Voyage Care Arvostelua 

Had a lovely experience at our weekly car boot sale with meeting one of your carers and clients, had a lovely chat with the gentleman called Stephen and his carers name was Laura she was so good with him going around the stalls picking out things to help him see what’s for sale having a chat with everyone and her general manner with him was so very heart warming and made a very lasting impacted on us which is why we wanted to let someone know how wonderful it is to see such lovely care and to know the support is out their for people who need it. We asked a lot of questions to find out what company to go to if we were to ever need to use your services as Laura really represents you well. Hope they come again as they really brightened our day up.
Carla and Gary Ford
Chelmsley wood solihull

My introduction to working in Care was a small, family run business, based in Gloucester and it employed around 100 staff. After six quite happy years in that company I was dismayed when it was sold in 2019 to Voyage Care. I spent the next two and a half years working for what is a large, amorphous, corporate business, claiming to be a “Care Company” when, in reality, it’s an organisation that’s concerned only with money and trying to maintain its own image and reputation. The managers, even at the most junior grade, are so detached from the actual delivery of care that they know next to nothing about the service users they make money from. Nor do they interact with, communicate positively with or show any appreciation for the staff who support the clients.

With a heavy shortage of staff being the norm, I was frequently working 350 hours a month and never once did a manager express a word of thanks, either to myself or any fellow co-worker for the time, commitment and devotion to duty clearly demonstrated. But, something that’s been experienced and witnessed by many, is that if you make the slightest error, there are managers who will instantly pounce upon the issue and who seem to take a kind of spiteful, vindictive delight in having the opportunity to berate and humiliate that otherwise hard-working and diligent member of staff, regardless of how minor and trivial the wrong doing.

When Voyage buys out a smaller company and, with the legal obligation it has to to do so, takes on the staff who were part of it, they do their upmost to make life as unpleasant and insufferable for those individuals. We had around 10 care settings, each with its own team leader, most of whom had happily worked in their respective roles for years. Within less than 12 months of Voyage taking over all but one of those team leaders had resigned in disgust at how they were treated under Voyage.

I began my first full-time job in 1972; that’s 50 years ago. In that half-century I’ve worked for quite a few small businesses; I’ve also worked for some huge, blue chip companies like IBM, Microsoft, RBS and several well known insurance companies. In my honest opinion Voyage Care is the most disgraceful organisation I’ve ever had the misfortune to be in any way associated with. They treat the very staff they rely heavily upon with absolute contempt and are simply too large a company to work efficiently and effectively as a “care” company. They spend ridiculous sums of money trying to implement certain examples of ostensibly slick technology in a pathetic attempt to look like they know what they’re doing and then place the maintenance of that technology in the hands of office-based staff who are neither intelligent enough or sufficiently trained in that technology to have a clue about what they’re doing. The result is a shambolic mess, day after day, where support workers spend disproportionate amounts of time phoning office staff in desperate attempts to get basic office admin issues rectified. It’s a nightmare.

Thought for the day:-

DON’T WORK FOR VOYAGE CARE!!!!

Know someone who works for Voyage care, and they are a very supportive company who see potential and support staff to progress. They have worked for many companies within care and Voyage is the best one. They had some issues with previous management but HR department supported well. Nice to see people working in a company who put people first, I know the pay is not great but making a difference in someone's life is something you cannot put a value on. Particularly at the Dudley ABI service

One of the worst places I’ve experienced working at, certain staff are clicky who’ll stick there tongue up manager joys fat asre till they suck out the peanuts. Recent management are bully’s if they don’t like you or you know to much you are gone. Heaven forbid you should raise concerns or report something you’ll be out the door. If you don’t want to progress in life voyage care is the company to work for

Hi I live in Swindon Wiltshire
I'm a client under Voyage Care I WOULDN'T RECCOMEND them to anyone!
It is not client lead it is staff lead!
MY care bill £430.00 a month ,they go with the old finance assessment they are claiming hours the at we don't get.
the staff are not medically trained for life lines ie rescue medication!
NO SHADOW SHIFTS
NOT WORTH THE MONEY

I used to have a passion for the ethos and structure in place and the quality you could provide but over the years for Voyage and strongly praised them but then I saw how financial success was more important than quality and support for staff and managers and how much it mattered just to tick boxes and look good.
Voyage don't address their internal problems, the "see something say something " response all over here and Indeed is a waste of time. Really disappointed in this company, it is too distant from reality and is somewhere I will never work again. Left in the end feeling incapable, deflated and unwell. Unbalanced and greedy. Will collapse one day.

Absolute joke to work for you have to be a yes person and expect 55hrs plus some weeks and phone calls on days of and when on annual leave don’t care about who they employ management is useless and not meeting the needs of the residents

My Fiancée works for Voyage supporting 2 gentlemen in a team of 6. Currently, they have no employed night staff for their apartments and are relying on agency. My fiancée and her team have worked 15 hour shifts then been expected to wait around hours on end to find out no one is coming in. On every occasion this has happened no one from the on call team has answered the phones or been able to find someone to cover. My partner and her team are exhausted and mentally drained. This company do not care about their staff one bit. If you want to be working all hours of the day, being paid minimally and expected to do everything then work for voyage care. Disgusting treatment of their staff.

