Warner Hotels Arvostelua 

Hotel looks tired internally, grounds well kept, staff friendly, Mariano in the restaurant stood out against everyone. Very attentive and calmly smiling, look after this memberbof staff.

Car park is a considerable uphill distance to the south wing reception. We were offered the use of trollies but no assisatnce and no trollies available. We wanted coffee and cakes at about 4.30, no cakes available and when we asked for mini plates instead we were told the kitchen closed 5 minutes ago and the chef was preparing the evening meal. we had two coffees and a packet of crisps, not a good start to our holiday. Bacon so tough i could not cut it with a knife at one breakfast. One evening meal we were told at least three mains were not available so we made alternative choices. Both were served cold, mine felt as though the centre had not been thawed enough. Both were changed, mine was OK but my wife's still not OK but in order not to make a fuss she did not change again. Dessert was no better, we asked for two blackberry and apple crumbles, no custard and with ice cream. Mine turned up as a large plate of fruit, no crumble and two scoops of ice cream, the other was more fruit virtually no crumble and no ice cream. We just looked on in amazement. On asking about checkout we were told that it was 10am. We said that we were scheduled to go for breakfast at 10am, could we have breakfast and then clear the room. No was the answer the card will stop at 10am and the room closed to us. We were told to remove our luggage before breakfast. On checkout no trollies were visible so I made three journeys to load up our car. This was booked as a surprise for my wife's 81 st birthday, but it was spoiled by the feeling that we were in a school or institution and that we must obey the rules. It seemed that they were short staffed and sometimes when we asked for assistance they were dismissive. We had been to Warners 10/12 years ago and at that time had no problems. Sorry warner we will not want another Warners holiday. The day after our return I was so upset I sent an email to the CEO and as of today a week later not had the courtesy of a response. Wow.!!!!

At last I have an email reply from Warners, received yesterday the 13th May, which has taken them almost a month to respond. Nothing from CEO. I have previously responded to their post stay questionnaire
not giving them many stars.

Really enjoyed my stay at Warner Bembridge Isle of Wight.
Staff really helpful, it was clean and food was nice. They had good entertainment and facilities.
I played pitch and putt and my Son used the pool and gymnasium small but enough while you are away. The grounds were beautiful and my son also tried the rifle range.
Kitchen staff were excellent with our waitress bringing water to us the moment we sat down. If I needed anything reception were glad to help.
Would definitely recommend... only down side which no-one can do anything about, was it was a little brrreeezzzy.
Well done Warner Bembridge.

Only arrived at Alvaston hall yesterday, things have gone backwards again. Check in a nightmare. You now have to make your own tea coffee etc from a machine. Where are we wetherspoons.

Recently returned from Cricket St Thomas.
Overall ok, lovely setting but mainly all self service.
Rooms not cleaned until the third day
Drinks SO expensive.
Standards have gone down and prices have gone up a lot.
Meals ok but not brilliant

Ive been coming to warners for 25 years.
Although i understand some of the changes, the cut back on daytime activities is very dissapointing.
Heythrope has really reduced , even from this year.
This is my third visit to Heythrope this year and every time i come there is a reduction in daytime.
The entertainment team are fantastic at what they do, Jo and Kingsley are amazing and fantastic with guests.
Olivia and Debs in Brasserie are particilarly friendly, welcoming and very efficiant.
The evening entertainment is great.
I am in my 50’s now and i hope this is not the way the whole group is going .

Warners describe an experience above the norm, however queuing up in the canteen for the main Christmas dinner is not our idea of what is suggested and we had expected. Warners is also a mix of Butlins and an old people's home. Will never go there again.

Beautiful location, sadly the premium price paid did not match expectations. We have tried to resolve some of our issues via customer service Emily, she, I felt, was quite unprofessional calling us "darling" whilst handling our problem. We had paid for early check in but had no confirmation of this on the itinerary that was sent to us so assumed it was not possible, we were then charged. We ordered a pamper set for the room (£30) - this not not actioned but we were still charged - customer service will not refund these items but are giving us a voucher to spend on a future visit - THIS IS NOT GOOD CUSTOMER SERVICE.
Long queues to check in so stuck in a hot car unnecessarily
Room nice although a very long way from any restaurant or bar
Staff (some not all) dismissive and unhelpful - one lady very good in Travelling Duke for evening meal
Market kitchen staff - mostly on their phones not very attentive, one server decided he needed to separate a table of 4 to 2 tables of 2 so moved our table while we were in the middle of eating, we were in disbelief
The hotel lost hot water for almost 24 hours so we were not able to shower for dinner which was not very nice after a long day
Booked some spa treatments but no robes in room, we requested these but they came hours later and too late for us to use
Booked an afternoon tea, this was double charged and we had to really fight to get one of the charges removed - again, bad customer service

