Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I found it very easy to order my wine and i received an email of my purchase. I also received several communication regarding the status of my order. The courier sent me an email and a window of an... Näytä lisää
Yritys on vastannut
DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Näytä lisää
Yritys on vastannut
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Yhteystiedot
Ranska
- vinatis.co.uk
4,2
Hyvä
2 t. arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Company
Having recently returned from a birthday trip from Rome we had a botte of red there which we both really enjoyed. We searched for the bottle when we came home and came across Vinatis. We found the bottle of wine we wanted, it was easy and straight forward to order and given that we were ordering at a busy time of year the service was excellent. They were also great at keeping me up to date with the delivery. I would definitely recommend and use them again.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Knopp,
Thank you very much for taking the time to share your experience. We are delighted to hear that you were able to find the wine you enjoyed in Rome and that your ordering experience with Vinatis was simple and efficient.
We also appreciate your kind words about our customer service and the updates on your delivery. Your recommendation means a lot to us, and we look forward to assisting you with your future orders.
We hope you enjoy your wine and many more wonderful moments of tasting!
Best regards,
Caroline – Vinatis Customer Service
Honestly not impressed
Honestly not impressed. Was given a delivery date of the week before Christmas but didn't turn up until 28th and then only after chasing. Would hate to think how late it would have been if hadn't complained.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for taking the time to share your experience with us, and we are sincerely sorry to learn that your order did not meet your expectations.
We fully understand your disappointment regarding the delivery delay. Our delivery times are provided for information purposes only and may vary depending on customs processing, which is entirely beyond our control. Nevertheless, we have taken note of your feedback and it has already been forwarded to the relevant department.
Once again, we apologize for any inconvenience caused and remain at your full disposal.
Kind regards,
Caroline - Vinatis Customer Service
I placed an order for champagne on 17…
I placed an order for champagne on 17 December for delivery before Christmas. It only arrived on 27 December. I will not buy from Vinatis again.
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Kendon,
We sincerely regret that your experience did not meet your expectations.
As indicated on our website, delivery times for the United Kingdom are provided as an estimate and depend primarily on customs procedures.
Furthermore, no new updates will appear in the tracking until the customs clearance process is completed.
Please accept our apologies for this inconvenience, which is beyond our control. We hope to provide you with a better experience in the future.
Kind regards,
Caroline – Vinatis Customer Service
Great wines but delivery was poor
Great wines but delivery was poor
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. TEMPERTON,
Thank you for your positive feedback regarding our selection.
We regret, however, that the delivery service did not meet your expectations. Please be assured that we take your comments into account in order to improve this service.
We remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Didn’t arrive on time
Didn’t arrive within the stated 3 - 5 days. Took 2 weeks, asked for refund give bottle was a birthday present and received no response. Wouldn’t use again.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your order did not meet your expectations.
As previously explained, delivery times to the United Kingdom are provided for guidance only and may vary due to customs processing. Unfortunately, in your case, we were unable to provide a fixed delivery date, as we were awaiting feedback from customs to determine when the goods would be cleared. This part of the process is beyond our control.
In addition, due to a high volume of requests received recently, the processing of some inquiries has taken slightly longer than usual. We regret the delay in handling your request.
We can confirm that the parcel was delivered on December 27. Consequently, we are unfortunately unable to grant your request for a refund.
Please accept our apologies for this inconvenience, which was beyond our control. We remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
Poor customer service
I ordered a 2 bottles of wine as a present for a friend in France. After I had ordered, I sent customer services a question about the wine I ordered but didn't get a response so I cancelled the order and reordered another bottle. All 3 were delivered and I was charged for all 3. Very disappointing customer service.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Suzanne,
Thank you for contacting us via this site and for the information provided through a private message on Trustpilot.
After checking, we see that you reached out to us on the afternoon of December 19. In accordance with our response time of 24 business hours, our colleague replied to you on Monday, December 22, informing you that your parcel was already in transit, which was within the expected processing time.
At the time of delivery, the recipient has the option to refuse any of the parcels in the order. It is also possible to exercise the right of withdrawal and return the parcels, but only within the legal period of 14 days following receipt, in accordance with our general terms and conditions of sale. As this period has now expired, the right of withdrawal can unfortunately no longer be applied.
We hope this information is helpful and remain at your full disposal should you require any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
not delivered in timeframe stated so…
not delivered in timeframe stated so arrived too late to give as a prize, nothing wrong with product , just delivery time
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Graham,
Thank you for contacting us through this site.
After verification, your order was placed on December 15, shipped the same day, and delivered on December 22. This is fully in line with the delivery timeframe indicated on our website, which is 4 to 5 business days.
We can therefore confirm that the delivery of your parcel was made within the expected timeframe.
Of course, we remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
Must do better!!
The wine eventually turned up , just in time for Christmas, but could not have been dispatched on the day I was told. It took several days to get an on-line response to my query, infact, I ended up chasing on three occasions. I like the idea of being able to telephone someone if needed, or to have a "live" on-line chat at the very least, but I could not find either option. On a positive note, the wine is good, but not sure I can handle such poor customer service from a large company like Vinatis. Happy to come out of retirement to run this for you!!
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Lewis,
Thank you for contacting us through this site.
Due to a high volume of requests recently, the processing of some inquiries may have been slightly delayed. We sincerely apologize for any inconvenience this may have caused.
