Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I found it very easy to order my wine and i received an email of my purchase. I also received several communication regarding the status of my order. The courier sent me an email and a window of an... Näytä lisää
Yritys on vastannut
DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Näytä lisää
Yritys on vastannut
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Yhteystiedot
Ranska
- vinatis.co.uk
4,2
Hyvä
2 t. arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Imperial Experience
My first experience ordering from Vinatis was remarkably smooth and hassle-free. Despite the involvement of customs, my order arrived right on time, which was a pleasant surprise. The process felt efficient from start to finish, making it an easy and reliable choice for future purchases. I would definitely recommend Vinatis to anyone looking for a seamless shopping experience with punctual delivery.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you so much for your wonderful feedback!
We are delighted to hear that your first experience with Vinatis was smooth and hassle-free, and that your order arrived on time despite customs formalities.
Your recommendation means a lot to us, and we look forward to providing you with the same seamless and reliable service for your future orders.
Sincerely yours,
Caroline - Vinatis Customer Service
Vastaus yritykseltä VinatisUK
Dear Mr Squires,
Thank you very much for your kind feedback!
We’re delighted to hear that you enjoyed our wines and service.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Used these guys a few times now they…
Used these guys a few times now they generally have one of the biggest stocks of French wines and delivery to UK ! Usually one week later after dispatch my order arrives in a very well packaged box. Yerr all ok . Plus delivery charge is cheaper than most UK stockists .Keep it up Vinatis . I'll keep using you! Probably what people want hear.
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you very much for your very positive feedback!
We are delighted to hear that our services, selection, and delivery times meet your expectations. Your encouragement motivates us to continue providing the best for our customers in the UK and beyond.
We look forward to serving you again very soon!
Best regards,
Caroline – Vinatis Customer Service
Wine is from very good grower
Wine is from very good grower. Delivery was quick and efficient. Price was good.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Smart,
Thank you so much for your kind feedback!
We’re absolutely delighted to hear that you had such a positive experience with your order.
Your satisfaction is our greatest reward, and we're so pleased to know that everything met your expectations.
We look forward to seeing you again soon for more great discoveries on our website!
Warm regards,
Caroline – Customer Service Vinatis
I have recently ordered twice with this…
I have recently ordered twice with this company and on both occasions the parcel has arrived from abroad within the timeframe quoted, with the correct expensive items enclosed and well packaged.
I will be ordering again whenever the need arises.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you very much for your review and for placing your trust in us.
We hope to have the pleasure of welcoming you back to our site.
Kind regards,
Caroline - Vinatis Customer Service
Where is my order?
I ordered 3 bottles of champagne on 18th December 2025, but still awaiting delivery.
(n° 3614101)
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Stephen,
We sincerely regret the inconvenience you experienced regarding the delivery of your order.
As previously indicated, due to an operational issue at our carrier’s local agency, your parcel could not be delivered. We are very sorry about this situation. Following your confirmation, the full refund of the order has been forwarded to our accounting department and will be processed shortly to your original method of payment.
Please rest assured that this incident has been reported to our logistics team in order to improve delivery quality and to implement the necessary measures to prevent such situations from occurring again.
Once again, we apologize for any inconvenience caused and remain at your disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
I am a repeat customer
I am a repeat customer. I use the filters to fine tune what I want in a wine, as there is so much choice. The wine arrives when promised and is well packaged. Nothing has ever arrived damaged. My only little gripe is there used to be special free postage offers to the UK but there haven't been any for a while and the added delivery charge can be an issue. I usually order 18 or 24 bottles at a time so it is a consideration.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Bonjour,
Nous vous remercions pour votre fidélité et votre retour positif concernant la qualité de nos expéditions et la diversité de notre catalogue. Nous prenons note de votre remarque sur les frais d’envoi et comprenons l’importance de ce point pour nos clients britanniques. Votre observation sera transmise à notre équipe commerciale. Nous espérons continuer à vous satisfaire lors de vos prochaines commandes.
Marie – Vinatis Customer Service
Wine excellent as always
Wine excellent as always . Poor experience with delivery in the Uk.
Information from courier totally wrong, mixed messages from DPD on phone and different information from speaking directly to customer service.
Second delivery now delayed.
Disappointing.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for your feedback. We are delighted that our wines continue to meet your expectations.
However, we sincerely apologize for the issues encountered with the delivery to the United Kingdom.
Please note that we have already contacted you via a private message on Trustpilot to obtain information regarding your order, but unfortunately, we have not received any response from you.
In order to verify your case and resolve this issue as quickly as possible, we kindly ask you to provide us with your order number.
We remain at your full disposal and will do everything possible to resolve this situation promptly.
Kind regards,
Caroline – Vinatis Customer Service
All arrived in the end
Ordered 12 bottles. Received notification of despatch, but only 6 arrived. Remainder arrived next day, so all well. Would have saved a worrying few hours if I'd been notified about part delivery.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Bent,
Thank you for taking the time to share your experience. We are delighted that your order was eventually complete and that everything went smoothly.
We fully understand that the partial delivery may have caused some concern, and we regret that you were not informed in advance. Your feedback has been forwarded to our logistics department to improve communication in such situations and prevent it from happening again.
