V Tac Arvostelua 

Superb customer care. I bought a 4ft led T-vac strip light for our kitchen about 2 years ago and it transformed a dark north facing room into a pleasurable space to live in. I recommend you try them. I have two in my loft space. Recently I noticed a flicker occurring from the kitchen strip. I contacted T-vac and after verifying my receipt they delivered a new light the very next day. Excellent customer service and incredibly responsive staff. Daniel was amazing.

One of my LED lighting batons failed after 2 years, well within the 5 ear warranty. After a simple email exchange the replacement is on it's way.

Only 4 star as the first unit failed !

⭐️⭐️⭐️⭐️⭐️ – Outstanding Supplier & Exceptional Support for Over a Decade

We’ve been proudly working with V-TAC UK for over 10 years as one of their key distributors in the West Midlands, and throughout that time, they’ve been nothing short of excellent. Their core LED product range is comprehensive, reliable, and competitively priced — exactly what our contractor base needs on a daily basis.

What truly sets V-TAC apart is their consistency, product quality, and customer-first approach. We work with over 100 different manufacturers and suppliers across the UK and can confidently say V-TAC stands out.

Our account manager Adam Sander deserves special recognition — hands down one of the best account managers we’ve dealt with. He’s always attentive, incredibly responsive, and genuinely proactive in supporting our business. Whether it’s pricing, product information, or logistics, Adam is always just a quick message away and makes things happen fast.

V-TAC’s logistics are smooth, deliveries are timely, and their stock availability has remained strong even during market-wide supply chain challenges.

We’ve recommended V-TAC products to countless contractors and customers over the years, and the feedback is always positive. Their LED products continue to be some of the most cost-effective, energy-efficient, and installer-friendly options on the market.

Looking forward to continuing this great relationship and growing together for years to come. Highly recommended supplier!

— Taimour
Robinson & Rushe Ltd

This communication was a request for a replacement light unit under the 5-year manufacturer warranty. An easy phone call followed by an email was all it took to start the process. Unfortunately the first adviser failed to follow through (possibly inexperience) and I had to call them back after 7 days. This time however I spoke to Daniel who was absolutely on the ball with comms from start to finish and in less than 48hrs. I had my replacement. Overall…superb service and great value from VTAC.
Very recommendable!

"Very helpful! They replaced my faulty light immediately with next-day delivery. Excellent customer service!"

Very fast response to a warranty issue. item replace, no problem

Communication was very good
And the answer i was hoping for.

I've been dealing with Adam Sander at V-TAC for a number of years and I can't praise him highly enough. He has great product knowledge. Always responds to queries swiftly and gives all the information required. He is also very helpful when we have problems such as returns and faulty items. He always advises when any offers and deals are available so we never miss out.

Secondly, I must speak about the V-TAC products. We are very happy with their reliability especially the new CCT and wattage changing downlight. The quality of this product is second to none. I should also mention their innovation as a brand as they are leaders in brining new products to the market and upgrading existing products to ensure they are using the latest chip technology. Overall fantastic products and range LED lights and fixtures that we can purchase.

Wow! Daniel answered the phone. I explained the problem. He asked me to email photos, which I did. He updated me for the next 3 days, and hey presto, my replacements were delivered. What an amazing service. Second to none.

Terrible lights.
Light output is great, but the product is terrible.

They constantly disconnect, and these absolute genuineness decided to make it so the bulbs don’t work once they lose connection.

Instead of having them resort to a constant white light when they disconnect, they decided to make them constantly flash, so although the lights themselves do work and produce light, they’re unusable for 5 minutes while you reconnect them, which is regular.

It’s an inconvenience enough myself while at home, but when I’m away and they fault and my sister is looking after my house and pets, half the lights stop working and I can’t fix it because I’m in another country.
Absolutely awful system. Whatever idiot thought it was a good idea to make them flash needs firing because that has to be the dumbest idea going.

Bought a VT -138S from tool station 5 days ago and got in delivered direct installed today and not all the leds are lite , it’s like an inverted L pattern. This is the second one i have had in 2 years and the same happened to first one . What’s the problem with these?emailed V TAC and they are sending a replacement.

speedy attention, no fuss

Purchased two 30W LED floods (model VT-44032PS) and one PIR sensor (model VT-8094). Very pleased, great looking and well designed. PIR versatile, comes with mounting bracket that will fit to both internal and external 90 degree corners and if you don’t use the bracket the sensor mounts to flat surface. The PIR masking lens is fiddly but does the job.

Bought 2 from toolstation
First one did not work, so I assumed that I was at fault.
Second one did work, but the time wasted attempting to figure out what was wrong was extremely annoying.
It is possible that the faulty item had already been returned,and then resold (no instructions, battered box)
A 50% chance of Working item

I had a V Tac light, purchased from Toolstation,fail after 14 months . Toolstation warranty only lasts 12 months but the V Tac warranty is 5 years. I contacted VTac late on Monday and 2 new light fittings arrived on Wednesday!! Fantastic service and thanks to Daniel in customer support.

Hej
Købte 18 led ude lamper i 2019

Efter 5 år er 8 ud af 18 gået i stykker
Synes det er alt for tidligt
Mange af dem er kun brugt få gange om året og dermed ganske få timer

Daniel dealt with my issue of a sensor light not working and communicated promptly with me about a replacement and I received it within 3 working days of my initial complaint. Great customer service, thank you. Sarah

Purchased the VTAC batten with led tube.No instructions, but managed,very flimsy ,but what I expected for the price I paid,once up it looks good in the garage and is very bright,comes on straight away,and when it does stop working ,easy dispose plastic tube.Took 2 hours to figure out and install

I contaced VTAC regarding replacements for bathroom ceiling spotlights, and Daniel was very helpful right from the beginning, and always replied promptly to my emails.

This resulted in the lights being received in perfect order and quickly too.

Thanks for yur help. I would recommend your company to everyone and already have.

B Morris

Ordered a V-TAC light from toolstation which was poorly packaged and was missing the metal fitting bracket. They sent two replacements both also missing the bracket. Contacted V-TAC directly and they sent the bracket next day delivery. No legal responsibility to do this so much appreciated. Have the lights in my loft and shed and no faults.