probably the best purchase experience I've had in a while. regardless of all the compliments I got on the dress, the shipping was so fast and smooth, got updates via whatsapp which is so convenient. J... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am very satisfied. Recently bought a dress and a few items from loungewear. Great natural materials, products were made of cotton, wool, mohair, also products were made in Portugal which really matt... Näytä lisää
Yritys on vastannut
Highly recommend Biljana at VB flagship Dover Street. Wonderful personal service and totally committed to the ethos of the brand. Biljana is an asset to the company and is a big part of me returning... Näytä lisää
Yritys on vastannut
Several folks covering the floor but all seemed very unimpressed with me. I’ve shopped regularly at the London store when I have a night or two in town traveling from Seattle. I love your clothing, yo... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,9
Hyvä
749 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely products arrive very quickly…
Lovely products arrive very quickly love the wee canvas bag the products come in
8. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Elizabeth,
Thank you for sharing your wonderful review.
We are delighted to hear that you love your Victoria Beckham products and that your order arrived so quickly. It's especially lovely to know that you enjoyed the canvas bag included with your purchase—it's those little details that we hope make the experience even more special.
Thank you for your kind words and support. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
My experience wasn't bad but not top…
My experience wasn't bad but not top level - left in the changing room quite a while before being checked on as I needed some help and a different size. Don't love the returns policy - not refund just exchange within 14 days - seems geared towards VB and not the customer. Could do better I would say!
30. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Imogen,
Thank you for taking the time to share your feedback.
I'm sorry to hear that your recent visit did not provide the level of service you were expecting. I appreciate how frustrating it must have been to wait for assistance while in the fitting room, particularly when you needed another size.
We also appreciate you sharing your thoughts on our returns policy. Customer feedback is invaluable in helping us understand where we can improve, and your comments have been shared with the relevant team for review.
Thank you again for bringing your experience to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and attentive experience in the future.
Kind regards,
Ishtar
Quick delivery, great communication, beautiful clothes
I have now bought 5 VB garments, all of which I absolutely love. They were delivered very quickly, and communication was great throughout. There was one occasion I had to contact customer service, and they were super quick and efficient to deal with. They, and all the correspondence, point to a very professional set-up, and the customer experience is clearly very important to them. I would give them an absolute five star rating throughout.
7. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Maggie,
Thank you so much for this glowing feedback and for choosing VB for five of your wardrobe pieces!
We are delighted to hear that our fast delivery, communication, and customer service team have consistently met your expectations.
Our goal is always to deliver a professional and seamless customer experience, so your kind words mean everything to the team.
We look forward to welcoming you back for piece number six at Victoria Beckham.
Kind Regards,
Rio - Client Services
Love the items and especially the sale…
Love the items and especially the sale when I can purchase so many bargains. Fantastic customer service.
31. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Deany,
Thank you for taking the time to share your lovely feedback!
We're so glad you enjoyed our sale and found some beautiful pieces.
Thank you for the kind words about our customer service team.
We hope to welcome you back soon to Victoria Beckham.
Kind Regards,
Rio - Client Services
The most beautiful experience in a…
The most beautiful experience in a boutique. A 3 story building with a stunning interior, comfortable settling, and the most helpful staff that likes to get to know your style and color preferences. And Ofcourse you get to explore the artof the most talented fashion designer which speaks through her captivating pieces. Left with the most gorgeous dresses and handbag which I’ve been getting so many compliments on.
31. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Lamia,
Thank you so much for your wonderful review.
We're delighted to hear that you had such an enjoyable experience during your visit. It means so much to know that you felt welcomed by our team and enjoyed exploring the boutique and our collections.
We're especially pleased that you're loving your new dresses and handbag, and that they've already received so many compliments. We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
Ishtar
Necklace arrived tangled and knotted
Necklace arrived tangled and knotted. Not acceptable really.
31. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Debbie,
Thank you for sharing your feedback.
We are sorry to learn that your necklace arrived tangled, and we have followed up with you separately via email.
Kind Regards,
Rio - Client Services
Excellent service
Excellent service. Items arrived on time and was also easy to return/ exchange. I love her clothing
7. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Jenny,
Thank you for taking the time to share your feedback.
We're so glad your items arrived on time and that you love the collection. Making returns and exchanges effortless is always our goal.
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Quick delivery
Email updates on when order was being dispatched and delivered. Product was packaged well and the item ordered was good quality. Would definitely purchase from VB again.
7. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Mandy,
Thank you so much for the fantastic review.
We are glad to hear that our email updates kept you well-informed and that you were pleased with both the quality and the packaging.
Knowing you would definitely purchase from VB again is the ultimate compliment.
We look forward to welcoming you back for your next order with Victoria Beckham.
Kind Regards,
Rio - Client Services
Vastaus yritykseltä Victoria Beckham
Dear Karen,
Thank you for taking the time to share your feedback; it is truly appreciated and helps us continue to improve.
