Billy new his stuff. Quick witted. Helpful. Got my new insurance cover sorted efficiently even though there were a couple of tricky details that needed clarifying. Also drove the price down as much... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having being dropped like a stone from my previous insurer, through no fault of mine- apparently something to do with a merger between the banks- I got a quote from Van Compare after initially accep... Näytä lisää
Yritys on vastannut
Bradley was our consultant, a lovely happy chap, he talked us through everything and helped to get us the cover we needed at a good price. Very good service, especially as we have some issues that are... Näytä lisää
Yritys on vastannut
I was dealing with a polite gentleman called Scott leader who was great. Helpful and explained everything fully. He helped the process go well. Fully appreciate his help.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Yhteystiedot
First Floor, 140 Brompton Road, SW31HY, London, Yhdistynyt kuningaskunta
- vancompare.com
4,3
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind review! It's great to hear you found the member of staff so informative and well spoken. We'll be sure to pass this on to them.
Clear,comprehensive and explained…
Clear,comprehensive and explained everything I asked
28. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really pleased to hear everything was explained so clearly and thoroughly.
Very good company
Very good company. Quick quote. Competitive pricing. Excellent 👍
27. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your excellent review! We're really pleased to hear you found the quote quick and the pricing competitive. Thank you for your kind words.
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you received good service, and that everything was explained clearly.
They charged me £784 for insurance but…
They charged me £784 for insurance but the details are all wrong but they won't let me cancel it without a phone call. I cannot make a phone call as I cannot talk due to cancer in my throat. They have now taken another £810 out of my bank account for renewal leaving me overdrawn with charges and no money till I get my pension. Update I still have not got my refund on 10th August. I have still not received proof of my no claims bonus so cannot insure somewhere else. My tax is due and cannot do because my insurance has expired. They are now not answering my email. Customer service sucks. I have now started proceedings with my card company for chargeback as it seems the only way to get my money back. Also sending all details to BBC programme Rip off Britain, they maybe get a response. Terrible way to treat a pensioner/cancer patient
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VanCompare.com
Dear Mr Singer,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience, and about your illness. Please know that we want to support you with this in every way we can.
I do want to reassure you that it is absolutely possible to renew your policy without speaking to us on the phone, and I am concerned to hear that you were left feeling otherwise. I can confirm the renewal has been cancelled and the payment refunded to you, and that we have been arranging your quotations via email throughout, so that you have not needed to call us at any point.
I look forward to making sure everything continues to run smoothly for you via email, and please do let me know if there is anything further at all I can help with.
Yours Sincerely,
Isabel May
VanCompare
Friendly and helpful staff and service
Friendly and helpful staff and service. Great price quote too
27. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind review! We're really pleased to hear our staff and service were so friendly and helpful, and that you got a great price too.
Excellent service from a man called…
Excellent service from a man called Billy, couldn’t fault anything
25. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your excellent review! It's brilliant to hear Billy provided such excellent service, and that you couldn't fault a thing. We'll make sure your kind words are passed on to Billy.
Really nice bloke on phone very helpful…
Really nice bloke on phone very helpful it was like I was talking to a friend done the best job for me shame other companies ant like he was
10 out of 10
He is a credit to the company
Thank you so much mate good bloke
24. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for this brilliant review! It's fantastic to hear our team member made you feel so well looked after and made the whole process so easy. A true 10 out of 10 and a real credit to the company, we couldn't agree more. We'll make sure your kind words are passed on to them.
Georgia was brilliant got my insurance…
Georgia was brilliant got my insurance changed over and was a pleasure to talk to which is rare now days.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VanCompare.com
Thank you so much for your lovely review! It's brilliant to hear Georgia got everything changed over for you, and that she was such a pleasure to talk to. I'll make sure your kind words are passed on to her, I'm sure she'll be delighted to read this.
The best experience on the phone in a…
The best experience on the phone in a long time, so helpful and a pleasure to talk to, thank you Conner
24. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your wonderful review! It's brilliant to hear Conner gave you the best experience on the phone in a long time, and that he was such a pleasure to talk to. I'll make sure your kind words are passed on to him, I'm sure he'll be thrilled to read this.
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you received such a clear overview.
Really straight forward to use and…
Really straight forward to use and great price. Person who called to finalise was really helpful and professional.
23. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! It's brilliant to hear the process was so easy from start to finish, and that you got a great price along the way.
there was online insurance 80 pounds we…
there was online insurance 80 pounds we called 125 pounds I just don't understand how they are misleading people I don't advise
22. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Dear Mr Mykhailiv,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience. I can understand how concerning it must have felt to see such a difference between your initial quote and the price confirmed during your call.
I want to reassure you that we are not seeking to mislead our customers. Our validation process exists to ensure the information on your policy accurately reflects the correct material facts, including details such as licence type held. Where discrepancies are identified during this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker, based on how they assess risk.
I would like to look into this for you personally and explain exactly how this figure was reached, so you can be confident everything is correct. Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanCompare
Good customer service
20. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really glad to hear you received good customer service from us.
English speaking people makes life so…
English speaking people makes life so much easier
22. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! We're really glad you found it so easy to communicate with our team.
Quick to do good price very happy Thank…
Quick to do good price very happy Thank you
22. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really pleased to hear everything was quick, and that you're happy with the price too.
Ridiculous company
Ridiculous company, they won't let me renew without a phone call. I used them because I can't talk due to cancer and needed to insure online. Never again. Update, I cannot cancel on their live chat as it's not live, it's ai. Everyday the live chat says they will escalate the matter and someone will email me. This has been going far too long. The live chat actually gave me a false email address as well.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VanCompare.com
Good Morning,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience, and about your illness. Please know that we genuinely want to support you with this.
I do want to reassure you that it is absolutely possible to renew your policy without speaking to us on the phone, and I am concerned to hear that you have been left feeling otherwise. I would very much like to understand what has happened so that we can get this sorted for you.
As your review is anonymous, I am unfortunately unable to locate your details at this stage. I have submitted a request through Trustpilot for your contact information, and once I receive that I will make sure we reach out to you via email or Live Chat so that we can get your renewal arranged without any need for a phone call.
I look forward to hearing from you and getting this resolved for you as smoothly as possible.
Yours Sincerely,
Charlie Byrne
VanCompare
New business with a van the rep was…
New business with a van the rep was diligent in getting me the correct cover at a good price.
17. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your lovely review! We're really pleased to hear our representative was so diligent in making sure you got the correct cover at a good price for your new business. We'll be sure to let them know.
Fast and helpfull
21. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really pleased to hear you found us fast and helpful.
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really pleased to hear our staff were so helpful and understanding.
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