V I T A G R A C E Arvostelua 

First time I actually am wasting time to write a review on something. Worst online purchase experience ever and keep in mind that I have been an online shopper for a long time.
Bought my order on the 1st of May, I read that the order was in 'pre-order' status, but it also mentioned that it would be dispatched on the 20th of May. Passed one week after the indicative dispatch date, nothing ... Contacted customer service, they replied to me after a few days saying that they had an issue but that my order would be sent on the 10 of June. Passed the new shipping date, still no shipping, sent another email to the customer service, they replied after a few days saying something like we will check the issue with our 'fulfilment team', whatever that means, but no new shipping date. Than passed until July no reply and no shipping date... Sent another email, they started to ghost me. Than I did what I should have done before, I tried to reverse the charge on my credit card, 3 days after I started that process they, updated the order with a shipping code, although nothing was shipped. Than like 20 days later they actually shipped the order. And I received my order and everything was good. So girls keep this in mind, they are scammers, they are actually scammers, I really believe that they only sent me this order because I tried to reverse the charges. Ahhhh and you know also the worst part? everything that I bought full price, by the time the order was sent was like 50% discounted. SCAMMERS

The customer service sucks. They Sent me 1 email in which they asked for a picture of my discoloured skirt not matching my top. And a picture of the label. I have given them everything since I am a single mother of 2 who saved fot these clothes. Never heard of them again after sending numerous emails, contact forms, IG messages. Nothing....they ignore everything. Thiefs they are!!!!

This has been a dire experience - placed an order on June 29th, turned out it was a pre-order item. Was informed that it would be sent on July 30th, here were are on August 6th with no order and my emails getting ignored. I erroneously placed another order in good faith that the first would show up but now will be pursuing a refund via AMEX. Absolutely horrendous - do not use this company.

The company has gone into liquidation - please do not order from them. If you have ordered, you can make a dispute via your bank and you will get refunded. You can find the company liquidation status on Company House website to sent to your bank.
It is so frustrating the company is now advertising sales everywhere to make cash without sending the actual orders. This is fraud. I have also reported them on Meta.

DO NOT ORDER - The worst customer service experience I have ever had. Trying to resolve an issue has been extremely frustrating, with replies taking an unacceptable amount of time and very little support provided.

The fact that there are no returns for sale items makes the whole experience even worse, especially when purchasing clothing online where sizing and fit can be difficult to judge and when the company fail to ship on the date stated. A company should stand behind its products and make the customer journey simple, but unfortunately this has been anything but.

I would strongly recommend thinking twice before ordering. Good customer service is just as important as the product itself, and sadly this company falls far short.

I never usually write reviews but avoid this company at all costs. Similar issues to all of the other negative reviews on trust pilot - ordered a dress for my hen that was a pre order, due to be dispatched 20th July plenty of time for hen. When it wasn’t dispatched I checked the website and the pre order estimate was now 5 weeks later at end of August. I emailed straight away and have had only 2 replies saying they cannot cancel my order despite massive changes in delivery estimate with no communication. Very upset as now I do not have a dress for my hen. Avoid at all costs I wish I would’ve read reviews before ordering.

Disgusting scam company! Do not use.
They don’t tell you that items are pre-sale and you can’t cancel when your order hasn’t arrived for weeks. Orders come from Dubai and you have to pay high amounts to return and they won’t refund you. AVOID

Would rate this zero stars if i could. Spent nearly 500e on 2 orders.. one in May, it is now August. No update!! Have reached out to ask for an update and haven't heard back. Do not purchase from here.

Not trustworthy. No reliable return process. Unfriendly customer service.

My experience with vita Grace was always very positive, until I requested a refund 5 weeks ago which was promised to be processed within 7 days, and I am still yet to receive it. I have had to follow up various times with their team who are pretty much unresponsive. I am upset that my experience with this brand has now been ruined after ordering various pieces over the last few years.

Dont even bother..
ordered in June, I emailed a few weeks after asking where my order was, they replied and said it was a pre order item?! I didnt even know this.
I waited, another month has gone by .. still nothing. They havent responded to emails so unfortunately had to go through PayPal to try and get my money back.

WHAT A SCAM OF A COMPANY

DO NOT BUY FROM HERE! Absolutely disgusted with this company. I saw an influencer Gemma Owen wearing their dress so I assumed it was a bona fide company, however, they did not ship for a month and I asked to cancel the order since it would not arrive in time but they refused. The order arrived and they will not refund sale items, this was not made clear before ordering. Quality is horrendous and the sizing is all wrong. I am tiny and the medium is far too small. Cheap crap that is over priced and you cannot return.

Niet bestellen. Je betaald 18 euro aan verzendkosten, om vervolgens 3 weken te wachten en nog invoerrechten van 25 euro te moeten betalen. Zou niet erg zijn als het ook goed was, maar de kleding valt klein, schijnt door en is het allemaal net niet. Terugsturen is niet echt een optie omdat je dan nog een keer 25 euro moet betalen voor invoerrechten, 18 voor verzending en wellicht nog een restocking fee.

Als je de klantenservice mailt met de vraag of zij geen goede oplossing weten, wordt er gewoon niet gereageerd.

Kortom, overpriced, dure verzending, extra invoerrechten die niet vooraf vermeld zijn, kleding is niet wat je ervan mag verwachten voor die prijs. Van de klantenservice moet je het niet hebben.

Avoid this company at all costs . Misleading pre order dates . Still haven’t received order after 6 weeks and 2 delayed dispatch dates . Now no communication , ignored emails , no dress received and I have requested a refund of the £165 spent but no reply ?????
Really wish I’d read reviews before using this company !!!!!

AVOID - do not buy from this company. I purchased items and then they took so long to come that I repeatly asked for a refund. They ignored my request for over a week and then I received a dispatch notice. I have sent numerous emails and have been ignored. Returns cost £78 so please do not order anything if you think there is a chance you may return an item.

Poor customer service. Item took weeks to arrive and quality was poor. Dress was oversized and lacked the quality or appeal of how it was presented on the website. I paid for the item to be returned at over £35 recorded delivery and continue to chase for a refund. Appalling service.

I am extremely disappointed with the service I have received from Vita Grace.

I placed an order nearly 2 months ago spending over £500 in total. Since placing the orders, I have received no communication about whether they have been dispatched or delayed.

What has been most frustrating is the complete lack of customer service. I have emailed twice requesting an update and have not received a single response. Being ignored after spending this amount of money is completely unacceptable.

The lack of communication has left me with no confidence in the company, and I have now had to request a full refund. Customers deserve to be kept informed if there are delays, and emails should at least be acknowledged.

Based on my experience, I cannot recommend Vita Grace. The products may be good, but the customer service has been one of the worst experiences I’ve had with an online retailer.

Advice to all try your returns via
global-e
Good luck

Placed the order on 3rd June and never received it ( end of July 2026). Didn't receive a reply from Customer care also. Would need to file for chargeback.

Ok so I am totally on the fence with this brand. Yes their delivery dates were much longer than quoted and no I did not know I was preordering the dresses I bought as the information is hidden in my opinion. But… I do love the dresses I received and they do fit me well. I did have to email and email and email to chase my order and it was over a month late but again I have wore one of the dress multiple times and have got so many compliments