We appreciate your understanding and look forward to continuing to satisfy you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Continued excellence
Choice of wines and delivery communication were excellent as usual. Very good service
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Ken,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
The wine was just what we ordered
The wine was just what we ordered and, was delivered on time. Issue was delivery driver saw him approach the house but when I opened the door he was driving off. He did not ring or knock left box on its side, was pleased there were no issues.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for sharing your experience. We are delighted to hear that the wine perfectly matched your order and was delivered on time.
We do, however, understand your comment regarding the delivery and the behavior of the courier. We have forwarded your feedback to our carrier to help improve delivery quality and prevent this from happening in the future.
We are glad that, despite this incident, your order went smoothly and we thank you for your understanding.
Kind regards,
Caroline – Vinatis Customer Service
Perfection once again for service
Perfection once again for service, quality of wines and prices. Recommend highly.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Peter Cook,
Thank you very much for your kind feedback!
We are delighted to hear that you are satisfied once again with our service, the quality of our wines, and our prices.
Your recommendation means a lot to us, and we look forward to delighting you with more exceptional wines in the future.
Kind regards,
Caroline – Vinatis Customer Service
Smashed en route
The good news, Vinatis refunded my money, and the customer service was prompt and friendly. Otherwise very disappointed as a 3 bottle wine order was broken in transit France to UK. The worst part was I had to be detective and notify Vinatis about the couriers odd message rather than they informing me of an issue with my order. Either it wasn't packed adequately or the transit handlers were violent with it!! Ironically it was my first and last order with Vinatis, super disappointed.
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr. Evans,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconvenience you encountered with the delivery of your order.
We fully understand your frustration regarding the damaged bottles and the fact that you had to report the issue yourself. Please be assured that your feedback has been forwarded to our logistics department to reinforce our packaging procedures and monitoring with our carriers, in order to prevent this type of situation from happening again.
We are nevertheless pleased that your refund was processed promptly and that our customer service team was able to assist you.
Your feedback is valuable and helps us improve the quality of our services. We sincerely regret that your first experience with us did not meet your expectations.
Kind regards,
Caroline – Vinatis Customer Service
Great wines but I took off a star…
Great wines but I took off a star because tracking was very poor.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for sharing your review and for your kind words about our wines. We are delighted that they met your expectations.
We have noted your comment regarding the delivery tracking and sincerely regret that it did not meet your expectations. Please be assured that we have forwarded your feedback to our logistics team to improve the accuracy and clarity of our tracking for our customers.
We look forward to the pleasure of fully satisfying you with your next order.
Kind regards,
Caroline – Vinatis Customer Service
Good price and delivery
Good price and decent delivery from France it said on the postage label.
Would use again definitely!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We sincerely thank you for your positive feedback and are delighted that our prices and shipping met your expectations.
We would be happy to assist you with your future orders.
Kind regards,
Caroline - Vinatis Customer Service
Delivery problems
Wine was ordered easily on 15th December but it was 31st December before it finally arrived. The postcode was correct but the house name was not included so DPD were not able to deliver in a rural area. Sorted eventually and wine was good and a fair price.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Customer,
Thank you for sharing your experience and for your feedback. We regret the delay in the delivery of your order, as well as the address error that complicated the delivery of your parcel.
We are, however, pleased to hear that the issue was eventually resolved and that you were satisfied with the quality of the wine and its value for money.
Your comments have been forwarded to our logistics team to improve delivery accuracy and to prevent similar situations in the future.
Thank you for your understanding, and we look forward to serving you again.
Kind regards,
Caroline – Vinatis Customer Service
Christmas Wine I ordered did not arrive before…
Wine I ordered did not arrive before Christmas, despite ordering early enough. Took ages to get back to me when I emailed them. I will definitely order elsewhere from a UK based wine warehouse source. Not like this company saying held in customs will update you when we can. Very poor and this was my first time of trying them. Just be aware when you order from them as I have noted other comments similar to mine.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr JOHN,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about your disappointment.
We have already contacted you via private message on Trustpilot to obtain information regarding your order, but unfortunately, we have not received any response from you.
We fully understand your frustration regarding the delivery delay as well as the time taken to process your request, and we sincerely apologize. In order to verify what happened and provide you with an appropriate response, we kindly ask you to provide us with your order number.
Once again, we apologize for the inconvenience caused and thank you for your understanding.
Kind regards,
Caroline – Vinatis Customer Service
Great product
Great product, excellent delivery, quick, easy and well packaged- fab service
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Vicky S,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Best regards,
Caroline - Vinatis Customer Service
Experience as expected!
Great range of wines, well packaged, reliable delivery company. My go to supplier for French wines.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Peter,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
4 stars as I ordered it for Christmas…
4 stars as I ordered it for Christmas but it came two days later … but we have saved it for NYE tonight !
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Susan,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and understand your disappointment, especially as it was intended for Christmas.
We are, however, glad to hear that you were able to enjoy it for your New Year’s Eve celebration! We truly appreciate your understanding and hope to provide you with a flawless experience for your next order.
Wishing you a wonderful New Year!
Kind regards,
Caroline – Vinatis Customer Service
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