Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I found it very easy to order my wine and i received an email of my purchase. I also received several communication regarding the status of my order. The courier sent me an email and a window of an... Näytä lisää
Yritys on vastannut
DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Näytä lisää
Yritys on vastannut
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Yhteystiedot
Ranska
- vinatis.co.uk
4,2
Hyvä
2 t. arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great company
Great company. Incredible prices. Well packaged. The only thing that let it down was the delivery time but customer service kept me informed. I will be using Vinatis again in the future.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs Steele,
Thank you very much for your positive feedback!
We are delighted to hear that you appreciated our prices as well as the care taken in packaging your order.
We also thank you for your understanding regarding the delivery time, and we are pleased that our customer service team was able to keep you informed throughout the process.
It will be a pleasure to assist you again with your next order at Vinatis.
Kind regards,
Caroline – Vinatis Customer Service
1 .had to email to get delivery
1 .had to email to get delivery
2 .DPD mislead about delivery when they hadn’t called
3.had to collect from post office
4. Wine is very nice pop
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience experienced upon receiving your order.
Your comments have been carefully noted, and we are taking the necessary steps to improve the speed and clarity of the information provided regarding order tracking. Your remark about the carrier has also been taken very seriously in order to prevent any further re-routing issues in the future.
We are nevertheless pleased to hear that you were satisfied with the quality of the wine. Your satisfaction remains our top priority, and we continuously strive to ensure our service meets your expectations.
We hope to have clarified the situation and remain fully committed to providing you with an even more satisfactory experience in the future.
Kind regards,
Karen – Vinatis Customer Service
Great choice at attractive prices
Consistently good service backs up a great range of wine for all pockets and all at attractive prices. Quick delivery, considering possible delays with customs checks. I've used Vinatis on 3 separate occasions: everything has been very well packed and arrived on time. Recommended!
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you very much for your positive feedback regarding our selection and prompt shipping despite customs procedures.
We are pleased to know that your orders were carefully handled and delivered as expected.
Your recommendation is highly appreciated and motivates us to maintain this level of service.
We look forward to assisting you again soon.
Karen - Vinatis Customer Service
My order has been delayed and despite…
My order has been delayed and despite asking customer services (twice) to look into the problem, no one will respond. Not great customer service.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We acknowledge receipt of your comment and sincerely apologise for the inconvenience caused.
For clarification, we are committed to responding within 24 hours during our opening hours, in accordance with the information provided on our website.
When we reviewed your case the day after you sent your message, we agreed to refund you for the undelivered parcel. The refund will be made within a maximum of 14 days, as specified in our terms and conditions of sale.
We hope this clarifies the situation. Please do not hesitate to contact us if you require any further information.
Kind regards,
Karen – Vinatis Customer Service
Good wines, prompt delivery
Prompt delivery within 8 days of the order, good wines and competitive prices
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you very much for your positive feedback.
We’re delighted to hear that you were satisfied with the delivery time, the quality of the wines, and our competitive prices.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Caroline - Vinatis Customer Service
Delivery issues
Similar to another recent review the issue is with DPD's delivery service. Despite me being in and expecting the delivery DPD claim they were "unable to deliver" the parcel. No doorbell or knock at the door. There's even a photo of the front of our house. My DPD account clearly states that they should deliver to the rear porch if we're not in. No attempt was made to do that and we were in anyway. I now have to be in again tomorrow. Who knows if DPD will actually deliver it this time. Suggest Vinatis look at another carrier. It's the first time I've tried them and so far it's been a poor experience.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry for the situation you encountered with DPD.
We regret that the carrier did not follow the delivery instructions. Please be assured that each of your comments has been taken into account to address this issue. This information allows us to take direct action, obtain explanations when the service provided is not up to standard, and ensure that the carrier implements solutions for future deliveries.
After verification, your two parcels were successfully delivered to you today, Wednesday, 18/02/2026, at 1:08 PM.
Once again, we apologize for any inconvenience caused and wish you an enjoyable tasting.
Kind regards,
Caroline – Vinatis Customer Service
Good wines and a good service.
A good, wide choice of wines with honest descriptions and feedback. Reliable delivery at a sensible price.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you very much for your extremely positive feedback!
We’re delighted that you appreciate the quality and diversity of our selection, as well as the transparency of our descriptions and reviews. We place great importance on providing clear and honest information to help you make the best possible choice.
We’re also pleased to hear that our delivery service meets your expectations.
We look forward to accompanying you in your future discoveries!
Kind regards,
Caroline – Vinatis Customer Service
Vinatis is a great, delivery company not so…
Vinatis is a great company to do business with. Good products and good service for the parts it controls. Unfortunately it uses DPD for deliveries and I have only had poor experiences with this carrier - delivery instructions ignored, parcels left exposed to the weather and to any passer-by who takes a fancy to them. I have complained - so far to fresh air. I will try Vinatis again, but if the same thing happens no more. A pity that such a good company should lose custom for this reason.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We appreciate your positive remarks regarding our offerings and support.
We regret the inconvenience caused by the delivery service and understand your frustration. Please be assured that we are continuously working to improve this aspect and your feedback is valuable for us.
