The webshop is pretty straight forward and easy to use, nothing fancy and nothing unusual. Customer Support is professional but they really should have someone working on saturdays, as that's when... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Habe das White Dwarf Abo abgeschlossen. In den letzten 12 Monaten ist drei bis vier mal vorgekommen das das Heft nicht angekommen bzw. kam relativ spät an. (Zwei bis drei Wochen später). Anrufe bei d... Näytä lisää
Nonostante il servizio dedicato ai clienti sia solo in inglese, gli operatori sono gentili e disposti a venirti incontro. Purtroppo si affidano a compagnie di spedizione tipo evri che per quale moti... Näytä lisää
I had a small problem with my preorder of one of the battle forces boxes delivery ( I'm from Mexico) when Hannah came to my help. She did not only provided excellent service but she also owned my sit... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Yhteystiedot
Yhdistynyt kuningaskunta
- uk.custserv@gwplc.com
- warhammer.com
3,9
Hyvä
431 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We still haven't learned all our lessons
The quality of the miniatures themselves isn't in doubt. The prices and the sustainability of their business model certainly are, but I don't have the time or patience to go into that here. The payment page could use some retooling (just make the PayPal/Visa/etc. icons clickable), and the site itself could be organized more neatly.
Come on, James, you're a multibillion-dollar, publicly traded corporation; you are past the point where not having a near-perfect site is inexcusable. And stop charging for game rules, while we're at it!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you for your Trustpilot review.
We appreciate you taking the time to provide your feedback!
If we can be of any further support with an online order, or if you have any queries, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
I had an issue as a retailer ordering…
I had an issue as a retailer ordering web-only items. I had a cart with several different citadel bases with quantities greater than one. When I went to check out, it went through the whole thing, only to be spit back to my order page telling me that the order can't be fulfilled because one or more items have quantities greater than what is in stock.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Tony,
Thank you for your Trustpilot review.
We greatly appreciate you sharing the experience you had when placing your order. We have made sure to pass on your feedback to the relevant teams to see how best we can improve this process.
If you have any questions or need any further support with your order, please do let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
Perfect
The shipping and the products were perfect. The packaging was careful and protected everything perfectly. 10 out of 10.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Israel,
Thank you very much for your wonderful Trustpilot review!
We are very happy to hear that your order arrived perfectly and carefully packaged. We take great pride in our products and want to ensure they arrive with you safely.
If you ever need any support with your order, please let us know at uk.custserv@gwplc.com and we will be happy to help!
Have a great rest of the day.
The Emperor Protects,
Quality product
Quality product. Bit pricey but it's warhammer so it's to be expected. Free shipping is easy to achieve thanks to said prices
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Nathan,
Thank you for your Trustpilot review.
It is wonderful to hear that you are happy with both our product quality and the free shipping available on our webstore!
If we can be of any further support with an online order, or if you have any queries, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
This is where I do my doom scrolling lol
This is my second year having WH+ and I still can't get enough, probably never will ! Cant wait for my year 4 minis !
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hi Marshall,
Thank you very much for providing your Trustpilot review.
We are really happy to hear that you are enjoying Warhammer+! We have plenty more exciting content on the way, so be sure to keep your eyes peeled for future announcements!
If you have any questions, or if you need any further support with your subscription, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
Good but could be better if it came sooner
Good way of payment but delivery could be a little bit sooner
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello John,
Thank you for your Trustpilot review.
We really appreciate you taking the time to provide this feedback!
Please do let us know at uk.custserv@gwplc.com if we can be of any further support with an online order or any query you may have, we are happy to help.
Have a wonderful rest of the day!
Kind regards,
Vastaus yritykseltä Warhammer
Hello Sean,
Thank you very much for your Trustpilot review, we really appreciate your feedback!
If we can be of any support, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
Timely response to grievances
Very good customer service and timely arrivals
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you very much for your Trustpilot review.
We are delighted that our customer service team provided you with excellent support and that you had a great experience when contacting them about your query.
If we can be of any further assistance, please do let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
The Emperor Protects,
Vastaus yritykseltä Warhammer
Hello James,
Thank you very much for your Trustpilot review.
We are really happy to hear that you had an easy ordering experience when using our website!
If we can be of any further support with an online order, or a query you may have, please do let us know at custserv@gwplc.com. We are happy to help.
We hope you have a wonderful time building your models!
Have a great rest of the day.
The Emperor Protects,
It has taken me many attempts to login…
It has taken me many attempts to login to obtain my free WH+ miniature, add items to my cart, go through the billing without crashing. I tried three different browsers. Several different payment methods - paypal seems to crash the most FYI. I still am getting issues with proper certificates for the site, causing issues when trying to simply view products. The search engine is terrible and often does not return exact matches even when they exist, as spelled.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Amy,
Thank you for your Trustpilot review.
We are glad to see that you were successfully able to complete your order, but we would love to review this further for you to see if we can help with troubleshooting the other issues you have raised.