I am horrified at how they treat some of the residents my sibling being one of them has been harassed and severely assaulted by another resident and nothing has been done about it sie is in hospital for the umpteenth time this time getting a c.t scan because of a head injury all the previous times is because of their downfall in mental health because of this resident it seems as if one rule for her and another for my sibling as my sibling tested this theory and coipied destructive behaviour and payed the consequences whereas the other resident gets away Scott Fred time after time and should of been done for affray also during lockdown the same resident was allowed visitors but my sibling wasn’t was the same for the other residents they were allowed visitors too but the staff denied this even though I whitnesed said residents getting visitors they said I was seeing things and maybe they were dropping things off i urge anyone not to work for the one in Blackpool peters court it is a joke some of the staff even reported being scared of the assaulting resident and is a danger to others so much she needs 2 on 1 support and my sibling 1 on 1 when out all together and it baffles me why she should be allowed to live there when also she has assaulted even a man who is wheelchair bound and has said death threats and no thanks to her shouting in street that my sibling has corona my siblings social worker despite sie getting a negative ordered another test that came back negative still believed the resident in question and isolated sie for 10 days which the duration dates kept changing so please reconsider if you think of working for voyage

People you support are great but sadly company isn't. Your over worked and under appreciated. Your made to feel your part of a team until favouritism takes over. If your face fits your fine if not then your made to feel like an alien. I worked there for 5 years in hope things would improve, I managed to do OK and became a senior where sadly the work load is ridiculous for the pay, management work aswell to take ease off them! Some good points where can have cup of tea or coffee on shift from them but if you want a break unless you smoke don't expect one. Management make you feel your listened to one minute but then next don't act on things properly. Other good point to this though I met two managers one was a deputy in my time there who were great, but two isn't enough to make a huge difference. Pay is terrible aswell.

I have worked here for just over a month now and I love every minute of my working day here.
The management are so caring and supportive
My work team are exactly that a team we all work together.
I wake up each morning excited to be going to work, not every shift is the same but that’s what makes it exciting.
I want to go home knowing that I’ve made a difference to someone’s day.
I put my 100% love and care in my job and those I look after.
If you have that passion for wanting to help others also.
Work for voyage care in Langport it’s so lovely.
You are supported
You can trust your working team
Training is fab

I did work for voyage for nearly a year waiting to start at a new service in Doncaster but because of covid didnt take off so we were sent to fenny lodge rotherham that was great management and staff I then wanted to move nearer to home which is doncaster so got tranfered and that wasnt for me 14 hour shifts I didnt sign up for that and was told that's what they do there so I now have had to leave which is a shame .

one of the worst ever work experience I ever have.
avoid !!! i have done 4 days in house training, and 2 shifts. only 1 of them "shadowing"

they never payed me

it has to be a con

Before applying for Voyage, I suggest you do extensive research by reading reviews from previous employees. I used to read reviews of Voyage and shrug them off until I experienced first-hand what it was actually like working for them.

Firstly, when you’re an employee for Voyage you receive zero support from the get-go. You get thrown in at the deep end and expected just to swim. For a company who suggest they care there is zero compassion for staff and sometimes the people being supported.

Voyage is a business and once you work for them you immediately becomes very clear, it’s always about money and budgets and targets and quality of care goes out of the window and ultimately people suffer because of this.

From my experience at Voyage, inexperienced people are promoted so quickly that the teams end up being a bunch of inexperienced people not knowing what they are doing. Even the higher up management just don’t seem to know or understand what their job role is. Managers of services receive no support from the ops managers and are expected just to get on with it. The only redeeming feature was that I made lifelong friends due to us having to band together to survive. That creates an unbreakable bond.

Finally, you’re not allowed to speak up, if you dare speak up about something you’ve seen you’ll be bullied into thinking the way you ‘should’. Voyage is a horrible company and the staff turnover in the services is proof enough, my time working in Voyage I saw new staff every month because people couldn’t bare working for them. I strongly suggest you read all comments from previous employees to get a true picture of this company who supposedly promote care and show none.

Good luck.

Voyage have been so supportive throughout COVID-19 and provided us with so much information to keep our staff and PWS safe.
i have worked for the company for 11 years and couldn't imagine working anywhere else.

I currently work for Voyage care for the past 5 years from support worker then senior into field support supervisor. I have learned more with Voyage care than ever in my 17 years working in the care industry. It does have it challenges at times but we work as a team to to resolve any situation. I’m a proud member of the Kent DCA team with my manager Lucie who has always been there for me throughout my voyage career. I always enjoy teaching my support staff and being there for them, and people supported.

I have worked for voyage care for 10 years this year. I was offered alternative positions due to management seeing my potential in certain areas , i have been promoted since then and feel supported by the managment and the team i work with . Voyagecare are all about making the lives of PWS better and live as independant as possible.

I am extremely impressed with voyage care as a company. The recruitment process was really thorough, this gave me the confidence that they weren’t just taking anyone on. Mandatory training was extensive and informative. The Manager and field support, have good professional boundaries. They are very approachable and available to support you, answer any questions or concerns and also provide additional training if needed. The thing I like most about voyage is the person centred approach they have with the service users, who are considered as individuals. They are constantly empowered to make choices for themselves, giving them self worth. I am part of a fantastic team, and look forward to doing anything I can to improve the lives of the vulnerable people we support.

Dreadfull
Recruitment have no idea what so ever. Waited 8 weeks after being offered a position still no start date. Management terrible. No communication. Would not work for this mess of a company ever. Stay clear guys

absolutely shocking fo work for management are crap support staff are lovely I would of given - 5 stars but not an option absolutely disgusting how staff are victimized and treated