Voyage Care Arvostelua 

This organisation (Swindon Wiltshire branch- particularly difficult to deal with is Sam Arnold. She is a bully who has no respect for vulnerable adults and only cares about her job title) presents itself as person-centred and family-inclusive, but that was not my experience at all. Concerns were raised repeatedly and were met with dismissiveness, defensiveness, and a complete lack of meaningful response.

The formal complaints process—described as a four-stage procedure, is a lie— it was effectively shut down at the first stage. There was no escalation, no investigation, and no transparency into serious allegations. Staff seemed more concerned with avoiding blame than addressing clear issues.

Communication was poor, important information was withheld, and there was a clear reluctance to involve family or respond to reasonable questions. It felt as though raising concerns was treated as an inconvenience, rather than part of ensuring safe, effective care.

If you're considering this provider, be prepared to chase answers, monitor everything closely, and advocate hard—because you won't find proactive accountability here.
AVOID, all they care about is making money, they certainly do not care about vulnerable adults. They have a disgraceful and arrogant attitude towards family of people in their so called care. I wouldn't trust them to effectively care for a goldfish.

Dreadful care provider too many problems which are not managed . Avoid

I worked at Voyage Care for five years and recently left for new opportunities. My time with the company was both challenging and rewarding — working as a Regional S Manager is no easy task, but I can confidently say Voyage is the best care organisation I’ve worked for so far. What stood out to me was the company’s genuine commitment to making a positive difference in the lives of the service users and the staff for which I am very grateful. If another suitable opportunity were to arise for me in the future, I wouldn’t hesitate to talk to them about it.
I am shocked to see the company’s extremely poor rating here. This score doesn’t reflect the full picture of the company, which has strong values at its core.
That said, it would be remiss not to reflect on an area where the company can grow stronger. One of the key reasons I made the difficult decision to move on was the quality of local leadership I was expected to work with or report to. Having spent decades in management roles both in the UK and internationally, I understand how critical capable and experienced leadership is — not only for the teams they directly manage but also for colleagues who are deeply committed to upholding high standards. Unfortunately, I witnessed first-hand, how a lack of strong local leadership can stifle progress, impact morale, and ultimately compromise service quality. Continued exposure to such dynamics left me concerned about the long-term impact on my own professional integrity and values. I had to decide.
I believe, the reputation of any care provider is shaped at the service level, and much of the dissatisfaction reflected in staff, service user, and family feedback — particularly on public platforms — appears to stem from inconsistent or poor frontline leadership.
I visited numerous services during my time and saw how service and operations managers play a pivotal role in setting the tone for care delivery and maintaining a healthy team of staff. When these leaderships fail for various reasons some being lack of experience and skills, the consequences are clear: high staff turnover, constant conflicts, reduced morale, and declining service standards. These patterns, are very visible and when repeated constantly, inevitably erode trust — not only internally but also among those the company exists to support.
There’s no doubt that Voyage Care will have to to be commercially competent to sustain as an organisation, but in my experience, never at the expense of the people we supported and the staff, unlike many care providers around the country — and that’s one of the reasons I’ve held the company in high regard.
The senior executives I worked with, or came to know, consistently demonstrated a genuine commitment to quality and a passion for care to the Service users and the staff. That said, one of the ongoing challenges for Voyage has been the selection and retention of strong local leaders. When the wrong individuals occupy key operational roles, it’s the frontline staff — the true backbone of the service bear the brunt. Many feel unheard, undervalued, and unsupported. Some leave voluntarily, disheartened by a lack of support from the management, while others are let go — in some cases, unfairly.
Unsurprisingly, these experiences often surface in negative reviews defaming the company as a whole, which I believe the company should not dismiss but instead treat as valuable insights to guide.
Personally, I want to thank Voyage Care in believing in me. I give them five stars for their values, vision, and the opportunities I had. I genuinely wish the company a sustainable and strong future. Keep striving to improve local leaderships, because the impact on clients, staff, and the company’s reputation is far too important to ignore. All the best!!

Our son has been at the old library with Voyage and is the worst place ever. Tell you he will be treated like a king but the staff have been abusive to him and ignorant, that includes managers too. Don't expect them to report anything to the CQC either.
We have another service provider who are brilliant and Voyage are making it as difficult as possible, avoid at all cost.

I have been at voyage for 5 weeks as a new service manager and I can honestly say that I have had a very positive experience.

There is a lot of support from all areas of the business and I find the culture to be supportive and friendly.Everyone I have spoken to seems very happy in there job roles and many people have been there for 10 years or more.I find the company to be very professional and helpful with a no blame culture and lots of offers to help and support one another.

My operations manager has been very supportive and adapts well to my learning style she has a wealth of knowledge and wants team success.

