VisitBritain Shop Arvostelua 

I can see that there are bad reviews on here, however I had a great experience with Visit Britain earlier this year. I placed my order for Afternoon Tea Canal Cruise using my £20 voucher code from the This One's On Us promotion and I have received my order confirmation immediately and downloaded my ticket from it. The cruise location was easy to find based on the information found on the website and the cruise itself was lovely! The people there were very accommodating and friendly :) :) Really enjoyable and good experience all around!

We ordered 3 tickets through the website to go to Kensington Palace on 31 May. We received an email saying the tickets would be sent via email 48 hours before. Having not received them, we rang and were told they would send them, they didn’t, further phone call and we were given a code they said would work. I then received an email as the office closed to say due to a glitch in the system no tickets had been issued and we could re-book!! This was an arranged day out for our 83 year old mother. Rang this morning to be told that this happens regularly and there would be no compensation or discounted tickets. Absolutely disgusted. DO NOT BOOK THROUGH THIS SITE. They take your money and have it for months, but no tickets. You have been warned.

Booked my visit with them 2 months ago, ticket did not arrive, disgusting do not use this company, It is a complete waste of time, stressful experience, I will be contacting my bank.

We received emailed "tickets" from the £20 off voucher scheme which was great - although you cant actually call them tickets - for a visit to Wisley tomorrow, which we booked some weeks ago. Unfortunately yesterday I suddenly become unwell and when we contacted VB today to ask if we can re-arrange the date to next week, we were told we hadn't given enough notice - sorry, if I'd known I was going to get sick I'd have arranged that sooner! It's not even as if the tickets are for an indoor venue, Wisley is mostly outdoors and we weren't asking for a refund. In addition to this, the QR code on the emailed "ticket" doesn't work and we are unable to access it. Very disappointed, and now we will have to pay a further fee to get into to Wisley. Really shoddy service, not even a service.

Ordered 2 tickets for Kensington Palace. Web site very, very slow and kept crashing. Received an email to say tickets will be emailed 48 hours prior to the event.
Tickets did not arrive, spent hours on the telephone trying to contact VB without success. Kensington Palace ticket manager could not locate any tickets for our day and time of entry booked by VB. I have complained but so far I have not been successful. I will email the CEO as the VB website is totally misleading. Our tickets were emailed to us by a company called Travel Trade 11 days before the date of entry. I did not open this email as it was an unknown address that I was not expecting. This company was promoted by Martin Lewis on his TV show to help save money. Quite the opposite experience for me as I had to purchase new tickets at KP.

Booked tickets using the £20 off voucher started off no problem. A week later received a text and email to say my order had been cancelled no explanation given. Contacted them given a generic reply no offer of compensation or option to rebook. Just booked direct in the end. Would never recommend.

I booked a couple of tickets for a wildlife park through Visit Britain under their £20 off promotion. My daughter got ill the day before (requiring hospital treatment) and we wanted to re-arrange for another date, they said 24 hours isn't enough notice and gave us nothing in recompense. Really poor, would never book through them again.

I visited Westminster Abbey with the £20 off voucher for the newsletter signup. Voucher was delivered quickly and I was able to book with GoldenTours/Graylines and their ticket was emailed quickly as well. There are a lot of negative reviews on here, but my experience was great. Thanks VisitBritain!

Their customer service is useless and they do not honour their own promotions. My friend and I signed up to a promotion (ending 31 March) where you get 20 pounds off for signing up to the newsletter. Our codes came days apart and when we tried to use them within the alloted time, they did not work. A message said the promotion had ended which went against their own terms and conditions.

Terrible company. I booked a day out through the website and a confirmation email was sent but no tickets were sent. I tried customer service and heard nothing. When I contacted the venue directly luckily they had my booking so they could send me the tickets. They sent them within minutes! Book direct don’t use this website!

visit Britain (a civil service organisation) is running a £20 off promotion to be used against selected tickets to tourist venues. It does not work.

Ive tried 4 times over the period of 2 days and now my voucher codes done work. I select attraction, the date, the time, put my card details, put in voucher code, then i get an error message

and now my code does not work. I am trying to help my parents with their code too.

Last time they did a promotion there was problems with taking payment and the same is happening again.

They are a civil service organisation to promote British tourism. So disappointing

Ordered 2 X visit London Oyster Visitor cards with £40 credit on each. They never arrived by stated date and still had not arrived by the time I departed on my trip. Bloody hopeless to deal with disgusting customer service, I just wanted a refund of monies they stole from me but got excuses.
Now I've handed it over to Visa card protection and reported them as a fraudulent merchant.

Purchased a day travel card then became concerned that I’d been scammed after reading poor reviews however my card did turn up!

Unfortunately there’s a scheduled train strike for the day my ticket is valid for.

I’ve contacted the company with regards to my options as I wanted to just travel the following day instead.

They responded with their terms and conditions stating that no refunds would be given due to rail strikes.
I do understand it isn’t this companies fault that strikes occur and that they are running a business and that’s why they won’t offer refunds

BUT I don’t want a refund I just wanted to use my ticket the following day, you should be given the opportunity to use the service that you’ve paid for especially if refunds aren’t being issued so now I’m £30 down.

Habe 3 Oyster Karten mit je 40.00 aufladen lassen und zu mir nach Hause bestellt. Wohne in der Schweiz. Leider keine Bestellbestätigung erhalten aber das Geld wurde von meiner Kreditkarte abgebucht. Habe erst danach die Rezensionen gelesen, die ausschließlich schlecht waren. Das ist mir noch nie passiert und ich war etwas verunsichert. Habe dann sogleich eine Mail geschrieben und sofort eine Antwort erhalten. Bestellbestätigung wurde dann manuell ausgelöst. Eine Woche später hatte ich die 3 Oysterkarten im Briefkasten. Alles bestens, kann es nur empfehlen.

Ordered Oyster Card in good time for travel as described in web-page and with indication of travel days - but the order have not turned up even the day after returning from my visit to Britain.
Not a place to visit and does not represent Britain for anything good.

I read the reviews after ordering so I was nervous if I got scammed. Tickets were delivered less than 24 hours after ordering! Great service!

0 stars booked a trip that was cancelled due to the bad weather on February no refund or alternative dates no one could travel nationwide

Worst customer service experience in years. I ordered Oyster Cards for my whole family for my trip to London. When you place your order they seem to suggest that they are charging you 10 pounds to sending the cards DHL. Instead they were sent by Duetsche Post (regular mail) and the envelope arrived opened. It had 1 of the 8 cards that I ordered. The confirmation email and shipping email say to contact them if there is a problem with your order. However, they do not include any contact information, the emails are sent from an email address that does not accept replies, and the links they provided were broken and go to a 404 error page. I had to call the bus department in London to get a phone number and email address for them. I contacted them multiple times by phone and all that got me was an additional $100 on my phone bill since I don't have an international plan. The only response I got from my emails was written by someone who doesn't sound like English is their first language and it gave confusing instructions. Never got a response to my follow up email or call asking for clarification. Had to purchase the cards again once I got to London. Now I have to try to get the $500 in charges reversed from my credit card company. My suggestion would be to deal directly with any company you want tickets for and don't use VisitBritain as a middle man for any of your tickets. Dealing with them was not worth the time, money or stress that I put in trying to resolve this issue. London was beautiful.

Impossible to get hold of and wont respond yo emails! Very frustrating

Leveringstiden var dobbelt så lang som lovet, men de kom frem i god behold til Danmark fra England. 13 dages levering, lovet 5-8