Please can you reach out to us at custserv@gwplc.com with the subject "Trustpilot Response", and include some examples of what you have outlined so we can look into this further?
Rest assured you have our full support, and have a wonderful rest of the day.
Kind regards,
The site has always been fairly reliable
The site has always been fairly reliable no aside from stock flow issues to Australia its always been a good experience. My only problem that I've really had was the option to pay for tracked shipping didn't work at all when i chose the option so was a bit of a waste off money in that regard.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Michael,
Thank you very much for your Trustpilot review.
We greatly appreciate you taking the time to provide this feedback regarding your experience!
We would love to review the tracked shipping query you mentioned. Would you kindly send through some more details of what occurred to au.custserv@gwplc.com so we can review this further?
To help us find your email quickly, please also use the subject line "Trustpilot Response."
Have a wonderful rest of the day!
Best regards,
Horrible shipping times said 5 working…
Horrible shipping times said 5 working days been two weeks now, sure am glad I paid $150 to wait for two weeks even thought it was stated to be 5 working days have tried to contact help several times just to be ignored first an last time buying here will go back to third party. 0/10 if I could give it.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Andrew,
Thank you for your Trustpilot review.
We have looked into this for you, and we are glad to see that our Customer Service team were able to resolve your query and provide some more information on your order.
If we can be of any further support, please do let us know at custserv@gwplc.com, we are happy to help.
We hope you have a wonderful time building your models!
Have a great rest of the day.
The Emperor Protects,
Super straight forward
Super straight forward, easy to navigate as long as you know what you want. Prices were amazing compared to most places in person. Will most likely come back for paints, of course when I need more
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you for taking the time to provide your Trustpilot review.
We are really happy to hear that you had an excellent experience when navigating our site and placing your order!
If you need any further support with your order, please reach out to us at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
The Emperor Protects,
The customer is always wrong.
There is no point in calling and speaking to a human when all they tell me is to go online. I dont want to go online and run around a death spiral. Id prefer a person but no matter what i do when i pay you money i get stuck with a robot telling me there nothing they can do. your automated digital services never work right for me and out a year of WD subscriptions i have to call 6-7 months a year to tell you i didnt get the magazine. I pay games workshop money= a problem i have so solve alone when something goes wrong. Its easier just to set my cash on fire. Oh and female custodes is straight trash and all of you know it
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you for your Trustpilot review.
Would you kindly send us an email to custserv@gwplc.com with the subject "Trustpilot Response" and some further details as to what has occurred?
We would love to look into your White Dwarf query further for you.
Have a nice rest of the day.
Kind regards,
Leo mckay ruined the game for me
Leo mckay ruined the game for me
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Warhammer website 5 star review.
Straight forward layout with almost too much choice. Easy to use payment immediate confirmation/invoice.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you for your Trustpilot review.
We are really happy to hear that you found our website easy to navigate and complete your order!
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
The Emperor Protects,
Site en ligne très accessible
Site en ligne très accessible
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Bonjour Fabienne,
Merci pour votre avis sur Trustpilot.
Nous vous remercions chaleureusement pour vos gentils mots et sommes ravis d'apprendre que vous avez trouvé notre site web facile à utiliser.
Si nous pouvons vous aider pour une commande en ligne ou si vous avez des questions, n'hésitez pas à nous contacter à l'adresse gwdirect@gwplc.com. Nous serons heureux de vous aider.
Passez une excellente fin de journée !
Cordialement,
Very intuitive - nice shop
Very intuitive, online shop - I'm ordering frequently my miniatures directly in this shop.
And if something is out of stock: add a remark, and you will get the information, as soon the product is available again.
Also the support is very fast and friendly, whenever I had questions.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello David,
We greatly appreciate you taking the time to review us on Trustpilot.
It is wonderful to know that you have had positive interactions with our customer service team and our online store when placing your orders!
If we can be of any further support with an online order, or if you have any questions, please let us know at mailorder@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Ordering Black Library Books Online
I ordered multiple books directly on the Warhammer website and pick them up at a store very close to my school. I don't have to pay any shipping fees and I have a large window to pick them up so I don't even need to rush or diligently keep track of the package. Black Library books are great reads but sometimes end up being a little thinner than I'd like, at least the Horus Heresy ones have many books over 400 or 500 pages.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Guinevere,
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear how much you enjoy reading the Black Library books. There are so many fantastic stories to discover! We are also glad you find the 'ship to store' option convenient for your deliveries. Our store staff are always on hand and happy to assist with any questions you may have.
Should you require any further assistance with an online order, please don't hesitate to contact us at custserv@gwplc.com, we are happy to help.
Have a wonderful rest of the day!
The Emperor Protects,
Great website
Great website, easy to use and order form. Good support and customer service.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Grant,
Thank you very much for taking the time to leave us this review.
We are delighted to hear that your ordering experience was smooth and that you have had positive interactions with our customer service team.
Please do not hesitate to contact us at uk.custserv@gwplc.com if you require any further assistance with an online order or have any questions. We are always happy to help.
Have a nice rest of the day!
Best regards,
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.