VisitBritain Shop Arvostelua 

SCAM SCAM SCAM! Cancelled tickets for no reason day before activity. Refused a full refund. Stay away

Bought a ticket to go to Legoland and ticket didn't scan. Ticket didn't download, luckily had a screenshot of the barcode but it didn't scan. The ticket says entry 00:00 till 00:00:01 when legoland opens 10am till 5pm. Customer service is shocking and just go round in circles. Spoken to a few people that have had the same problem with tickets not scanning including a friend that went the same day but luckily she got to go in. I guess you risk it for £13 a ticket when it's £66 normally. Never buy another ticket and will be spreading the word as they are basically scamming people.

Bought lottery tickets, to take advantage of the visit britain offer. Promotion was ending 30th September 2023, went to use the reference codes to book only to be told today that the promotion ended early. Very disappointed 3 children, as no birthday Legoland visit now. Awful advertising.

Booked Edinburgh castle through the website and received the QR codes no problem so added them to my apple wallet. On the day of visiting, the castle said the QR codes were not what they used to scan for entry and I should have received a second email with actual entry tickets from the castle. This I did not receive. We ended up having to be escorted to the ticket office inside so they could find our booking by name as the reference number was irrelevant and they could not have been more helpful. We had saved the castle for our final day and this ended up wasting time and nearly cost us a whole new batch of entry tickets - shame on you VB

Like many others took advantage of a national lottery promotion to take my family to the zoo. Tickets bought in July, vouchers one per person and per email address but bought all tickets using one email address (not against terms) and they cancelled them! We've booked local accomodation and sorted travel. Awful

Absolutely awful, such a giant scam. I’ve got some of the tickets on with the National Lottery where you get them cheaper and I did about six adults with disabilities and each adult have their own email to get their own code and then it asked me where I wanted to send the tickets to, so I chose my email to send all the tickets to because the adults have additional needs. And it’s easy for me to do it for them. They let me send every single ticket to my email. I have the tickets for two weeks and then they cancelled just before I was going and I phoned them up and they said it’s because you have to send each ticket to a separate email address which doesn’t stay on the website and it let me send all the tickets to mine. They so they’ve said I’ve lost all my tickets and they will give me a refund. What is the tickets cost me £8 for the National Lottery want to go Chester zoo it’s £30 per adult so it’s just a giant scam. I wouldn’t bother They could’ve emailed me and I could’ve explained it to them or anything but they just cancelled. They should change it online so you can’t make this mistake never be using again

Very disappointed.

Booked tickets via the national lottery promotion, great we thought, go somewhere we probably wouldn't have gone otherwise.

Couple of days later they've been cancelled, and we've been accused of fraud 🤣

Visit Britain? Nah, I'll pass!

Due to issues with your website and booking process I have now been left with only half of my family being able to attend the day out. We are unable to contact you via telephone as your telephone lines are “temporarily unavailable” and whilst you encourage people to send you emails, we have sent four emails over the past few weeks and have had zero responses. Would absolutely not recommend this website to anybody.

I ordered 2 oyster cards which cost 60.00 plus delivery
Supposed to be sent but nothing arrived
Have emailed several times but no response other than the fact they had received email. No phone number to call. No branches to call into in london.
SCAM

Like others, I also had a negative experience with the National Lottery £25 voucher. Kept trying to pay at checkout and it would say "We are securing your booking - this can take up to a minute" - nothing changed and then an error message "An error occurred on the server. Please try to place the order again" would appear. Tried multiple times, different times of the day over a few days. Called up customer service, waited 20 minutes on the line - advisor said it was because so many people are using the website and said just to keep trying and they are fixing the issue. Kept trying for a couple more days, same error message and then got an email that my voucher was expiring - wasted so much time, gave up in the end.

Wish i could select minus five stars or Zero stars. Ordered zoo tickets over a week ago still waiting for e tickets. No phone customer service, no response from online contact form. Very poor service.

Visit Britain does not even deserve 1 star. Booked LegoLand tickets using the National Lottery code. Haven’t received the tickets yet they have my money. Phone lines are down emailed them and still haven’t got a response. Visit Britain.. I would like my £127 back please. Complete rip off. They need to be reported.