Very good company

It's been a year now since I was asked to leave the Willows supported living placement in Hythe. At times over the last year I have been made to feel like a prisoner in my own home. Every time, even to this day I have to be on guard as the staff were told to tell me that if they spoke to me they would lose their job.
Even after one year I have become more damaged, felt worthless and at times suicidal. This has been the worst year of not only my life but the life of my parents. This experience will never leave me because of the most inhumane I have been treated by Voyage Care.
Don't believe in what it says on their website. It's all lies.
My relationship with Voyage Care is not over. I will not allow them to treat me or any other human being in the way I have been treated.
They are supposed to be a care company. They are the complete opposite. I would give no stars if that was possible.
An awful, shameful company which should be shut down.
MY NAME IS PAULA BOTTONE AND NOT PATRICIA BOTTONE AND I HAVE ASKED FOR THIS TO BE AMMENDED. PLEASE DO IT!

Why can you not give a 0*? They have a home next door to me. The noise since they took over from the council operators is terrible. Staff are ignorant, on their phones down the garden, and as for the management - well they just do not have a clue - to the point that they ask me for advice! AVOID!

I don't know about other voyage care homes,but you see the one at fetcham, Cobham road in leather head is a complete write off.
How do you employ a manager that doesn't understand what it means to lead.she never makes any meaningful decisions that will move the company forward.only takes hasty decisions on the spur of the moment without any thoughts.the place has witnessed a serious decline since she came two months ago.
The environment is toxic, and has become a scary place.
Such a shame.i don't recommend this home to any one looking for job,cos it's been hijacked by some toxic lady in collaboration with the childish manager onboard.

Terrible company to work for! No support from management at all. They had their favourite staff members and were two faced about the rest. Shifts were changed at the last minute including having to do an over night shift after a 14 hour day. The over night room didn’t have a lockable door. I had to take a door wedge after one of the Service Users got into the room at night. Paperwork raised after behaviours/ incidents was routinely lost. After working yet another Bank Holiday, I was told that I didn’t work here anymore. Apparently one of the senior support workers didn’t like me .

Company fails clients constantly! huge incident that was in the paper's over a year ago whole new management team came in made changes unfortunately some good management left and only the rubbish stayed and then blamed it on staff that had left ! When they were just as responsible ! Alot of changes some for the better some for worse mostly without telling pws or staff what was actually going on they then brought in a lot of overseas workers as they treated old staff so poorly so we left they promised to sponsor them then ignored them for months and now they've taken it back so basically they just used them as a short fix and now these poor people have to go and find other jobs please please please avoid this company I hope someone who can actually do something sees these reviews and shuts them down they treat pws and staff so badly

Let me tell you something,,, do not work with them... They're picks!!!!.
I signed a 16 hr contract due to study.
Never stopped for one minute. My probation was extended for no good reason.. Two managers hid away in their office... The place is called Hall o shaw... Terrible experience.... And by the way,,, my resume was an still is a dam sight betters then their.
I built great relationships with the service users.... They obviously didn't like it..... A holes all the way.... Hope they get to read this as they know who they are..... Finally, they're not the only game sin town.

Awful communication with the office and no support when needed with clients and with staffs.

Worked here for 1 year before leaving in February and let me tell you, the management are disgusting bullies who does not deserve their jobs. When you come in for your induction you’ll be pleased to see how well everyone works together. Deputy manager was always saying “ we’re one big family “ but that’s a major red flag. The longer you work there you’ll realise how horrible and nasty the management can get. And if you do one minor error, be prepared to get bullied until you leave. They despise staff that have a voice and can stand up for themselves. If you prioritise your mental health do not work for Dudley street voyage care.

Worst place anyone could ever live in the Parade at yeadon staff try too constantly control you and stop you from having access too your own money constantly try threatening you and bullying you and thinking there gods gift too everyone absolute joke of a place wouldn’t recommend anyone live there at all

Next time Staff at Broadview in Fareham suggest I need help or that I'm crazy they are making an unintended, huge compliment as those are the first words a Covert Narcassit uses on those who are not easy to manipulate with money or outer beauty.

What is going on? HR are playing with staff, mad scientists.

So shocked to read so many disappointing if not disgraceful reviews! Is anyone reading listening or taking note ! Can't see anything to say there is ! This is so poor given the cost these residents pay to be cared for ! I'm sure most staff want the best for the resident they care for! But feels this is out of carer's control ! It needs a serious review from so called management at all homes ! Or is this a bigger issue that requires deeper control and investigation from so called safe guarding professionals! Needs acting on now !!gutted to think this awful behaviour appears the norm ! Utterly disgraceful!

Ashamed to say I worked for this company the pws were a joy to care for but the management is a disgrace they don’t listen to you paper work never updated
Fire safety regulations for the pws were inadequate and failse
Of management didn’t like you they would find away to get rid of you even if they had favourite staff they would listen to them and not the disliked ones
Company needs shutting down

Awful company that place paedophiles opposite infant schools, surrounded by alleyways, bed bugs riddles throughout the SU’s and homes!!! Racism and discrimination with exploitation of staff who are vulnerable to the vile voyage system! Should be axed the whole company, horrendous values and profit from individuals, both service users and staff.

No proper training, no support by menagament, staff abused, even threatended by some of the Service Users. When eporting, nothing happens. Said and disappionting experience working with this company.