFibre broadband service. He also promised to re-check the speed signal in our area.

Hope you keep up with your good services to help us dealing with our internet affairs smoothly.

Although I did have to wait longer than projected for the Superfast Internet it is absolutely worth it!
The external team were fab and Jay-Jay who set up the internal connection was meticulous in his detail and so tidy in his work.

The Support service is excellent especially Ashleigh, who was most courteous, attentive and helpful with her advice. Thank you. Keep it up.

They have left us without service for days, no reasons were given and not estimate time when the service will be reactivated.

They basically walked away!

Good. No issues yet

We are writing to express our significant dissatisfaction with the duration it took to restore our internet service, which was out for six and a half days. While we recognise that once an engineer finally arrived at our property, the service was restored promptly, this incident highlights a concerning issue. The efficiency of the repair once a technician was on-site suggests that the prolonged outage was primarily due to a lack of available personnel at WeFibre, rather than the complexity of the fault itself.

Furthermore, we were disappointed with the customer service's inability to provide any alternative solutions during this extended outage. It would have been helpful if your team could have suggested temporary measures, such as providing or recommending 5G dongles, to help us stay connected, especially given the critical nature of our internet service for our livelihood. In this day and age, it's crucial for service restoration work to be carried out over weekends as well as weekdays. The delay until Monday for a resolution, as communicated by customer service on Thursday, clearly indicates a lack of weekend staffing, which is unacceptable for an essential service provider. This is the second significant service disruption we've experienced since becoming WeFibre customers, which is a considerable concern for us regarding the reliability of WeFibres service.

I would strongly advise others to avoid WeFibre. The phrase "you get what you pay for" truly applies here, as the cheaper-than-average price reflects a second-rate service.

Even the initial installation of the cabling to our property was poorly done, which set the tone for future issues. I urge potential customers to steer clear of this company.

Communication with this company is excellent. Very helpful staff. Excellent signal at a reasonable price.

We are very happy with our new WeFibre broadband connection, it took longer than expected to be connected to the network but now that it's up and running it's great.
Not currently hitting the 1Gbps connection promised but certainly getting over 500Mbps consistently up and down.
We were told it will take a bit of time for the connection to settle and speed up.
Will wait to see as it's been live for just over a week.
Overall communication has been great with WeFibre.