We hope to restore your confidence in our services soon.
Sincerely yours,
Caroline - Vinatis Customer Service
Vinatis a good choice.
Vinatis offers good. value, an excellent range esppecially in French wine which is our favourite and good value. The delivery even coming from France is excellent ; you just have to wait for the case to clear customs so 5-6 days only, which is fine by me.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for highlighting the quality and diversity of our selection, especially regarding French wines.
We are pleased that our shipping service meets your expectations despite customs procedures. Your satisfaction is important to us and motivates our continuous efforts.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Great wine, great service
Great wine, great service.
I searched for a specific wine that I’d had in France - binaries had it at the best price (bottle and delivery price), and they have remained competitive with excellent service.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for sharing your positive experience.
We are delighted to know that you found the wine you were looking for at a favorable price and appreciated the quality of our assistance.
Your satisfaction is our priority, and we look forward to serving you again soon.
Best regards,
Caroline - Vinatis Customer Service
Lovely finding a company that…
Lovely finding a company that concentrate on French wine,good selection of organic wine and nice to be able to select the abv that you want
Very good packaging to get it safely to England
Every wine I buy I want to reorder as it's so good
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are delighted to learn that our focus on French wines and organic options meets your expectations.
Your satisfaction with the packaging and the quality of the products is very encouraging.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Haven't received anything yet
Haven't received anything yet. 5 days from order and it hasn't even left France! 80th Birthday ruined, thanks a lot Vinatis 'UK'! Certainly won't use this bunch again. Would strongly not recommend.
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We have received your review and sincerely regret that your order did not meet your expectations.
We would like to clarify that all parcels shipped to the United Kingdom must go through customs clearance. The processing time depends solely on the customs authorities and is beyond our control. Furthermore, no additional tracking updates will be available until the customs clearance process has been completed.
In addition, we previously contacted you via private message on Trustpilot to obtain further information and help resolve the situation, but we have not received any response from you. In order to assist you as effectively as possible, we kindly ask you to provide your order number or to contact our customer service team directly via https://www.vinatis.co.uk/contact-us. Our team will carefully review your complaint and handle your situation more efficiently.
Thank you for your understanding, and please do not hesitate to contact us should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
Received a substitute bottle instead of what was ordered.
I ordered two different New Zealand Sauvignon Blancs, but the person I sent them to received one New Zealand Sauvignon Blanc and a rose wine which we had not ordered. I was not asked if this would be acceptable. This was a present for which I ordered specifically what I knew the receiver would like, and would have expected to be asked if a substitute was acceptable. Disappointed.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are sorry to hear that your order did not meet your expectations.
This delivery error is due to the large volume of products that need to be processed and prepared for shipment in our warehouse. Please be assured that we have reported this incident to our logistics department so that the necessary measures can be put in place to prevent it from happening again.
To resolve this issue quickly, we invite you to contact our customer service directly via this link: https://www.vinatis.co.uk/contact-us. They will carefully review your claim and be able to handle your situation more efficiently.
We thank you for your understanding and remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Best wine
I have been dealing with this company for a long time now and are still the best wines
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
We are grateful for your continued trust and pleased to know our selection meets your expectations.
Your loyalty is highly valued by our team. We look forward to assisting you with your future orders.
Best regards,
Caroline - Vinatis Customer Service
I am a regular user of Vinatis
I am a regular user of Vinatis, and use it for particular wines from Bordeaux, Rhône, and Gascogne which are unavailable in the UK. Delivery has always been quick and efficient. As importing wines from France is now more bureaucratic, the service is good and I value it. Sales can be good value.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Sillifant,
Thank you for your continued trust in our platform for sourcing distinctive French wines.
We are pleased to hear that our shipping process meets your expectations despite the increased formalities.
Your appreciation of our pricing and service is truly valued. We look forward to assisting you with your future selections.
Sincerely yours,
Caroline - Vinatis Customer Service
First class’
I ordered my wines (at a very good price) and was kept fully informed throughout the process when the delivery would take place. It was spot on, and the wines arrived in extremely well protected boxes with no possibility of getting damaged.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that you were satisfied with the pricing, the communication throughout the delivery process, and the protective packaging of your wines. Ensuring a smooth experience from order to delivery is very important to us.
We look forward to serving you again soon!
Sincerely yours,
Caroline - Vinatis Customer Service
Great selection of wines - delivery a bit long
Great selection of wines. They are a bit challenged in delivering to the UK. The promised 4-5 business days on their website is rather 8-10 business days. So if you are looking for fast delivery, this is not the company for you. If you are prepared to wait you will get good wines. They blame customs for the long delivery, but many other EU companies deliver more promptly to the UK, so it cannot just be customs.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mrs. Burger,
Thank you for taking the time to share your feedback.
We understand your concerns regarding delivery times to the United Kingdom. However, we would like to clarify that the timeframes indicated on our website reflect average delivery times and do not account for any potential customs inspections or delays. Customs processing is entirely the responsibility of the authorities and is completely beyond our control.
