V I T A G R A C E Arvostelua 

I wish I read reviews on this company before purchasing. After this experience, I will be doing this always!!!!

Ordered 2 dresses that took a month to arrive and I no longer needed them, tried to cancel and they said they couldn’t cancel as it was to be dispatched in a few days time. Customer service is not helpful what so ever. It is almost impossible to create a returns online yourself, I am
Now stuck with these dresses. Their returns policy makes no sense either.

PLEASE AVOID!!!!

AWFUL!!! Terrible customer service. Shipping dates pushed back. I’ve just been advised when I do receive my order I cannot return it as I used there discount code! I am trying via PayPal to get my money back but due to them being in the UAE I’m not hopeful.

I would give zero stars if I could! I haven’t received my order. Their customer service team is useless. They don’t give straight answers and then when they do it’s not correct information! I have waited over a month for a delivery and still nothing. I’ve asked for a full refund as I paid £10 in delivery fees also! Have not had a response from that either! Avoid buying from this company. It’s a shambles!

ALL I CAN SAY IS AVOID!!!
Very bad customer service and crap products

Never again. Order arrived very late (after I needed it) and I was told that the item had to be returned by a date that is just 3 days after I received it for the return to be accepted. Pretty impossible when returning from Ireland to UAE! Also quoted over €90 to return an item worth €160. Cutting my losses and never ordering from this company again.

If I could give zero stars I would. This cowboy operation should be shut down. Don’t order anything from them! My order took months to come, I tried to cancel it before it came and was told I couldn’t, tried to return it when it finally came and was told it came under one of their many exceptions for returning so couldn’t be returned, even if you were allowed to return it it needs to be sent back to Dubai at a cost of £66, websites like this should not be allowed to operate in UK, it appears to be a UK based shop with GBP prices and turns out they are over in Dubai doing what the like and cant be held to account. The only comfort is I’m not the only one who has been done by them although I wis I had seen these reviews first!!!

This company is awful. Ordered something 17 days ago - card charged immediately and have had zero updates. I’ve sent multiple emails asking for an update and everything has been ignored. DO NOT BUY FROM HERE

Poor communication and refusal to process a timely cancellation
I am extremely disappointed with the level of customer service at Vita Grace. I placed an order on Jan 14th and requested a cancellation on Jan 16th—well before the item was dispatched—as it would not arrive in time for a trip on Jan 22nd.
Despite chasing them every single day since then, I have been met with total silence after one initial "we are checking with the warehouse" email. It is now Jan 20th, and my request is still being ignored. It is much simpler for a company to cancel a processing order than to force a customer through a return and refund cycle, yet they are making this unnecessarily difficult.
Avoid this brand if you expect timely communication or reliable customer support. I am now forced to involve my bank to stop the charge. Unacceptable.

They won't accept returns even within the time period allowed. It takes weeks for anything to arrive. The customer service is terrible. Don't go near that shop. The items are over priced and nothing like photos.

There is no communication with customer service, and emails are not being answered. The service is extremely poor. I requested to cancel my dress order after payment, and I have been waiting for two weeks with no response at all—no cancellation, no shipment, and no reply from the company. This experience is very disappointing, and I do not recommend purchasing from this website.

Having read Trustpilot on this beautiful brand, I can honestly say that I have nothing but good feedback, I saw the post from Gemma Owen. I thought ohhh "I am going to give them a try" as there clothes area just so darn pretty. This is now my second order in the space of two month. Granted delivery was a little slow but the quality and elegance I feel when wearing the Anna Floral and now my Vail Cardigan sees me with many a kind comment from my mum friends. I feel the sizing is great for my body type. I reached out to customer services and the reply was lovely and kind. The price point to quality is just amazing for a small brand with a big presence. I really am looking forward to what they design and release this year. Love it all

Shocking customer service ordered a coat which did not say pre order as I wanted it the same week paid £10 postal this was 10th dec contacted them around 19th as I wanted it for a holiday on the 28th said it was due 29th o said cancel the order they said they can’t . Arrived while I was away and tried to return and will not accept as you have 7 days to return. They knew my situation and still weren’t will to take a return . The coat is far too big and it’s cheap faux fur like a blanket .

If there's a NEGATIVE star rating i would award it. Delivery from the company was late by 2+ weeks, and the product arrived after Xmas when I had already left for my vacation. Returned on 5 Jan, even shared my flight details with them and was unable to return the product. I tried to cancel and was told that wasn't allowed, and now stuck with a coat that I do not want. What a waste of £295 for a coat i will never wear. They could have at least offered a credit note if they are THAT money hungry. DO NOT BUY from this company at all. Terrible service and terrible shopping experience

be careful, they do not accept returns if you buy an item on sale. This is not indicated in the item page when you place your order.
They do not have a standard fit. I always wear an M but their M is way too big for me.
I wanted to make a return and try a smaller size by since I bought during the sales they wrote me that this was not possible.
This after waiting a month to get my order...

Ordered a coat, never received the item. And then they charged me twice for it 6 weeks later! No response via email. Do not order.

Cancelled my first order, received a confirmation, but two months later I am still waiting for my refund. Never reply to emails or anything in a timely manner, extremely disorganized. Will not shop from EVER AGAIN!

Don’t buy from them.

Sizes vary.

Rude customer service.

Won’t accept returns, even if purchased at full price.

this website should be reported and shut down. they do not comply with legislation in connection with sales and returns. the company makes their own rules and ignores all consumer rights.

Sent my return back via a Post with a tracking number. Customer care said they never received the item and now I’m at a loss of €200. Do not buy from them ever.

Ils font des pubs sur insta mais n’assument pas leur engagement. J’ai souhaité annuler ma commande une h apres l’avoir passée pcq j’ai vu les commentaires ici, ils m’ont repondu que ce n’etait pas possible car c’etait deja en livraison, suite a cela j’ai donc demandé un numero de suivi et cette fois on me repond que ma commande est en préparation, ca fait deja plus de 2 semaines encore rien de la veste de 360eur. Fuyez.