Have had a policy with them for 2 years for our 7 year old labrador. Selected them after detailed comparison of coverage and costs and reviews across several companies. Premium policy so not cheap bu... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Been with Vetsure for 10 years with our cat and they are superb. We've made two claims and both times paid out with no quibbling. One time they made a billing mistake and sent our cat a little a... Näytä lisää
Yritys on vastannut
Able to organise from local vets leaflet. There are so many pet insurance plans,yours seemed to be middle priced. My cat came with 4 weeks free insurance from the cats protection organisation . so it... Näytä lisää
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Excellent advisor. Very knowledgeable. Also polite and friendly. It didn’t feel like a conversation with a disengaged person who is just reading out questions and policy info which can sometimes happ... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Yrityksen kirjoittama
Yhteystiedot
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Yhdistynyt kuningaskunta
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No pressure
The lovely lady I spoke to (Joanne) was so informative, answered any questions or queries I had in a professional way, nothing was too much trouble I I didn’t feel rushed or pressured at any point .
28. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Elaine,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Oli's journey.
Kind regards,
Lee and The Vetsure Team
Early days but happy with the service…
Early days but happy with the service so far.
29. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Domenic,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary and Jessica were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Lily's journey.
Kind regards,
Lee and The Vetsure Team
Easy process to insure my kitten
Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing questions such as ‘is he neutered’ as there is an intention of getting him when he is the accurate age. She made me aware that I simply just need to let them know once the operation has occurred.
What I like about vetsure is that it is directly linked to my vets and also its lifetime cover. This means that I don’t need to worry.
So far customer service has been great! Thank you Vanessa for all your help.
28. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Rebecca,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jerry's journey.
Kind regards,
Lee and The Vetsure Team
Vastaus yritykseltä Vetsure Pet Insurance
Hi Fiona,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail and Monica were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Bert's journey.
Kind regards,
Lee and The Vetsure Team
It was delivered on time with no…
It was delivered on time with no problems thank you
28. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Good response time.
28. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Drew,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Pearl Victoria Scott-Brown's journey.
Kind regards,
Lee and The Vetsure Team
So helpful explaining everything and so…
So helpful explaining everything and so polite
20. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Bernice,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Kind regards,
Lee and The Vetsure Team
Exceptional Customer Care
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from the operator was second to none, she was so understanding and kind. I’ve come home today to find a handwritten card from the vet sure team sending me love and their sympathy which left me feeling so valued and knowing this is an insurance company that really does care. A wonderful company and could not say anything bad- extremely grateful for all their help during such a sad time.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vetsure Pet Insurance
Hi Annabel,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Wishing you all the best.
Kind regards,
Lee and The Vetsure Team
Jake was great
Jake was great!
Great and clear in describing what the insurance policy is and what it will be / could be. Answered all my questions effortlessly and calmly.
23. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Annie and Freddie's journey.
Kind regards,
Lee and The Vetsure Team
Knowledgeable and polite explanation no…
Knowledgeable and polite explanation no rush gave me time to ask questions perfectly
14. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Ann,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
Thank you Hilary for being so friendly…
Thank you Hilary for being so friendly and helpful and your knowledge about our new policy.
22. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Josephine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
A good experience.
Having requested a quote, I was pleased to not receive additional calls, and given sufficient time to review the documents prior to my decision. When calling Vetsure, my call was received in a friendly and helpful nature, and I did not feel under pressure to make a commitment before I was ready. My queries about the policy were handled well and I was informed clearly of the information I required. The setting up of the policy was straightforward and the team member dealing with my policy was patient and helpful throughout the process. All of the supportive documentation arrived promptly following the end of the process.
22. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Chris,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Badger’s journey.
Kind regards,
Lee and The Vetsure Team
Vastaus yritykseltä Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Skye and Simba's journey.
Kind regards,
Lee and The Vetsure Team
The staff member was very informative &…
The staff member was very informative & explained the amount of cover
14. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Sara,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bailey Blue Bear’s journey.
Kind regards,
Lee and The Vetsure Team
Lovely person on phone and kind helpful…
Lovely person on phone and kind helpful and understanding
14. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Shirley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Tommy was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Dennis and Oscar’s journey.
Kind regards,
Lee and The Vetsure Team
Vastaus yritykseltä Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure. Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Poppy’s journey.
Kind regards,
Lee and The Vetsure Team
Vastaus yritykseltä Vetsure Pet Insurance
Hi Harley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you . We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Moon’s journey.
Kind regards,
Lee and The Vetsure Team
I have been Gison&Jones. I have found the best in the West!
I have been with Gibson & Jones practice for about 8 years. While raising Guidedogs puppies on behalf of Guidedogs, prior to finding the practice I must of been to at least 12 or more around the Swansea area. I can list at least 6 major problems with different vets without the heated talks trying to explain that they were not my puppies ( I normally have them for just 1 year)
This practice while both treating the dogs gave them the best care and attention while also giving the best treatment and attention.
I have now become the owner of one of the retired dogs, so needed to insure her, I had no hesitation where to go when I asked about insurance they did not push me to Pet sure they just gave me a leaflet saying this is what we have here and this is what our recommendation is. No sales pitch.
I brook a week comparing and when I called the one number questions were answered and the whole thing was done over the phone.
Yes there were questions asked why insure a 6 year old dog now? What I had payed? Was there any current injuries or problems? As I have all the paperwork and history of treatment the lady on the phone went through the form filling out, for me the easiest and most efficient experience over a phone ever.
10. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Dave,
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’ve had a positive experience with Vetsure and Gibson & Jones Vets, and that Vanessa was able to assist you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Pebble’s journey.
Kind regards,
Lee and The Vetsure Team
Vastaus yritykseltä Vetsure Pet Insurance
Hi Jacqui,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you . We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ruby’s journey.
Kind regards,
Lee and The Vetsure Team
Great service and we saved money!
15. huhtikuuta 2026
Vastaus yritykseltä Vetsure Pet Insurance
Hi Sallyanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne where able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Billie’s journey.
Kind regards,
Lee and The Vetsure Team
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