Billy new his stuff. Quick witted. Helpful. Got my new insurance cover sorted efficiently even though there were a couple of tricky details that needed clarifying. Also drove the price down as much... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having being dropped like a stone from my previous insurer, through no fault of mine- apparently something to do with a merger between the banks- I got a quote from Van Compare after initially accep... Näytä lisää
Yritys on vastannut
Bradley was our consultant, a lovely happy chap, he talked us through everything and helped to get us the cover we needed at a good price. Very good service, especially as we have some issues that are... Näytä lisää
Yritys on vastannut
I was dealing with a polite gentleman called Scott leader who was great. Helpful and explained everything fully. He helped the process go well. Fully appreciate his help.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Yhteystiedot
First Floor, 140 Brompton Road, SW31HY, London, Yhdistynyt kuningaskunta
- vancompare.com
4,3
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Advice was good and everything…
Advice was good and everything explained very well
23. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Hi Anne, thank you for your review! We’re so pleased you found our advice helpful and that everything was explained clearly. We really appreciate your feedback and look forward to helping you again.
Thank you to Ben today for sorting my…
Thank you to Ben today for sorting my insurance out very well done, he was very polite and explained what to do and what was involved .Thank you again this is a load off my mind.
5. elokuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your lovely review! It's great to hear Ben was able to sort your insurance out so well, and that he was polite and took the time to explain everything involved. It's especially lovely to know this has been such a weight off your mind. I'll make sure your kind words are passed on to Ben, I'm sure he'll be really pleased to read this. Thank you for trusting us with your insurance.
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased to hear you received such excellent service and had such a lovely experience with our call handler. It's wonderful to know you're overall very happy with us, thank you for letting us know.
Vastaus yritykseltä VanCompare.com
Thank you so much for your lovely review! It's brilliant to hear Scott was so superb in helping you. I'll make sure your kind words are passed on to him, I'm sure he'll be really pleased to read this. Thanks again for taking the time to share this.
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased you're happy with the service you received, and we appreciate you taking the time to say so.
Vastaus yritykseltä VanCompare.com
Thank you so much for giving Kieron 5 stars! We'll be sure to pass this on to him, I'm sure he'll be delighted.
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind words! We're really pleased you had a great experience with us.
Amazing service
Amazing service . Very friendly kind member of staff that took a lot of time and patience helping us . Thank you :) highly recommended this company .
31. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your wonderful review! It's lovely to hear our team member was so friendly and kind, and took the time and patience to really help you through everything. Thank you so much for your recommendation, it means a great deal to us.
Best quote in years
Quick service and a great price for 1 years cover,best quote i have had for at least 5 years
31. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your fantastic review! It's brilliant to hear the service was so quick, and that you got such a great price, best quote in five years is high praise indeed! Thank you for the fantastic feedback.
Only use if you like being harassed
Wouldn't touch this company. Did a quote online last night and have received 6 spam phone calls from them today. Answered the third call to tell them to take me off the system and still received 3 more calls after that in less than 24 hours. Luckily I can screen calls on my phone so they tell me it's them but it's coming from a different number each time so difficult to block. Absolutely awful.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VanCompare.com
Dear Ms Walker,
Thank you for taking the time to leave this review, and we are very sorry for your experience.
Receiving so many calls in such a short space of time, especially after asking for them to stop, is genuinely concerning, and it is not how we want any of our customers to feel.
I have reached out to you personally to look into this matter, and I do hope you are happy with the resolution provided.
If you need anything else at all, please let me know.
Yours Sincerely,
Isabel May
VanCompare
Price was a double from the last year…
7. kesäkuuta 2026
Vastaus yritykseltä VanCompare.com
Dear Mr Felix,
Thank you for taking the time to leave your review. I understand the cost of your policy came as quite a shock compared to last year, and that is never a nice surprise to receive.
Premiums do move year on year, and can be influenced by a range of factors, including changes in individual circumstances and wider shifts in how insurers price risk. I hope this offers a little insight into why your figure looked different this year.
I am pleased to see you have taken out a new policy with us despite this, and I hope we can show you the value in that over the coming year.
Yours Sincerely,
Isabel May
VanCompare
Very Very Rude customer service when trying to cancel Renewal policy
Very Very Rude customer service when I tried to cancel insurance, especially when advisor hangs up on you and when ringing back they try to accuse you of being another member of staff that they have just spoken too from my business..
They also tried to take money from bank account 3 weeks before renewal date .
Absolutely disgusting and so glad that we are moving to a trustworthy , polite company recommended by Which !!
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VanCompare.com
Dear Ms Ware,
Thank you for taking the time to leave your review, and I am genuinely sorry to read about your experience.