I took my sister for her birthday to Alaston Hall fantastic stay the entertainment team was out of this world and made our stay so enjoyable. A big shout out too to Norma in reception and Emily the bar manager excellent staff. Just few niggles check in is at 3pm and check out 10am for to late to check in and too early to check out. When your only there for one night. I think this is to get more money from you as you have to pay if you want to check in or out earlier or later thats very unreasonable considering the price you pay. That is not the staffs fault but I do think management need to do something about this as it does not fall in line with normal hospitality check in and out policy. The room could do with a few things updating the hair dryer was fixed in and did not reach the mirror and the bathroom door was very dirty and the room telephone did not work. Other than that excellent stay.

lovely hotel very very clean staff were ist class very polite.Only gripe was the car park to far for old people to get up incline should have buggy to help to get to main entrance door.Lovely surroundings

What a wonderful week we had at Bodelwyddan castle from time of arriving till sadly leaving. Beautiful place amazing surroundings. Staff all fantastic made our stay the most relaxed we've been in ages.

We went for our honeymoon weekend. I paid extra to surprise my husband with wine in the room which was forgotten. Had a power cut In the night until 3.30pm next day. Food was poor no emergency lights to get to rooms. No pool or other activities as no power. USB plugs not working pillows lumpy. Staff on reception rude when asking for compensation. Spoilt our weekend

All the clients I have met and spoken with are lovely friendly people. Most client's are retired but still active and expect a reasonable level of service.
The service provided by all Warners personnel has been exemplary however their 2 masters of ceremonies need to address their mode of address to the client's. My brother and I both object (on behalf of all those other quietly / tacitly objecting) to being spoken to as if we are retarded 6 year olds.

Disappointing Customer Service
Beware of the T&Cs when using vouchers. We just referred a friend and made a booking at the same time for the same location and dates as them. I expected that the £50 voucher for referring a friend could be used against this booking, but apparently that's not the case. Instead we have to make another booking within 30 days to benefit from it. We won't have even taken the break that we've just booked by then. Warner, you're effectively not really offering anything. I just spoke to customer service and they are totally unflexible and won't offer anything as an alternative. Warner, this type of behaviour is counter productive and just leaves a bad tast in the mouth. I won't be rushing to make further bookings with you.

We chose Thoresby Hall to celebrate our Golden Wedding on 10th April. Close to home should we need to get back in a hurry. Check in was quick then we were advised to drop off our luggage with the porter who would transfer them to our room before parking our car a short distance away. Parking was plentiful for both disabled guests and general
parking, they also had a good number of EV charging spaces too.
Beautiful spacious rooms with everything we could need iron ironing board hairdryer and safe there was even a small fridge for keeping your drinks cool. More than ample wardrobe space and a beautifully appointed room with ensuite shower.
Dining was buffet style with lots of choice and plentiful, all in beautiful dining spaces we especially liked the smaller dining salons. Entertainment was good bar prices were reasonable.
We also felt that activities were fairly priced.
In conclusion we had an Amazing weekend everyone was so friendly and helpful and although we encountered lots of stairs there was always the option of a lift so perfectly accessible for disabled guests.

All booked for Heythorp Park but I want to play golf for two of the days. No reply from the golf shop, just a voicemail which is full and you get cut off. You try to contact the hotel and are left hanging on the phone for 19 minutes before you give up. AI is annoying and totally useless sending you round and round. No customer care. They obviously are not employing enough staff to run the place. I can’t wait to see someone face to face and let them know what I think, I’ll be there in May!

I arrived there in May and everything changed. Helpful, accessible and accommodating. Played the golf course on two days, hired a buggy and had a couple of very enjoyable rounds. A challenging course.
My experience over the visiting days merits 5 stars.

We have been going to Warners for years and always enjoyed our stay at Nidd - Alvaston - Thoresby - Studley- Bodelwydden, and Corton.
But this past year, it seems impossible to log into our account or contact them by phone.
The company seems to have given up on customer service!