As mentioned, your parcels were undergoing customs clearance, which explains the lack of updates in the tracking information. Once customs clearance is completed, the tracking will be updated, and you will be informed of the delivery date.
After verification, your order was placed on December 18 and shipped the same day. It was delivered to you on December 24, which is within the announced delivery timeframe of 4 to 5 business days.
For your information, our multilingual customer service team is available by phone at +33 4 50 09 09 09.
We are nonetheless pleased that you are satisfied with our products and remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
I used to buy this wine in Iceland…
I used to buy this wine in Iceland store in the UK which I really like. They have stopped doing it now. When I saw it on Vinatis, I was very pleased to have found it. I ordered it in 2023. The order was shipped but the delivery company never delivered it for whatever reasons.
I got a full refund, though. Thank you Vinatis.
I placed the same order again a few weeks ago and when the order arrived, it was the wrong order. Honestly Vinatis!!!! What kind of service are you offering?
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience you encountered with your orders.
We are truly sorry for the first incident involving the non-delivery of your order in 2023, as well as for the error that occurred with your most recent order.
We have received the information regarding the email address and name you provided via private message on Trustpilot. However, after checking our system, we were unable to find any account matching these details.
In order to assist you accurately and offer an appropriate solution as quickly as possible, we kindly ask you to provide us with the relevant order number.
Please rest assured that we will do everything possible to correct this situation promptly.
Thank you for your understanding, and we hope to regain your trust.
Kind regards,
Caroline – Vinatis Customer Service
Super Service
Huge selection of wines. Website easy to navigate. Delivery prompt and efficient. Super service and much appreciated.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Martyn,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
A rare Christmas treat
Thanks to Vinitas I was able to obtain a bottle of my beloved Vin Jaune (from the Jura) at a price that did not bankrupt me
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Robins,
We’re delighted to hear that!
It’s always a pleasure to help our clients enjoy their favorite wines without breaking the bank.
Enjoy your "Vin Jaune" and happy tasting!
Kind regards,
Caroline - Vinatis Customer Service
I would have given you five stars
I would have given you five stars, but when my order missed its connection, I was worried it might not get here by Christmas. It did, however, so all well as it is a present for my son.
I will let you know what his verdict is later!
The experience of ordering was very good.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Lowe,
Thank you for your feedback!
We completely understand your concern about the delivery timing, and we’re glad to hear that your order arrived in time for Christmas. We hope your son enjoys his gift, and we’d be delighted to hear his verdict.
We’re also happy that your ordering experience was smooth and positive. Your satisfaction is very important to us!
Hope to see you soon on our site.
Best regards,
Caroline - Vinatis Customer Service
It all worked very well
They had what I offered. The website was easy to navigate and purchase from. The wine arrived on time. The most work I had to do was to write this review!
Thanks. I’ll come again.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Cuckow,
We sincerely thank you for your positive feedback.
We are delighted that your experience met your expectations and that both the purchasing process and the delivery met your needs.
We look forward to assisting you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
The wines arrived on time and in…
The wines arrived on time and in perfect condition
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Roy,
Thank you for your feedback!
We’re delighted to hear that your wines arrived on time and in perfect condition. Enjoy your tasting!
Best regards,
Caroline - Vinatis Customer Service
Rapid response to queries raised by me…
Rapid response to queries raised by me and efficient delivery of wine.2312
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Paul,
We would like to express our sincere thanks for your enthusiastic review.
The entire Vinatis team is delighted to count you among our customers and hopes to see you again soon for more wonderful discoveries.
With our kind regards,
Karen - Vinatis Customer Service
great to deal with
great to deal with
they advised me when the new vintage of my favourite wine Brouilly Chateau Thivin was in stock, i purchased 3 bottles to test ,promptly dispatched as usual.
wioll be ordering a full case after christmas.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Brown,
We sincerely thank you for your positive feedback.
We are delighted to have assisted you in selecting your favorite wine and to have met your expectations regarding delivery.
Your loyalty is greatly appreciated, and we look forward to serving you again soon.
Kind regards,
Caroline – Vinatis Customer Service
Vastaus yritykseltä VinatisUK
Dear Mr Barry,
We sincerely thank you for your positive feedback.
We are delighted to know that your experience met your expectations. If you need any assistance or wish to share further suggestions, our team will be happy to help.
Yours sincerely,
Karen - Vinatis Customer Service
Quick delivery and excellent Prosecco
Quick delivery and excellent Prosecco
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We sincerely thank you for your positive feedback.
We are delighted to hear that the speed of delivery as well as the quality of the product met your expectations.
Your satisfaction remains our priority. We look forward to assisting you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Excellent fast and efficient service
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Williams,
Thank you very much for your positive review !
We are honoured by your satisfaction and strive to continually offer you the best possible service.
We look forward to welcoming you back for new experiences.
Kind regards,
Karen - Vinatis Customer Service
Great wines at good prices
Great wines at good prices . A bit longer to come this time but it’s Christmas so it is understandable. All in all , very happy and I’ll be able to treat the family and myself to French wines that I discovered in France .
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. VEREBES,
We sincerely thank you for your positive feedback and are delighted that our selection met your expectations.
We have noted your comment regarding the delivery time, especially during this busy period.
We look forward to accompanying you on your future wine discoveries.
Kind regards,
Caroline – Vinatis Customer Service
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