VisitBritain Shop Arvostelua 

Complete scam. Took my money for tickets to Hampton Court and promised to email me the tickets 48hrs before the date of entry. No tickets were sent and no response to emails. The telephone number conveniently isn't available right now. How is this company still operating? Really wish I'd read the reviews before buying.

Terrible customer service. I tried to order 1 London map along with 2 Oyster Cards. I couldn’t order 1 map, but could order 1 pkg of 100. When I questioned this, I was told I would have to do a separate order. This means that since I couldn’t include it with my Oyster Card purchase, I have to pay separate international shipping fees. Not worth it for a $2.00 map.

Never got my Oyster Cards. I’ve reached out twice and I’m being ignored.

Don’t order anything from them, they are in business to scam tourists!

Avoid using these people ,I've tried to get in contact and find it very difficult ,spend hours on the phone but no answers. absolute waste of time .

Disgusting treatment, very unhelpful - especially William from the E-commerce & Sales team who did not seem to understand or care that the venue I booked with promised me they had already changed my booking and now my ability to visit has been stolen from me since I can't afford to buy another ticket.

ordered travelcards to use for one day only and they arrived the day after. website rubbish. After seeing reviews now i would never of used them. no customer service after i got through to phone line he put phone down , re rung it and finally got through and still no help .
AVOID !!! do not use scammers !!!

website simply doesnt work. So many issues with it that its impossible to use

Sorry changing my original review. I can't fault the customer service response in terms of timeliness and politeness however they use other suppliers who do not have the same policies for rescheduling tickets as booking directly with the attraction (in this case the Tower of London). Our trains had been cancelled due to Storm Eunice which meant we could not visit the Tower.

I was very surprised to see such a low score for VisitBritain on Trustpilot considering the fab service I have received.

I booked Tower of London tickets via the National Lottery deal and received confirmation emails within the hour, sorted .. due to an unfortunate situation and being unable to attend, I contacted VisitBritain who politely responded to me within a few hours advising that although the terms state no refunds or exchanges, they would contact Tower of London anyway on my behalf to see if they can get my tickets moved. With discussion of preferred date and time etc, they provided me with new tickets within 24 hours. Ruby was so polite and friendly, and stuck with me through the whole email journey meaning I didn't have to repeat myself.

Thank you so much VisitBritain Team, I'm looking forward to attending the Tower of london in a few weeks

They literally scammed me. I ordered a visitor oyster card 3 weeks in advance just to stay safe and make sure I could get it in time. They sent me a tracking number that led me to a broken link page, I went to the post office and they told me they should've known it wouldn't work. Then tried contacting customer service 3+ times and haven't gotten a response back.

DO NOT USE THIS COMPANY, ABSOLUTELY DISGUSTING HOW THEY TREAT YOU AFTER THEY HAVE TAKEN YOUR MONEY .
NO TICKET , DON'T REPLY TO EMAILS, PHONE CALLS , TERRIBLE WHEN THEY WON'T GIVE YOU A REPLY SENT 15 EMAILS AND 7 PHONE CALLS.
THEY NEED REPORTING TO TRADING STANDARDS.

My girlfriend bought two Oyster cards for our trip to London, we should have received them two weeks ago but haven’t heard anything.

I tried the tracking number they supplied, so rang Royal Mail but they haven’t gave us a legitimate tracking number so they can’t find it, tried emailing their customer service four or five times and I still haven’t had a reply it’s been nearly two weeks since we’ve first emailed.

PLEASE DON’T USE THIS COMPANY!!

I have had a similar issue. I put in the discount code and it showed the discounted amount. However, when I received the email confirmation it stated the full amount. It is absolutely ludicrous. I have emailed Visit Britain CEO, and the National Lottery complaints email address too and raised my concerns
It almost feels like one has been duped by National Lottery and Visit Britain

Worst website ever. They just take your money without issuing tickets. When you email them, they just ignore it. When you email them the tenth time, their response was "due to some small technical issues", yeah it might be small but very shameful. AVOID! AVOID! AVOID!

Booked via the National Lottery days out scheme. This company does not have any customer service and no way of contacting them part from a online form in which they can take upto 48 hours to respond....well 48 hours has gone and no response!! I booked tickets to only be met with a error on the payment page, so tried to put it through again and this failed with error again. On checking my bank account, two lots of payments has gone through with no confirmation and no tickets. The money taken was well over £100, which I suspect they will never refund. Shame on you VisitBritian!!

E-tickets not received in time for planned visit. Sent 2 messages via their contact form, left a voice message - still no response. Very poor customer service

Absolutely disgusting company. Shocking!!!
Tried to pay for tickets to Blackpool zoo, said error code and was cancelled. Checked my bank they have taken the money anyway £40.
Order still says cancelled so no tickets and have emailed them 7 times to no reply.
I honestly have never dealt with a company so disgraceful in my life and doubt i will ever get my money back.
Shocking that camelot can advertise something that is clearly a scam AVOID AT ALL COSTS

One star is too much for these. We bought a national lottery ticket for their offer to recieve a voucher code, eventually got the code to find it wouldn't work. They say you have to use it in 7 days, yet aftwremailing and calling it took them 10 days to reply and won't offer a new code. Appalling customer service and do not call you back.

Complete rubbish!
Ordered travel tickets at the start of the week, they dispatched them to DPD depot however have not put my house number on it. I've tried to contact them numerous times today but keep getting voice mail and I have sent them messages asking for a call back and had no luck. I go to London tomorrow and now it looks like I have to repurchase these tickets tomorrow on the day. With that they also don't do refunds which means £37 down the drain.

I have attempted to access the National Lottery Days Out promotion multiple times just to try and get organise a family day out in London later this year.

The promotion has been heavily advertised with "£25 off" claims across Visit Britain and the Lotto website. Unfortunately, every single lottery ticket voucher I have tried has resulted in an error at checkout and I am now significantly out of pocket due to money taken erroneously and Lotto tickets wasted. The vouchers are not reusable once an order is falsely taken or an error results at checkout.

After such an extensive promotion, it should not be possible to have such poor IT systems backing up an offer. I strongly suggest that Visit Britain invest heavily decent systems before taking on any more offers of this size. They simply cannot cope with the most simple of problems.

Got my code to then have error on checkout twice!! took money off 2 cards but keeps giving me error. Why have a promotion if its not going to work anyways??? It's so stupid and honestly people should avoid at all costs because it will just take your money and leave you with nothing. Also customer service is terrible too!!! Why have a website which sells E-tickets but not have a live chat or even a phone number to contact?? It makes no sense in this day and age! The only way we can contact them is to send an enquiry which, most likely, will take them 10 years to reply to! Do not purchase anything from here and even with the £25 off it isn't worth the hassle that you have to go through! I'd give it this company minus stars if I could.