Booked in Feb a hotel for 3 days in June unfortunately in April tried to cancel i did expect to have a bit taken of my full payment as it was a cancellation but no not a penny back or even a change the date .as I didnt pay for cancellation free which I didnt know I had to.
If I thought I would be cancelling I wouldn't have booked but unfortunately something that was out of our control changed everything ..
Never will I book with there's again.
it works both ways hotel and customer work together when issues are thrown up disgusting

Recent family health issues have meant a delay in posting this review.

We are regular visitors to Warner Hotels and hold Platinum Club membership. Overall our experiences have been positive as we love the Warner concept and have over the years enjoyed some fantastic breaks.

However our stay at Alvaston Hall from the 15th to the 19th December 2025 was unacceptable for unfortunately a number of reasons.

On arrival the reception area was cold and uninviting as the feature fireplace was unlit. This was disappointing as the open lit fire was a firm fond memory of our previous visits.

The corridors were also cold.

The Suite was lovely and had everything we could wish for. We did have some concerns however as looking through our windows we were overlooking scaffolding on the exterior of the Fairways accommodation.

We went down to the leisure centre at 1500hrs on the day of our arrival as my partner had booked a manicure. I was going to enjoy a swim, sauna and jacuzzi and my partner was going to join me when she had finished her manicure.

It was at this stage that we were informed that the pool was not open nor was the jacuzzi. I could have a sauna or steam room if I wanted but I would have to walk through the building site of the new uninstalled jacuzzi to get there.

The staff explained that these were pre planned works and that it was unlikely that they would be available during the duration of our stay.
I asked why we had not been informed of the planned works and were told that it was not company policy to inform guests!

I went and saw Kerry the guest customer service manager and told her of my concerns. I got the same reply that it was not company policy to inform guests. I said that we were deeply disappointed with that answer. I pointed out that had we been informed we could have either switched to another Warner venue or amended our dates. Kerry said she would pass my comments on.

On our first morning at breakfast we sat at our table for ten minutes waiting for someone to offer us tea or coffee. It was another guest that told us that was no longer a service that was provided and that it was now self service from a machine. No one had told us either verbally or in writing. A further example of at the least poor communication between the company and the customer.

Our initial reservations of the scaffolding seen through our windows bore fruit when workmen began hammering, sawing and drilling commencing at 0815hrs for two consecutive days of our stay.

There was also regular noise from the accommodation above our suite as we could hear heavy footfall every time someone above crossed the room. Better sound isolation is required.

We had also paid for the VIP experience.

We had no VIP table light to order drinks for the duration of our stay. This despite requesting one on several occasions and there being many present within the room.

On two evenings no VIP drinks tickets were left on our table and we had to request them which led to further delays in ordering.

On two evenings we had to request our drinks order five times for our evening meal. They finally arrived after we had finished our meal. This is unacceptable.

Before setting off on our break I checked my online Warner account for my bookings. It stated that I had no planned breaks ( despite me having paid for it months ago) it also only showed that I had only had two previous breaks. Untrue as we have had many and enjoy Platinum status. On reporting the issue to Kerry I was told that the company is moving to a new system and that previous bookings may or may not be transferred across. As regular customers we put great value on being able to have a digital library of our previous breaks.

When we checked out I made Kerry aware of all of the above and told her that I wished to register a formal complaint. She told me that she would pass my comments forward but did not expect that it would change company policy. She also told me that I could contact Warners directly through the survey that I have now received.

We left feeling disappointed, deflated and flat. This is not the Warners experience that we know and love. There seems to have been a seed change in the service levels, standards and in the company attitude towards its customers.

On completing the complaints process we were refunded the cost of the vip package. No redress for the other issues.

It really has made us seriously consider whether we will continue with our patronage of Warners or whether it is time to find fresh fields.
Other guests we spoke to during our stay also voiced similar sentiments.

To end on a positive note. The entire entertainments team were as always absolutely fantastic and are a credit to Warners.

We had a lovely stay at Bodelwyddan Castle in Wales.
Lovely room, great food and great entertainment.
One young lady who serves the evening meal stood out to us, she is always smiling and very polite, he name was Erin, she was so lovely, thank you Erin.
And thank you Warner hotels.