Veezu Arvostelua 

Driver was so rude and full of attitude. No one can imagine how one behaves with customers that should actually be treated like king.

I can’t give zero stars or I would. Daughter got a taxi left her bag in car. The company was contacted before driver left street and wanted to charge £6.40 to return it. Absolutely disgusted with the service. He wouldn’t have even been that far away. Also admitted he saw the bag money hungry will never use again

On time pickup, clean, comfortable car, pleasant driver.

I have used the same company for years. It used to be our local company then got bought by bigger and bigger companies. Now it’s Veezu.
Gone the local drivers we’d got to know.
Cars are mostly registered in other cheaper parts of the country.

We recently used them. We have had several journeys in the past with the same amount of luggage. It has always fitted in an estate. This is what I asked for. They sent a minivan. When we left our house, the charge on the taximeter was £27. At one point the driver changed it to £44. He didn’t tell us. When I realised this, we challenged him and he said he’d discussed this with head office. His excuse was we have too much luggage! I called the firm immediately from the airport and they told me to send an email and they would refund. Needless to say they refused to do this afterwards. On our return from holiday we got a BLACK CAB at NIGHT. It was £42! How can a non-rush hour morning taxi be dearer than a black cab at night?? Absolute rip off.

I’ll never be using them again.

My wife left a bag in the boot of a Veezu taxi.
She phoned to report it and asked if it had been handed it.
"Call back in 5 minutes and we can deal with it"
5 minutes later, she called back and had to explain everything all over again.
"Call back in 5 minutes"
So, for the third time, she called them again and had to explain everything again.
"Call back in 5 minutes" they said.
So, yep it's quite unbelievable she called back for the 4th time and had to explain everything all over again....then, she got the reply: "driver didn't find anything"....

I booked a taxi for 1215 on 13 August and at the time of booking I was told that I would not need to
pay then but would simply pay the driver. 5 minutes before the taxi was due, no text or confirmation so I phoned Veezu to be told I had to prepay before the taxi could be sent. They told me that was company policy for sending a taxi out that far. Just a pity staff are not told company policy too. The taxi came but I was late for my appointment.

Use Veezo most days today I had a very rude arrogant driver because I was using contactless payment. He said they get charged 15% on this. Then demanded I pay in cash which I didnt have on me. When I got out of the car he sped off with force. Made me feel very uncomfortable.

Terrible drivers who are unsafe always racing other cars and not focused on safety

Second time we have been stranded a liverpool airport. Each time booked the day before and no taxi turned up. Said no drivers available. Avoid if you actually want a taxi to pick you up

Queried a payment, on the app £17, charged extra £5 for a cat in carrier with no warning so bumped price to £22 and then an extra £5 surcharge! Just ring a normal taxi service!

The driver threatenned to throw me out the cab because he was told I was paying cash when I had been sent a link to pay by card. I told him his issue was with the employer not with me. He was rude to me and made the journey very unpleasant

Said taxi would be 4mins after phone call to driver and company turned up nearly 1 hour late

Absolute rubbish service phoned for a taxi at 12 pm waited until 1.30 no one could give me a reason or explanation for why I had been waiting so long just said sorry for the delay I cancelled and got an uber wish I had done that in the first place. I definitely won’t be using them again

Booked a taxi for 05.10 to get to work for 6am, 3 people accepted my journey then they disappeared from the app, rang twice, had to cancel, very poor customer service

Vehicle registration CE17VOC. TAXI LICENSE P2354. The driver is extremely aggressive. At 2052 hours on the 9th of August, 2026, in Brookside in Telford, the driver blocks my right of way and then gets extremely aggressive when asked to move. He gets out of his vehicle shout abusive and profanity towards me. Even when I had moved my car onto the grass verge, he still carrys on being abusive until he sees me with my camera. How can someone like this be in a position of trust. Veezu should be careful having someone like him representing you out there.

Traveled to LBA - when we booked the taxi we were given a price of £77 which included the airport chage for dropping us outside the terminal. The driver made an excuse and drop us in the furthest car part. My husband has neuropathy from type 1 diabetes as struggles with pain when walking. Absolutely applauled and still waiting for a responde from Veezu - will never us again.

Booking placed on Saturday for a Sunday lunchtime airport run. No car arrived , waited for 20 minutes after the "booked" time..still nothing so cancelled and went with Uber. Veeze are time wasters and "booking" means nothing.

Driver very argumentative due to the fact that we had requested 2 stops within 3 minutes drive of each other and that he wasn’t getting paid to do this. We eventually just told him to go to the one address and myself and my husband ended up- walking back home. We coul have understood if the stops were a distance apart but they weren’t and could have easily been done had the driver taken our preferred route but no he wasn’t getting paid having none of it. It was his way or no way😡. Very disappointed as we use taxis every Saturday to get to and to get back from our chosen

Driver turned up on time. Played loud music all journey. Drove far too fast, 80-85 until he saw me videoing his speedometer. Covered his eyes when approached by headlights from oncoming cars. Constantly drifting over white line and then towards the kerb. All in all a dreadful experience. He at least turned up on time and got us home but that’s all I can offer.

Used Drive many times with no problems. Booked a taxi 2 days in advance for 4.15am. Needed to get into town early hours to join a feeder coach for my holiday. Received a confirmation text message for the date and time I asked for. On the day and time - no taxi. I called to see where it was only to be told he would send out the job now to see who picks it up. I was absolutely fuming. I told him I booked it in advance to get the taxi the time I needed and received a confirmation. He kept saying we send out the jobs. The taxi came eventually and we got there on time. Very expensive compared to others.

I ask why take my booking I you haven’t booked the taxi. You are not reliable. I will never use this company again.

How can this company improve? Shut down.