The webshop is pretty straight forward and easy to use, nothing fancy and nothing unusual. Customer Support is professional but they really should have someone working on saturdays, as that's when... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Habe das White Dwarf Abo abgeschlossen. In den letzten 12 Monaten ist drei bis vier mal vorgekommen das das Heft nicht angekommen bzw. kam relativ spät an. (Zwei bis drei Wochen später). Anrufe bei d... Näytä lisää
Nonostante il servizio dedicato ai clienti sia solo in inglese, gli operatori sono gentili e disposti a venirti incontro. Purtroppo si affidano a compagnie di spedizione tipo evri che per quale moti... Näytä lisää
I had a small problem with my preorder of one of the battle forces boxes delivery ( I'm from Mexico) when Hannah came to my help. She did not only provided excellent service but she also owned my sit... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Yhteystiedot
Yhdistynyt kuningaskunta
- uk.custserv@gwplc.com
- warhammer.com
3,9
Hyvä
431 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Carlisle's Poor Service
Was ignored in the Carlisle shop after purchasing paints. The server (Jacob) was more interested in moving on to the next peron rather than explaining a promotion. Lesson has been learned and I will avoid warhammer going forward
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Martin,
Thank you for sharing your feedback on Trustpilot.
We have noted that you are already in touch with our customer service team regarding this matter.
Please be assured that your comments have been shared with the appropriate departments for review.
We hope you have a pleasant day.
Kind regards,
Im a fan, apart from
The system is great, and I love the various different kits and sets to choose from, only criticism is that the UI can be janky and annoying to navigate, other than that I'm a massive fan
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Dom,
Thank you for sharing your thoughts on the hobby and our products!
We also appreciate you highlighting those areas for improvement on our webstore. Rest assured, we’ve passed your feedback along to our development team for their review.
If you have any questions, or if you need any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Everything has been great love the…
Everything has been great love the service
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Daniel,
Thank you for your Trustpilot review.
We are really happy to hear that you have had a positive experience so far in the hobby!
If you have any questions, or if you need any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
I bought a box of orks
I bought a box of orks. I was missing a base. I contacted customer service and they sent me the base with extra in less than a week.
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Michael,
Thank you for taking the time to review us on Trustpilot.
Providing quick and helpful solutions is our top priority, so we are very happy to hear our team resolved everything to your satisfaction.
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
An issue with my new set
There was an issue with the set i bought. It was missing a base so I contacted GW support to ask if they would send me a replacement. Just a quick email and no push back, they were happy to help. They did not have the individual part in stock so sent me an entirely new box of minis. I'm blown away by that. Thanks GW!
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you for your Trustpilot review.
It’s great to know that our team could get things sorted for you so quickly! We are glad that we could help.
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Always improving
The newly launched website started out kinda bad put it keeps getting better. Nice.
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Robin,
Thank you for your Trustpilot review.
We are really happy to hear that the updates to the webstore have helped with your overall experience!
If you have any further feedback, or examples of areas you think could be improved, please let us know at uk.custserv@gwplc.com. Please use the subject line "Trustpilot Response" so we can locate your message.
Have a wonderful rest of the day!
Kind regards,
Great service even in the far north
Never had an issue that wasn't resolved in a hurry. Get free shipping all the way up in the woods of Alaska. Quality products, quality game, lifelong customer
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
We truly appreciate you taking the time to share your experience on Trustpilot.
We are thrilled to hear you consistently have a positive experience when shopping with us, and that your orders arrive safely.
If we can be of any further support, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Excellent!
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Ilya,
Thank you very much for your Trustpilot review!
If you have any questions, or if you need any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Good product listing, so-so checkout.
Webstore has a thorough list of items, including the ability to notify when out-of-stock items become available. The checkout process seems prone to timeouts/crashing, leading to issues completing an order.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you so much for sharing your feedback on Trustpilot!
We’re thrilled to hear you enjoy our extensive product range. We also appreciate your comments regarding the checkout process. Please be assured that we have shared this feedback with our development team for review.
To help us investigate this further, could you please send any specific examples or screenshots to uk.custserv@gwplc.com? Please use the subject line "Trustpilot Response" so we can locate your message.
Have a wonderful rest of the day!
Kind regards,
Thank you
I like the product ofc. But issues i had were resolved with a friendly staff that dealt well with my personality.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Diana,
Thank you for your Trustpilot review.
We are really happy to hear that our staff members were able to support you with your queries!
If you have any questions, or if you need any further support with an online order, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
GW solved my problem promptly
GW solved my problem promptly and I am pleased to say that they are proffesionals.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Nebojsha,
Thank you for your Trustpilot review.
