Veezu Arvostelua 

Never turned up even though booked 7 hours previously, when I spoke to aisha who was very rude and unhelpful, no help offered concerning the booking

Shocking service second time I have been left waiting after booking an hour in advance I ended up cancelling and booking an uber way more reliable.

WAITED 30 mins in the sun with 2 small children for a taxi that said it was 1 min away on the app.

This happens regularly.

Going back to UBER.

Aweful service.

This company did not call when they allegedly arrived. Ten minutes late they sent an app notification to say the taxi was cancelled. I called and asked them to come back and was told they couldn't book us in til 1am, two hours later than pre-booked. Unacceptable customer service. Will not be booking again.

Don't bother using this company. We pre-booked the taxi yesterday (we needed it to go to the station with two big suitcases). Five minutes before it was due to arrive, we got a text message saying a car was on its way. However, when the time came and there was no sign of the actual car, we called the company directly, only to be told there were no cars available (despite us pre-booking the whole thing) and that we would have to wait for about 40 minutes. So, we hung up on them and just walked to the station (a 30-minute walk with heavy luggage) so that we could make it on time for our train. Luckily we had left ourselves enough time to do that. Apparently the taxi arrived when we were already at the train station, by which time, we ignored all their calls, etc. Do not use this company. They will let you down. They will deceive you. They will not send you a taxi, despite pre-booking things. This company should not exist at all.

Absolutely useless taxi firm - booked in advance so we weren’t left stranded outside the city! Waited 45 mins up to be told we may get a taxi - waste of time even booking - maybe you should manage your system better! Won’t be using again and wasting my time or effort!

I ordered before I went out to be collected at 1130 and still sat there at 1150 not very good service at all

Shocking services could even tell me arrival time, cancelled will never use the ago
That’s an hour I’ve wasted of my life.

Ordered a taxi for 3.00 Phoned at 3.07 as update said arrival delayed till around 3.12. Was told no available cars in my area till 3.30. My appointment was at 3.30 so had to cancel & get help from a neighbour!! Totally unimpressed & have deleted the app!!

Do not use this company, pre booked the day before then no cars, missed my train.

Never had an issue with the taxi company till tonight (18/08/2026)
I ordered a taxi from vue cinema in princes quays.
As I dont use cars I'm not sure how the car park works and didn't know that taxi drivers couldn't come up.
Had a phone call off Muhammad Ishaq asking where I was.
I explain to him six time where I was and didn't know how the car park worked at vues.
No help what so ever and I had a full blown panic attack cos I didn't know where to go or how to get my taxi.
The driver told me on call that he only ring 3 times then my taxi would be cancelled which cause me to panic more.
I manged to get down from vue park park eventually and got a call off the driver again.
Told him I was at the back of connection live and the attuide off him was shocking as he went "that where I was park" when I came down he wasnt there and rang again.
Finally he found me where I had said I was n when I got in the car he went "I told you I was at connection live, did you not see me?"
Shocking attuide, no help. Had a full blown panic attack and uncomfortable jounery back home.
If he had explained that he couldn't get into the car park and explained where I needed to meet the driver this could have been avoided.

Used Veezu Hull for the first time to book taxi to and from restaurant. Perfect service, perfect timing.
Would gladly use again.

Booked a cab 24 hours ahead. Noticed on the app that they were still trying to source a driver 5 minutes before it was due to pick me. As I was catching a train, I rang, and the lady said they were short of drivers, it being a Sunday, they hadn't managed to find anyone to do the booking and it could be another 15 or more minutes before they could. I therefore cancelled my booking and asked a neighbour to kindly take me to the station.

We needed an urgent taxi for my son from Ipswich to London to catch a bus as the trains were at standstill. Veezu Ipswich was amazing the price was very reasonable and they arrived at Ipswich train station within 5 mins of the phone call, the driver Kamal was amazing he was exceptional helpful and with a tight deadline managed to arrive at my son’s endpoint in time, with London traffic in rush hour this was amazing. Thank you for your help. I would definitely recommend Veezu Ipswich on commitment, timing and definitely on price. Thank you for your help today

Première expérience avec Veezu, notre chauffeur Liam a été ponctuel et très souriant. Très bonne expérience

Lost a pair of glasses recently and not sure where. Emailed Veezu who followed up. Driver turned up at my door the following day with my specs. I offered him some cash for his trouble but he wouldn’t have it. What a great guy.

I prebooked a taxi the night before to take me to Cambridge Station early next morning but it never turned up. I phoned the company and they told me that they are looking for a driver. Useless when you need to get to the station for a specific time. I cancelled the booking and I had to make other urgent last minute arrangements.

This is the second time in the last month I have used Veezu in Norwich:
The first time the driver did not want to drop us at a second drop off point after dropping our female friend and proceeded to tell us he would drop us but how much did we want to pay. I was concerned at this comment as our friend had booked this on line and we didn’t want to be charged twice for the fare when questioning the driver about this he pulled the car over (we were 3 respectable women aged 48 - 62) and told us to get out. Of course we wouldn’t as it was nighttime and we were about a mile and a half from home.
The second time tonight they got the pickup point completely wrong (one of the most prominent site in the middle of Norwich) so had to wait for another taxi which was obviously later than our booked time. At our drop off point the taxi driver became argumentative towards my husband saying he slammed his car door. Do not trust these drivers with your women or children they do not appear to have any respect for anyone.
Will not be using them again. Bring back our local taxi firms.

Booked in advance. Driver arrived bang on time. Nice chap.
Very happy overall. Would use again

Driver was so rude and full of attitude. No one can imagine how one behaves with customers that should actually be treated like king.