Perfect Pet Arvostelua 

Perfect Pet is a complete joke. My cat was diagnosed with FIP, which cost us thousands to save his life. Of course, we claimed on the insurance and were assured over and over again on the phone that the money would be sent to us once they had our cat’s vet records.

The veterinarian who assessed and diagnosed my cat sent their notes to Perfect Pet. In those notes, the vet had mentioned MONTHS and MONTHS earlier that our cat had been experiencing diarrhoea, most likely due to changes in his diet.

Perfect Pet used this to claim that our cat could technically have had FIP before we were insured with them. THIS IS COMPLETE RUBBISH, as FIP causes a cat to deteriorate extremely quickly and is a life-threatening disease.

The diarrhoea could not have been an early sign of FIP because our cat was diagnosed with the condition literal months and months later, after he deteriorated so quickly over the space of just 24 hours.

The veterinarians sent Perfect Pet multiple emails explaining why the upset stomach months earlier could not possibly have been connected to his FIP. This still did not work. Perfect Pet simply did not want to know. Even though they specifically asked the vets to provide evidence and proof (which they did), they completely ignored the veterinarians’ professional opinions and the facts surrounding his diagnosis.

We didn’t get a penny back and were simply told to take it to the complaints team.

DISGUSTING COMPANY. We paid for insurance to protect our cat and were left thousands of pounds out of pocket when we needed that protection most.

Robyn took my call and cleared any confusion I was having

Lady was very easy to talk to and advised me of the situation very helpful

Excellent advice and customer service

Found quote cheaper on price comparison website, with perfect pet, Nancy was very helpful and they honoured the price which was really great. Thank you.

Answered all my worries in a professional manner. Made me feel very at ease. Great service

Nancy answered all of my questions in a very efficient and polite manner. Keep up the good work, thanks.

Very helpful and was genuinely conserned about my dog jasper

Had issues with logging on to site as I have multiple pets insured and somehow I’d managed to use the same email address but different passwords! Dropped the team a line out of hours and had a response within a hour of them opening. Tad frustrating that the two policies can be linked off of one portal but can’t complain about the service from Becky.

My policy was suspended due to a banking error (on my part) but I called and explained the situation and paid the due amount and my policy was immediately activated as it was prior to my error, fantastic service and understanding.

Robin very helpful. Struggling with claim form online. Sent another one.

Do not use they apply excessive limits to any vets bills so in effect make the insurance useless as the excess and limits minimise the amount they pay to literally zero. Buy better insurance with another provider as once you have a claim is excluded from taking cover from another so bite the bullet pay a little more and get what you pay for - literally no cover for slightly lower premiums so you pay twice if pet falls ill.

Helpful comms. Flo was really good.

Absolutely lovely lady I spoke to today Polly she has really helped me alot 😀

Lily helped me with my enquiries and was both helpful and professional. Thank you Lily.

Robyn was really helpful when I tried to make a claim. It's a shame the rest of the company aren't. They doubled my premium when they decided my rescue dog was a staffy but I was told she was a mixture of three breeds. They decide what vets fees are reasonable then you're left to pay the rest. I got a quote from other vets in the area who were more expensive then mine. Unfortunately my girl has a heart condition so I can't now change insurance companies. They investigated themselves when I made a complaint and obviously decided they were in the right. It was a farce from start to finish

I had a query regarding a first time claim, and Lily emailed me and explained the procedure and alleviated my concerns. Very good customer service.

Emily’s service was excellent, very cheerful, polite and efficient I was very happy with the outcome of my call.

Calm kind friendly efficient and informative dealt with situation very quickly