I tried to book tickets for the national lottery days out offer. What a waste of time. You put in all your details, the website then takes your money and then tells you there’s been a problem. Tried with 2 different payment methods and got the same result.

You can’t phone them (just like all sub standard outfits that want your money but don’t want to talk to you) and so I emailed to request a refund and to ask how it can be resolved - I.e. I was expecting them to fix the issue so I could buy the tickets. I got the refund, but no response, explanation or acknowledgement of my email.

It’s frustrating that I can’t give zero stars as they were not even up to the 1 star standard.

A shambles of an organisation. Booked a trip to RHS Wisley using the Lotto special offer scheme. Had to change dates (Wisley does not take bookings by dates anyway), but VisitBritain's phone system was broken and they could not take any calls. Sent an email for a response in 48 hours. No response. RHS Wisley accepted the tickets anyway. It's embarrassing that this organisation is representing Britain to tourists. What a shambles! It just confirms the current state of the nation.....

Further to my previous negative review, I was in a similar position this time with a £25 National Lottery Days Out voucher and I have to say that it worked... I was able to redeem it on the website. The price of the ticket was the same as from the venue direct... no mark-up... and when I got to the venue the voucher was accepted without any problem. So it might be hit and miss but it's certainly not a scam and I'll be looking out for these kinds of offers in the future.

Visit Britain advertising 2 children and one adult at £50 for Adventure Valley. I used my national lottery days out ticket so only paid £25.

Direct on the attraction website is only £30 for the same size group. VB are massively inflating prices and taking as range of the lottery vouchers. Awful service and too late to rectify

Received a £25 voucher through National Lottery. Have tried every which way to actually book tickets to Kew Gardens and each time the timer just spins, telling me to wait and not refresh, and it would take a minute. I must have wasted 30 minutes on this alone. What an absolute load of rubbish. All seems like a bit of a scam anyway - went on the actual Kew website and advance tickets are £17 each for adults. The Visit Britain website advertises them as £19.50, then bumps them up by an extra £2 at checkout. So two tickets directly from Kew total £34. Two tickets from Visit Britain = £43, with no functionality to use the £25 or actually book the tickets. Complete waste of time!
National Lottery need to reconsider who they partner with as this isn't a very good reflection on them for what, I'm sure, was supposed to be a reward for customers.

Oh my god!, where do I start?

Having lived overseas for 20 years I was looking forward to my return to the 'homeland. What a shock I was in for: On arrival at Birmingham international airport I was confronted with train schedule notice board on which almost every train was either cancelled or delayed. Any attempt to complain was greeted with total indiffence and a couldn't care less attitude. In fact I was warned that any slight show of frustration could attract legal consequences.

I was hoping that this was just a one off incident and that things could only get better. How wrong I was: The public transport system is incredibly expensive but, in general, is unreliable and utterly unfit for purpose. Staff in service jobs are, by and large, unfriendly, unhelpful and couldn't care less. On complaining that my train had been cancelled, I was told: "if you don't like it, get a car". Many town centres were full of charity or boarded up shops. Dining out is ludicrously expensive and usually poor quality.

What was once a proud global empire now has the feel of a run down, tired country which is riddled with depression and poverty and in which nothing works as it should. I will soon be leaving the UK again, but definitely won't be returning again.

If you are a traveller looking for an exciting, vibrant, welcoming and value for money destination, then the UK should be at the bottom of your list.

Horrendous website. Trying to book the anfield abseil experience and constantly the dates are greyed out, you refresh the webpage and the dates appear but not the ones you want. You have to constantly press refresh until you’re lucky enough that the site displays the dates you want. Finally managed to get the dates I wanted after numerous times refreshing the webpage. Proceeded to payment, error on the webpage. Multiple times I had the circle of death during the payment process. After about 10 attempts it worked! Good job as the laptop was about to get smashed to pieces as that’s how frustrating you get trying to use this website. Easily the most user unfriendly website I’ve come across. Don’t wast your time unless you want to smash something to pieces in anger.

Hello,
I did receive my travelcard very quickly. Legit website.