We are delighted to hear that you received excellent service during your visit. Providing a welcoming and attentive experience is very important to us, and we are pleased that our team made such a positive impression.
We look forward to welcoming you back to the boutique in the future.
Kind regards,
Ishtar
Incredible customer service
Incredible customer service, especially for my first time in the store. The saleswoman was so kind, helpful, and patient. She was so sincere, honest, and made the experience wonderful. She truly added a personal touch and acknowledged who I was and what I was looking for with no added pressure.
Thank you so much to her and the team!
29. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Hi,
Thank you so much for your lovely review,
We're so pleased to hear you had such a positive experience with us. Your kind words mean a great deal, and we're delighted that our team helped make your visit an enjoyable one.
We'll be sure to share your feedback with the team. We look forward to welcoming you back again soon.
Best wishes,
Ishtar
Excellent
I saw her singing video on Instagram.
That's why I bought it from there .
Thank you for everything :) Everyone was sweet.
29. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Aanchal,
Thank you for your lovely feedback. We’re delighted to hear that you discovered us through Instagram and that you enjoyed your experience with our team.
We truly appreciate your support and kind words, and we’re so pleased that you felt welcomed during your visit. Thank you again for choosing us, and we hope you continue to enjoy your products.
Kind regards,
Ishtar
Lovely dress and delivered with care
5. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Efsaia,
Thank you for taking the time to share your feedback!
We're so glad you love the dress and that our delivery team took great care of your package.
Enjoy wearing it, and we hope to see you again soon at Victoria Beckham.
Kind Regards,
Rio - Client Services
Flawless service
Flawless service. Delivery was fast with great communication along the way. The piece is beautiful quality and arrived beautifully wrapped, delivering a true luxury unboxing experience.
29. toukokuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Lisa,
Thank you so much for this wonderful review.
We are so happy to hear that you had a flawless experience from start to finish.
We are delighted that you enjoyed the luxury unboxing experience and hope to welcome you back again soon at Victoria Beckham.
Kind Regards,
Rio - Client Services
Vastaus yritykseltä Victoria Beckham
Dear Amy,
Thank you for sharing your lovey feedback.
We are delighted to hear that you found the ordering process easy, your delivery arrived quickly, and that your order was beautifully packaged. It's always our aim to make every part of the Victoria Beckham shopping experience as enjoyable as possible.
Thank you for your kind words and support. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Vastaus yritykseltä Victoria Beckham
Dear Isla,
Thank you for your wonderful review.
We are delighted to hear that you love your Victoria Beckham belts and that they elevate your outfits. It's always rewarding to know that our accessories become such versatile and cherished additions to our customers' wardrobes.
Thank you for your kind words and support. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Vastaus yritykseltä Victoria Beckham
Dear Elizabeth,
Thank you for the fantastic feedback!
We are so happy that you have received superb customer service.
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Service
Truly great experience buying make up…
Truly great experience buying make up from the store on Dover street in London. The lady who works at the counter was incredible, she showed me how to do my eye make up. I always battle with this. I am not a big wearer of makeup up but now in my 50’s I feel I need to make a bit of effort. I felt great! There were two younger, beautiful Lebanese girls in store with me, she made them look amazing as well (although they were youthful so did not need much make up to look amazing)
3. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Karen,
Thank you for taking the time to share your experience with us. We’re so pleased to hear that your visit to our Dover Street store was enjoyable and that our team member was able to help you feel more confident with your makeup application.
It’s wonderful to know that the personalised advice and techniques shared made such a difference, especially in helping you discover a new approach to your beauty routine. We truly value your feedback and are delighted that you left feeling your best.
Warm regards,
Ishtar
Always great
Always great , quick delivery, very easy returns.
And amazing products x
3. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Helen,
Thank you so much for the lovely feedback!
We aim to make shopping with us as seamless as possible, so we're thrilled you love the quick delivery, easy returns, and our products.
We appreciate your continued support and look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Vastaus yritykseltä Victoria Beckham
Dear Iryna,
Thank you so much for the excellent review!
Maintaining top-tier quality is our absolute priority, so hearing that we've hit the mark for you "as always" is the best compliment we could receive.
Thank you for your continued support, and look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Very quick delivery and good customer service …
Damaged items on arrival for the second time, don’t think great care is taken or packaging is great with jewellery items however the service to replace was excellent so couldn’t fault that and replacement was swift
3. kesäkuuta 2026
Vastaus yritykseltä Victoria Beckham
Dear Maisie,
Thank you for sharing your feedback. While we are so glad to hear that our customer service team was swift
and excellent in getting your replacement sorted, we are incredibly sorry that your items arrived damaged for
a second time.
This is absolutely not the standard we aim for. We take your notes about our jewellery packaging very seriously
and are passing this directly to our fulfilment team to ensure we improve how these delicate pieces are protected.
Thank you for your patience, and look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
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