Warhammer Arvostelua 431

In 26 years I only required customer service a handful of times and each time was a great experience. I am treated as a person, by a person. The communication and offered solution are always superb as well as the assistance offered in getting to that solution. Games Workshop has come a long way from the corporate, ivory tower management it used to be. There is still room for improvement, but not in the customer service. That is absolutely peak!

Lots of pop-ups, or was my browser having a spat. Didn't want to do this but it offered to keep the chaos at bay.

Expensive :/
Like bru i didnt buy any models but 43.50 for 1 guy seriously?
2 1/2

Absolutely stand out response time.
Leeanne helped me with my issue in just a matter of minutes.

Honestly the only thing to complain about is wishing they had comics for lore or dedicated graphic novels for each chapters / factions available for dummies. I have just started to enjoy Warhammer 40k and I do not have any figures!

Yet...

Always recieve great service. Orders have always turned up on time and correct.

Amazing, they didn’t have what I wanted in store but the store worker helped me order it online in no time. Also was very friendly and welcoming. 100% recommend

The prices through games workshop maybe a little higher than going through some of the discount retailers but never once has anything I have ordered has been damaged they they all game in perfect condition. I did receive one item a wave serpent that was missing a window I had told them about through customer service and they sent not just the missing cockpit window but full wave serpent kit I was only expecting the window that was such astounding customer service I really can't complain about the higher prices because it comes with the guarantee that your items are covered and that's great business

I don't use the webstore often, but when I have done,it's been quick and easy to navigate.

Site en ligne accessible et facile de navigation. Produits de très belle qualité. Bonne réactivité en cas de questions/demandes. Échanges en français malgré l'entreprise anglaise, c'est appréciable.

Just amazing everything is just amazing

よく利用しています。ストアへ行けない時もWebサイトからすぐにオーダー出来るので便利です。

Responsive customer service, great product information, enjoyable experience!

I was worried if I'd be able to claim my free miniature due to where I'm situated. However, it was so simple and straightforward with no struggles at all. I'm very pleased. Thanks Warhammer!!!

Bad customer service, unless it is in their favour. Had a kit come with missing parts. Unfortunately i bought it from a third party retailer. GW politely told me they did not care. Million pound company does not own their own manufacturing errors. Funnily enough a few months back they did a mistake in my favour through their website. I went out of my way to make sure they received what they were due. That lesson is well learned and surely will not be extending any goodwill towards them ever again.

Nothing to say it's perfect

Excellent service and delivery, supportive staff and committed to ensuring safe/fast delivery.

Never had any significant issues and any issues I've had were resolved immediately with support from their team. Always happy to use!

Great service. Helped me order some Horus heresy’s models for my death guard. Very thankful for the help

Product is routinely removed from the shopping cart after it is selected. This causes the payment to authorize and then the order is cancelled. Your payment method doesn't clear the authorization for days and you don't get the product you ordered.