On our side, we have every interest in ensuring that each order is delivered as quickly as possible. Once a parcel has been dispatched, we unfortunately no longer have any control over delays related to customs formalities, which can vary depending on volumes or inspections carried out.
We understand that the delivery time experienced may seem long, but it does not reflect a lack of organization on our part nor an attempt to shift responsibility. It is purely an external factor over which we have no direct influence.
We remain fully committed to optimizing our shipments and providing the best possible experience for our international customers.
Kind regards,
Caroline – Vinatis Customer Service
Wine has gone missing
Placed an order on 25 January. Was notified on 27 January that it had been shipped.
Since then the tracking info states "2026-01-28 - 09:00
CHRONOPOST NETWORKS 00000 Parcel missed connection"
Contact Vinatis to find out what this means on 1 February. They te; me that "The carrier is currently investigating the “missed connection” issue affecting your shipment, which is part of a larger group of orders to Great Britain experiencing the same situation.
We expect to receive feedback from the carrier on February 6th regarding the status of your parcel and will keep you informed as soon as we have an update."
I really do not ubderstand why the carrier needs 4 days to tell them just where these parcels are.
I asked for a replacement or refund but they have refused both, telling me that they cannot issue as refund unless I return the goods!!!! Are they having a joke?
Also claim that Brexit regulations will not allow them to send a replacement.
Will not be using this supplier again
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for contacting us through this platform. First of all, please accept our sincere apologies for the inconvenience caused.
We fully understand your frustration regarding the lack of updates in the tracking information and the delay in the carrier’s response. Be reassured that we take this type of situation very seriously.
We have also sent you a private message on Trustpilot to obtain additional information regarding your order. However, to date, we have not yet received a reply from you.
In order to carefully review the situation, provide you with a complete response, and implement an appropriate solution, we kindly ask you to provide us with your order number.
While awaiting your reply, we once again apologize for the inconvenience and remain at your full disposal.
Kind regards,
Caroline – Vinatis Customer Service
Stupid Website. The company may be all that the rave…
The company may be all that the rave reviews say. But I find it quite impossible to get beyond checkout as they ask for your date of birth, and the only way is laboriously to scroll back from today's date. As I was born in 1944, I didn't bother, and shan't again. Also there's no phone number or email address given. Huh.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Hello,
Thank you for contacting us via this website and for taking the time to share your feedback.
We are surprised by your comment, as this is the first time this issue has been brought to our attention. However, we would like to clarify that requesting a date of birth when creating a Vinatis account is intended to prevent the sale of alcohol to minors, which is strictly prohibited by law. We apologize if entering your year of birth caused you any difficulties.
Furthermore, our customer service team can of course be reached via the “Help” button, which is clearly visible on our website and directs you to the “Contact Us” page, where you will find the contact form.
We hope this information is helpful and remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
How to turn a 5-star relationship into a 0-star one
Have been ordering from Vinatis for years, midrange and high end wine. My experience up until now with this vendor has been 5 stars, but my most recent experience - Order 3655693 - can only be described as ZERO STAR:
1. Ordered 3 bottles of 2015 Grand Cru wine, which was on sale at £79.25 per bottle on 16 Jan 25.
2. Instead was delivered 3 bottles of 2018 Cru Bourgeois: different sub-region, different classification, different price point (ca 1/3 of value), different year.
Wrote to Vinatis that I want them to rectify the error. Got a response of "we are sorry, here is credit of £237.75 good for 12 months, keep the other wine". Looked on the website, the price of the wine is now £98.03, i.e. a total difference to me of £56.34 PLUS for a new shipment there would be a £9 fee.
Asked Vinatis to deliver the wine I ordered at the price I paid. Their response: "1. prices change, 2. the mistake is yours, you should have checked the box when the wine arrived, 3. we offered you the 3 bottles of lower quality wine for free, what else do you want?"
Now asking them (1) to refund £237.75 (2) remove the 3 bottles they send in error at their expense. I am not in the business of storing their cheap(er) wine.
Very disappointed.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VinatisUK
Dear Mr Yurist,
We sincerely regret the inconvenience you experienced upon receiving your order.
After verification, we confirm that this concerns order no. 3655692, and not order no. 3655693 as mentioned in your message.
This incident is related to the high volume of products being prepared for shipment from our warehouse. Nevertheless, we would like to reassure you that this error has been reported to the relevant department so that the necessary corrective actions can be implemented and to prevent it from happening again.
As previously indicated, due to Brexit-related constraints, we are unfortunately unable to arrange a return shipment to the United Kingdom. For this reason, we had proposed that you keep the bottles received in error as compensation, along with the issuance of a credit note corresponding to the value of the bottles not received.
As this solution did not meet your expectations, we have therefore proceeded with a refund for the bottles not received.
Furthermore, as a commercial gesture and in light of the inconvenience caused, a credit voucher in the amount of £56.34 has been credited to your customer account, corresponding to the price difference of the bottles concerned.
We hope to have the opportunity to provide you with a smoother experience on your future orders and remain at your disposal for any further information.
Kind regards,
Caroline - Vinatis Customer Service
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