It is great to hear that our customer service team was able to assist you with your order. Providing excellent support is something we take great pride in!
If you have any questions, or if you need any further assistance with an online order, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Sorting out a gift voucher over email
Sorting out a gift voucher over email, and the whole experience was refreshingly simple. The whole team that helped was great. Thank you.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Daniel,
Thank you for your Trustpilot review.
We are delighted that you found the gift voucher purchase process simple, and that our Customer Service team provided the support you needed!
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Great customer service and…
Great customer service and communication, I am very happy with the experience
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Guillermo,
Thank you for your Trustpilot review.
It’s wonderful to hear you had a great experience with our customer service team!
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Received a gift which had a small…
Received a gift which had a small defect and customer support had no qualms replacing it. Really impressed and happy with speed, professionalism and care.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello,
Thank you for your Trustpilot review.
We are thrilled to hear that your experience with our Customer Service team was a positive one! We pride ourselves on excellent customer support, and we are glad to hear that this was the case for you too.
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
I have yet had an issue with ordering…
I have yet had an issue with ordering or receiving my orders. Thanks for a great experience.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Scott,
We appreciate you taking the time to leave a review.
It is wonderful to hear that you found our website easy to use and had a positive experience with us.
If we can be of any further support with your online order, or with a query you may have, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Kind regards,
The site is quite complete but need some more "love"
The site is quite complete and functional, generally it is possible to search for things intuitively, it has some efficiency problems and often crashes, forcing you to reload the page (which is always not advisable, especially during the purchase phase). There are also some problems related to localization, for example, in the shopping cart if the page is in Italian the payment method selection button is sometimes in different languages, such as French, which would deserve better testing, or in the voucher section, you can redeem them but those already redeemed or already used are not displayed and having no references, but only a blank page. If you try to redeem a code again, it says that it has already been redeemed but there is no evidence of this (especially knowing if it has already been used or not) and you only understand this during the purchase phase because you can find it again to be able to tick to be used, given that there is a voucher section, it would be convenient to be able to already see the active (or used) voucher in this section, before getting to the actual payment for an item.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Lorenzo,
Thank you very much for taking the time to write this Trustpilot review.
We truly value your feedback, and to ensure our developers can look into the points you have raised, could we kindly ask you to send through some screenshots and further examples of what you have described to uk.custserv@gwplc.com with the subject "Trustpilot Response"?
Once your email has been received we will make sure this is passed onto the relevant team to review.
We hope you have a wonderful rest of the day!
Kind regards,
Warhammer store, the district
Store staff were very friendly, helpful, and enthusiastic. There was a good selection across the store, and making both online and instore purchases was fairly easy and straightforward (despite complications of my own unintended making)
All in all 0/10 for warding away chaos, iron within iron without
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Kayeden,
Thank you for your Trustpilot review.
We are thrilled to hear that you had a great experience within one of our Warhammer stores! Our team members are genuinely enthusiastic about helping, and we're delighted they made your visit a positive one. We have also made sure to pass your feedback onto the relevant people!
If we can ever be of support with an online order or a query you may have, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Kind regards,
Website is functioning better, prices are ridiculous.
This my latest purchase (the new Titus books) after approximately 10 years in the hobby. Website seems to be better handling pre order volumes and doesn't get bogged down. The reason I took some stars down is Games workshop is having a laugh with some of these prices. You can make a website function better but your product prices are getting ridiculous. I’ve watched my beloved crisis suits shoot up to around $80 dollars in just that short decade. Thats not because of inflation, thats greed.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warhammer
Hello Patrick,
Thank you for your Trustpilot review.
We greatly appreciate your feedback regarding your latest purchase, and we are glad to hear that you had an easy time using the website for your pre-order!
If we can ever be of support with an online order or query, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Vastaus yritykseltä Warhammer
Hello,
Thank you very much for your Trustpilot review.
We greatly appreciate your feedback regarding our products!
If we can ever be of support with an online order or query, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Enough is Enough
Still getting robbed and extorted by scalpers who can still buy dozens of copies of every limited release just so they can force us to buy at an up to 300% mark up on ebay. Games workshop continues to do nothing about it as long as they get their cash and they're stocks go up. And that's to say nothing of the glitchy, counter-intuitive website, the poor customer service, or that every book still gets mailed with no reasonable protection and (always) arrives with damaged covers and bent corners. As long as they continue to treat their consumers this way and still get our money, they're never gonna change. Do yourself (and the Warhammer community) a favor, get a 3D printer and a large thumb drive. F*** Gameswork shop. This is why you'll never be as big as Marvel.
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.