I can only imagine how upsetting it must have felt about the way you were spoken to and how your call was handled, especially when you were simply trying to cancel your policy.
I am also sorry to hear about the confusion when calling back, and about the payment being taken ahead of your renewal date. This is not the standard we want from our team, and I would very much like to look into everything you have raised.
As I am not able to locate your details from your review alone, please do give me a call on 0330 0419 374, and I will personally make sure this is looked into for you.
Yours Sincerely,
Isabel May
VanCompare
Lovely people to deal with.
27. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! It's wonderful to hear you found our team so lovely to deal with.
Cannot Cancel or Modify Policy m
Have had VanCompare policies for a couple of years. Generally they've been acceptable. I've had to claim twice. Once after being hit by an uninsured driver.
The app is a pretty poor experience. After it's rewrite it was better, but there's less support.
I had to cancel my policy early as I do t have the vehicle any more. The trouble is, the app doesn't allow you to manage your policy. It forces you to call. But when you do, you cannot get through to anyone. Not evne a bot. The phone line keeps you on hold for 40 to 60 minutes. The callback doesn't work. Nobody calls back.
The app doesn't allow you to cancel at all! So I seem to be stuck with a Ln insurance policy I can't cancel which in turn, means I'm paying for time I can't use.
Watch out for this one!
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VanCompare.com
Dear Mr Alali,
Thank you for taking the time to share this, and I am genuinely sorry to hear about the experience you had trying to cancel your policy.
I can understand how frustrating it must have been trying to get through by phone, and then waiting on a callback that never came, particularly when trying to sort something that should have been simple.
I have attempted to make contact with you regarding this, as I would really like the opportunity to discuss it with you directly and understand more about what happened. Please do call me on 0330 0419 374 and I will make sure this is picked up properly.
Yours Sincerely,
Isabel May
VanCompare
Excellent experience very helpful…
Excellent experience very helpful representative highly recommend great customer Service very clear and precise
29. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your fantastic review! We're really pleased to hear you found our representative so helpful, clear and precise throughout. Thanks so much for the recommendation, and for such lovely feedback.
Easy to speak to call lasted longer…
Easy to speak to call lasted longer than I was told but not his fault it was not loading correctly
29. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! It's great to hear you found it easy to speak to our team, and thank you for being so understanding about the call running a little longer than expected. Thank you for your kind words.
I used this company on and off for over…
I used this company on and off for over five years. Recently, I cancelled five van policies on the same day after moving to a fleet insurance policy, which they were unable to provide. Each policy was cancelled individually, and I paid all of the required cancellation fees at the time without any issue.
However, two months later they were still taking payments from my account. I called to find out why and was left on hold for almost an hour, only to be told that a manager would investigate and call me back. Unsurprisingly, I never received that call.
After waiting another two days, I called again. Instead of resolving the issue, I received a text message saying another policy had been cancelled and that I owed yet another cancellation fee, despite already paying it two months earlier.
I phoned back and spoke to a representative who simply repeated that I owed the money. She wouldn't listen to what I was explaining, even though I had emails confirming the original cancellation and proof that the fee had already left my bank account. When I asked to speak to a manager, I was refused and told my call would not be escalated.
In the end, I was so frustrated that I paid the cancellation fee a second time just to bring the matter to a close. I have since cancelled all payments to this company and will never use them again.
After more than five years as a customer, this is an incredibly disappointing way to be treated. The customer service was poor, communication was non-existent, and the handling of my account was completely incompetent.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VanCompare.com
Dear Mr. Drever,
Thank you for taking the time to share your experience with us. It is truly disheartening to read about the difficulties you have faced, particularly given your loyalty to us over so many years, and I want to assure you that we take your concerns extremely seriously.
I have written to you separately so that we can look into the circumstances you have described in full, establish exactly what has happened, and work towards a resolution that you are satisfied with. That is the very least you deserve after such a frustrating experience.
Thank you very much for your patience and understanding in the meantime.
Yours Sincerely,
Charlie Byrne
VanCompare
Really quick and easy to understand.
29. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased to hear everything was quick and easy to understand. Thanks again for sharing this.
Vastaus yritykseltä VanCompare.com
Thank you so much for taking the time to leave us a review! We're really pleased to hear you found it easy to get a quote with us. Thank you for choosing us.
Good service
Staff member was polite, efficient and knowledgeable enabling our product requirements to be met.
25. heinäkuuta 2026
Vastaus yritykseltä VanCompare.com
Thank you so much for your kind review! We're really pleased to hear our team member was polite, efficient and knowledgeable, and that we were able to meet your requirements. We're delighted we could help.
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